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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

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Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

4 outdoor pools, free pool cabanas, pool loungers
View from room
Sapphire, 2 Bedrooms | View from room
Amber Room
Private beach, white sand

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
  • Hot tub

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Puerto Morelos Town Square
    ‪16 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Ruby Suite

Ruby Suite

Ruby Suite

  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

  • 75 sq m
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Agatha King

Agatha King

Agatha King

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen

Agatha Queen

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room

Sapphire Room

  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

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About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Luxury hotel on the beach, with 4 outdoor pools
Spend the day catching some rays at Sensira Resort & Spa Riviera Maya – All Inclusive's private white sand beach, relaxing by one of the hotel's 4 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request.
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of the pool at Sensira Resort & Spa Riviera Maya – All Inclusive. During your stay, you're just a quick walk from Petempich Bay. Enjoy features like free WiFi in public areas and free self parking, plus 4 outdoor pools.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at La Pergola, a buffet restaurant that serves international cuisine
  • Splash around at the free water park with a waterslide or swim in the 4 outdoor pools
  • Indulge with hot stone massages, facials, or body treatments at Inspiration Spa
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a private beach, an outdoor tennis court, and a gym
  • Guests really like the accommodations for the cleanliness and spaciousness
  • Steps from Petempich Bay and Arrecife de Puerto Morelos National Park
Sensira Resort & Spa Riviera Maya – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

This 4.5-star Puerto Morelos hotel is smoke free.

La Pergola - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Galerie Des Sens - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Rodeo Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Tentazione - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (6,771 square foot of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sensira Resort & Spa Riviera Maya – All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.46 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1045 out of 1925 reviews
Rating 8 - Good. 447 out of 1925 reviews
Rating 6 - Okay. 193 out of 1925 reviews
Rating 4 - Poor. 114 out of 1925 reviews
Rating 2 - Terrible. 126 out of 1925 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Anthony, Carol Steam

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Jan 2025

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

CARLY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For those like me who get scared by the bad reviews, don’t listen to them lol. This was an amazing vacation for our family- the resort is very family oriented and lots of kids activities. Our best tips: order lunch from the poolside grill right at 11:30 (otherwise the wait is about an hour. Not a complaint, just learned from hangry kids), get chairs closest to the beach side at the main pool as it sees sun all day, the tea house cafe opens at 6AM which was a god send for parents with very early risers. My only complaint was the depth of the kid pool/water park. It’s about 2.5 ft in the deepest part which was too deep for my 1 year old to just roam and splash around. But that’s about it!! Shout out to Migue for his zip lining expertise!
Stayed 5 nights in Jan 2025

2/10 Terrible

Mohammad

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at [Hotel Name], and my group’s experience was terrible. The hotel was unhygienic, the rooms were unbearably hot and dirty, and the food made us sick with diarrhea. We had to leave early due to these conditions. Despite being assured by management that only the first night would be charged and a refund would be processed for the remaining nights, no refund has been issued. The management has failed to uphold their promise, and I feel misled. Expedia also confirmed this and never happened. stay away from this!
Stayed 7 nights in Dec 2024

4/10 Poor

Ashish

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Aaron

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

8/10 Good

Javier, Oakley

Disliked: Staff & service, property conditions & facilities
The restaurants in the first floor
Stayed 6 nights in Jan 2025

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was incredible for families with kids. Our little ones loved the kids pool, trampoline area, beach option, buffet meals, zipline, movies and games. Staff was all wonderful, helpful, and kind. Would definitely recommend to those with small kids who want to keep them entertained and desire an all-inclusive atmosphere.
Stayed 3 nights in Jan 2025

4/10 Poor

Misun

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pros: The cabanas are free, and the facilities are clean. The kids' club is great, and Kayla (with short hair) was especially friendly, making the kids happy. Cons: The ocean water wasn’t very clear. The buffet food was bland and repetitive. The staff and concierge were unhelpful.
Stayed 5 nights in Jan 2025

10/10 Excellent

jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked all the service from the staff , everyone was very friendly and quick . The steak house was the best , great drinks and the service was top notch. The kids had a great time on the zip line and in the trampoline area.
Stayed 2 nights in Jan 2025

