2/10 Terrible
Nancy
Travelled with family, Travelled with group
18 Mar 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My reservation and told him I had to have ground floor or a working elevator they promised me they would put me on ground floor or there'd be an elevator because I had to disabled people with oxygen machines and a 83 year old person and when we got there the elevator didn't work and they had us on the second floor tell them sorry we need to be on the ground floor and they told us too bad just because you're disabled we can't change your rooms and I said that's beside the point we booked rooms on the ground floor I talked to an actual person we even talk to Expedia they wouldn't do nothing for Expedia it wouldn't work with us and they wouldn't refund us our $700 we paid it was miserable we had to say and love all that up and down steep ass ramp also they said it'll be $100 deposit when I booked and then when I got there they told me it would be $200 and I would get $190 back when I left if the room was good enough I said what's the $10 for that you're keeping they told me that was a service fee I said I've already paid $50 or $60 in service fees that's crazy so yeah I wouldn't tell anybody to stay there
Nancy
Stayed 4 nights in Mar 2025