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EA Hotel Crystal Palace

4.0 star property

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Photo gallery for EA Hotel Crystal Palace

A reception area with a curved desk, a large gold pendant light, a glass display case, and a potted plant with white flowers.
A conference room with tables, chairs, and a projection screen displaying a webpage.
A hotel room with two beds, a desk with a chair, a window with curtains, and a painting on the wall.
A street view with a modern building labeled "CRYSTAL PALACE" and a historic building with a clock tower.
A restaurant with long tables, chairs, and a glass ceiling.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View in a map
Mala Stepanska 17, Prague, 12000
  • Place, Charles Square
    ‪5 min walk‬
  • Place, New Town Hall
    ‪5 min walk‬
  • Place, Dancing House
    ‪9 min walk‬
  • Airport, Prague (PRG-Vaclav Havel)
    ‪22 min drive‬

Room options

View all photos for Standard Single Room

A hotel room with a bed, a chair, a desk, and a window with curtains.

Standard Single Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double or Twin Room

A hotel room with two beds, a desk with a chair, a window with curtains, and a painting on the wall.

Double or Twin Room

8.0 out of 10
Very good
(9 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Double or Twin Room, Terrace

A hotel room with a bed, a wardrobe, and a painting on the wall.

Double or Twin Room, Terrace

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

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About this property

EA Hotel Crystal Palace

This smoke-free hotel features a sauna, valet parking, and a business center. WiFi in public areas is free. Other amenities include self parking, a meeting room, and concierge services.
EA Hotel Crystal Palace offers 65 air-conditioned accommodations with minibars and safes. LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna.
During your stay at EA Hotel Crystal Palace, you're just a quick walk from Wenceslas Square. Features include free WiFi in public areas, plus a business center and breakfast (surcharge).
  • Free WiFi and wired Internet
  • Buffet breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a sauna
  • Within a 15-minute walk of Wenceslas Square and Dancing House
  • Airport and train station pick-up shuttle service available for a fee
  • Pets welcome for a fee
Public spaces have free WiFi and wired Internet. A business center and a meeting room are available. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. A sauna, multilingual staff, and tour/ticket assistance are also featured at the business-friendly EA Hotel Crystal Palace. Parking is available for a fee.

This 4-star Prague hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Parking on site (CZK 875 per day)
  • Valet parking on site (CZK 875 per day)
  • Limited on-site valet and self parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CZK 135 for adults and CZK 135 for children

Things to do

  • Sauna

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Accessibility

  • Lift

More

  • 6 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CZK 500

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 1:00 PM - 7:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 48 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [Žitná 525/28, 120 00 Praha 2 - Nové Město]
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after 7:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • Pets: CZK 350 per pet, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CZK 750.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CZK 50.00 per person, per night, up to 60 nights

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CZK 135 for adults and CZK 135 for children
  • Airport shuttle fee: CZK 825 per vehicle (one way)
  • Self parking fee: CZK 875 per day
  • Valet parking fee: CZK 875 per day
  • Pet fee: CZK 350 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: CZK 500 (subject to availability)
  • Rollaway bed fee: CZK 750.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
EA Hotel Crystal Palace offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 1:00 PM - 7:00 PM.
Guests arriving after hours will need to go to the following location to check in: Žitná 525/28, 120 00 Praha 2 - Nové Město
Prior to arrival, guests must complete online registration with the property via a secure link. Guests arriving after 7:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and an access code. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

EA Crystal Palace
EA Crystal Palace Prague
EA Hotel Crystal Palace
EA Hotel Crystal Palace Prague
EA Hotel Crystal Palace Hotel
EA Hotel Crystal Palace Prague
EA Hotel Crystal Palace Hotel Prague

EA Hotel Crystal Palace Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 167 out of 734 reviews
Rating 8 - Good. 340 out of 734 reviews
Rating 6 - Okay. 151 out of 734 reviews
Rating 4 - Poor. 52 out of 734 reviews
Rating 2 - Terrible. 24 out of 734 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
Clean rooms, decent breakfast and ideal location
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable room
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Petra

