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Cliffemount Hotel

3.0 star property

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Photo gallery for Cliffemount Hotel

View from property
Bar (on property)
Breakfast area
Iron/ironing board, free WiFi, bed sheets
View from property

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Bar
  • Laundry room
  • Housekeeping

Explore the area

View in a map
7 Bank Top Lane, Whitby, Saltburn-by-the-Sea, England, TS13 5JF
  • Place, North York Moors National Park
    ‪1 min walk‬
  • Place, Runswick Sands
    ‪5 min walk‬
  • Place, Whitby Harbour
    ‪16 min drive‬
  • Airport, Durham (MME-Teesside Intl.)
    ‪62 min drive‬

Room options

View all photos for Economy Twin Room, 2 Single Beds

Iron/ironing board, free WiFi, bed sheets

Economy Twin Room, 2 Single Beds

  • 9 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

  • 5 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 1 Double Bed

Iron/ironing board, free WiFi, bed sheets

Standard Double Room, 1 Double Bed

  • 9 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, 2 Single Beds

Iron/ironing board, free WiFi, bed sheets

Standard Twin Room, 2 Single Beds

  • 14 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Triple Room, Multiple Beds

Standard Triple Room, Multiple Beds

Standard Triple Room, Multiple Beds

  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room, 1 Double Bed

Iron/ironing board, free WiFi, bed sheets

Superior Double Room, 1 Double Bed

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Double Room, 1 Double Bed

Iron/ironing board, free WiFi, bed sheets

Superior Double Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Cliffemount Hotel

This hotel features a bar/lounge, laundry facilities, and free newspapers. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden.
Cliffemount Hotel offers 20 accommodations with hair dryers and complimentary toiletries. Accommodations offer separate sitting areas. 32-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers.

This Saltburn-by-the-Sea hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Cliffemount Hotel, you're just a quick walk from Runswick Sands. Features include free WiFi in public areas and free self parking, plus a bar.
  • Free WiFi
  • Free self parking
  • Enjoy drinks at the bar/lounge
  • Amenities include free lobby newspapers and laundry facilities
  • 8 minutes by car from North York Moors National Park and 13 minutes from Whitby Harbour
  • Pets welcome for a fee (restrictions apply)
Cliffemount Hotel offers its guests a garden, complimentary newspapers in the lobby, and laundry facilities. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Self parking is free.

Smoking is allowed in designated areas at this 3-star Saltburn-by-the-Sea hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

More

  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 15 per pet, per day
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

OYO Cliffemount Hotel
Cliffemount Hotel Hotel

Cliffemount Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 25 out of 79 reviews
Rating 8 - Good. 21 out of 79 reviews
Rating 6 - Okay. 14 out of 79 reviews
Rating 4 - Poor. 7 out of 79 reviews
Rating 2 - Terrible. 12 out of 79 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

8.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Great location. Friendly staff and lovely view from the room too. Would love to return.
Stayed 3 nights in Jul 2022
Verified

8/10 Good

Peter

Liked: Staff & service, room comfort
Had a lovely overnight stay. The staff were lovely and the scenery was beautiful. The hotel did require a little updating but our room was clean.
Stayed 1 night in May 2022
Verified

8/10 Good

Georgine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just lovely

It Was a beautiful spot. A bit away from Whitby but still worth the view.
Stayed 1 night in May 2022
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing

The view from the hotel was amazing. That’s about all the hotel had going for it. It was dirty, part of the ceiling fell down up the stairs whilst we was there. Our room has damp and all of the wallpaper was falling off the ceiling and walls. It was very dusty and there were cobwebs everywhere! We had breakfast one of the days during our stay and it was undercooked and disgusting. I wouldn’t have fed it to our dogs. The location was good if you like walking up very very steep hills. We only had a bath in our room which was very hard to get into due to it being under a slanted ceiling. One of the days we didn’t have any hot water to even have a bath. Wouldn’t stay again.
Stayed 2 nights in Jun 2022
Verified

