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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

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Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

4 outdoor pools, free pool cabanas, pool loungers
Private beach, white sand
Amber Room
Ruby Suite | View from room
Breakfast, lunch, dinner served; international cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Hot tub
  • Parking included

Explore the area

View in a map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Puerto Morelos Beach
    ‪14 min drive‬
  • Place, Puerto Morelos Town Square
    ‪17 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for Double Room Standard with Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Double Room Standard with Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • 43 sq m
  • Sea view
  • Sleeps 4

View all photos for Family Room -5 guests- Superior with Side Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Family Room -5 guests- Superior with Side Sea View

  • 50 sq m
  • Partial sea view
  • Sleeps 5

View all photos for Room Superior with Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Room Superior with Sea View

  • 54 sq m
  • Sea view
  • Sleeps 2

View all photos for Room Premium with Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Room Premium with Sea View

  • 56 sq m
  • Sea view
  • Sleeps 2

View all photos for Agatha King

Agatha King

Agatha King

8.8 out of 10
Excellent
(127 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Amber Room

View from room

Amber Room

9.4 out of 10
Exceptional
(36 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen

Agatha Queen

8.6 out of 10
Excellent
(165 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Sapphire Room

Sapphire Room

Sapphire Room

8.0 out of 10
Very good
(60 reviews)
  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

9.0 out of 10
Wonderful
(9 reviews)
  • 75 sq m
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Single Bunk Bed

View all photos for Ruby Suite

Ruby Suite

Ruby Suite

9.8 out of 10
Exceptional
(21 reviews)
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

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About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Luxury hotel on the beach, with 4 outdoor pools
Spend the day catching some rays at Sensira Resort & Spa Riviera Maya – All Inclusive's private white sand beach, relaxing by one of the hotel's 4 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request.
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of the pool at Sensira Resort & Spa Riviera Maya – All Inclusive. During your stay, you're just a quick walk from Petempich Bay. Enjoy features like free WiFi in public areas and free self parking, plus 4 outdoor pools.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at La Pergola, a buffet restaurant that serves international cuisine
  • Splash around at the free water park with a waterslide or swim in the 4 outdoor pools
  • Indulge with massages, facials, or body treatments at Inspiration Spa
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a private beach, an outdoor tennis court, and a 24-hour gym
  • Guests really like the accommodations for the spaciousness and cleanliness
  • Steps from Petempich Bay and Arrecife de Puerto Morelos National Park
Sensira Resort & Spa Riviera Maya – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

This 4.5-star Puerto Morelos hotel is smoke free.

La Pergola - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Galerie Des Sens - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Rodeo Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Tentazione - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Hot tub
  • Mini golf
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Shopping
  • Table tennis
  • TV in common areas
  • Waterslide
  • Yoga classes
  • Ziplining

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (6,771 square foot of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2020
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sensira Resort & Spa Riviera Maya – All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.77 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1136 out of 2136 reviews
Rating 8 - Good. 511 out of 2136 reviews
Rating 6 - Okay. 231 out of 2136 reviews
Rating 4 - Poor. 127 out of 2136 reviews
Rating 2 - Terrible. 131 out of 2136 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

HOUSSEIN mohammad, DEARBORN

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved this resort. First time and will be returning. 5 night 6 day stay and we felt like we could definitely have stayed more and not got bored. Soo many activities for the kids to do. It’s a good sized resort furthest thing from you will be a 7 minute walk. Not too big nor too small. Kids had a blast and always something to do. Coffee was great. (Virgin) drinks were great! A heady amount of vegetarian options available. The gym was well equipped for any of your workout needs. Samantha lead a rebounding class and BOY was it challenging. Zenia lead Zumba and we worked up a sweat! Rained for a day during our stay and we didn’t feel it because of all the other activities available. Kids club did a fantastic job at keeping the kids occupied. Haven’t even returned home and I had to get this review in. Such a great experience 10 out of 10.
Stayed 5 nights in Sep 2025

