Grand Palladium Select Bávaro - All Inclusive

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Where to?

Dates

May 2026

June 2026

6 outdoor pools, pool umbrellas, pool loungers

Private beach, white sand, sun-loungers, beach umbrellas

A stone-tiled shower area with a built-in seat and steps, surrounded by a thatched roof and lush greenery.

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Breakfast included
Spa
Parking included

Explore the area

Avda. Francia s/n, Playas de Bavaro Higuey, Punta Cana, La Altagracia, 23000

Place, Cortecito Beach
‪5 min walk‬
Place, Los Corales Beach
‪4 min drive‬
Place, Cocotal Golf and Country Club
‪6 min drive‬
Airport, Punta Cana (PUJ-Punta Cana Intl.)
‪30 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Premium bedding, pillow-top beds, free minibar, in-room safe

Suite Premium with Garden View

Garden view
45 sq m
Sleeps 1

Single Suite Superior with Garden View

Garden view
52 sq m
Sleeps 1

Double Suite Premium with Garden View

Garden view
45 sq m
Sleeps 2

Double Suite Superior with Garden View

Garden view
52 sq m
Sleeps 2

Suite Premium with Garden View

Garden view
45 sq m
Sleeps 3

Suite Superior with Garden View

Garden view
52 sq m
Sleeps 3

Triple Suite Premium with Garden View

Garden view
45 sq m
Sleeps 3

Triple Suite Superior with Garden View

Garden view
52 sq m
Sleeps 3

Suite Premium with Garden View

Garden view
45 sq m
Sleeps 4

Suite Superior with Garden View

Garden view
52 sq m
Sleeps 4

Suite Superior with Garden View

Garden view
52 sq m
Sleeps 4

Suite Premium with Garden View

Garden view
45 sq m
Sleeps 4

Superior Junior Suite Garden View

Good

Garden view
45 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Romance Suite Garden View

Good

Garden view
63 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Rooftop Jacuzzi Terrace Junior Suite

Good

Garden view
53 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Premium Junior Suite Garden View

Very good

Garden view
55 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Single Suite Deluxe with Garden View

Garden view
68 sq m
Sleeps 1

Double Suite Deluxe with Garden View

Garden view
68 sq m
Sleeps 2

Single Suite Executive with partial view

53 sq m
Sleeps 1

Double Suite Executive with partial view

53 sq m
Sleeps 2

Suite Executive with partial view

53 sq m
Sleeps 4

Suite Executive with partial view

53 sq m
Sleeps 4

Triple Suite Executive with partial view

53 sq m
Sleeps 3

Suite Executive with partial view

53 sq m
Sleeps 3

Suite Junior with Garden View

Garden view
39 sq m
Sleeps 1

Suite Junior With Side Sea View

Partial sea view
33 sq m
Sleeps 1

A hotel room with a large bed, a desk, a chair, a nightstand, and a view of a garden with palm trees.

Junior Suite Garden View

Good

Garden view
33 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite Junior with Garden View

Garden view
39 sq m
Sleeps 2

Suite Junior with Garden View

Garden view
39 sq m
Sleeps 3

Suite Junior With Side Sea View

Partial sea view
33 sq m
Sleeps 2

Suite Junior With Side Sea View

Partial sea view
33 sq m
Sleeps 3

Suite Junior With Side Sea View

Partial sea view
33 sq m
Sleeps 3

Junior Suite Garden View Single

Good

Garden view
33 sq m
1 bedroom
Sleeps 1
1 King Bed

Superior Junior Suite Private Pool

45 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Romance Suite Private Pool

Exceptional

63 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Single Sofa Bed

Family Selection Junior Suite Garden View

Garden view
33 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Family Selection Superior Junior Suite Garden View

Exceptional

Garden view
45 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Family Selection Superior Junior Suite Private Pool

Exceptional

45 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Family Selection Family Suite Garden View

Garden view
63 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Family Selection Family Suite Private Pool

63 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

Family Selection Family Suite Garden View Single Use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed

Family Selection Family Suite Private Pool Single Use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

Family Selection Junior Suite Garden View Single Use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed

Family Selection Superior Junior Suite Garden View Single Use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed

Family Selection Superior Junior Suite Private Pool Single Use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed

Premium Junior Suite Garden View Single Use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Romance Suite Garden View Single Use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed

A modern hotel room with a large bed, a desk, and a view of a tropical garden.

