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Neptune, an Ash Hotel

3.5 star property
VIP Access

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Photo gallery for Neptune, an Ash Hotel

Welcome to the Vyarch House Hotel, featuring a modern entrance with a metal staircase and a warm, inviting atmosphere.
Two single beds with white linens, a wooden bench, and a small table with a lamp.
Staircase with ornate chandelier and window with blinds.
Enjoy a drink at the bar, where a variety of bottles are on display.
Relax in a stylish space with a round table for socializing, a dark sofa, and a patterned rug.

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
122 Fountain Street, Providence, RI, 02903
  • Amica Mutual Pavilion
    ‪1 min walk‬
  • Rhode Island Convention Center
    ‪2 min walk‬
  • Brown University
    ‪19 min walk‬
  • Providence, RI (PVD-T.F. Green)
    ‪14 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for The Mates Room, One Queen Bed

The Mates Room, One Queen Bed

The Mates Room, One Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for The Patron Double Room, 1 Double Bed

Premium bedding, pillow-top beds, minibar, individually decorated

The Patron Double Room, 1 Double Bed

8.6 out of 10
Excellent
(29 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for The Guardian Suite, One King Bed

The Guardian Suite, One King Bed

The Guardian Suite, One King Bed

8.8 out of 10
Excellent
(6 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Four Bunk Beds (The Classmates Room)

Four Bunk Beds (The Classmates Room)

Four Bunk Beds (The Classmates Room)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 4
  • 4 Twin Bunk Beds

View all photos for The King Room, One King Bed

The King Room, One King Bed

The King Room, One King Bed

9.4 out of 10
Exceptional
(15 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bunk Beds (The Kin Room)

Two Bunk Beds (The Kin Room)

Two Bunk Beds (The Kin Room)

8.2 out of 10
Very good
(10 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Twin Bunk Beds

View all photos for The Gang Room, Two Queen Beds

The Gang Room, Two Queen Beds

The Gang Room, Two Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Neptune, an Ash Hotel

Hotel with bars, steps from Rhode Island Convention Center
Along with 2 bars/lounges, this smoke-free hotel has a snack bar/deli and a coffee shop/cafe. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk, and ATM/banking services.
Neptune, an Ash Hotel offers 52 air-conditioned accommodations with minibars and designer toiletries. These individually decorated and furnished accommodations include desks. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Neptune, an Ash Hotel. During your stay, you're just a quick walk from Amica Mutual Pavilion. Free WiFi in public areas, 2 bars, and a coffee shop/cafe are available.
  • Free WiFi
  • Enjoy a meal at the coffee shop or drinks at the cocktail bar
  • Breakfast served daily for a fee
  • Amenities include a multilingual staff, an elevator, and an ATM
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Steps from Rhode Island Convention Center and Amica Mutual Pavilion
  • Dogs welcome for free
Along with a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Neptune, an Ash Hotel also features multilingual staff, concierge services, and an ATM.

This 3.5-star Providence hotel is smoke free.

For a fee, guests can enjoy local cuisine breakfast daily from 7:00 AM to noon.
The Dean Bar - Onsite cocktail bar.
The Boombox - Onsite karaoke bar. Open select days.
Bolt Coffee - Onsite coffee shop. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 38.75 per night)
  • Limited on-site parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 6 to 20 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bolt Coffee
  • The Boombox
  • The Dean Bar

Things to do

  • Bicycle storage

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 6 to 20 per person
  • Nearby parking fee: USD 38.75 per night(2 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Dean Hotel Providence
Dean Hotel
Dean Providence
The Dean Hotel
The Dean Hotel, An Ash
The Dean Hotel, an Ash Hotel Hotel
The Dean Hotel, an Ash Hotel Providence
The Dean Hotel, an Ash Hotel Hotel Providence