10/10 Excellent

Maritza

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great however there was sargassum in the beach so we were unable to get in . The food was amazing and the staff very friendly and helpful
Stayed 6 nights in Sep 2025

6/10 Okay

Marco

Liked: Staff & service
Disliked: Cleanliness
Beach
Stayed 3 nights in Sep 2025

10/10 Excellent

Vanessa Garcia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fue muy conveniente para mi estancia, el kids club le encanto a mi hijo y el cafe expresso estaba delicioso, ademas que me atendieron muy amables todo. Asi que aunque habia mucho sargazo y no se podia disfrutar el mar, disfrutamos la estancia. GRACIAS
Stayed 4 nights in Aug 2025

8/10 Good

Shanae

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is family friendly - loved the kids play area and she yoga/gym by the disco club. Staff played a role in this. Hotel is amazingly clean. It rained and it still stayed clean as staff was available round the clock. Even while dining they are actively cleaning. You make a mess, they sweep the floors, re-arrange your table - you name it. Less than 30 minutes drive from the airport. They don’t provide a shuttle service with the package but there’s a separate service offered by Amstar that operates out of the hotel lobby that can be provided - I found this very helpful for the round trip to and from airport and for excursions. It makes you feel safe. They are on time with airport shuttle and tours. The hotel staff even helped to ensure you get on the right shuttle back to the airport. Restaurants: They have a main buffet - everyday service. Their Mexican themed night was great. Otherwise, the buffet is mainly the same with a few changes to some proteins, but protein, fruits, cheeses, breads, yogurt, cereal, smoothies - freshly done on spot, ice cream, liquor, juices, tea and other sides are all available! They have three main restaurants otherwise to choose from - another Mexican specialty, Steakhouse & Italian. I must add, IVAN from the Steakhouse was so warm - he made the service experience amazing! Offered great food and drink options to choose from. He understands how you want your steak. Conversational and helped to take photos. There’s a tea house on site too!
Stayed 3 nights in Sep 2025

10/10 Excellent

FNU

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids friendly
Stayed 6 nights in Sep 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our butlers Joao and Humberto did an awesome job! Clean room and excellent staff. Food was not good first few days but last few days was excellent. My husband was in love with the fried calamari. We had a tropical storm during our which was no fun for our stay but I’m sure it’s beautiful if you have the sunshine.
From our room
Relaxing
On the beach relaxing
Having snacks
Stayed 5 nights in Sep 2025

8/10 Good

Dina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly. Great pool choices. Overall clean.
Stayed 5 nights in Sep 2025

8/10 Good

Emma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very clean and the staff was friendly! Great pools, good food! I would recommend this resort to a family looking for a great holiday.
Stayed 3 nights in Sep 2025

2/10 Terrible

Young ho

Disliked: Cleanliness, staff & service, property conditions & facilities
nothing to enjoy
Stayed 6 nights in Sep 2025

10/10 Excellent

shameeka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful for families. They cater to children of all ages. They even have a cinema that plays different movies everyday. The only down side, it is in Spanish with English subtitles. The staff are exceptional and helpful. The food was ok. They also have adult only sections if you want to be excluded from the children at the hotel. Beat experience ever. Would definitely go back.
Stayed 3 nights in Sep 2025

10/10 Excellent

Randal

Stayed 4 nights in Aug 2025

8/10 Good

Yaroslav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 10 nights in Sep 2025

10/10 Excellent

Jenart

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sensira Familia

This resort is so beautiful 10/10. The lobby is breathtaking, the ambience is giving vacation vibes. and smells so good aromatherapy. I got the amber room with the Jacuzzi it was so beautiful and right next door was the amber lounge. Daily housekeeping was 24/7 The buffet for breakfast, lunch, and dinner is excellent so many options. The rodeo steakhouse is very appetizing as well reservations needed. There are Mexican restaurant reservations needed, Italy restaurant reservations needed, and coffee/ tea shop. the staff is very welcoming everyone treats you like a family here, big shoutout to Sensira team Marcos, Rafael, Humberto, Bellmar, Ruperto, Tony, Eva, Karina, Julio, Cristian, Alexzender, Suri, Angye ,Elisa, Angel, Angel Chocolate , Ana. Thank for a nice stay and I'l definitely be back again. Also the resort is family friendly and 4 outdoor pools / cold plunge. Only this for me was the ziplining was closed for maintenance and there is a spa for full services massages and gym. So many fun things to do here.
Breakfast , Lunch , Dinner Buffet
Swim up pool bar
Live entertainment
Entertainment
Stayed 5 nights in Sep 2025