8/10 Good

Sharon

Liked: Staff & service, room comfort

Mixed feelings

Pro's - Fantastic views, great outside beer garden plenty of seats looking out over the cliffs and sea. Room again great views (with upgrade) even had a telescope which was good. Staff, really friendly, nothing too much. Cons - no wifi in room, information in room says they are aware and working on it, but advertised as having wifi, so need to remove this until sorted. Couple of small issues, only less than half a toilet roll provided (didnt notice till ran out as normally provide a spare) and no cups for tea in morning. Would I stay again - yes but only when wifi in room is working.
Stayed 1 night in May 2022
Verified

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Give it a miss, great location but very run down

Very poor state of repair, stayed here during lockdown and things looked alot worse, the place hasnt had a lick of paint in years.
Stayed 3 nights in May 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel but tired in places

Our stay was nice and comfortable the views were amazing, the food we had was hot and tasty, the room was nice but some parts of the hotel were looking tired the Owner Saram hotels need to put some money into making it look better, generally painting and filling in places as first impression last.
Stayed 2 nights in May 2022
Verified

8/10 Good

Dorian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Homely

Staff very warm and welcoming. I had to go out for tea as the website didn't say reservations needed to be made up to 5pm. Location is excellent and the welcoming of dogs excellent to. Finances pending I will be staying again.
Stayed 1 night in Apr 2022
Verified

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay

Really enjoyable stay. The hotel’s position is fantastic with incredible views. Our room was large and airy with a view of the bay. Dog friendly and everything we needed in our room.
Stayed 1 night in Apr 2022
Verified

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely lovely place,very friendly staff,lovely food our room was perfect,only a little downfall was it was only a bath,a shower would have been a lot better but we will deffo stay there again sometime very soon
Stayed 2 nights in Apr 2022
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The hotel reception, corridors and bedrooms are in need of modernisation. We stayed in a superior room with a balcony, but the room felt far from superior so I would be worried about staying in a standard room. I cannot comment on the bar area or the restaurant as we did not use these. However the location and views from the hotel make a stay here still worthwhile.
Stayed 2 nights in Feb 2022
Verified

8/10 Good

Archie

Liked: Cleanliness, amenities, property conditions & facilities
Room had a very traditional feel with a superb view of the beach. At £130 for the night it seemed very pricey but enjoyed the experience overall.
Stayed 1 night in Feb 2022
Verified

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Stay

Pleasant couple stay. Lovely area and nicely placed by the sea. View from the room was lovely.
Stayed 1 night in Feb 2022
Verified

8/10 Good

Diane

Liked: Staff & service
Disliked: Property conditions & facilities

Stay 29th to 31st October

Views from hotel are amazing abd staff are lovely. However, hotel room was very tired, with 2 dirty stained armchairs, stool with dressing table was broken and faux leather headboard had numerous scratches and all need replacing. It needed a complete redecoration and new carpet. Added to this the tv did not work for the whole of our stay so if you wanted to relax in your room and watch tv no chance. Unfortunately our dinner was pretty poor especially at £26 fir 2 main meals and flat diet coke. It could be an amazing hotel given its clifftop location but it needs work. The positives are definitely location, staff and the fact that it is dog friendly. Would we stay there again? Not in its current condition which is a shame.
View from room day
View from room night
Stayed 2 nights in Oct 2021
Verified

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended

Every time we stay here the standards are excellent. A perfect location, stunning views and a young and enthusiastic staff make it a wonderful stay. Highly recommended
Stayed 1 night in Oct 2021
Verified

6/10 Okay

David

Liked: Cleanliness
Disliked: Property conditions & facilities
Lovely cliff top location, few miles out of Whitby. Bit rundown but room was clean and tidy as was the bathroom. Not going to complain considering the last year for the industry. Staff were very polite and helpful.
Stayed 1 night in Sep 2021
Verified

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities

Birthday get away

It was disappointing the hotel is in dire need of refurbishment. There was one member of staff to cater for everyone no chef. We were were supposed to check in at 3pm it was 5.30pm . I think the only upside was the amazing views from our bed room never stay here again .
Stayed 1 night in Sep 2021
Verified

6/10 Okay

Miss S

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

It's a shame ...

