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Palace Hotel, a Luxury Collection Hotel, San Francisco

5.0 star property

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Experience the grandeur of our lobby, featuring ornate columns, arched windows, and plush seating areas.
Experience the grandeur of our lobby, featuring high ceilings, arched doorways, and elegant chandeliers.
Host formal events in this elegant space with a high arched ceiling, lush greenery, and a stage for speeches or performances.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Free WiFi

Explore the area

Map
2 New Montgomery St, San Francisco, CA, 94105
  • Union Square
    ‪5 min walk‬
  • Moscone Convention Center
    ‪8 min walk‬
  • Oracle Park
    ‪19 min walk‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪18 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Hearing Accessible)

Classic hotel room with a large bed, bedside table, and chair, offering a view of a nearby building.

Superior Room, 1 King Bed (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Classic hotel room with a large bed, bedside table, and chair, offering a view of a nearby building.

Superior Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (Hearing Accessible)

Relax in this stylish room with two single beds, a large flat-screen TV, and a cozy seating area.

Superior Room, 2 Double Beds (Hearing Accessible)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Classic hotel room with a large bed, bedside table, and chair, offering a view of a nearby building.

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

Classic design meets comfort in this stylish room, featuring a large bed, bedside tables, and a bench.

Deluxe Suite, 1 Bedroom, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • 59 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Studio Suite, 1 Bedroom, Non Smoking

Relax in comfort with a large bed, sofa, and armchairs, perfect for unwinding.

Junior Studio Suite, 1 Bedroom, Non Smoking

9.2 out of 10
Wonderful
(10 reviews)
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Non Smoking

Relax in comfort with a large bed, tufted headboard, and matching bench.

Grand Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Classic hotel room with two single beds, a wooden desk, and a large window offering a city view.

Deluxe Room, 2 Double Beds, Non Smoking

9.6 out of 10
Exceptional
(17 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 Bedroom, Non Smoking

Relax in comfort with a large tufted headboard bed, flat-screen TV, and cozy reading chair.

Superior Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Double Beds, Non Smoking

Relax in this stylish room with two single beds, a large flat-screen TV, and a cozy seating area.

Superior Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(61 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Classic hotel room with a large bed, bedside table, and chair, offering a view of a nearby building.

Deluxe Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(20 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Relax in comfort with a large bed, bedside table, and comfortable seating area.

Superior Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(77 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

Relax in this elegantly furnished living room with a grand piano, plush sofa, and ornate moldings.

Presidential Suite, 1 Bedroom, Non Smoking

  • 186 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Relax in style with a comfortable sofa, coffee table, and chess table, plus a fireplace and city view.

Suite, 1 Bedroom, Non Smoking

  • 84 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Classic hotel room with two single beds, a wooden desk, and a large window offering a city view.

Superior Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Relax in comfort with a large bed, bedside table, and comfortable seating area.

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Classic hotel room with two single beds, a wooden desk, and a large window offering a city view.

Superior Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Classic hotel room with a large bed, bedside table, and chair, offering a view of a nearby building.

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

Classic hotel room with a large bed, bedside table, and chair, offering a view of a nearby building.

Deluxe Room, 1 King Bed (Hearing Accessible)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

Relax in comfort with a large bed, sofa, and armchairs, perfect for unwinding.

Junior Studio Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Palace Hotel, a Luxury Collection Hotel, San Francisco

Historic hotel with 2 restaurants and bars
This smoke-free hotel features 2 restaurants, an indoor pool, and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness center, a snack bar/deli, and a conference center are onsite. Housekeeping is available on request.
Palace Hotel, a Luxury Collection Hotel, San Francisco offers 556 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Beds feature Frette Italian sheets and premium bedding. 48-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This San Francisco hotel provides wired and wireless Internet access (WiFi speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Palace Hotel, a Luxury Collection Hotel, San Francisco. During your stay, you're just a quick walk from San Francisco Museum of Modern Art. Free WiFi in public areas, 2 restaurants, and 2 bars are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 25+ Mbps) and wired Internet in some public areas
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop, and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a gym
  • Guests have great things to say about the comfortable accommodations and the helpful staff
  • Just a 4-minute walk from San Francisco Museum of Modern Art and 8 minutes by foot from Moscone Convention Center
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Palace Hotel, a Luxury Collection Hotel, San Francisco offers its guests an indoor pool and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this hotel measures 53000 square feet (4924 square meters) and includes a conference center. The business-friendly Palace Hotel, a Luxury Collection Hotel, San Francisco also features multilingual staff, coffee/tea in a common area, and concierge services. Parking is available for a fee.

