Caribe Deluxe Princess - All Inclusive

5.0 star property

Choose dates to view prices

Photo gallery for Caribe Deluxe Princess - All Inclusive

On the beach, beach umbrellas, beach towels, beach massages
3 outdoor pools, pool umbrellas, pool loungers
Breakfast, lunch, dinner served; pool views
Sports bar
Sports bar

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Gym
  • Room service
  • Housekeeping

Explore the area

View in a map
Playa Bavaro, Punta Cana, La Altagracia, 23000
  • Place, Iberostar Golf Course
    ‪3 min drive‬
  • Place, Cortecito Beach
    ‪4 min drive‬
  • Place, Arena Gorda Beach
    ‪5 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪24 min drive‬

Room options

Standard Room (Super Saver)

8.8 out of 10
Excellent
(3 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

Honeymoon Suite, 1 King Bed

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

Superior Room

8.6 out of 10
Excellent
(191 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Grand Room

8.0 out of 10
Very good
(72 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room Superior

  • 32 sq m
  • Sleeps 1

Double Room Superior

  • 32 sq m
  • Sleeps 4

Triple Room Superior with Garden View

  • 32 sq m
  • Sleeps 4

Suite Standard with Garden View

  • 32 sq m
  • Sleeps 4

Room Superior with Garden View

  • 32 sq m
  • Sleeps 3

Triple Room Superior with Garden View

  • 33 sq m
  • Sleeps 3

Single Suite Junior with Garden View

  • 33 sq m
  • Sleeps 1

Room Standard with Garden View

  • 32 sq m
  • Sleeps 3

Room Standard with Garden View

  • 32 sq m
  • Sleeps 4

Suite Standard with Garden View

  • 78 sq m
  • Sleeps 3

Quadruple Room Standard with View

  • 33 sq m
  • Sleeps 2

Quadruple Suite Junior

  • 56 sq m
  • Sleeps 2

Similar properties

About this property

Caribe Deluxe Princess - All Inclusive

Beachfront property with 3 outdoor pools and a full-service spa
Spend the day catching some rays at the beach, relaxing by one of Caribe Deluxe Princess - All Inclusive's 3 outdoor swimming pools, or pampering yourself at the full-service spa.
Caribe Deluxe Princess - All Inclusive offers 355 accommodations with free minibar items and safes. Rooms open to balconies. 50-inch flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

3 outdoor tennis courts, a health club, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of the pool at Caribe Deluxe Princess - All Inclusive. During your stay, you'll be within walking distance of White Sands Golf Course. You'll find features like free WiFi in public areas, free self parking, and a free casino shuttle.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at Higuero, a buffet restaurant with garden views
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Treat yourself to body wraps, hydrotherapy, or aromatherapy at the spa
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes 3 outdoor tennis courts, a gym, and a steam room
  • Guests have great things to say about the pool and the location
  • 9 minutes by car from Cana Bay Golf Club and 9 minutes from Cocotal Golf and Country Club
  • Free casino shuttle service
Caribe Deluxe Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Caribe Deluxe Princess - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and a meeting room. Event space at this property measures 3419 square feet (318 square meters) and includes conference space. A children's pool, a health club, and a sauna are also featured at the luxury Caribe Deluxe Princess - All Inclusive. You'll have access to the outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

Higuero - This poolside buffet restaurant serves breakfast, lunch, and dinner.
La Tagliata - This poolside theme restaurant serves dinner only. Reservations are required. Open daily.
El Nopal - This theme restaurant is located by the pool. Reservations are required. Open daily.
Tao - This poolside theme restaurant serves dinner only. Reservations are required. Open daily.
Sport Bar - Onsite sports bar. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Windsurfing

Land activities

Bicycling
Fitness facilities

Lessons/classes/games

Aerobics

Entertainment

Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free casino shuttle
  • Free uncovered self parking on site

Food and drink

  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Nopal
  • Higuero
  • La Tagliata
  • Sport Bar
  • Tao

