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Music City Hotel - The San Francisco Music Experience

1.5 star property

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Photo gallery for Music City Hotel - The San Francisco Music Experience

Interior entrance
View from property
Interior detail
Point of interest
Single Bed in Female 2 Bed Capsule Room

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Business services
  • Housekeeping

Explore the area

View in a map
1353 Bush Street, San Francisco, CA, 94109
  • Place, The Regency Ballroom
    ‪2 min walk‬
  • Place, Van Ness Avenue
    ‪2 min walk‬
  • Place, Great American Music Hall
    ‪6 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪26 min drive‬

Room options

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About this property

Music City Hotel - The San Francisco Music Experience

This smoke-free hotel features a microwave in a common area, a refrigerator in a common area, and a computer station. WiFi in public areas is free. Other amenities include express check-in, express check-out, and tour/ticket assistance. Change of towels is available on request.
Music City Hotel - The San Francisco Music Experience offers 36 accommodations with complimentary bottled water and complimentary toiletries. Each accommodation is individually furnished and decorated. This San Francisco hotel provides complimentary wireless Internet access.

Business-friendly amenities include desks and desk chairs. Additionally, rooms include portable fans and blackout drapes/curtains. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Music City Hotel - The San Francisco Music Experience. During your stay, you're just a quick walk from Van Ness Avenue. You'll find features like free WiFi in public areas and breakfast (surcharge).
  • Free WiFi
  • Breakfast served daily for a fee
  • Amenities include locker space, a computer, and a communal living room
  • Steps from The Regency Ballroom and 6 minutes by foot from Great American Music Hall
As a guest of Music City Hotel - The San Francisco Music Experience, you'll find tour/ticket assistance, express check-in, and express check-out. A computer station is on site and WiFi is free in public spaces. Music City Hotel - The San Francisco Music Experience also features a communal living room, a microwave in a common area, and a refrigerator in a common area.

This Art Deco San Francisco hotel is smoke free.

For a fee, guests can enjoy local cuisine breakfast daily from 7:00 AM to noon.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 8.50 per person

Family friendly

  • Mini-fridge

Conveniences

  • Lockers
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Built in 1907
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Free bottled water
  • Mini-fridge

More

  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open Wednesday - Monday (9:00 AM - 11:00 PM) and Tuesday - Tuesday (10:00 AM - 6:00 PM)
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.00 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 8.50 per person
  • Rollaway bed fee: USD 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property's front desk is open during the following times:
  • Wednesday - Monday: 9:00 AM - 11:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Music City Hotel San Francisco
Encore Express Hostel
Encore Express Hostel San Francisco
Encore Express San Francisco
Music City San Francisco
Music City Hotel
Music City Hotel Home of the San Francisco Music Hall of Fame

Music City Hotel - The San Francisco Music Experience Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 155 out of 490 reviews
Rating 8 - Good. 121 out of 490 reviews
Rating 6 - Okay. 114 out of 490 reviews
Rating 4 - Poor. 56 out of 490 reviews
Rating 2 - Terrible. 44 out of 490 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Alisha

Stayed 4 nights in Oct 2025

10/10 Excellent

Selena

Travelled with group
Liked: Property conditions & facilities
Clean room, cool atmosphere, and staff were very nice
Stayed 1 night in Oct 2025

10/10 Excellent

John

Stayed 3 nights in Oct 2025

4/10 Poor

Nur

Business traveller
Disliked: Amenities, property conditions & facilities
Staff is friendly and helpful. Not many redeeming qualities otherwise. You’re sharing a bathroom with the entire floor, not just your capsule. That was not clear from the descriptions. I was so surprised I went back to see my reservation to see if I had missed it. I thought I’d be sharing a bathroom with just my roommates and that we’d have the bathroom inside our room — that is not the case. Not sure when the carpet was last cleaned but the whole place smells and is incredibly grimy. The cleaning crew work really hard so the beds and bathrooms are clean around check-in time but there’s always a strong chemical cleaner smell on top of the carpet grime and marijuana. I think this is fine for people who are used to hostel stays and are interested into the indie music scene. I’m probably too old and used to my creature comforts to ever stay here again. Also note there’s no elevator and Polk street it not very luxury city center. You’re getting what you pay for = a clean bed to sleep in, access to a shower and bathroom, some storage. If you wanna use the in-room lockers, bring your own lock and key. They don’t give or rent them out. If you have more than one checked bag size luggage, this is probably not a good fit.
Stayed 4 nights in Oct 2025

