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Neptune, an Ash Hotel

3.5 star property
VIP Access

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Photo gallery for Neptune, an Ash Hotel

Property entrance
The Guardian Suite, One King Bed
Interior detail
2 bars/lounges, karaoke bar, cocktail bar
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
122 Fountain Street, Providence, RI, 02903
  • Place, Amica Mutual Pavilion
    ‪1 min walk‬
  • Place, Rhode Island Convention Center
    ‪2 min walk‬
  • Place, Providence Place Mall
    ‪3 min walk‬
  • Airport, Providence, RI (PVD-T.F. Green)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for The Patron Double Room, 1 Double Bed

Premium bedding, pillow-top beds, minibar, individually decorated

The Patron Double Room, 1 Double Bed

8.6 out of 10
Excellent
(29 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Two Bunk Beds (The Kin Room)

Two Bunk Beds (The Kin Room)

Two Bunk Beds (The Kin Room)

8.2 out of 10
Very good
(10 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Bunk Beds

View all photos for Four Bunk Beds (The Classmates Room)

Four Bunk Beds (The Classmates Room)

Four Bunk Beds (The Classmates Room)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 4
  • 4 Single Bunk Beds

View all photos for The Mates Room, One Queen Bed

The Mates Room, One Queen Bed

The Mates Room, One Queen Bed

7.0 out of 10
Good
(22 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for The Gang Room, Two Queen Beds

The Gang Room, Two Queen Beds

The Gang Room, Two Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for The King Room, One King Bed

The King Room, One King Bed

The King Room, One King Bed

9.6 out of 10
Exceptional
(17 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Guardian Suite, One King Bed

The Guardian Suite, One King Bed

The Guardian Suite, One King Bed

8.8 out of 10
Excellent
(6 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Neptune, an Ash Hotel

Hotel with bars, steps from Amica Mutual Pavilion
Along with 2 bars/lounges, this smoke-free hotel has a snack bar/deli and a coffee shop/cafe. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk, and ATM/banking services.
Neptune, an Ash Hotel offers 52 air-conditioned accommodations with minibars and designer toiletries. These individually decorated and furnished accommodations include desks. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Neptune, an Ash Hotel. During your stay, you're just a quick walk from Amica Mutual Pavilion. Free WiFi in public areas, 2 bars, and a coffee shop/cafe are available.
  • Free WiFi
  • Enjoy a meal at the coffee shop or drinks at the cocktail bar
  • Breakfast served daily for a fee
  • Amenities include a multilingual staff, an elevator, and an ATM
  • Guests have great things to say about the location and the helpful staff
  • Steps from Amica Mutual Pavilion and Rhode Island Convention Center
  • Dogs welcome for free
Along with a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Neptune, an Ash Hotel also features multilingual staff, concierge services, and an ATM.

This 3.5-star Providence hotel is smoke free.

For a fee, guests can enjoy local cuisine breakfast daily from 7:00 AM to noon.
The Dean Bar - Onsite cocktail bar.
The Boombox - Onsite karaoke bar. Open select days.
Bolt Coffee - Onsite coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 38.75 per night)
  • Limited on-site parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 6 to 20 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bolt Coffee
  • The Boombox
  • The Dean Bar

Things to do

  • Bicycle storage

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 6 to 20 per person
  • Nearby parking fee: USD 38.75 per night(2 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dean Hotel Providence
Dean Hotel
Dean Providence
The Dean Hotel
The Dean Hotel, An Ash
The Dean Hotel, an Ash Hotel Hotel
The Dean Hotel, an Ash Hotel Providence
The Dean Hotel, an Ash Hotel Hotel Providence

Neptune, an Ash Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 497 out of 1006 reviews
Rating 8 - Good. 249 out of 1006 reviews
Rating 6 - Okay. 135 out of 1006 reviews
Rating 4 - Poor. 82 out of 1006 reviews
Rating 2 - Terrible. 43 out of 1006 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Ruben, Willimantic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't do breakfast we did get coffee with that was good. The 2 bars was great we had a nice time
Stayed 1 night in Oct 2025

8/10 Good

Kellerie

Liked: Cleanliness, property conditions & facilities
Darling room and helpful staff.
Stayed 1 night in Oct 2025