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Health club
  • Kayaking
  • Motor boating
  • Outdoor pool (guest access)
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water skiing
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,419 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 2000
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 45
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 45 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Caribe Club Princess
Caribe Club Princess Beach Resort All Inclusive Punta Cana
Caribe Club Princess Beach Resort All Inclusive
Caribe Club Princess Resort All Inclusive
Caribe Princess Resort
Club Caribe Princess
Club Princess
Princess Club Caribe
Princess Club Caribe Beach Resort
Caribe Club Princess Beach Hotel Punta Cana
Caribe Club Princess Beach Resort And Spa
Caribe Club Princess Dominican Republic
Caribe Club Princess Punta Cana
Caribe Hotel Princess
Caribe Hotel Punta Cana
Caribe Club Princess Beach Punta Cana
Caribe Club Princess Beach Resort Spa All Inclusive
Caribe Club Princess Beach All Inclusive Punta Cana
Caribe Club Princess Beach All Inclusive
Caribe Club Princess Beach Resort Punta Cana
Caribe Club Princess Beach Punta Cana
Hotel Caribe Club Princess Beach Resort & Spa Punta Cana
Punta Cana Caribe Club Princess Beach Resort & Spa Hotel
Hotel Caribe Club Princess Beach Resort & Spa
Caribe Club Princess Beach Resort & Spa Punta Cana
Caribe Hotel Princess
Caribe Club Princess Beach Hotel Punta Cana
Caribe Club Princess Dominican Republic
Caribe Club Princess Beach Resort Spa All Inclusive
Caribe Club Princess Beach Resort
Caribe Club Princess Beach
Caribe Club Princess Punta Cana
Caribe Hotel Punta Cana
Caribe Club Princess Beach Resort And Spa
Caribe Club Princess Beach Resort All Inclusive Punta Cana
Caribe Club Princess Beach Resort All Inclusive
Caribe Club Princess Beach All Inclusive
Caribe Club Princess Beach Resort Spa All Inclusive
Caribe Club Princess Beach All Inclusive Punta Cana
Hotel Caribe Club Princess Beach Resort & Spa - All Inclusive
Caribe Club Princess Beach Resort Spa All Inclusive
Caribe Club Princess Beach Resort Spa
Caribe Club Princess Beach Resort Spa
Caribe Princess Spa Inclusive

Reviews

Caribe Deluxe Princess - All Inclusive Reviews

8.0

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 710 out of 1574 reviews
Rating 8 - Good. 416 out of 1574 reviews
Rating 6 - Okay. 235 out of 1574 reviews
Rating 4 - Poor. 118 out of 1574 reviews
Rating 2 - Terrible. 95 out of 1574 reviews

Reviews

6/10 Okay

Emily

Liked: Staff & service
Disliked: Cleanliness

It was beautiful but not very clean

It was a beautiful setting and the staff were so lovely. We always saw the same staff which shows that they work day and night to make sure we are comfortable. Lots of respect for the staff. We had the honeymoon suit which was lovely but kept facing issues with the plug and it took ages to fill up. We did have cockroaches in the room and my husband was very unwell with sickness and diarrhoea. It wasn’t very clean. Lots of Hispanics who are very rude and pushing in around the buffet. Buffet was ok but we didn’t eat there much due to being platinum members so we were able to go to a restaurant each night. It’s very worth it to pay extra to be platinum so you can have comfortable sun loungers. The activities looked good. Food was swarmed by flies all of the time. They try and get you involved in timeshares (Joan was a member of staff who would not leave us alone) and they pester you.
Stayed 8 nights in May 2025

6/10 Okay

Javier

This hotel in its begining must be georgeous, but right their physical facilities need
Stayed 7 nights in Jul 2025

6/10 Okay

Pamela

Stayed 7 nights in Jul 2025

4/10 Poor

Yaqua

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The food options are a joke. We were forced to eat at the buffet for the duration of our visit because the hotel had overbooked and you couldn’t make reservations through the app that they tell you to download. I only found out that that was the reason why we couldn’t make reservations and it was suggested that we should have called customer service to make reservations when we were checking out. How helpful to us at checkout? So we endurer the buffet which had mediocre food with both adults and children picking off the food with their hands.
Stayed 2 nights in Jul 2025

2/10 Terrible

Elisa

Liked: Cleanliness
Stayed 4 nights in Jul 2025

8/10 Good

Elizabeh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Stay was good but the bufet food was not so appetizing, always warm, not hot, and too local food. Dinner at night was good. The paying restaurant were very good.
Stayed 4 nights in Jul 2025

