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Gem Fitzrovia Hotel

4.0 star property
VIP Access

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Photo gallery for Gem Fitzrovia Hotel

Front of property – evening/night
Exterior
Reception
Executive Double Room
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
20-28 Bolsover Street, London, England, W1W 5NB
  • Place, Portland Place
    ‪1 min walk‬
  • Place, Oxford Circus
    ‪11 min walk‬
  • Place, The British Museum
    ‪15 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪63 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Executive Room

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Executive Room

  • Sleeps 2

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

8.6 out of 10
Excellent
(51 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room | View from room

Superior Twin Room

9.0 out of 10
Wonderful
(19 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Double Room

View from room

Executive Double Room

9.4 out of 10
Exceptional
(8 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

8.0 out of 10
Very good
(3 reviews)
  • 18 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

8.0 out of 10
Very good
(5 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Double Bed and 1 Single Sofa Bed

View all photos for Superior Single Room

Superior Single Room

Superior Single Room

8.8 out of 10
Excellent
(3 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Single Room

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Superior Single Room

  • Sleeps 1

View all photos for Superior Twin Room

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Superior Twin Room

  • Sleeps 2

View all photos for Superior Double Room

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Superior Double Room

  • Sleeps 2

View all photos for Executive Twin Room

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Executive Twin Room

  • Sleeps 2

View all photos for Triple Room

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Triple Room

  • Sleeps 3

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About this property

Gem Fitzrovia Hotel

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a coffee shop/cafe, 24-hour room service, and a business center.
Gem Fitzrovia Hotel offers 86 air-conditioned accommodations with safes and complimentary newspapers. Each accommodation is individually decorated. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Our customers tell us they can't get enough of the helpful staff at Gem Fitzrovia Hotel. During your stay, you're just a quick walk from Regent's Park. Free WiFi in public areas, a restaurant, and a bar are available.
  • Free WiFi and wired Internet
  • Enjoy international cuisine while dining at XX-XXVIII Restaurant
  • English breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 10 minutes by foot from Oxford Circus and a 3-minute drive from The British Museum
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and 3 meeting rooms are available.

WiFi and wired Internet are free in public spaces. Event space at this hotel measures 139 square feet (13 square meters) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the family-friendly Gem Fitzrovia Hotel.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 10:30 AM.
XX-XXVIII Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • Onsite parking includes off-street options

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 24.50 for adults and GBP 24.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • XX-XXVIII Restaurant

Family friendly

  • High chair
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 139 square feet of conference space
  • 3 meeting rooms
  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 24
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Check-in hours are 3PM - Midnight on Friday and Saturday.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 24.50 for adults and GBP 24.50 for children
  • Early check-in fee: GBP 24 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Fitzrovia Grange
Grange Fitzrovia
Grange Fitzrovia Hotel
Grange Fitzrovia Hotel London
Grange Fitzrovia London
Grange Fitzrovia Hotel London, England
Hotel Grange Fitzrovia
Fitzrovia Hotel
Grange Fitzrovia
Gem Fitzrovia Hotel Hotel
Gem Fitzrovia Hotel London
Gem Fitzrovia Hotel Hotel London

Gem Fitzrovia Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 553 out of 1004 reviews
Rating 8 - Good. 301 out of 1004 reviews
Rating 6 - Okay. 84 out of 1004 reviews
Rating 4 - Poor. 47 out of 1004 reviews
Rating 2 - Terrible. 19 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

Mireille

Liked: Property conditions & facilities
Good, clean, comfortable room apart from the faulty safe in the room that we had to inform them about 3 times and then couldn't use because staff weren't available to change its batteries. We were told 10 mins which turned into 90 minutes and then we were on our way out by the time someone turned up! There was a horrid stentch of drains every time you ran the tap in the bathroom sink. Not great considering we'd booked a superior room. Breakfast was good quality apart from the lack of eggs and being heavily cramped and over-crowded with the poor staff doing their very best to accomodate the guests needs but they were clearly run ragged and very under-staffed. Conceirge service ok but booked a taxi for us which was very late, cost us a fortune even though we had to cut our journey short and walk and then still missed part of our pre-arranged evening entertainment.
Stayed 1 night in Dec 2025

4/10 Poor

Daniel

Liked: Cleanliness
Could hear a washing machine all night that kept me awake. Laundry piled up in the corridor directly outside my room. Staff trying to enter my room without knocking. Outdated and bland decore in the room. No pictures on the wall to make up for the fact the view from the window was a wooden fence that looked rotted. Bed was 2 single mattresses pushed together so there was a dip in the middle. Shower leaking in the bathroom.
Stayed 1 night in Dec 2025

10/10 Excellent

Eric

Liked: Cleanliness
Very good 👍
Stayed 1 night in Dec 2025

8/10 Good

claus gert

Liked: Cleanliness, staff & service, amenities
The chairs in the dining room was terrible. Too, too to low. The room was very good.
Stayed 3 nights in Nov 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed here many times over the last 10 years often 3 times a year .. location is great for a London city break .. need to give the breakfast staff a huge shout out .. so attentive, caring respectful and professional.
Stayed 3 nights in Nov 2025

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Stayed 1 night in Dec 2025

10/10 Excellent

Abdulaziz

Stayed 7 nights in Nov 2025

10/10 Excellent

Alicia

Stayed 1 night in Dec 2025

10/10 Excellent

Hwe

Stayed 7 nights in Nov 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel in a nice area. The building is older, so while they offer great amenities, you can still tell the rooms have seen better days. Walking distance to key tube stops or bus stops.
Stayed 10 nights in Nov 2025

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and amenities were excellant.
Stayed 1 night in Nov 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities
Beautiful hotel - central location, room was spotless and cozy, staff couldn't have been nicer. Highly recommend.
Stayed 2 nights in Nov 2025

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great accommodations for the price. Friendly and helpful staff. Great location.
Stayed 3 nights in Nov 2025

10/10 Excellent

Alp Eren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2025

10/10 Excellent

Sho

Stayed 4 nights in Nov 2025

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay at this hotel. Staff were eager to make sure we had a comfortable stay. The rooms were spotless and extremely comfortable. Will definitely stay here again!
Stayed 1 night in Nov 2025

10/10 Excellent

George

Stayed 1 night in Nov 2025

10/10 Excellent

EIMEAR

Stayed 2 nights in Nov 2025

10/10 Excellent

Mark

Travelled with partner
Clean, spacious and comfortable room
Stayed 1 night in Nov 2025

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was horrific. One night here was instant back pain despite no problems before or after when we stayed elsewhere. There was a person complaining while I was checking out that it was unsleepable. The hotel was just all around terrible. Avoid.
Stayed 2 nights in Oct 2025

10/10 Excellent

Yetkin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Evetything was perfect
Stayed 4 nights in Oct 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Moneil

Travelled with family
Liked: Cleanliness, staff & service, amenities
The convienence of checking in and checking out, the friendliness of the hotel staff and the complimentary breakfast was very helpful.
Stayed 1 night in Oct 2025

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly team, comfortable bed, and good food. Everything you need for a good stay.
Stayed 2 nights in Oct 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was buffet, but fancy with full service coffee or tea, white linens, & beautiful dining room. All the food was fresh & delicious. The room was very beautiful, clean, & functional. The front desk & bar service was so friendly & amazing. Highly recommend this hotel for your stay.
Stayed 4 nights in Oct 2025

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