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Jardines de Luz

2.5 star property

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Photo gallery for Jardines de Luz

Standard Room, 2 Double Beds
Superior Room
Terrace/patio
Family Triple Room | Bathroom
Superior Room | Bathroom

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast available
  • Room service
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Av. Insurgentes #32, Barrio de Santa Lucia, San Cristóbal de las Casas, CHIS, 29250
  • Santo Domingo Handicraft Market
    ‪3 min walk‬
  • San Cristóbal de las Casas Cathedral
    ‪8 min walk‬
  • Mesoamerican Museum of Jade
    ‪10 min walk‬
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪72 min drive‬

Room options

View all photos for Superior Room

Superior Room

Superior Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

  • 30 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

Similar properties

Reception

VOE HOTEL

  • Parking included
  • Free WiFi
  • Business services
  • Laundry
4.6 out of 5, Wonderful, (24)
The price is €21
for 1 room
includes taxes & fees
19 May - 20 May
VOE HOTEL

About this property

Jardines de Luz

Colonial hotel in San Cristóbal de las Casas with a 24-hour front desk
Along with coffee/tea in a common area, this smoke-free hotel has a business center and a meeting room. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk, and an arcade/game room are onsite.
Jardines de Luz offers 25 accommodations with safes and complimentary bottled water. 40-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they enjoy the overall property condition at Jardines de Luz. During your stay, you're just a quick walk from Santo Domingo Handicraft Market. You'll find features like free WiFi in public areas, plus a business center and breakfast (surcharge).
  • Free WiFi
  • Full breakfast served daily for a fee
  • Services include tour or ticket assistance, a porter, and luggage storage
  • Just a 3-minute walk from Santo Domingo Handicraft Market and 5 minutes by foot from Arches of Carmen
WiFi is free in public spaces. Business amenities include a business center and a meeting room. A terrace, an arcade/game room, and tour/ticket assistance are also featured at Jardines de Luz.

This Colonial San Cristóbal de las Casas hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:30 AM to 12:30 PM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking (max 1 space per unit)

Food and drink

  • Daily full breakfast available 7:30 AM to 12:30 PM for a fee: MXN 75 per person
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Shopping centre

Family friendly

  • Arcade/game room
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Jardines de Luz

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 75 per person
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • There is limited hot water on site.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Jardines Luz
Hotel Jardines Luz San Cristobal de las Casas
Jarnes Luz Cristobal las Casa
Jardines Luz San Cristobal de las Casas
Jardines de Luz Hotel
Hotel Jardines de Luz
Capital O Jardines de Luz
Jardines de Luz San Cristóbal de las Casas
Jardines de Luz Hotel San Cristóbal de las Casas

Jardines de Luz Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 58 out of 178 reviews
Rating 8 - Good. 55 out of 178 reviews
Rating 6 - Okay. 37 out of 178 reviews
Rating 4 - Poor. 14 out of 178 reviews
Rating 2 - Terrible. 14 out of 178 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Llegué y no tenían la habitación reservada, me redirigeron a otro hotel espantoso, cómo disculpa me ofrecieron un desayuno gratis. Por la hora no tuve otra opción mas que quedarme en las condiciones que me ofrecieron
Stayed 1 night in Dec 2024

10/10 Excellent

damien

Stayed 1 night in Mar 2023

10/10 Excellent

Evangelina

Stayed 3 nights in Nov 2022

6/10 Okay

marc

Liked: Cleanliness, staff & service
It's good value for the money, with one problem. Most of the rooms are directly above the courtyard / restaurant which makes it quite noisy until 9pm or so. Very few of the rooms have windows, unlike the promotional photo (maybe they have changed it). For the rest, all good.
Stayed 1 night in Apr 2022

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well located., just steps from the OCC and all of the tourist areas. The property is clean and mostly well looked after. The breakfast is excelent. What I did nkt like was the choice of chair used i the rooms, the wooden one is not comfodtable, especially if you need tl work at the little table. The tub / shower in my room was a dangerous disaster. Impossible to shower without flooding the room. When you step out, an awkward stretch, you are faced with wet feet on very slippery tiles and no mat tl step onto. The shower was my biggest complaint. Otherwise, it was OK.
Stayed 3 nights in Feb 2022

4/10 Poor

SALOMON

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Careful with double charges

They charged my credit card twice and couldn't refund. That is not nice. I'll call hotels.com to see how they can help me
Stayed 1 night in Dec 2021

6/10 Okay

SALOMON

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

They charged me twice

Hotel charged me twice and were not able to refund my money. Now I have to call you (hotels.com) for help.
Stayed 2 nights in Dec 2021

8/10 Good

Jose Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is extraordinary, but be prepared for some noise coming off from the central patio and people trying to sell their goods and handcrafts while you're having breakfast...
Stayed 1 night in Dec 2021

10/10 Excellent

Gerardo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Courteous staff, clean facilitase and excellent room services.
Stayed 7 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

10/10 Excellent

Audrey, Florida

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. A short walk to all of the best of San Cristóbal.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jan 2020

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good..!!

Very nice...
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room and very good staff , don't like room has no heater it was cold.
Stayed 4 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Central but basic

Convenient location, pleasant staff. Rooms are dark as window open into inner, covered courtyard.
Stayed 7 nights in Mar 2018

8/10 Good

Martin, Novato, CA

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel in the center of San Christobal

Nice and clean hotel, spacey rooms, good breakfast, close to city center. Did have neither fridge, nor ice. Missing heater and A/C. In our case, it was quite cold in the room.
Stayed 1 night in Nov 2017

6/10 Okay

Jorge G. , Austin TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Minimalist hotel (dormitory type) central & clean!

All good services and friendly but breakfast needs a new cook!!

6/10 Okay

lina, orange county

Disliked: Property conditions & facilities, room comfort
Ok hotel for one night beds very uncomfortable, TV did not work able to hear everything thin walls breakfast was good,hotel needs to spend some money on new beds and sheets other than that close to downtown shopping 10 min

8/10 Good

Graeme, Puerto Vallatta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perdect. Close n safe.

Great place all good n happy staff. Fabulous city. The city square is the place. No coffee shops worth going near....trouble!!!

2/10 Terrible

Leslie, Brooklyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible and misrepresented

We went to the hotel. It was not like the pictures. It was dark and dirty and old...we didn't stay, went somewhere else, but they took our money!

6/10 Okay

Michel, Montreal, Canada

Disliked: Property conditions & facilities, room comfort

Hardly passing the ok bar.

The hot water worked very well. It is close to the centre. Staff was helpful. Room was really not good. It did not feel good being in that room.

10/10 Excellent

jesus, tuxpan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

awesome trip

It was amazing and super confortable, the location was perfect everything so close

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Service - Good Location

An excellent, traditional Mexican hotel. Rooms are sparsely furnished but clean and quiet. Excellent,polite service. Very convenient location. The breakfast package is highly recommended. I'll use this hotel on my next visit!

6/10 Okay

Obeth

Travelled with family
Liked: Staff & service
Die Dienstleistung war super, das Personal freundlich, nett und hilfsbereit. Sie haben mein Wunsch erfüllt mit dem ruhigen Zimmer, leider war die Sauberkeit nicht so ideal. Aber das Preis Leistungsverhältnis war in Ordnung
Stayed 1 night in Jan 2025