8/10 Good

Melvin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excelent. Special thanks to the pool bartenders Wally and Juan. Thanks aldo to Xavier. I didnt like the fact that on the ladt day our room was not cleaned and I had to call twice for clean towels. Other than that we had a great time. The food, drinks and entertainment were great.
Stayed 4 nights in Jul 2025

6/10 Okay

Ana

Travelled with partner
El aire del cuarto no enfriaba bien, se reportó en varias ocasiones, pero no se resolviò. Las almohadas muy duras, la nevera nunca enfrió y se reportó. El buffet muy limitado y la mayoría de las comidas frías. No hay casi actividades. En fin no regresaría.
Stayed 4 nights in Jul 2025

4/10 Poor

Melina

Travelled with partner
Liked: Property conditions & facilities
The staff seem to only go out of their way for a tip. I don’t necessarily like it when they only assist you as long as you have cash on hand to offer. On top of this, they allow vendors to visit the property to sell stuff and constantly bother you when you walk past. The vendors are only there to scam people. Upon arrival, I was excited to try out one of their many restaurants, and tried to book a reservation online, and apparently all of them were reserved during the entirety of our stay. We were forced to eat at the buffet our entire stay. Another frustrating thing is that they close the pools and the beaches very early. If you plan on waiting for the sun to not be as hot to go swimming you better just assume you won’t be able to swim at all. The people at the activities center at the beach over charge you, and make sure you don’t take photos with any animals on the beach, because they take advantage of foreigners and demand money from them. The maids only give out one bathroom towel per person, and only one device can have WiFi in your room. So my husband and I had to switch between who will use the WiFi just to use our phones in bed. It wouldn’t be an issue if there was enough cell service to reach my phone, but of course there wasn’t. I will not be going back.
Stayed 3 nights in Jul 2025

10/10 Excellent

Juan Ramon

Liked: Cleanliness
Stayed 3 nights in Jul 2025

8/10 Good

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel and all of the staff - will definitely return!
Stayed 7 nights in Jun 2025

4/10 Poor

Kate

Stayed 6 nights in Jul 2025

8/10 Good

Eddie Cartagena, Toa Alta

Liked: Cleanliness, staff & service, property conditions & facilities
all
Stayed 5 nights in Jul 2025

2/10 Terrible

Yelena

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
POSITIVE REVIEWS ARE SCAM! They hacked my husband's account on TripAdv*sor and posted raving reviews under his name (Kegmy R) - go look, identical reviews were left under Caribe Deluxe Princess and Tropical Princess. HE DID NOT WRITE THEM. I also left a review including a picture of me there, so you know I am a real person and to show you his profile was hacked, as you could see a picture of me in his profile. We just got back from our 2 week stay - it was the worst experience in 18 years we have been coming here - flies on food, plates and glasses are dirty. You could not find a clean table to eat at, dirty plates left everywhere, had to hunt for your own forks and knives. Ask for water and wait for 30 mins. Most workers could care less about anything, borderline rude, indifferent at best (especially in the buffet, coffee and ice-cream shops). Cleaning lady was not friendly either. Forget about pretty animals made of towels or flowers, they barely cleaned our room. Mosquitos were not fumigated even after a request. AC did not cool down the room. Beach is awful, they don't clean it, seaweed accumulates and rots, it smells. Once you pass Princess hotels - beaches are clean, but they are far away. Rooms are fairly large, but not maintained. Our shower door was falling off, toilet paper holder was broken on arrival and remained in the same spot till we left (even though cleaning came in daily, maintenance did as well). Mosquitos are everywhere.
Stayed 13 nights in Jul 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Jesuris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

bryamb

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 4 nights in Apr 2025

4/10 Poor

Gissett

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We were here for a family vacation for 6 days. To say we had a rough start is putting it nicely. The place needs more than just a face lift, it should be taken down and rebuilt at this point. It's not well kept and the beach is gross with seaweed. The resort next door at least had cleared pathways for ppl to get into the water. We didn't even get that. The food is really, really bad; at times even cold. And that's with knowing that overall resort food is not great. Some of the staff seemed annoyed if we asked for anything, so overall it was not good service. HOWEVER, we survived thanks to a handful of amazing staff that helped us enjoyed our time there. If you go here, lookout for Javier the pool guy, Francisco, the waiter (for the buffet and Italian restaurant), Gleiry (our absolute fav she made my sister's bday here soooo special!), Francisco, Sebastian, and Randy from entertainment and Edison from the swim up bar. Thanks to them we were able to enjoy our vacation!
Stayed 5 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Family Friendly Resort

