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Fitzrovia Hotel

4-star property
20-28 Bolsover Street, London, England (01) 562 1066
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3.7 out of 5
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See all 15 ebookers Reviews

"Perfect for an overnight stay in London. " More

By a verified traveller on Fri 04 Feb 2022

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Superior Double Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
€220* Per night/room 3 May - 4 May

Executive Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Double Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Gem Fitzrovia Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Regent Street. Free WiFi in public areas, a restaurant and a bar are available.

  • Free WiFi and wired Internet
  • Enjoy international cuisine while dining at XX-XXVIII Restaurant
  • Continental breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • 10 minutes by foot from Oxford Circus and a 3-minute drive from The British Museum

Gem Fitzrovia Hotel ratings based on 15 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Gem Fitzrovia Hotel

Everyone (5) Business (1) Couples (2) Family (2) Friends (1)
4 out of 5
Perfect for an overnight stay in London.

Posted by on 4 Feb 2022

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Comment from Hotel Management

7 Feb 2022 by Gem Hotels

Dear Guest Thank you for letting us know you had a great stay - we love hearing from our guests and feedback such as yours will be sure to put some smiles on faces. We are so pleased you had a great stay and hope to welcome you back soon! Warm Regards, Guest Relations Team.

4 out of 5
Great location for this hotel, close to Great Portland St & Warren St tube stations for ease.

Posted by on 19 Oct 2021

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Comment from Hotel Management

19 Oct 2021 by Gem Hotels

Dear Guest Thank you for staying with us at The Gem Hotel and for taking the time to leave us this feedback. We are delighted to hear that you appreciated our fantastic location. We are lucky to be in convenient reach of Great Portland St & Warren St tube stations. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We look forward to welcoming you back to the hotel many times again in the future. Kind regards, Guest Relations Team

5 out of 5
I use this hotel a great deal for work and can honestly say that it is a home from home for me. The desk staff are professional and friendly. They will do everything they can to ensure that your stay is individually tailored to your needs. Nothing ever seems too much for them. The duty manager who is often on duty when I arrive is friendly, helpful, supportive and professional. I can’t recommend this hotel enough

Posted by on 11 Jun 2021

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Comment from Hotel Management

11 Jun 2021 by Guest Relations Team

Dear Guest, Thank you very much for sharing this wonderful review about your recent stay with us at the Fitzrovia Hotel. We are delighted that you have found our facilities and services as excellent and our dedicated staff will be pleased to learn of your high praise, especially our duty manager. The entire team work very diligently and it will provide them with great encouragement to keep doing what they are doing. We shall ensure to share your lovely compliments with the whole team. Guests like you make our job wonderful. On behalf of Gem Hotels we thank you once again for choosing to stay with us and we hope to have the pleasure of welcoming you back soon. Warm Regards, Gem Hotels - Guest Relations Team

2 out of 5
The Grange Fitzrovia has been my hotel of choice when staying in London on business. On this horrific occasion I arrive to find scaffolding all over the front of the hotel, builders bellowing at each other and a member of reception staff who is having to deal with it all. I explain that no notice of such work is unacceptable and I would like a room where I can open the curtains and not be met by builders. She offers a rear facing room. Puts a note on my file and I leave, disappointed but hopeful. On return a sullen receptionist issues a front room. I return and am greeted with, ‘Yes, what’s wrong’ in an abrupt tone. My room is change by a second receptionist who promptly issues a room almost as small as a cupboard and directly behind the lift. You can only imagine the noise and my annoyance! The grading for staff is only this one very rude receptionist. The grading of the hotel was generous. I sincerely hope this review is noted, The Grange Hotels group respond and renew my faith in the hotel. On this occasion don’t use this hotel. Usually, a comfortable, welcoming and centrally located hotel with charm. Let’s get back to the latter quickly please Grange.

Posted by on 4 Aug 2019

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4 out of 5

Posted by on 28 Jul 2019

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4 out of 5
Really nice hotel, friendly and helpful staff. Room was clean, the bed was huge and comfortable. We liked the character to the building. The only downside was the lack of air conditioning....its summer, and the room was really hot, even with a fan on and all the windows open. The bathroom could benefit from an upgrade, but it was all in working order.

Posted by on 27 Jun 2019

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Comment from Hotel Management

1 Jul 2019 by Grange Guest Relations Team

Dear Guest, Thank you for taking the time to complete our online review following your recent stay at the Grange Fitzrovia Hotel. We are delighted that you enjoyed your stay overall and thank you for your additional comments, which have been noted and passed to the relevant personnel. I apologise for any inconvenience and embarrassment which may have been caused. We highly value your patronage and genuinely hope you will afford us the opportunity look forward to welcoming you back soon. Kind Regards Grange Guest Relations Team

3 out of 5

Stayed here several times, average at best.

