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Mercure Tunbridge Wells Hotel

4.0 star property

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Photo gallery for Mercure Tunbridge Wells Hotel

A buffet table with various food items including pastries, fruits, and condiments.
A pond with lily pads surrounded by brick walkways and greenery.
A reception area with a wooden ceiling, a brick wall, and a reception desk.
A large, multi-story building with a prominent conical roof, multiple windows, and a well-lit entrance area.
A conference room with a large table, chairs, a window with a view of trees, and various items like glasses, papers, and containers.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Business services

Explore the area

View in a map
8 Tunbridge Road, Pembury, Royal Tunbridge Wells, England, TN2 4QL
  • Place, BowlPlex Tunbridge Wells
    ‪6 min drive‬
  • Place, Pantiles
    ‪8 min drive‬
  • Place, Hever Castle and Gardens
    ‪34 min drive‬
  • Airport, London (LGW-Gatwick)
    ‪56 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed

Desk, iron/ironing board (on request), free WiFi, bed sheets

Superior Room, 1 Double Bed

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

8.6 out of 10
Excellent
(55 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds (Classic)

Family Room, Multiple Beds (Classic)

Family Room, Multiple Beds (Classic)

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Single Beds

A neatly made bed with white bedding and a single decorative pillow with a woven texture.

Classic Room, 2 Single Beds

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Privilege, Room, 1 Double Bed

A coffee maker with two white cups on a wooden table.

Privilege, Room, 1 Double Bed

8.4 out of 10
Very good
(8 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Similar properties

Front of property
The Tunbridge Wells Hotel
Royal Tunbridge Wells
  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Business services
4.2 out of 5, Very good, 302 reviews
The price is €109
includes taxes & fees
5 Aug - 6 Aug
The Tunbridge Wells Hotel

About this property

Mercure Tunbridge Wells Hotel

Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business center. WiFi in public areas is free. Other amenities include self parking, 24-hour room service, and conference space. Housekeeping is available on request.
Mercure Tunbridge Wells Hotel offers 84 accommodations with hair dryers and complimentary toiletries. LED televisions come with digital channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Mercure Tunbridge Wells Hotel. During your stay, you'll be within walking distance of Dunorlan Park. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy international cuisine while dining at The Mallows
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 3-minute drive from Dunorlan Park and 5 minutes from Pantiles
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 8 meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 4306 square feet (400 square meters) and includes conference space. The business-friendly Mercure Tunbridge Wells Hotel also features multilingual staff, a garden, and a picnic area. Parking is available for a fee.

This 4-star Royal Tunbridge Wells hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
The Mallows - This restaurant specializes in international cuisine and serves breakfast and dinner. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 12 per day)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Mallows

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 4,306 square feet of conference space
  • 8 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 12 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercure Tunbridge Wells
Mercure Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel
Tunbridge Wells Mercure
Tunbridge Wells Mercure Hotel
Mercure Tunbridge Wells Hotel Pembury
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Ramada Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel
Mercure Tunbridge Wells Hotel Royal Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel Royal Tunbridge Wells

Mercure Tunbridge Wells Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 323 out of 1002 reviews
Rating 8 - Good. 373 out of 1002 reviews
Rating 6 - Okay. 187 out of 1002 reviews
Rating 4 - Poor. 73 out of 1002 reviews
Rating 2 - Terrible. 46 out of 1002 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room , pleasant staff and convenient
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Adrian

Lovely friendly staff from Steve on reception and Tim in the restaurant they couldn’t do enough to make our stay more enjoyable
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities
Clean and friendly staff
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff went above and beyond only thing not positive was the car park charge, should be free for guests
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Joslyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were brilliant !!!!!!
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Dan

Liked: Cleanliness
Friendly staff Clean room
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Matthew

Liked: Staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Barry

Liked: Cleanliness, staff & service, amenities
Reception staff at check was very helpful and amenable. Breakfast staff were courteous and helpful.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Sidney

Liked: Cleanliness, property conditions & facilities
I was very happy with this hotel, everything was clean and tidy, the staff were polite and very help, the breakfast food was plenty and well presented, checkin was also easy and quick, the rooms were well laid out and clean, very happy
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Good for a one night stay as I have used before. However as a £10 parking charge has recently been introduced and I was not made aware of this when booking.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes it was fresh, and lovely breakfast and the meal in the evening was delicious. Comfortable room and was treated in the room when getting there with treats in the room. And the check in staff were kind and very helpful. Couldn’t do enough to help. The room was lovely and clean and presentable.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food ordered via room service was excellent and affordable.
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Cara

Liked: Staff & service, amenities
Staff were fantastic, hotel is easy to get to and find. Great location for the hospital, Tesco and for all the heritage sites around.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel on a great location with great staff.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good breakfast overall good stay
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Sam

Liked: Cleanliness, staff & service, room comfort
Clean room, friendly staff.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities
Pleasant hotel. Ideally positioned
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Miguel

Liked: Amenities
Fantastic stay
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Mr W J

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic service from all staff
Hotel reception
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Tolu

Liked: Cleanliness, amenities, property conditions & facilities
Room was neat
Stayed 1 night in Dec 2025
Verified review

8/10 Good

andrew

Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice and food was hot for a buffet breakfast, but personally I prefer a freshly cooked breakfast.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Tim

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, good size rooms and parking
Stayed 1 night in Jun 2025
Verified review

8/10 Good

stephen

Liked: Cleanliness, staff & service
Room was clean,hotel is in need of a bit of a refurb but staff friendly and good value for money
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with really friendly staff.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Marie

Liked: Cleanliness, property conditions & facilities
Comfortable room, delicious breakfast and plenty of peace and quiet. Thank you Mercure
Stayed 2 nights in Nov 2025