8/10 Good

Angelica, Denver

Business traveller
Liked: Cleanliness, property conditions & facilities
Clean and courteous staff
Stayed 2 nights in Oct 2025

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Dylan was the concierge he was helpful and checking went smoothly. Take the stairs. The elevator is tiny and you get in one side and out the other which we were informed about so we stopped on the floor and nothing happened. The door is manual and the gate doesn’t stay open. It was a little unsettling. After that intro to transportation, we took the stairs. The rooms are sparse but clean and quaint. In our room : Queen room : there’s a small table and lamp. Two small chairs and a folding luggage rack. A comfortable bed. Hot water. Split bathroom and a window that opens. It’s somewhere between a hostel and a hotel. I liked it. It was comfortable and quiet. Cons: There’s no place to put anything because there aren’t any surfaces besides the bed. No usb plugs so bring a block. No desk nor drawers. No full length mirror in the room. It’s in the stairwell so…that’s a bit of a hassle. They could spring to put one on the bathroom door and it would be a big upgrade! Pros: location and charm, staff and cleanliness and price. I wouldn’t stay for more than two nights since there isn’t anywhere to put anything, but it was great for an overnight and to see a show. Make sure you know what you’re wearing and give yourself a little extra time - getting to a mirror is a challenge. It’s got history and I might stay again. Fairly priced.
Stayed 1 night in Oct 2025

6/10 Okay

Laurence

Liked: Cleanliness, staff & service
Noise from the street outside was clear as a bell. No accessible water supply, have to ask staff for a refill.
Stayed 3 nights in Oct 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable quiet room, great location
Stayed 1 night in Oct 2025

10/10 Excellent

Jose Andres

Stayed 2 nights in Oct 2025

2/10 Terrible

Maria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smallest room and bathroom, towels looked dirty, no parking, had to pay $42 for parking. Next time I stick to the Hilton, I wanted to try something different but I had no idea it was going to look dirty and expensive. I would never stay there again.
Stayed 1 night in Oct 2025

10/10 Excellent

Bren

Stayed 1 night in Oct 2025

6/10 Okay

Grant

Travelled with partner
Weird smell in the hallway and the room. Seemed to be masked by cologne. Room was much smaller than anticipated and the bathroom sink was clogged. Shower was very small and hard to maneuver. Staff addressed concerns that they could but was not impressed with the room.
Stayed 2 nights in Oct 2025

4/10 Poor

Elise

Stayed 1 night in Oct 2025

8/10 Good

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property, it had a historic, cozy feel. Only things would suggest for the room is a reading light next to the chair and a full length mirror behind the door.
Stayed 1 night in Oct 2025

6/10 Okay

Teara

This is a antique boutique hotel retrofitted with a few modern conveniences. The rugs are old but I think that's the charm. I stayed in room 212. My windows looked directly into another room. There are two bars downstairs, so naturally you can hear it a bit in the room.
Stayed 1 night in Oct 2025

8/10 Good

sophia

Stayed 2 nights in Oct 2025

6/10 Okay

Cornelius

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
More closet space
Stayed 2 nights in Oct 2025

10/10 Excellent

andris

Stayed 1 night in Oct 2025

10/10 Excellent

Julian

Stayed 1 night in Oct 2025

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
A woman was
Stayed 1 night in Oct 2025

10/10 Excellent

Logan

Liked: Amenities
Front desk worker was absolutely amazing, shower is great and the property is always welcoming
Stayed 1 night in Oct 2025

10/10 Excellent

Chris

Stayed 2 nights in Oct 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

4/10 Poor

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
There is no coffee in the room. The coffee bar didn’t open until 7:30. There was only drip coffee because no one there knew how to make it. There is no food there, no even snacks for purchase. The rooms don’t have a full length mirror except in the stairwell. The lighting in the bathroom is somewhat dark. Bed was very squeaky and not very comfortable. There is no where to put your luggage in the room other than the floor. The decor is cool. The staff was nice and wanted to be helpful but these things were out of their control. Also parking is $42/day. We booked 2 nights but left after the first night to go elsewhere more accommodating.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and chic rooms. Good front desk staff accommodating my requests. Would definitely stay again!
Stayed 1 night in Oct 2025

8/10 Good

Meghna

Stayed 1 night in Oct 2025

8/10 Good

Ryan, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean rooms
Stayed 2 nights in Oct 2025