San Agustin Luxury Hotels

"In total there were 15 of us staying in various locations. My stay in Gloria Palace was excellent , staff were most friendly, cleanliness was perfect, rooms all have sea views & are most spacious. I had only one complaint, my main course meal,which was duck, was inedible. I was unable to eat it as it was tough. I told my waitress but nothing was done ! So I again mentioned at reception & was told by the gentleman that he would ask his boss. When I was checking out I again asked & was told that nothing could be done!!! Such a pity that it wasnt dealt with correctly. "

"Didn’t like Unique area. "

"We had a lovely relaxing 8 days. Nothing was too much trouble for staff. Meliá hotels are excellent. We paid extra for The Reserve and it was definitely worth it. The Reserve breakfast and lunch buffet was ideal. The pool was fabulous with Bali beds and lots of loungers. Maivelys was incredible serving drinks, fruit and ice cream. She definitely deserves a special mention and is a true asset to the Paradisus."