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Neptune, an Ash Hotel

3.5 star property
VIP Access

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Photo gallery for Neptune, an Ash Hotel

A hotel exterior with a large glass window, a visible staircase, and a sign reading "HOVSE".
A modern living room with a blue sofa, a coffee table with books and flowers, and a bookshelf filled with books.
A modern hallway with a neon sign reading "La Casa de la Luna" and a carpeted floor.
A bedroom with a bed, a sofa, a coffee table, wicker chairs, and a vase with flowers.
A restaurant interior with tables set for dining, a bar area, and a decorative plant arrangement.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
122 Fountain Street, Providence, RI, 02903
  • Place, Amica Mutual Pavilion
    ‪1 min walk‬
  • Place, Rhode Island Convention Center
    ‪2 min walk‬
  • Place, Johnson and Wales University
    ‪3 min walk‬
  • Airport, Providence, RI (PVD-T.F. Green)
    ‪14 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for The Patron Double Room, 1 Double Bed

A modern hotel room with a large bed, a desk, a chair, a small table, a potted plant, and a mirror.

The Patron Double Room, 1 Double Bed

8.6 out of 10
Excellent
(29 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Two Bunk Beds (The Kin Room)

A dormitory room with bunk beds, a desk, a chair, and a window with blinds.

Two Bunk Beds (The Kin Room)

8.2 out of 10
Very good
(10 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Bunk Beds
  • Free Wi-Fi

View all photos for Four Bunk Beds (The Classmates Room)

A bunk bed room with a wooden floor, a patterned rug, and a window with blinds.

Four Bunk Beds (The Classmates Room)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 4
  • 4 Single Bunk Beds
  • Free Wi-Fi

View all photos for The Mates Room, One Queen Bed

Premium bedding, pillow-top beds, minibar, desk

The Mates Room, One Queen Bed

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for The Gang Room, Two Queen Beds

A hotel room with two beds, a wooden chair, a small table, and a large mirror.

The Gang Room, Two Queen Beds

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for The King Room, One King Bed

A bedroom with a large bed, a chair, a mirror, and a window with blinds.

The King Room, One King Bed

9.6 out of 10
Exceptional
(19 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for The Guardian Suite, One King Bed

A bedroom with a bed, a sofa, a coffee table, wicker chairs, and a vase with flowers.

The Guardian Suite, One King Bed

8.0 out of 10
Very good
(9 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for The King Room, One King Bed

Premium bedding, pillow-top beds, minibar, desk

The King Room, One King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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4.5 out of 5, Wonderful, 3,183 reviews
The price is €190
includes taxes & fees
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About this property

Neptune, an Ash Hotel

Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a conference center. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a business center, and conference space.
Neptune, an Ash Hotel offers 52 air-conditioned accommodations with minibars and designer toiletries. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Neptune, an Ash Hotel. During your stay, you're just a quick walk from Amica Mutual Pavilion. Free WiFi in public areas, 2 bars, and a restaurant are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and 2 bars/lounges
  • Breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a business center, 4 meeting rooms, and a conference center
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Steps from Amica Mutual Pavilion and Rhode Island Convention Center
  • Dogs welcome for free
Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business center, 4 meeting rooms, and coworking spaces.

Public spaces have free WiFi. Event space at this hotel measures 3500 square feet (325 square meters) and includes a conference center. The business-friendly Neptune, an Ash Hotel also features multilingual staff, concierge services, and an ATM. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Providence hotel is smoke free.

For a fee, guests can enjoy local cuisine breakfast daily from 7:30 AM to 12:30 PM.
Neptune Bar - Onsite cocktail bar. Open daily.
The Boombox - Onsite karaoke bar. Open select days.
Memere's - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Lobby café - Onsite coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 38.75 per night)
  • Uncovered parking on site (USD 38.75 per day; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily local cuisine breakfast available 7:30 AM to 12:30 PM for a fee: USD 6 to 20 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lobby café
  • Memere's
  • Neptune Bar
  • The Boombox

Things to do

  • Bicycle storage

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre (3,500 square foot of space)
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 6 to 20 per person
  • Uncovered self parking fee: USD 38.75 per day (in/out privileges)
  • Nearby parking fee: USD 38.75 per night(2 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dean Hotel Providence
Dean Hotel
Dean Providence
The Dean Hotel
The Dean Hotel, An Ash
The Dean Hotel, an Ash Hotel Hotel
The Dean Hotel, an Ash Hotel Providence
The Dean Hotel, an Ash Hotel Hotel Providence

Neptune, an Ash Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 505 out of 1005 reviews
Rating 8 - Good. 243 out of 1005 reviews
Rating 6 - Okay. 134 out of 1005 reviews
Rating 4 - Poor. 80 out of 1005 reviews
Rating 2 - Terrible. 43 out of 1005 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Arie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Anda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect, the room pleasant and clean and staff was courteous and very helpful. Would certainly stay here agaiin
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really tidy cute very sparse but comfortable hotel and room. Staff is very friendly. Location is great.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funky style, clean room and very nice staff.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Erin

Liked: Cleanliness, staff & service
Clean room, very friendly staff, great location
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Loved the location and the lobby coffee shop is wonderful!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and very helpful. Dylan was great! He was very welcoming and professional. It was our second time staying here and it was very clean and comfortable.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very nice boutique hote. Love the elevator.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating.
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Loved the bar in the hotel and the location.
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Xukie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicee
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Todd

Liked: Cleanliness
Disliked: Amenities
The location was ideal for my stay
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Ashley Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here multiple times ans always a nice place to stay. Unfortunately this time our shower did not have hot water and there used to be free bottles of water in the rooms which is no longer.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Neptune is a retro renovation in a terrific location with a great vibe. Very comfortable, well-appointed room.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
the front desk person was outstanding
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was fair for the price I paid for it. The room was enough for one person, and the location was good. Fair price, fair stay.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Nawal

Liked: Cleanliness, property conditions & facilities
nice room and very friendly and helpful staff
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities
Yes. Very nice place
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Walda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A downtown location with a fun and historic vibe. The bed was comfortable and the bathroom was clean. The speakeasy bar had wonderful cocktails and a friendly bartender. Overall, good experience with helpful staff members.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Mikal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a great stay. Not a good place for a light sleeper. Have to admit the water didn't get very hot for showers. Good restaurant on site, im from the area and being out after dark in the area can be skeptical for the single traveler. For a quick in and out stay would stay again!
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Tramaine

Liked: Cleanliness, property conditions & facilities
The location is great
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Jason

Liked: Cleanliness
The place is really good and really nice rooms are really small elevator probably besides that everything is great
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool hotel, clean and good neighborhood.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

JAMIE

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Room was dirty but service was impressive and amazing. Professional and easy to work with.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2026