This San Francisco hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 10:30 AM.
Garden Court - This restaurant serves breakfast and lunch.
Pied Piper - This cocktail bar specializes in Californian cuisine and serves dinner and light fare. Open daily.
GC2GO - This coffee shop serves breakfast and light fare. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Valet parking on site (USD 72 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; USD 49 for adults and USD 25 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Garden Court
  • GC2GO
  • Pied Piper

Things to do

  • Gym
  • Indoor pool
  • Shopping

Family friendly

  • Free cot
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference centre (53,000 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar near toilet (91 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Lift (91 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1875
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Frette Italian sheets
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 49 for adults and USD 25 for children
  • Fee for in-room wireless internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 72 per day (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking. For any questions, please contact the property using the information on the booking confirmation.
This property prohibits parties, group celebrations or gatherings in guestrooms and suites. Guests may host parties in a private function room or restaurant.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palace Hotel Luxury Collection
Palace Hotel Luxury Collection San Francisco
Palace Luxury Collection
Palace Luxury Collection San Francisco
Palace Hotel Luxury Collection Hotel San Francisco
Palace Hotel Luxury Collection Hotel
Palace Hotel, a Luxury Collection Hotel, San Francisco Hotel

Palace Hotel, a Luxury Collection Hotel, San Francisco Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 734 out of 1003 reviews
Rating 8 - Good. 147 out of 1003 reviews
Rating 6 - Okay. 61 out of 1003 reviews
Rating 4 - Poor. 30 out of 1003 reviews
Rating 2 - Terrible. 31 out of 1003 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Yer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Pretty place and friendly staff. Rooms older, dark, shower was super loud and shaky, elevators were limited and too many people it takes way too long to operate. No ice machine on every floor like other hotels.
Stayed 1 night in May 2025

10/10 Excellent

Sun

Stayed 3 nights in Apr 2025

10/10 Excellent

Jerico

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Valet parking made us miss our flight. Otherwise its a nice property, front desk was courteous and attentive to our needs.
Stayed 2 nights in Apr 2025

8/10 Good

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was good. Speaking about the staff - it depends who you meet. We‘ve met the most lovely people there and some where we had the feeling that we‘re disturbing. That‘s what gives you a negative feeling. Other than that - all good.
Stayed 7 nights in Apr 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Amenities
Liked the lap pool.
Stayed 2 nights in Apr 2025

10/10 Excellent

Earl Jan

Stayed 2 nights in Apr 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Chad

Stayed 3 nights in Apr 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel but showing a bit of wear. Very helpful and friendly staff. Enjoyed the high tea I. The stunning garden court Rooms are small but comfortable
Stayed 3 nights in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Always a wonderful stay
Stayed 7 nights in Apr 2025

10/10 Excellent

Jessie-Triet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
San Francisco is my home. I come back 2 times a year to visit my family. This was my 6th stay at the hotel. I just realized I forgot to thank Janet, my check in concierge! Janet has made me feel so welcome with our first interaction. She has always made sure every single visit met with my need! ( the kettle for hot water for my tea). She also gives me chocolate treats with I shared with my family later when I see them for dinner. I’m looking forward to my next visit! And hope I will get to see Janet when I shall check in. I thank you for your service! I’m one happy client.
Stayed 1 night in Apr 2025

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Apr 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing facility
Stayed 4 nights in Apr 2025

8/10 Good

Nasutsa

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a wonderful time at the Palace Hotel for our spring break trip. I went for 4 nights with my tween daughter. The hotel is beautiful with a gorgeous atrium ceiling in the main dining area which is great for the buffet breakfast. There is a very nice restaurant/bar on site as well. The only issues we had during our stay was getting & keepning a tea pot to boil water for tea in our room and the jacuzzi was not properly cleaned, very foamy, and we got itchy after using. The front desk said she didn't know the cleaning schedule. In any case, the hotel is in a great location, walkable, the beds are comfy as well as the pillows, and the bathroom is nice and has modern toto cleaning toilets. I would recommend staying here!
Stayed 4 nights in Mar 2025

10/10 Excellent

Shannon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Kateryna

Liked: Staff & service, property conditions & facilities
Like
Stayed 2 nights in Apr 2025

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Simon

Stayed 5 nights in Mar 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stayed
Stayed 2 nights in Apr 2025

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Emanuel

Disliked: Property conditions & facilities
Very old and depressing
Stayed 1 night in Mar 2025

8/10 Good

W

Stayed 2 nights in Mar 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025