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Hotel Riu Palace Punta Cana - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Punta Cana - All Inclusive

3 outdoor pools
3 outdoor pools
Lobby sitting area
Poolside bar
Reception hall

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Playa de Arena Gorda, Punta Cana, La Altagracia, 23000
  • Place, Arena Gorda Beach
    ‪5 min walk‬
  • Place, Splash Water Park
    ‪7 min walk‬
  • Place, Punta Blanca Golf Course
    ‪13 min walk‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪42 min drive‬

Room options

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (U)

8.2 out of 10
Very good
(314 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Tropical View, U)

8.6 out of 10
Excellent
(126 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (U)

8.8 out of 10
Excellent
(5 reviews)
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (U)

9.6 out of 10
Exceptional
(5 reviews)
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (L)

9.0 out of 10
Wonderful
(7 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior, L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Superior, L)

9.4 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (E)

9.6 out of 10
Exceptional
(4 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (Superior, E)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Courtyard View (Superior, E)

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Tropical View, B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (L)

  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (E)

  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms (U)

8.2 out of 10
Very good
(10 reviews)
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (C)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Tropical View | C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Tropical View | C)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms (C)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Junior Suite (Tropical View | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Tropical View | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (U)

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Sea View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Sea View (L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (E)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior with Sea View

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior with Sea View

  • 35 sq m
  • Sleeps 2

View all photos for Suite

Living area

Suite

  • 67 sq m
  • Sleeps 2

View all photos for Room Superior

Minibar, in-room safe, laptop workspace, blackout curtains

Room Superior

  • 35 sq m
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior

  • 35 sq m
  • Sleeps 4

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About this property

Hotel Riu Palace Punta Cana - All Inclusive

Family fun on the beach, with 3 outdoor pools, near Cana Bay Golf Club
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Punta Cana - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Punta Cana - All Inclusive offers 676 accommodations with minibars and safes. Rooms open to patios. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. This Punta Cana property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

4 indoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy.
Our customers tell us they can't get enough of Hotel Riu Palace Punta Cana - All Inclusive's great beach location. During your stay, you're just a quick walk from Arena Gorda Beach. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, a swim-up bar, and a poolside bar
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Treat yourself to body wraps, manicures and pedicures, or massages at Renova Spa
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes 4 indoor tennis courts, a gym, and a sauna
  • Guests have great things to say about the pool and the helpful staff
  • Just a 1-minute drive from Arena Gorda Beach and 7 minutes from Cocotal Golf and Country Club
Hotel Riu Palace Punta Cana - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Riu Palace Punta Cana - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

A children's pool, a nightclub, and a fitness center are also featured at the family-friendly Hotel Riu Palace Punta Cana - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 4-star Punta Cana property.

Guests are served free buffet breakfast daily from 7 AM to 11 AM.
Hotel Riu Palace Punta Cana - All Inclusive has 6 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 4 indoor tennis courts
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Parasailing
  • Sauna
  • Scuba diving
  • Shopping
  • Surfing/bodyboarding
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

All Inclusive Punta Cana RIU
All Inclusive RIU Punta Cana
Palace RIU Punta Cana
Punta Cana Palace
Punta Cana Palace RIU
Punta Cana RIU
RIU All Inclusive Punta Cana
RIU Palace Punta Cana
RIU Palace Punta Cana All Inclusive
RIU Punta Cana Palace
RIU Palace Punta Cana All Inclusive All-inclusive property
RIU Punta Cana Inclusive incl
RIU Palace Punta Cana All Inclusive
Hotel Riu Palace Punta Cana - All Inclusive Punta Cana

Hotel Riu Palace Punta Cana - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1259 out of 2359 reviews
Rating 8 - Good. 542 out of 2359 reviews
Rating 6 - Okay. 302 out of 2359 reviews
Rating 4 - Poor. 114 out of 2359 reviews
Rating 2 - Terrible. 142 out of 2359 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

STEPHANIE

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean, friendly staff, beautiful
Stayed 4 nights in Oct 2025

10/10 Excellent

Robin Caprice

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, frpm the room to the food 🤗!
Arrived
Beautiful property.
Stayed 5 nights in Oct 2025

10/10 Excellent

Marcela Ortiz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quedamos encantados con la atención de las personas del hotel, trabajan con amor, entusiasmo, y son demasiado serviciales. Los restaurantes tienen mucha variedad y fruta fresca. Hicieron nuestra estadia muy agradable, sin duda volveremos.
Stayed 4 nights in Oct 2025

2/10 Terrible

Richard daniel

Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was good lunch and dinner horrible everything over cooked made me very sick for a couple days ruined my trip the worst rui food I ever experience never go back and I stay at the ru all ova the world
Stayed 7 nights in Oct 2025

10/10 Excellent

Roberto C

Stayed 3 nights in Nov 2025

6/10 Okay

Mercedes

Stayed 3 nights in Nov 2025

10/10 Excellent

juan Diego

Liked: Cleanliness, amenities, property conditions & facilities
veey good
Stayed 3 nights in Oct 2025