This hotel has masses of potential, being situated in a beautiful spot on the cliffs in amazing walking country. The decor is very tired and in need of repair/refreshing. However, the only aspects that really affected our stay were a very uncomfortable mattress (broken springs) and a toilet cistern that wouldn't fill properly (we had to top it up with the kettle in order to get more than one flush every few hours). The food (we had breakfast only) was very good and the service polite, except one member of staff who was rather off-hand and dismissive. A little bit of care and attention could bring this hotel back to a really great experience.
Stayed 3 nights in Sep 2021
Verified

6/10 Okay

Anthony

Disliked: Cleanliness, property conditions & facilities

Hotel paradiso!!!

The views are spectacular but the hotel is very run down and facilities shocking no food available no tv the poor lad running it was doing his best
Stayed 1 night in Sep 2021
Verified

6/10 Okay

Lorraine

Disliked: Cleanliness, property conditions & facilities

Average

Perfect location and base for sightseeing. Very impressed with young man who checked us in ( Connor)despite him being the only person covering both reception and busy bar. Triple room in dire need of upgrade. Badly stained carpet, huge crack in the sink, handle falling off or loose on the drawers and dining room doubled as storage for hoovers and outside table umbrellas. No television in room ( or area) as local mast was broken. Booked table for dinner but later told that it had to be cancelled because chef had called in sick. Continental breakfast was very good. Cooked breakfast and dinner very average. Luckily we were visiting family so spent very little time in the hotel.
Stayed 3 nights in Sep 2021
Verified

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay somewhere else!

The hotel was dirty. Even had cobwebs hanging from the room smoke detector. Mould around the bath. Was at the top of the property, light on stairs to room did not work had to ask for light bulb to be changed. Did not feel covid safe. Would advise anyone thinking of staying there to give it a miss. When tried to raise issues with staff in the morning. They did not care. Hotel is rated at 7.4 feel this is a typing mistake it should be 4.7 and that would still be being generous.
Stayed 1 night in Sep 2021
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

Disappointing - the staff were young, inexperienced, didn’t know what they were doing. The decor of the hotel was tired, old and in desperate need of updating! It was difficult to know who the staff were as there was no uniform or name badges. There was laundry stacked out in the corridor for the 2 days we were there? Our room was clean but in dire need for a makeover. It was dark, tired and old. The mattresses were sunken and uncomfortable. There were no teabags in the room, we had to ask for toilet roll. The shower pole was loose. There was no flow around the hotel, no signage as to where anything was. Breakfast was ok, nicely cooked but again, constantly asking for a spoon, can we have some cups please, have you got a bread knife so I can slice the muffins you’ve laid out??? Do you have any full fat milk instead of skimmed!? The dining room was untidy, decor was very old and tired. The only thing they had going for it was the view! It was frustrating, as it has loads of potential, unfortunately we won’t be going again!
Stayed 2 nights in Aug 2021
Verified

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dont visit this hotel

Absolutelu attrocious hotel. Standards everwherewere shocking
Stayed 3 nights in Aug 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly welcoming staff, lovely food and excellent location.
Stayed 1 night in Aug 2021
Verified

8/10 Good

Trevor

Beautiful picturesque views from our room…. Cosy and clean. Friendly staff especially the young guy behind the bar…. Dissatisfied with menu as can’t justify £10 for scrambled egg on toast or £10 for a sausage sandwich…… Also would suggest laundry was not laying around and hoover always in reception area …. Z beds left outside our room …. Would also suggest background music in the restaurant and bar area … overall a fantastic weekend
Stayed 2 nights in Aug 2021