10/10 Excellent

Zhongcheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort beautiful layout swimming pool in ocean front with breathtaking views. Portrait view from my suite don’t have to step outside sunrise in my face every single morning and moonlight every night while you enjoy your indoor Jacuzzi. All staff members are so friendly treat you like a family. Specially the butler service since the day when you check in and last day, checking out, they’ve been taking care of your on daily basis whatever you request they will provide. Overall, me and my wife really enjoying this place nothing to complain and we’re planning Be back next year.
Stayed 6 nights in Sep 2025

10/10 Excellent

Haniah

Stayed 4 nights in Aug 2025

10/10 Excellent

Yuen Ching Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Excellent services
Stayed 5 nights in Aug 2025

10/10 Excellent

Tanneika

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
Stayed 4 nights in Aug 2025

10/10 Excellent

Christian D Delgado

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, food was amazing and the property is spotless..!!! Excellent choice if you’re looking for a family environment resort.
Stayed 6 nights in Aug 2025

10/10 Excellent

FNU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

2/10 Terrible

Jimmy Renato Avila

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If it’s your first time in Cancun, I strongly recommend not staying at this hotel. The experience at this so-called “5-star resort” was far below expectations; it honestly doesn’t deserve even 3 stars. The location is poor, and the beach is disappointing. My family and I arrived at 8 a.m. and requested early check-in. We were told it was possible, but only if we paid an upgrade of more than $400 USD. The hotel was not full; they simply lack the initiative to truly delight their guests. I understand policies must be followed, but in a property that claims to be 5-star, flexibility and customer care should come first. The staff was generally kind, especially in the buffet area and the steakhouse restaurant. I want to highlight the service of Iván, our waiter, who went above and beyond and made us feel, even if just for a moment, like we were in a true luxury resort. Unfortunately, the negatives outweighed the positives: the lobby restrooms were constantly dirty and in poor condition, and Wi-Fi was restricted until after check-in. When I asked for access at reception, the response was: “Sorry, not until 3 p.m. when you have your room.” Later, another staff member helped me connect without any issue, which only shows inconsistency in service. In conclusion, I do not recommend this hotel. Cancun has many other options at similar prices that provide far superior service, facilities, and overall experiences.
Stayed 4 nights in Aug 2025

8/10 Good

Luz C

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A special thank you to Karina, Eva from the buffet restaurant in the lobby. Alberto from the lobby restaurant thank you so much for getting our baby food and our tacos! Anna thank you! At the steakhouse restaurant and Angel at the lobby bar for finding the Red Bull. The entire staff by the pool area the above and below servers you all are great The staff that cleans the room you guys do an amazing job super clean rooms thank you! Diego at bell boy department thank you! for coordinating our cab service and our luggage’s very hospitable and welcoming. one thing I would like to suggest is more interaction activities for toddlers.
Stayed 5 nights in Aug 2025

10/10 Excellent

Nuria P

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Louie-Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Sensira! Eric and Diego are amazing people and made us feel welcome along with the rest of the staff! great food, great people, fun activities, beautiful views, engaging events.. all things you need in a resort!
Stayed 4 nights in Aug 2025

10/10 Excellent

Hirut

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this resort was excellent. My kids had a fantastic stay and entertainment was excellent. The steak restaurant was great and our server Anna was fun and professional. Thank you to all stuff that made our stay unforgettable ❤️!
Stayed 7 nights in Aug 2025

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