Romance Suite Private Pool Single Use

1 bedroom
Sleeps 1
1 King Bed and 1 Single Sofa Bed

Rooftop Jacuzzi Terrace Junior Suite Single Use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Superior Junior Suite Garden View Single Use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Superior Junior Suite Private Pool Single Use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Single Suite Luxury With View

63 sq m
Sleeps 1

Double Suite Luxury With View

63 sq m
Sleeps 2

Similar properties

On private beach
Pool
Hot tub
Breakfast included

includes taxes & fees

28 May - 29 May

About this property

Grand Palladium Select Bávaro - All Inclusive

Catch some rays on Grand Palladium Select Bávaro - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 14 restaurants.

Grand Palladium Select Bávaro - All Inclusive offers 506 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 55-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

A private beach and a health club are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Grand Palladium Select Bávaro - All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be connected to the convention center, and just a quick walk from Cortecito Beach. Free breakfast, free WiFi in public areas, and free self parking are available.

Free buffet breakfast served daily
Free WiFi
Free self parking
Enjoy local and international cuisine at La Catedral, one of the property's 14 restaurants and 4 bars/lounges
Take a swim in the 6 outdoor pools
Treat yourself to reflexology, body scrubs, or massages at Zentropia
Services include babysitting, a free kid's club, and a lifeguard on site
Onsite recreation includes a private beach, tennis courts, and a gym
Guests have great things to say about the pool and the helpful staff
0.1 mi (0.2 km) from Cortecito Beach and 11 mi (17.7 km) from Macao Beach

Grand Palladium Select Bávaro - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Select Bávaro - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 14 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 4 poolside bars, and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club. Limited free parking is available on a first-come, first-served basis. A complete renovation of Grand Palladium Select Bávaro - All Inclusive was completed in December 2025.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

La Catedral - This buffet restaurant specializes in local and international cuisine and serves breakfast and dinner.

La Paisana - This theme restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.

La Lola - This theme restaurant specializes in Spanish cuisine and serves dinner only. Open daily.

Bamboo - Overlooking the garden, this theme restaurant specializes in Chinese cuisine and serves dinner only. Open daily.

La Adelita - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included

Premium alcoholic beverages included

In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Sailing

Windsurfing

Land activities

Fitness facilities

Miniature golf

Soccer

Tennis

Volleyball

Entertainment

Onsite live performances

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Limited on-site self parking
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
14 restaurants
2 beach bars
4 bars/lounges
4 poolside bars
Snack bar/deli

Restaurants on site

Bamboo
La Adelita
La Catedral
La Lola
La Paisana

Things to do

6 outdoor pools
8 gaming tables
8 slot machines
Basketball
Beach volleyball
Billiards/pool table
Casino (1,500 square foot of space)
Children's pool
Evening entertainment
Fitness classes
Free children's club
Full-service spa
Games
Health club
Karaoke
Kayaking
Mini golf
Padel
Pilates classes
Shopping
Skydiving
Snorkelling
Table tennis
Tennis
Water sports equipment
Yoga classes

Family friendly

6 outdoor pools
Babysitting (surcharge)
Children's games
Children's pool
Free children's club
Free supervised activities for children
Laundry facilities
Lifeguards on site
Mini golf
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

7 meeting rooms
Business centre
Computer station
Conference centre (605 square foot of space)

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
On the waterfront
Outdoor entertainment area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

12 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk

Ballroom
Banquet hall
Built in 1992
Designated smoking areas
Lifeguards
Reception hall
Renovated entire property - December 2025

Room amenities

Bedroom

Blackout drapes
Pillowtop mattress
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower/bathtub combination
Soap
Toilet paper
Towels provided

Entertainment

55-inch flat-screen TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Desk
Iron/ironing board
Laptop-compatible safe
Phone
Separate sitting area
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)
Facilities fee: USD 50 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium Bávaro Suites Resort

