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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

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Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

4 outdoor pools, free pool cabanas, pool loungers
Ruby Suite | View from room
Breakfast, lunch, dinner served; international cuisine
Amber Room
4 outdoor pools, free pool cabanas, pool loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • On private beach
  • Hot tub
  • Parking included

Explore the area

View in a map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Puerto Morelos Beach
    ‪14 min drive‬
  • Place, Puerto Morelos Town Square
    ‪17 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Room Standard with Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Room Standard with Sea View

  • Sea view
  • 43 sq m
  • Sleeps 3

View all photos for Double Room Standard with Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Double Room Standard with Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 43 sq m
  • Sleeps 4

View all photos for Family Room -5 guests- Superior with Side Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Family Room -5 guests- Superior with Side Sea View

  • Partial sea view
  • 50 sq m
  • Sleeps 5

View all photos for Room Superior with Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Room Superior with Sea View

  • Sea view
  • 54 sq m
  • Sleeps 2

View all photos for Room Premium with Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Room Premium with Sea View

  • Sea view
  • 56 sq m
  • Sleeps 2

View all photos for Agatha King

Agatha King

Agatha King

8.8 out of 10
Excellent
(134 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Amber Room

View from room

Amber Room

9.2 out of 10
Wonderful
(41 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen

Agatha Queen

8.4 out of 10
Very good
(180 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Sapphire Room

Sapphire Room

Sapphire Room

7.8 out of 10
Good
(63 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

9.0 out of 10
Wonderful
(9 reviews)
  • Partial ocean view
  • 75 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Single Bunk Bed

View all photos for Ruby Suite

Ruby Suite

Ruby Suite

9.8 out of 10
Exceptional
(23 reviews)
  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

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The price is €288
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About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Spend the day catching some rays at Sensira Resort & Spa Riviera Maya – All Inclusive's private white sand beach, relaxing by one of the hotel's 4 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request.
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with free minibar items and minibars. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of the pool at Sensira Resort & Spa Riviera Maya – All Inclusive. During your stay, you're just a quick walk from Petempich Bay. Enjoy features like free WiFi in public areas and free self parking, plus 4 outdoor pools.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at La Pergola, a buffet restaurant that serves international cuisine
  • Splash around at the free water park with a waterslide or swim in the 4 outdoor pools
  • Indulge with hot stone massages, facials, or body treatments at Inspiration Spa
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a private beach, an outdoor tennis court, and a 24-hour gym
  • Guests really like the accommodations for the cleanliness and spaciousness
  • Steps from Petempich Bay and Arrecife de Puerto Morelos National Park
Sensira Resort & Spa Riviera Maya – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

This 4.5-star Puerto Morelos hotel is smoke free.

La Pergola - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Galerie Des Sens - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Rodeo Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Tentazione - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Hot tub
  • Mini golf
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Shopping
  • Table tennis
  • TV in common areas
  • Waterslide
  • Yoga classes
  • Ziplining

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (6,771 square foot of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2020
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sensira Resort & Spa Riviera Maya – All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.95 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1096 out of 2168 reviews
Rating 8 - Good. 515 out of 2168 reviews
Rating 6 - Okay. 262 out of 2168 reviews
Rating 4 - Poor. 141 out of 2168 reviews
Rating 2 - Terrible. 154 out of 2168 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jolanta

Stayed 7 nights in Dec 2025

10/10 Excellent

Joseph

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Great staff, food was fantastic, plenty of activities for kids very family friendly for little children.
Stayed 7 nights in Dec 2025

6/10 Okay

Leehe

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
We had a good vacation at Sensira and went in with low expectations after reading the reviews but this is no more than a 3 star hotel experience. Room: our room was overall ok. It’s a bit worn for not being an old hotel. The beds are comfortable and the room is relatively spacious. However, it wasn’t the most clean. The mirrors were dirty the entire week, the shower had black mold in the corners and smelled of mildew and at times they never came to make our beds / change towels. Pools: Need maintenance. The kids area has very large chips in the floor of the pools which can be dangerous. The main pool in front of the beach is cleaned daily but they weren’t clean. Large hairballs floating and lots of sand in it. Like it’s missing the filtration system. Food / drink: Food was ok overall. Some options were good but the options are spare. They run out of things often. The buffet for lunch and dinner was extremely repetitive and many stations were often empty. The Italian restaurant was terrible. Adult drinks are watered down and by the pool they are almost unbearable. Staff- There are some really hard working staff (Alberto by the pool for sure!) but the place seems understaffed where people have to do multiple jobs and areas are unattended. Kids amenities are nice and perhaps with an overhaul this place can do better but it is not comparable to other resorts and we really felt that they are just cutting corners all around and it is very noticeable.
Stayed 7 nights in Dec 2025

6/10 Okay

Hannah Seulki

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Balcony door lock was broken. Can’t fix it. Night stand light bulb was gone. Furniture door was broken. Reading stand light bulb was gone. Front desk never pick up the phone. Pool towels are alway limited.
Stayed 5 nights in Dec 2025