I have stayed here on several occasions over the last few years. Mostly due to its location while I have been having some medical treatment nearby. Therefore it has been a fit for purpose hotel for us, for the best price in the area. On arrival, the lobby looks fairly grand, however when you get to the rooms, they are rather dated. On this most recent visit, we were put in a room on the lower ground floor, and even the TV didn't work. Fair enough, one of the staff did try to fix it, but it seemed from the start that they were not surprised that we were having problems with it. Also that particular room was like one of those beds that pull down from the wall? Anyway, after about 2 hours we finally got a marginally better room on floor 1. The bed was not comfortable at all, my husband and I found ourselves rolling into the middle. Previous beds have been better though, so maybe we just were unlucky. The rooms on this visit were 013 & 113. The bathrooms are very tired, I think no matter how long you spend cleaning them, they'll never come up sparkling. Also the shower doors seem to have been fixed to the baths the wrong way around. We have had the continental breakfast before, which wasn't amazing. You can get a full English nearby from about £5. Overall, it's an OK hotel, very tired rooms & not much urgency about the staff so don't expect things in too much of a hurry. But great location.

Posted by , from Northamptonshire on 19 Nov 2017

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Comment from Hotel Management

21 Nov 2017 by Grange Hotels Marketing Team

Dear Guest; We are sorry that your expectations were not fully satisfied on this occasion, although we are pleased you liked our location. Your comments have been noted and will be passing them on to the General Manager of the hotel to address and monitor internally to ensure that the high standards of facilities and services. We will find out in terms of the shower door, Bed condition (room 113), Services and will do the needful to resolve any shortfalls. We apologise for any inconvenience and embarrassment which may have been caused. We hope that you will consider staying at one of our other hotels on a future occasion. Kind Regards Grange Hotels Marketing Team

4 out of 5

Weekend break

Stayed as a weekend break prior to a work seminar in London. Staff couldn't have been more helpful. Restaurant evening meals very nice if a little expensive (which is probably why it was virtually empty both nights). Nice bar area, comfortable seating. Room was a double with plenty of space, comfortably large bath in bathroom although the plumbing was a little worn and tired. Good choice on room service menu. TV didn't offer the menus it advertised ( view your bill and offer of the day both blank) and range of channels very limited, 1990s-esque. Very few power sockets and none near bed so couldn't leave phone charging and use as alarm. Windows opened fully which was good for airing the room.

Posted by , from Sheffield on 18 Mar 2017

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2 out of 5

Hottest hotel IN THE WORLD

Unfortunately the place must be experiencing some issues with its air conditioning. 90 of the time in the UK this wouldn't be a problem, but June happens to be hot this year and it totally ruined the experience. Very difficult to sleep, impossible to get any air moving in the rooms due to restricted windows etc., a real shame as the rest of the hotel was largely speaking very good. They seemed a little understaffed, which was a shame and took the edge off the service aspect when downstairs. Great location, but if you are going to book, for your sake check out whether they have sorted out their aircon!

Posted by on 15 Jun 2015

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5 out of 5
gerne wieder, alles super, etwas in die Jahre gekommen, aber sympathisch

Posted by on 29 Jan 2024

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Comment from Hotel Management

30 Jan 2024 by Gem Hotels

Dear Guest, Thank you for your kind feedback after your recent stay at Fitzrovia Hotel. We are very happy that you enjoyed your stay with us. We appreciate your feedback and we very much look forward to welcoming you again to our hotel.Kind Regards,Guest Relations Team

About the Fitzrovia Hotel

Location 20-28 Bolsover Street, London, England W1W 5NB

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 3 meeting rooms are available. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 139 square feet (13 square metres) and includes conference space. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the family-friendly Gem Fitzrovia Hotel. This 4-star London hotel is smoke free.

  • 86 guestrooms or units
  • 4 levels
  • 139 sq ft of conference space
  • 13 sq. m of conference space
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: London (QQU-London Euston Train Station) (1.2 km / 0.8 mi)
  • Metro station: Great Portland Street Underground Station (0.2 km / 0.1 mi)

Room Amenities

Gem Fitzrovia Hotel offers 86 air-conditioned accommodations with a safe and free newspapers. Each accommodation is individually decorated. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available
  • Wardrobe or cupboard
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 10:30 AM.

XX-XXVIII Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available.

  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • Guest will receive an email before arrival 48 hours
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitisation practices of SGS (3rd party expert - Global)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 19.50 to 24.50 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fitzrovia Grange
  • Grange Fitzrovia
  • Grange Fitzrovia Hotel
  • Grange Fitzrovia Hotel London
  • Grange Fitzrovia London
  • Grange Fitzrovia Hotel London, England
  • Hotel Grange Fitzrovia
  • Fitzrovia Hotel
  • Grange Fitzrovia
  • Gem Fitzrovia Hotel Hotel
  • Gem Fitzrovia Hotel London
  • Gem Fitzrovia Hotel Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.