Grand Palladium Bávaro Suites Resort All Inclusive Punta Cana

Grand Palladium Suites All Inclusive

Grand Palladium Bávaro Suites All Inclusive Punta Cana

Grand Palladium Bavaro Resort Spa

Pallaum Bávaro Suites Inclusi

Grand Palladium Select Bávaro

Grand Palladium Bávaro Suites Resort Spa All Inclusive

Grand Palladium Select Bávaro - All Inclusive Punta Cana

Grand Palladium Select Bávaro - All Inclusive Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

10/10 Excellent

Amily

Travelled with partner

15 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Juan our Expedia consierge was absolutely vital to our incredible time at Grand Palladium. We really appreciated the personal touches and assistance he provided to facilitate making the most out of our time. The facilities are lovely and the staff go above and beyond to make sure all your needs are taken care of. Highly recommend.

Stayed 5 nights in Feb 2026

10/10 Excellent

Nikesha

Travelled with family and small children, Business traveller

13 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Juan offered excellent service

Stayed 5 nights in Feb 2026

10/10 Excellent

Tomasz

Travelled with partner

12 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Juan Jalpay expedia concierge made our vacation experience worth while. Everything was perfect. The room was clean, staff, amenities, drinks, food , was great.

Stayed 6 nights in Feb 2026

10/10 Excellent

Idanis

6 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Excelente atención de todos los trabajadores del hotel en especial la atención del señor Juan Jalpay . La comida y el entretenimiento de muy buena calidad ! Sin duda recomiendo Grand Palladium a cualquier persona que visite punta cana !

Stayed 3 nights in Feb 2026

8/10 Good

Breanna Rian

Travelled with family

5 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Our stay at the Grand Palladium Select was great. Upon arrival we were greeted for our exclusive check in by JUAN who gave us a rundown of the resort and helped us to our rooms. Juan made this trip amazing by being extremely responsive and helpful the whole stay. Juan was extremely friendly and knowledgeable and we would return for the service he provided! The resort itself was very large- the romance suite was gorgeous and the outdoor showier was super unique and fun. The staff throughout the resort work very hard and are all friendly as well. Only complaint would be somewhat slow service at some of the bars- but it’s vacation it’s not a huge deal! The food was hit or miss at the a la carte restaurants- Argentinian, Tapenyaki and Italian were all great. The buffet food was good, you could tell it was fresh! The pool entertainment staff were lots of fun! I would recommend better night time entertainment as this resort didn’t seem to offer any night time shows. Overall we had a great stay and were very grateful for the service provided by Juan!

Stayed 5 nights in Jan 2026

2/10 Terrible

Jose, woodhaven

Travelled with family

26 Jan 2026

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

I'm a punta Cana lover, this hotel was the worst, with the exception of Juan my concierge and the cleaning crew of my room. The food was tasteless and cold , the service at the buffet and restaurant terrible they didn't have enough stuff and supplies, one of the waitress reuse a cloth napkins from one customer to another, that was disgusting. The floor in the corridor was uneven and sometimes with no illumination. The TV , the app, the cable didn't work properly, and cut the TV service earlier before my check out. The pool in my room was much smaller than what is show in the picture. The hotel is beautiful but it have a very bad management.

Stayed 6 nights in Jan 2026

8/10 Good

Regina

Travelled with partner

26 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Room was was clean and comfortable. The staff was always available to help when they can.

Stayed 4 nights in Jan 2026

8/10 Good

jonathan

Travelled with partner

2 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Noriella who was the butler was 5/5 amazing

Stayed 7 nights in Dec 2025

4/10 Poor

Oscar Emilio Allende

Travelled with family and small children

2 Jan 2026

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

We went as a large group, a few rooms lost power, the toilet overflowed in another room, they kept changing our rooms just to face other problems in the new rooms. The place is nice and has potential but needs to be fixed or wasnt ready to open yet from renovations.

Stayed 5 nights in Dec 2025

10/10 Excellent

vishal

29 Dec 2025

4/10 Poor

Jeffrey

Travelled with family

27 Dec 2025

Liked: Cleanliness

Disliked: Property conditions & facilities

On arrival our room had sewage backup , we had to move which took a full day, the food was terrible and communication was difficult.