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 4 nights in Oct 2025

10/10 Excellent

Sundarraj

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and excellent service
Stayed 4 nights in Oct 2025

10/10 Excellent

Gabrielle

Liked: Cleanliness, amenities
The staff was friendly and the hotel was gorgeous had a blast at the riu parties as well as their night club on the resort ! I was highly dissapointes by the food and them having very few actual doninican options i feel they need to bring some more authenticity into the food less americanized would make rhe experience rhat much more special !
Stayed 3 nights in Oct 2025

8/10 Good

James

Stayed 3 nights in Oct 2025

6/10 Okay

Timothy Andra

Stayed 5 nights in Oct 2025

10/10 Excellent

Yohan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice room
Stayed 3 nights in Oct 2025

8/10 Good

Joel

Stayed 4 nights in Oct 2025

6/10 Okay

alphonso, Florida City

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Check-in/out is incredibly too long. Waited atleast an hour to be checked in. Rooms were smelly and bed linen were overwhelming stank. Had to contact guest services for clean bed linen and the new linen still had an odor. Roaches were throughout the room all day and night.
Stayed 3 nights in Oct 2025

10/10 Excellent

Angel Antonio De La

Stayed 4 nights in Oct 2025

8/10 Good

Georges

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Charging of transportation to the gate varied $ 5, 15, 50. White towels in the room are too old , and loosing color badly . Over all , everything was find , service is good , staff friendly , building is clean , and well maintain . That was my fourth times checking in to this hotel for the past few years .
Stayed 3 nights in Oct 2025

2/10 Terrible

david

Liked: Cleanliness
Disliked: Property conditions & facilities
Terrible stay overall i traveled there October 12 thru the 16th of October took my wife for our anniversary 2nd day there whole hotel had a black out started at 4:30pm on monday no TV phones wouldnt work toilet wouldnt flush properly management didnt even come to the rooms to see nor accommodate u nor inform u what was going on nothing stayed in the dark all nite next day still no one didnt come to let me no anything i had to go take a walk to the front desk dwn the stairs cause offcourse elevators was out just to see how and what they was going to do about the situation so they gave me another room on the other side of the hotel were the lights was on but the room they move me to wasnt equivalent to the room i had paid for still TV and toilet wasnt working only had one restaurant open same one smh just terrible management was terrible need to be improved very bad wit that being said bad exspirians for the first time there never again stay away from there food garbage thrumbs dwn i really need my money back or a credit for another stay at another RIU but not in the Dominican Republic
Stayed 4 nights in Oct 2025

2/10 Terrible

Norma

2/10 Terrible

Sandra

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The service from the waiters were excellent! However from the moment we checked into our rooms there was no power, electricity , no biggie we were patient and understanding of the situation. There was also no running water in the sink , shower or toilets wouldn’t flush. It stinked, there was mold on the walls and bed, and roaches coming out of the fridge. Only buffet was opened for food and they had candles in order for us to see somewhat what we were eating. They kept saying power would be restore but after 2 days nothing was resolved. They proceeded to move us to different rooms, but 1/3 didn’t have power and the other 2 already had occupants. It was a disaster and a mess, people were yelling and my kids felt unsafe. The hotel manager finally moved us to a different hotel and advised us to submit a claim for a refund, now that we have submitted the claim they are avoiding us! I had previously stayed here before which is why we came back, but i wouldn’t recommend at all how they handled their customers and the situation. I shouldn’t be stressed on vacation with a group of 9!
Stayed 4 nights in Oct 2025

10/10 Excellent

Leslie

Stayed 4 nights in Oct 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property and room, the bathroom in the room was spotless, fully-stocked mini bar, all-you-can-eat buffets throughout the day, friendly staff... This was a great place to stay. It is overwhelming at first, but ask for a map of the facility and it will all make sense. I would absolutely recommend this resort if you are looking at these reviews.
Stayed 3 nights in Oct 2025

10/10 Excellent

Darell Rogerd Ramos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is very friendly, the rooms are clean, the pools were the best, it is the second time I have visited this hotel and I am always very delighted with everything.
Stayed 4 nights in Oct 2025

10/10 Excellent

Angel

Liked: Cleanliness
Stayed 7 nights in Oct 2025

6/10 Okay

mitzy

Travelled with partner
Liked: Staff & service, amenities
A prolonged power outage occurred, and it was evident that the hotel was completely unprepared to manage the situation or provide a reliable backup source of electricity. Throughout this time, there was no visible presence or communication from management to address guests’ concerns or offer assistance. This lack of leadership and accountability only added to the frustration and confusion among guests. As a result, we were left without air conditioning overnight more than 24 hrs. I was forced to sleep without A/C, which aggravated my allergies , causing considerable discomfort. Furthermore, the quality of food and service was severely impacted, as the kitchen and staff were unable to maintain normal operations. This experience fell far below the standards expected of a reputable establishment. Thanks to the staff who stayed and did their best to serve us during the hotel’s power outage. Restaurant buffet and front desk sorry for our frustrations you don’t deserve it.
Stayed 4 nights in Oct 2025