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The Reserve at Paradisus Punta Cana

5.0 star property

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5 outdoor pools, pool umbrellas, pool loungers
Couples treatment room(s), sauna, hot tub, Turkish bath/hammam
Property grounds
Couples treatment room(s), sauna, hot tub, Turkish bath/hammam
5 outdoor pools, pool umbrellas, pool loungers

Popular amenities

  • Bar
  • All-inclusive
  • On private beach
  • Pool
  • Gym
  • Hot tub

Explore the area

Map
Bavaro Beach, Punta Cana, La Altagracia, 23000
  • Los Corales Beach
    ‪14 min walk‬
  • Cocotal Golf and Country Club
    ‪14 min walk‬
  • Bavaro Beach
    ‪9 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪22 min drive‬

Room options

View all photos for Family Concierge One Bedroom Master Suite

Premium bedding, minibar, in-room safe, desk

Family Concierge One Bedroom Master Suite

  • 82 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

The Reserve at Paradisus Punta Cana

Luxury hotel on the beach, with 5 outdoor pools
Spend the day catching some rays at The Reserve at Paradisus Punta Cana's private white sand beach, relaxing by one of the hotel's 5 outdoor swimming pools, or pampering yourself at the full-service spa.
The Reserve at Paradisus Punta Cana offers 170 accommodations with private hot tubs and iPod docking stations. Rooms open to furnished balconies or patios. Accommodations offer separate dining areas. Beds feature premium bedding. A pillow menu is available. Plasma televisions come with premium satellite channels. Espresso makers and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Cana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, 4 outdoor tennis courts, and complimentary bicycles are featured at the hotel. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

YHI Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
During your stay at The Reserve at Paradisus Punta Cana, you'll be within walking distance of Cocotal Golf and Country Club. Enjoy features like free WiFi in public areas, free valet parking, and a free beach shuttle.
  • Free WiFi
  • Free valet parking, self parking, and extended parking
  • Enjoy Mediterranean cuisine while dining at Vento
  • Splash around at the waterslide or swim in the 5 outdoor pools
  • Indulge with massages, body scrubs, or body wraps at YHI Spa
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a private beach, 4 outdoor tennis courts, and a gym
  • Just a 3-minute drive from Cocotal Golf and Country Club and 9 minutes from Downtown Punta Cana
  • Free beach shuttle service
The Reserve at Paradisus Punta Cana is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At The Reserve at Paradisus Punta Cana you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, a poolside bar, and a bar/lounge. Public spaces have free WiFi. This Art Deco hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available.

Vento - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required.
Gabi Club - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
HydroGrill - This poolside restaurant specializes in barbecue and serves brunch and lunch. Open daily.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons

Land activities

Bicycling
Climbing wall
Fitness facilities
Tennis
Tennis lessons
Volleyball
Access to 27-hole golf course
Golf green fees
Transportation to golf course

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Theme parties

Languages

English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free beach shuttle
  • Free extended parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 beach bars
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gabi Club
  • HydroGrill
  • Vento

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bingo
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Playground
  • Racquetball/squash
  • Rock climbing
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis lessons
  • Waterslide

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Living room
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • 8 buildings
  • Art Deco architecture
  • Built in 2008

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • HDTV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reserve at Paradisus Punta Cana

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Paradisus Punta Cana Reserve
Punta Cana Paradisus Reserve
Punta Cana Reserve
Reserve Paradisus Punta Cana
Reserve Paradisus Punta Cana Resort All Inclusive
Reserve Paradisus Resort All Inclusive
Reserve Punta Cana
Reserve Punta Cana Paradisus
Reserve Punta Cana Resort
Reserve Resort Punta Cana
The Reserve at Paradisus Punta Cana Resort All Inclusive
Reserve Paradisus Punta Cana All Inclusive
Reserve Parasus Punta Cana In
The Reserve at Paradisus Punta Cana Hotel
The Reserve at Paradisus Punta Cana Punta Cana
The Reserve at Paradisus Punta Cana Hotel Punta Cana
The Reserve at Paradisus Punta Cana Resort All Inclusive

The Reserve at Paradisus Punta Cana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 375 out of 713 reviews
Rating 8 - Good. 205 out of 713 reviews
Rating 6 - Okay. 68 out of 713 reviews
Rating 4 - Poor. 40 out of 713 reviews
Rating 2 - Terrible. 25 out of 713 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Anna

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We came here 4 years ago and it used to be such a great resort that we decided to return. However, it Was such a big disappointment. The staff were rude and not friendly. You couldnt even get someone to serve you in the evening at the bar (even though we were tipping a lot each time). The food was so horrible and got food poisoning on 3rd day, food was stale with very limited options. One of the worse vacations thus far despite the large price tag of the trip. Do not recommend at all!
Stayed 6 nights in May 2022

10/10 Excellent

tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the Reserve at the Paradisus. Many different restaurants to choose from. Private pools and beach areas for Reserve guests. Also private dining choices as well. Entertainment for all ages.
Stayed 5 nights in Apr 2022

4/10 Poor

Luciano Jose Garcia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved at The Reserve at Paradisus Punta Cana, but were moved to Paradisus Palma Real to a lesser category (not The Reserve) due to the other being under remodeling/demolition that was already undergoing at the time of our reservation!!! Extremely disappointed.
Stayed 4 nights in Feb 2022