Stayed 7 nights in Dec 2025

10/10 Excellent

Nitinkumar

Travelled with family

26 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very beautiful and large resort. Covered walkways to protect from rain. Great sporting area (Basketball, Table tennis, Tennis, pickle ball, soccer, chess, volleyball, archery lessons, mini golf and many more) Restaurants - Loved eating at the Boghali Indian restaurant. Beach side restaurant Poseidon was awesome. Buffet food throughout the 4 resorts combined, was amazing and one of the best so far in all inclusive anywhere. Room was brand new, spacious, with latest amenities and great Service. Staff in the resort was very friendly, smiling and helpful. Expedia Representative - Juan was amazing. He helped with everything and highly recommend to contact him if you are in this resort. Thank you Juan. He made everything possible.

Stayed 6 nights in Dec 2025

2/10 Terrible

Celeste

26 Dec 2025

Stayed 5 nights in Dec 2025

10/10 Excellent

SIMON

Travelled with family

26 Dec 2025

Liked: Cleanliness, staff & service, amenities

Todo estuvo muy bien. Excelente servicio y muy buenas instalaciones. Juan nos ayudó en todo momento y fue de gran ayuda. Gracias

Stayed 3 nights in Dec 2025

8/10 Good

Suzanne Leigh

Travelled with family

25 Dec 2025

Liked: Amenities

Disliked: Cleanliness

Very friendly staff, always there ready to serve. Although, not everyone is well informed of each guests’ wrist bands and don’t know what’s included in their package and what’s not. Amenities are great, lots of options in terms of food. Beach is the center stage! Clean turquoise waters! Lots of water activities within reach. The only problem is the room. It smelled moldy when we arrived but they managed to clean after we informed the front desk. Also, there were cockroaches. Also got turned with the forceful sales tactics of their travel club staff. Wasted half a day with their orientation. This is our time for a family vacation!

Stayed 4 nights in Dec 2025

6/10 Okay

kimberlee

Travelled with family

25 Dec 2025

Liked: Staff & service

We stayed in the family suite section of the resort. Pros: The staff bell boys, pool, some front desk, beach and spa were great. The food was a 7/10 overall. There is also a huge selection of restaurants on the resort. Cons: the resort is massive! And there was limited transportation to maneuver around. So easy to get lost and got lost twice. It was difficult to get a golf cart to go places and the system was so unorganized. As soon as night hits, it’s hard to get in touch with someone for a ride unless you have a bell boy’s number to contact. They do all the work. All the higher ups tried to sell you to partner with them (basically a timeshare) don’t do it they will try to steal your money. Glad I didn’t and they lie and say it’s a welcome breakfast but they want to actually sell you a lie to buy a timeshare and it took up most of our time in the morning (4 hours to be exact). Also I had the swim up room… and after 2 days of staying there we saw cockroaches!! Yes cockroaches! We immediately demanded a new room and it took us 4 hours at 10pm to get in contact with someone at the front desk and I had to text the bell boy who were off. It’s just ridiculous. Then we were downgraded and claimed to not be able to find a room on that level. Also before that they offered to fumigate the room… what??!! I took pics of multiple ones and if I didn’t they would call me a liar. That tells me this was not the first complaint and they don’t care to fix it. I don’t recommend this resort.

Stayed 4 nights in Dec 2025

10/10 Excellent

Jose

Travelled with family, Travelled with family and small children

23 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Nos hospedamos en el recientemente remodelado Grand Palladium Select Family Selection y la experiencia fue excelente. El hotel es moderno, hermoso y muy aesthetic. Nos quedamos en una villa amplia y muy cómoda, ideal para una estadía familiar. Sin duda, el corazón del hotel son sus empleados. Queremos destacar especialmente a Luis Reyes(Luisito), el maletero, cuya energía positiva alegraba nuestros días y siempre estuvo pendiente de cada detalle que hizo nuestra estadía especial. Nuestro mayordomo Rafael nos brindó un servicio 5 estrellas: coordinación de restaurantes, celebración de cumpleaños, día de spa y detalles especiales para los niños con mercancía exclusiva del Family Boss. En el buffet La Catedral, Martina se aseguró de que el servicio fuera excelente, y el mesero Jasiel nos consintió en todo momento. En el restaurante La Paisana, el gerente Miguel Reyes, junto a Danna y Johanna, hicieron de nuestra cena una experiencia llena de buenas atenciones. En The Nest, celebramos el cumpleaños de nuestra abuelita con un menú ajustado a nuestras preferencias, preparado por el chef Adrián y asistido por el mesero Serlin, con una calidad y sabor extraordinarios. Agradecemos también a David, el manager, siempre atento durante nuestra estadía. Como cortesía, disfrutamos de la hidroterapia en el spa, una experiencia relajante y revitalizante. Servicio, ambiente y atención de calidad superior. Incluso nos hicimos miembros del Travel Club¡100% recomendado,sin duda volveríamos!