4/10 Poor

Iryna

Liked: Staff & service
Disliked: Cleanliness
Dirty beach, cleaning service wasn't enough good. Tasty food
Stayed 10 nights in Dec 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was beautiful (and spotless), the amenities were excellent, and every member of the staff was fantastic. We would especially like to recognize our two concierges, Rafael and Estefania, who were among the most welcoming and gracious hosts we have encountered. They were attentive, genuinely thoughtful, and wonderfully personable. The food was amazing ( Our favourite restaurant experience at the resort was Galerie de la Sens!) But every restaurant was great.
Sunset at Sensira Resort pool ( and ocean)
Just another day in paradise
Stayed 7 nights in Dec 2025

6/10 Okay

Abby

Liked: Cleanliness, staff & service, property conditions & facilities
Overall we had a good time but I probably wouldn't stay here again. Food options are limited. Everything there was fine but I didn't leave feeling like I would want to come here again.
Stayed 8 nights in Dec 2025

8/10 Good

Jiehua

ok
Stayed 3 nights in Nov 2025

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean and comfortable, staff was friendly. Everything was very kid-friendly. We enjoyed that this is a smaller resort and it didn’t take long to get around. Lots of activities for the kids!
Stayed 4 nights in Dec 2025

2/10 Terrible

Hani

Stayed 6 nights in Dec 2025

10/10 Excellent

Tami

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff amazing and clean
Stayed 8 nights in Dec 2025

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly
Stayed 5 nights in Dec 2025

10/10 Excellent

AMITA

Stayed 1 night in Dec 2025

8/10 Good

Jose

Room was great. Breakfast / Lunch foods were very aveg
Stayed 2 nights in Dec 2025

10/10 Excellent

Yang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional concierge service for staying in Ruby suite
Stayed 4 nights in Dec 2025

8/10 Good

Robert

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall stay was good! Lots of activities that the kids loved. Staff was friendly although seemed to be a bit short staffed, we often had to wait for staff to sign out games or activities for the kids to use. The A La carte restaurants were decent but we were disappointed in the breakfast and lunch options. These were limited and the buffet options never changed. The rooms were very nice and the bunk beds were a hit with the kids!
Stayed 7 nights in Dec 2025

4/10 Poor

Sherry

Travelled with group
Liked: Cleanliness, staff & service
When I finally got to move to a quieter room, then I was able to enjoy my stay. The restaurants weren't that great! Very noisy with lots of kids, food not so good.
Stayed 5 nights in Nov 2025

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was nice, but it was too cold.. all staff was amazing.
Stayed 5 nights in Dec 2025

10/10 Excellent

ARTEM

Stayed 11 nights in Dec 2025

10/10 Excellent

Stefanie, Waterloo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Young kid friendly! Best beds & pillows! Easy to get around smaller resort! Different pools! Great Food!
Stayed 7 nights in Dec 2025

10/10 Excellent

Alicia

Stayed 5 nights in Dec 2025

2/10 Terrible

Elena

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t book! This will ruin your vacation. The beach is unacceptable. They have a net out in the sea that is supposed to keep away sargassum, but the net needs to be cleaned. Apparently, it’s never been cleaned so the water between the net and the beach is all boiling seaweed and trash. The amount of seaweed is unbelievable, you can’t even go in the water cause it could be dangerous. And I’m sure that if the water was tested it would not be allowed to swim in. Because of that the beach is all covered in seaweed. They will tell you that it’s nature, but believe me it’s not. We were there in low to no sargassum season and the hotel 5 minutes from there had no seaweed. This particular hotel and the one next door have that issue because of the net in the sea and lack of cleaning. In order to maintain that beach it needs to be cleaned throughout the day. There were rotten coconuts and plastic cups all over the beach. Another issue was the pool, it was ice cold. Not acceptable for leisure pool in a 5 star hotel especially since the beach is not usable. There were several safety issues:the door in kids club is old and all broken that you can hardly open it (in case of emergency not possible to open), the freshness of the food in the buffet was questionable (it looked bad), hotel lacks maintenance . I asked other hotel guests(stayed there 7+ days) about these issues and they all confirmed that these issues are ongoing and there was no day it would be different
The water is boiling seaweed and trash. You can even see that the water behind the net is cleaner
The water is brown and unsafe to go in
Stayed 5 nights in Nov 2025

8/10 Good

Arah Mae Mangubat

Stayed 4 nights in Nov 2025

10/10 Excellent

Queena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the spa! We got couple massages and the staff was great. Before booking please know this is a kid friendly resort, if you are looking for quietness please note they make it really enjoyable for the kids so there will be kids. They do have an adult area.
Stayed 4 nights in Dec 2025

6/10 Okay

Dmitriy A

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
When we arrived after the first day I would have probably left a 5 star review. Hotel and room were clean so I have to give credit there. Where they come up short is the buffet has no variety. We were there for 7 days and it never changed. The only 2 good spots for food were the italian and the steakhouse. Mexican restaurant was average. Minibar fridge got restocked 1 time all week even though i requested it 3-4 times. Pool service was below average. They didnt have enough people working. The guys that were there worked hard. Not enough pools for how many rooms the hotel has. It was between 40-50% capacity and all the lounges were taken by 10am. I had a manager come out and tell me i cant have the umbrella open because it was too windy and that if i had it open it would become my liability if it fell over. That would have been reasonable except for there was maybe 5mph breeze. Also no more than 15 minute later most umbrellas were opened by employees. The wind was same all day, just a power trip by manager. Overall its a decent hotel but they dont treat you very well. I tipped decently so that shouldnt have been an issue.
Stayed 7 nights in Nov 2025

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