Neptune, an Ash Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 475 out of 1003 reviews
Rating 8 - Good. 269 out of 1003 reviews
Rating 6 - Okay. 137 out of 1003 reviews
Rating 4 - Poor. 81 out of 1003 reviews
Rating 2 - Terrible. 41 out of 1003 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Peter

Stayed 1 night in Apr 2025

6/10 Okay

Lucas

Stayed 4 nights in May 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
While the staff was pleasant and the overall building was nice, we were not told ahead of time that the air conditioning wasn’t working. Our room was quite hot. The staff did provide a fan; however, we elected to not stay our two nights booked because of this. Additionally, the coffee bar advertised was not operational. This was a driving factor for our booking, so that was disappointing.
Stayed 2 nights in May 2025

10/10 Excellent

janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was my daughter’s room was above Boombox and very loud Saturday night.
Stayed 3 nights in May 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great bed and lodgings but their cafe was closed at the time of my stay
Stayed 4 nights in Apr 2025

8/10 Good

Marion

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very charming and vintage place to stay. No fridge in room or hair dryer or small things like that but very homey. Stay feels like you’re in an apartment rather than hotel. I loved the vibe!!
Stayed 2 nights in Apr 2025

4/10 Poor

Ashma

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
We stayed at the dean hotel for 3 nights and it was a terrible experience. The hotel did not have any amenities. There was no station to fill up water. They did not even have the basic amenities that a hotel should have. And it does not look like the picture on the website. We got completely catfished. Would not recommend this place for more than 1night. Never going back again. We were told that we would get 2 free drinks for the VIP access but the bar and restaurant was closed and they did not honor or tried to compensate for the service.
Stayed 3 nights in Apr 2025

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness
Beautifully unique hotel. I loved the character of the building. Slightly disappointed in the staff and amenities. Staff were very forthcoming with information or advice. Coffee shop was closed for the entire stay. Worth the location for any show at the VETS Memorial Auditorium.
Stayed 1 night in Apr 2025

8/10 Good

Keith

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice place. Pretty small. I did not hear anything from the karaoke bar downstairs. I would stay here again. Just wish they had a vending machine in n the property.
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Catherine

Disliked: Staff & service, amenities, property conditions & facilities
Looked much more like a boutique hotel online than it actually was. The elevator was difficult to use and did not feel safe. Staff was not interested in friendliness, very matter of fact in their interactions. Rugs in the hallways were ripped and gross.
Stayed 1 night in Apr 2025

6/10 Okay

Cheryl

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
it was fine. no frills no service. even the coffee bar was closed. room was very simple but clean.
Stayed 1 night in Apr 2025

8/10 Good

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Neat place but thin walls

The building is old but has a nostalgic feeling to it. The walls are thin... got to hear the neighbors through the night, and early morning as well as the pipes making noise when you use the hot water. But the bed was comfy :)
Stayed 1 night in Apr 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a fun and unique hotel experience. Definitely recommend. Will stay here again if I'm back in the area.
Stayed 1 night in Apr 2025

8/10 Good

Eric Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

2/10 Terrible

Glen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel doesn't care anymore.

Got conned into paying $117 for parking, despite having stayed her before and paying $38 for overnight parking. Receptionist did not care and would not provide contact information for a manager. They also no longer have water in the room, nor did they give us the drinks vouchers thatI'm supposed to get from hotels.com. All in all this hotel has gone really downhill and they just don't seem to care.
Stayed 1 night in Apr 2025

4/10 Poor

Tracey

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everyone was nice and super helpful. room was clean and very cool.
Stayed 1 night in Mar 2025

10/10 Excellent

Crystal

Retro Vibes

A perfect date night escape for the night! The retro vibe and the two bar options are perfect! Go to a nice dinner in the City then perfect night cap and walk upstairs. The retro elevator was fun to experience! Would stay again!
Stayed 1 night in Apr 2025

10/10 Excellent

scott, Warwick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool boutique hotel
Stayed 1 night in Apr 2025