Gracias Luisito por siempre estar al pendiente

El mesero Serlin, quien nos atendió durante el cumpleaños de abuelita, gracias por sus atenciones.

Chef Adrián, comida espectacular y sabrosa, para complacer cualquier paladar.

Gracias al mayordomo Luis Ariel por estar al pendiente de que no nos faltara nada y por su amabilidad con todos nosotros

Stayed 5 nights in Dec 2025

10/10 Excellent

Arilda

Travelled with partner

28 Mar 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Juan was the best, he did everything we asked for

Stayed 6 nights in Mar 2026

10/10 Excellent

René

1 Mar 2026

Liked: Cleanliness, property conditions & facilities

Wir hatten einen Butler "Raffael" er war so hilfsbereit, zuferlässig, einfach perfekter Mensch, nicht mal in der Schweiz haben wir sollche Menschen. Eifach Super

Stayed 4 nights in Feb 2026

4/10 Poor

Jose Manuel

Travelled with family

8 Jan 2026

Liked: Cleanliness, staff & service, amenities

la habitación en el tercer dia tuvo fuga de agua y goteo en la madrugada y se inundo. el cuarto de mis hijas tambien tuvo filtración de agua por un foco y se cortó la luz.

Stayed 5 nights in Jan 2026

6/10 Okay

Cristina

3 Jan 2026

Liked: Property conditions & facilities

Los restaurantes y la comida bien. Solo en ocasiones nos encontramos con moscas volado sobre el bufete. El personal muy amable. El Hotel en general y las albercas muy bonitas. Hubo detalles en las habitaciones, como: se quedaba sin luz, cuando limpiaban no lo hacían completo (no se llevaban la basura del baño, o no dejaban papel, no dejaban toallas para las manos). Y el día del check out, aún no salíamos y ya habían bloqueado el acceso a los canales de TV. Las distancias entre las villas (habitaciones) y los restaurantes o actividades de entretenimiento, son largas y el servicio de carritos no es muy coordinado.

Stayed 7 nights in Dec 2025

2/10 Terrible

EZEQUIEL

2 Jan 2026

Disliked: Staff & service

nos tardaron 4 horas para hacer check in. llegamos a las 6pm y no tenian la habiatacion ni lista. la primera habiatacion que nos asignarton no tenia aire acondicionado. la segunda no tenia chapa en la puerta. nunca hubo agua cliente en las regaderas. la gente de limpieza ignoraba los se;alamientos de NO MEOLESTAR y se metian a la recamara a las 8am. TERRIBLE EXPERIENCIA!

Stayed 5 nights in Dec 2025

10/10 Excellent

FRANCISCO

29 Dec 2025

Liked: Cleanliness

Atención personal. La propiedad extraordinaria. Comida de lujo

Stayed 8 nights in Dec 2025

6/10 Okay

Ofelia

27 Dec 2025

Liked: Cleanliness, property conditions & facilities

El hotel aún no funciona correctamente. Hay grandes fallas de servicio. Cargos inesperados. Y hay que hablar con varios niveles de supervisión para que se resuelvan las cosas. Lástima del hotel tan hermoso.

Stayed 4 nights in Dec 2025

10/10 Excellent

Adila

Travelled with family and small children, Travelled with group

27 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Chambre family selection, très spacieuse, propre et fraîchement rénovée. Un grand MERCI à notre majordome Juan, très professionnel, patient, disponible et toujours souriant. Voyage en famille et amis, de beaux souvenirs…

Stayed 6 nights in Dec 2025

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