10/10 Excellent

Massiel Yokaira Ybert De De La

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was amazing! It’s the first time I see all inclusive that is actually all inclusive including the kids club which is amazing! Etzel in the kids club is wonderful my kids love her even they were there for just one hour. The best part is there is no wrist bands so no matter what type of room you have, everyone is treated the same. But even better there are not Time Share sale representatives! Very clean place and they cleaned our room every day without us asking them. They have a buffet which food is good everything excel for the sushi, they need to improve a lot with the Japanese food but other than that they have a nice variety of dishes every day. They have 4 different restaurants one is adults only, omg just try them Spectacular! Food is nothing but great and service is amazing. They all have a theme. The only thing you pay extra for is room service which is $10, not bad at all. And of course activities outside the hotel and the spa are things not included obviously. If you can, enjoy the spa, better than any other I have been before. Estefany and Yesi took care of me and their service went above and beyond. Yesi is amazing! The best massage I have ever had came from her, very professional and sweet. Staff is more than recommended, the guys by the pool and restaurant are so pleasant and professional, always asking what else they can do for you! Going above and beyond Ivan Ceron nothing but great, very nice, did everything on his hands to make us feel welcomed
Stayed 4 nights in Jan 2025

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

6/10 Okay

kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 9 nights in Jan 2025

8/10 Good

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Radoslaw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

4/10 Poor

Priscilla Wing-Kan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 5 nights in Jan 2025

6/10 Okay

Grace

Travelled with partner
Liked: Cleanliness, staff & service
The property was dated and needs proper renovations for the price being charged. Seems like a lot of patch work has been done. There were lizards in my room coming in from a broken window (no one ever came to fix). The resort informed me that they were not dangerous! I replied so I still don't want them in my room! When it rained, the walkways flooded. Property needs some TLC. The staff was AMAZING. I had the Ruby Suite, that came with a butler. and everyone was amazing.
Stayed 4 nights in Jan 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Megan Ashley, Green Bay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! We loved our room. Traveled with another couple and they accommodated adjoining rooms for us. So much for the kiddos to do. We enjoyed all food/drinks. Buffet was open for all 3 meals. Service was great for buffet and in restaurants, not slow. The steak house was our favorite. We didn't plan on utilizing the kid's "daycare", but my 9-year-old saw it and really wanted to go. So much to do in there! And since parents aren't allowed, we signed her up. We had her bring her iPad so she could communicate with us and let us know when she wanted to be done. The staff would also be able to call you if needed. I would not return to this resort, only for the condition of the ocean, which is out of the resort's control. The ocean is full of sea grass and not clear. No one really went in it. We love to snorkel and be in the ocean so that was a downer for us. If you aren't an ocean go-er, then this would not matter for you. The resort itself really is wonderful and 5 star all the way in every aspect! There is a separate adult only side with a pool and hot tub. The pools were cold, but we did not have good weather. That did not stop my child from swimming though! The hot tub was hit or miss. Sometimes it was hot, other times it was just warm. The night entertainment was enjoyable. They have a coffee shop that serves a variety of specialty coffees, sandwiches, fruit, yogurt and ice cream. We also really enjoyed that. We did a couple excursions right through the hotel.
Stayed 7 nights in Jan 2025

4/10 Poor

Mike

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The reason we book this resort, because under description it said that it was build in 2020, but that is not true. It was remodeled in 2020 and still need more remodeling, because it is old resort and buildings. During our stay it was continued being patched and painted. Water got in through different spots and wind was whistling though the door. During our 5 day stay it was raining and windy for few days. The beach was dirty, water was dirty. No body swimming in the ocean.
Stayed 5 nights in Jan 2025

10/10 Excellent

Kulvir

Stayed 5 nights in Jan 2025

10/10 Excellent

Shannon

Stayed 1 night in Dec 2024

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and convenient floor plan with easy access to all of the facilities and the beach. Good food, it was easy to book the restaurants. Recommend French, Rodeo and Mexican. Italian was so so. Buffet is very good. The service personnel is great. Especially I would like to thank our buttlers Joao and Cristian for helping with every request - top of the line service. The beach is very good - no rocks, almost no weeds and they clean the sand every day. No waves due to the location I think - great for swimming. They have excellent shows in the theater every night. Great activities for kids - just a paradise. They have adults only pool and hot tub which is great if you want quiet experience. If someone from administration would read this review, the only request is to return Karaoke. They used to have it but stopped for unknown reason. Everybody loves karaoke, it's a lot of fun and it would be great to have it back.

10/10 Excellent

Bhadresh

Stayed 3 nights in Dec 2024

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