Liked: Cleanliness
Disliked: Property conditions & facilities
+ Tasty breakfast, big rooms, parking available for charge, elevator, coffee/tea behind the lobby 24/7, good location - rather older hotel, sauna is extra charge
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Thijs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Place!
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price the hotel was fine and in a good location
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Milton

Liked: Cleanliness, property conditions & facilities
Great location and breakfast. Good size room and bathroom. Old dark red carpet.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff are great and friendly..Kristina is very helpful and hardworking and the rest of the cleaning ladies are great overall ..
Stayed 13 nights in Jul 2025
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great budget option. Location is in Prague 1 near the dancing house. Within walking distance of old town square and wenceslas square . Also close to the metro so was very ideal. Facilities were good, no issues when checking in or out. Price was also very cheap. No complaints. Would consider staying here again the next time I go to Prague.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Macarius

Liked: Cleanliness, staff & service
Good location. Requires some modernisation however.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Almost Perfect Experience

Wish check in was abit simpler, the stay other than that was perfect! Reception was very friendly and helpful, room was amazing, spacious and comfortable and clean. Breakfast was sufficient and delicious as well, thank you for the pleasant stay!
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities
If I come back to Prague, I will lodge here at EA Crystal Palace.
Stayed 6 nights in Jul 2023
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel, very close to everything and walking distance to restaurants. The only thing to add is that the Spa and Sauna wasn’t working during my stay.
Stayed 3 nights in Nov 2023
Verified

8/10 Good

Crystal Min

Liked: Cleanliness, staff & service, amenities
Bed and general furnishings could do with updating.
Stayed 4 nights in May 2025
Verified

6/10 Okay

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room was good, the bed was awfully uncomfortable
Stayed 2 nights in Sep 2023
Verified

4/10 Poor

Wynand

Liked: Cleanliness
Disliked: Property conditions & facilities
Conveniently located, sadly issues with AC which led to the changing of 3 rooms.
Stayed 1 night in Jul 2023
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

OK, but nothing special

OK, but nothing special considering this is 4 stars. Very similar to some good 3 stars hotels in Prague. It was very cold in dining room during breakfast
Stayed 1 night in Sep 2022
Verified

8/10 Good

Jungha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is excellent. The staff are kind. The bathroom is clean, too.But the elevator smells a little. It's not completely downtown, but there's no problem moving by tram. It takes 15 to 30 minutes to wait.
Stayed 2 nights in Aug 2023
Verified

6/10 Okay

farris

Liked: Cleanliness
Disliked: Staff & service, amenities
Bad; one outlet, leak in the ceiling if you kept the bathroom light on too long, beds are all single, no queen or king size. Front desk was not 24/7. Good;quiet, walls kept me from hearing other rooms, internet was really good, didnt cut out playing games as much as other hotels but sometimes it would. Price was great for the stay
Stayed 5 nights in Nov 2024
Verified

4/10 Poor

Juan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in took an hour… beds are hard and uncomfortable. Dimly lit rooms.
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Lizbeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Aug 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only issue was time to check in to get the key. Also last night the key card failed and we had to call the other hotel for someone to come and reactivate but they were very quick
Stayed 2 nights in Dec 2023
Verified

6/10 Okay

Farid

Disliked: Property conditions & facilities
the hotel and stuff were nice but not very helpful. rooms door, light over the sink eere broken.
Stayed 5 nights in Aug 2024
Verified

6/10 Okay

zhi

Liked: Cleanliness
hotel was clean but rooms are setup strange. NO shower curtain
Stayed 2 nights in Jul 2023
Verified

8/10 Good

Giovanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To reach my room, I had to cross a room(conference) that was totally dark. The last day, althought the check out was at 11.00, at 10.00 the cleaning service knocked on my door, and I had to get out from the bathroom
Stayed 2 nights in Mar 2025
Verified

6/10 Okay

Cristobal

Disliked: Cleanliness, staff & service, room comfort

This is not a 4 star hotel.

Poor reception customer service, Cleaning service does not respect sign DO NOT DISTURB, she was knocking every door despite the sign.
Stayed 2 nights in Apr 2023