The resort was good and everyone was very friendly! I traveled with my husband, 3 kids (1 is special needs), and parents. Rooms: We asked to move rooms because our first room smelled like mold. The people at the reception were understanding to our needs and moved us quickly. Our new rooms were great! The rooms smelled clean and we had a better view of the outside. Bathroom area: Glass doors so not much privacy in the shower and bathroom. We had a mini refrigerator with complimentary sodas, beer, and water. Everyday our fridge had fresh cold drinks. Restaurants that were included: Good food and a variety to cater to all people. The pizza, fried platanos, sea food, and fries were all good! I would recommend to make early reservations to the Brazilian and Italian restaurants. Both restaurants were great and included. My 6 year old is special needs and a picky eater. I had to bring ready made instant rice with me on this trip because that is all he eats. Everyone at the restaurants were nice and understanding and they found ways to heat up his rice everyday. I always tipped them for this extra service. All drinks at the bar were included and were made very good. My favorite was Coco Loco! Water activities and other services are available for an additional fee. I booked mine with the resort and the prices were reasonable. We did jet skiing, banana boat, parasailing, and spa. Overall, the resort was beautiful and fun! Please visit the ice-cream and cappuccino shop and theater.
Stayed 7 nights in Jul 2025

8/10 Good

Maria altagracia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Julia

Travelled with family
Disliked: Cleanliness
The property itself wasn’t bad but it could have been cleaner (the rooms and outdoor bathrooms). They had great food options except anything American. We couldn’t get reservations the first night so we had to do American. Wish they would have just done primarily Dominican options because their Dominican options were by far the best! Their drinks were amazing. Staff were for the most part very friendly and accommodating but I wouldn’t recommend this particular resort. The walls are paper thin, I got a world class listening of someone having intercourse late at night and then a party the following night. The sister resort next door has better buffet options, aesthetically looked a lot better, and more like a 5 star resort. If I had to give it a rating this is more of a 3 star resort in all honesty. I’ve been to 4 and 5 star resorts and they are both light years ahead of this one. This is just personal preference. May work for other people but it didn’t work for us. The rooms were 100% not actually cleaned. Just a quick shuffle. No sweeping, no mopping, no wiping down anything. So that’s what really set me down this path.
Stayed 3 nights in Jul 2025

6/10 Okay

Jacklyn

Travelled with family
Liked: Cleanliness, property conditions & facilities
The food was good overall, the buffet changed constantly with plenty of variety even for breakfast. You can only book reservations at specialty restaurants 3 days in advance and not every restaurant is open every day. You can make dinner reservations in the hotel app, but it’s easier to do at the dinner booking desk in the lobby. However, Anna Maria at the dinner booking desk was extremely rude when we attempted to ask to rebook our dinner reservation after missing it due to a late returning excursion. She was patronizing and didn’t even attempt to help. Winston, Santos and Jose De La Paz are amazing, otherwise the wait staff doesn’t go out of their way to help you unless you tip. At the pools and on the beach, there isn’t chair service for food and drinks like in other countries. They need more people to keep things clean around the pool area (pick up cups, etc). The rooms are nice, working shower and toilet, always had good water pressure and hot water. Every room has a balcony with outdoor space. The towels are a bit dingy and need to be refreshed as do the cloth napkins at restaurants, sometimes they had lipstick and stains on them. The alcohol is basic well alcohol and you can only get name brand if you upgrade to the Premium package ($40 per day, per person). I’ve never experienced this and I’ve been to over 10 all-inclusive hotels throughout the Caribbean. There is a 24-hour sports bar behind the lobby, this is the only night life.
Stayed 7 nights in Jun 2025

10/10 Excellent

Raylim

Stayed 2 nights in Jun 2025

10/10 Excellent

Guido

Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 4 nights in Mar 2025