10/10 Excellent
Patrick
Travelled with partner
29 Jan 2025
The reservations at restaurants and Bali sun beds for Stay and Play Members only ( SPM)
When we arrived we were informed reservations for the restaurants were not required. Marked on my resort map by reception. I was very displeased to find out as a Non- SPM, it was not the case of reservation not being required, but Non-SPM's were not allowed to make reservations. As they closed the individual restaurants on two evenings . The Pearl one night for SPMs. The Aphrodite on the Friday night for another non disclosed function. The Aphrodite is the largest restaurant , so this means the rest of the resorts guests were required to wait for availability at the Sushi Restaurant (in the rain) or the Pearl an hour wait (under cover) as SPM's with reservations were welcomed.
As Non-SPM's, we were were offered the last two sun loungers available, this is at 7am in the morning . When we asked about the Bali Beds, as we were not SPM's, the beds not available to us.
Now, we will never be members of any single resort chain. We enjoy travelling to many destinations to much.
However, if policy excludes guests from using or booking amenities, this policy, should be included on your website or passed on to your Booking Partners. This was not the case!
Positives, everything else, staff are wonderful, food is excellent , quiet areas outstanding. Spa very professional . Innovative, elegant dining experiences with a MXN flair. Guests responded by aslo dressing to the 9's
Patrick
Stayed 7 nights in Jan 2025