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was well kept. Everything regarding the structure and and the vast majority of the staff was superb. The meals were vast in terms of variety. There was no disappointment there. The only negative about the property was reporting an issue regarding the in room phone and closet to the front desk on our first night and no one took the initiative to resolve our issue not until the night before having to check out. I reported the two issues of the phone in the room not working. I was not able to dial room service nor the front desk. As a matter of fact you would only get a dial tone when picking up the phone. Aside from that, none of the buttons worked. There was no feedback when a button was pressed. Part of the sliding door closet was stuck which prevented me from putting my belongings in there. I reported these matters to the front desk on the first night. We were informed they would reset the phone in addition to sending someone to look at the closet. Sadly none of that was attended to. Not till i was in bed getting rest to leave the next morning the phone rings to an agent on the other end asking if the phone works fine. I politely responded with yes not even bothering to check because it made no difference to me to check when i was not going to utilize the phone. The response to issues was not the finest!
Stayed 4 nights in Dec 2021

8/10 Good

Georgina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort . Just the food wasn’t that great.
Stayed 1 night in Dec 2021

6/10 Okay

yasmin

Travelled with family
Liked: Cleanliness, room comfort

our mini vacay to Punta Cana

This Resort is listed as a 5 star resort, Service at check in was amazing. The Resort outside looks is amazing and very nice! the Bracelet room key is great. but room is old, full kitchen has not pots, plates, cups or utensil. last night on my trip i notice that the windows did not lock... it was open at one point. the pool opens at 7am, but no towel service till 10am. the pool close at 6pm :-( 13 restaurant. only found 8, and not all are open. the restaurants that are open will alternate nights, and you need a reservation for all restaurants. for breakfast only the buffet is open, for lunch only buffet and an adult only restaurant. abd dinner like i said it alternate nights. The only swim up bar was closed ;-( you needed to get out of the pool and into the top bar to get a drink. No music in pool area in the morning, and no service for at the beach. Most staff did not know the resort and the places thing were at, asked questions and a i dont know was many answers.
Stayed 2 nights in Oct 2021

10/10 Excellent

Orlando

Stayed 5 nights in Sep 2021

8/10 Good

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2021

10/10 Excellent

Fernelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was an overall beautiful property . There was fun activity to do during the stay . I especially loved painting and Yoga with “ Happy Boy “! The pool was amazing . My only gripe would be the food was just ok. I really enjoyed my stay overall and would love to come back soon .
Stayed 3 nights in Jun 2021

2/10 Terrible

Verified traveller

Stayed 7 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing, the food and the service is excelente I will come back and recommend to friends and family. Also one of the staff member Alvaro Ortega gave as an excellent service everyday that me and my family were there, Thaks!!
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gustavo Rivera did great service at our stay. Pelegrin Garcia did great service and was nice to work with. Francier did great job as our waiter. Overall, we were happy with the Resort.
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service & everyone treated us good
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2021

10/10 Excellent

Máncora, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a gorgeous place, the staff was incredibly professional with very good customer service skills and personal concerned about the wellbeing of the guests.That was at least my experience. About the cleaning aspect: the elevator has a really bad smell!,there were flies all over the food in the buffet at the counters.The food was not that good.
Stayed 4 nights in Oct 2020

10/10 Excellent

Elsa, NJ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING resort; got engaged and they even helped my fiancé set everything up without me knowing 😭 10/10
Stayed 2 nights in Oct 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible please to have vacation, stop it I'm so sleepy oh thank you I'm lazy you know I don't want to
Stayed 12 nights in Mar 2020

4/10 Poor

Stela

Travelled with family
Disliked: Staff & service, property conditions & facilities
Satisfied after visiting the Majestic Resort last year, this time I decided to choose a slightly more expensive Paradisus Punta Cana, but it was the wrong choice after all. Wow, it's a star in the sky to open an Italian restaurant and open other restaurants for a while, or to make a reservation without opening in-house. I guess it was because there were no people, but I drank 12 meals in a similar pattern, so I became a diet later. There, the staff of Launer Jean kindly gave the resort explanation one round, so I was relieved and put two out of five stars. No soundproofing, no sleep installer program. I am not willing to visit again.
Stayed 4 nights in Mar 2020

2/10 Terrible

StevenT

Disliked: Cleanliness, amenities, property conditions & facilities
Room was not ready for check-in at 4:20pm. Had to wait 25 minutes. 1st room had no TV reception & safe was not working. 2nd room, entrance door lock did not work upon arrival, both phones not working, night stand light in living room not working, ceiling light in bathroom not working, mini bar refrigerator door would not close, hair on shower floor and on hair dryer handle, bathtub did not look clean, when i used a wet wash cloth on the bathtub bottom, it came out black, made restaurant reservation and concierge made the reservation for the evening on the day that I was leaving in error.....never saw or talked to a manager. Very poorly run hotel!
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This was my third time at the reserve at Paradisus. The grounds are beautiful and magical.
Stayed 10 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Did not like that they said they did upgrade us , to ocean view Room but when we got there it was not and we had to pay extra $577 for 4 night to get room that we liked of which 1 st night had only partial view , and on complaining they moved ur to oven view , which was excellent view
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

We did not stay at this property. We booked this property but were upgraded to a different location. This proved to be a big pain in the butt! We tried telling people that we were upgraded to somewhere else. They made us go to this location. They ended up having to order us a taxi to the new location. Everyone needed to be kept in the loop so we were not hassled during our areival
Stayed 5 nights in Sep 2019

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Reserve was under remodelation and we end up getting an upgrade and they placed us at the circle the grand reserve which you could use the other hotels facility and restaurants and we loved it! We would love going back and stay at the Palma real beautiful pools with ocean front but restaurants t and shows were the best at the circle.
Beautiful view from our balcony at the circle grand reserve
At night at the circle grand reserve
At Palma Real locals comes to the beach to take pictures with monkeys, lizards and
Stayed 7 nights in Aug 2019