10/10 Excellent

Hanlin

Liked: Cleanliness
good
Stayed 5 nights in Oct 2025

6/10 Okay

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The overall condition of the place is run down and dirty. My bedding was not in good shape: pilled and the duvet cover had a busted zipper. Holes in the curtains. Dingy smelling overall. Also, very loud until late- little insulation between the music rehearsal spaces and the bedrooms. Seems to be sparsely used as a hotel or hostel, however, as I was alone in my dorm room three or four nights.
Stayed 4 nights in Oct 2025

6/10 Okay

BLAKE

Travelled with family
Disliked: Amenities
WE HAD THE ROOM WITH A PRIVATE BATH. IT WAS VERY SMALL. NO WASH CLOTHES IN THE BATHROOM. CALLED THE NUMBER FOR HELP AND LEFT MESSAGE AND NO ONE EVER CALLED BACK. ALSO, THERE IS NO ELEVATOR, SO WE HAD TO HALL 2 BIG SUITCASES UP THE STAIRS
Stayed 1 night in Oct 2025

10/10 Excellent

Gracy

Stayed 2 nights in Oct 2025

10/10 Excellent

Gracy

Liked: Cleanliness, staff & service, property conditions & facilities
i absolutely loved staying here. it was my first time in san francisco as a young solo female traveller and this place was the best hostel i stayed in by far. the staff are amazing and super down to earth and helpful, the events hosted are super fun , there’s so many places to hangout around the hotel, and the area is beautiful
Stayed 4 nights in Oct 2025

8/10 Good

Gursher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and clean
Stayed 1 night in Oct 2025

6/10 Okay

Jill, New York

Liked: Cleanliness, staff & service, property conditions & facilities
The pod and room were fine, but this hostel is also a band rehearsal space so if you wanted to nap and relax before your redeye flight, you’re out of luck if a band is rehearsing on the floor beneath you.
Stayed 1 night in Oct 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well there wasn’t much of a view but I did enjoy my peace!!
Stayed 6 nights in Sep 2025

10/10 Excellent

Teddy

Liked: Cleanliness, property conditions & facilities
The shades on the beds.
Stayed 2 nights in Sep 2025

8/10 Good

Aliferia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in the capsule bed option and I'd do it again for the value! Was a little vary at first, but it's just other regular people trying to get by in a cheap way. Room was as expected for the price - can't knock it for giving me what I paid for! Note that all bathrooms are communal but they're all private and locked by deadbolt(/keycard for
Stayed 1 night in Sep 2025

6/10 Okay

Manuel

Stayed 2 nights in Sep 2025

8/10 Good

Willard Thomas

Travelled with partner
Liked: Cleanliness, staff & service
I was pleasantly surprised with the absolute incredible weekend my wife and I experienced. We saw many excellent performances including MC Hammer.
Stayed 3 nights in Sep 2025

6/10 Okay

yvonne, Long Beach

Liked: Staff & service
The hostel has long term people living there. My room mate had a lot of things that
Stayed 7 nights in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's probably one of my favorite hotels I've ever stayed at.. definitely in the top 3.
Stayed 3 nights in Sep 2025

6/10 Okay

Alexandra

Stayed 1 night in Aug 2025

2/10 Terrible

Annabel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm being harassed so badly I don't know what to do.
Stayed 2 nights in Aug 2025

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Gina

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

8/10 Good

Felicia

Liked: Cleanliness, staff & service
Stayed 14 nights in Jul 2025

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Daniel Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool place! Had a good experience here
Stayed 3 nights in Aug 2025