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Palace Hotel, a Luxury Collection Hotel, San Francisco

5.0 star property

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Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
2 New Montgomery St, San Francisco, CA, 94105
  • Place, Palace Hotel
    ‪1 min walk‬
  • Place, San Francisco Museum of Modern Art
    ‪3 min walk‬
  • Place, Moscone Convention Center
    ‪5 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪24 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(80 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Frette Italian sheets, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(21 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

8.8 out of 10
Excellent
(63 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds

Frette Italian sheets, premium bedding, in-room safe, desk

Deluxe Room, 2 Double Beds

9.2 out of 10
Wonderful
(20 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed

Grand Room, 1 King Bed

Grand Room, 1 King Bed

8.0 out of 10
Very good
(7 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, 1 Bedroom

Frette Italian sheets, premium bedding, in-room safe, desk

Junior Studio Suite, 1 Bedroom

9.2 out of 10
Wonderful
(12 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

8.0 out of 10
Very good
(6 reviews)
  • City view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • City view
  • 84 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Living room

Presidential Suite, 1 Bedroom

  • City view
  • 186 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

Frette Italian sheets, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed (Hearing Accessible)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Frette Italian sheets, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

Frette Italian sheets, premium bedding, in-room safe, desk

Junior Studio Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Frette Italian sheets, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Hearing Accessible)

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (Hearing Accessible)

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds (Hearing Accessible)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

Palace Hotel, a Luxury Collection Hotel, San Francisco

This smoke-free hotel features 2 restaurants, an indoor pool, and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness center, a snack bar/deli, and a conference center are onsite. Housekeeping is available on request.
Palace Hotel, a Luxury Collection Hotel, San Francisco offers 556 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Beds feature Frette Italian sheets and premium bedding. 48-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This San Francisco hotel provides wired and wireless Internet access (WiFi speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Palace Hotel, a Luxury Collection Hotel, San Francisco. During your stay, you're just a quick walk from Palace Hotel. Free WiFi in public areas, 2 restaurants, and 2 bars are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 25+ Mbps) and wired Internet in some public areas
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop, and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the comfortable accommodations
  • Steps from Palace Hotel and 6 minutes by foot from Moscone Convention Center
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Palace Hotel, a Luxury Collection Hotel, San Francisco offers its guests an indoor pool and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this hotel measures 53000 square feet (4924 square meters) and includes a conference center. The luxury Palace Hotel, a Luxury Collection Hotel, San Francisco also features multilingual staff, coffee/tea in a common area, and concierge services. Parking is available for a fee.

This 5-star San Francisco hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 10:30 AM.
Garden Court - This restaurant serves breakfast and lunch.
Pied Piper - This cocktail bar specializes in Californian cuisine and serves dinner and light fare. Open daily.
GC2GO - This coffee shop serves breakfast and light fare. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Historic Hotels of America.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Valet parking on site (USD 72 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; USD 49 for adults and USD 25 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Garden Court
  • GC2GO
  • Pied Piper

Things to do

  • Gym
  • Indoor pool
  • Shopping

Family friendly

  • In-room cot
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference centre (53,000 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar near toilet (91 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Lift (91 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1875
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Frette Italian sheets
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 49 for adults and USD 25 for children
  • Fee for in-room wireless internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 72 per day (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking. For any questions, please contact the property using the information on the booking confirmation.
This property prohibits parties, group celebrations or gatherings in guestrooms and suites. Guests may host parties in a private function room or restaurant.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palace Hotel Luxury Collection
Palace Hotel Luxury Collection San Francisco
Palace Luxury Collection
Palace Luxury Collection San Francisco
Palace Hotel Luxury Collection Hotel San Francisco
Palace Hotel Luxury Collection Hotel
Palace Hotel, a Luxury Collection Hotel, San Francisco Hotel

Palace Hotel, a Luxury Collection Hotel, San Francisco Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 744 out of 1000 reviews
Rating 8 - Good. 133 out of 1000 reviews
Rating 6 - Okay. 62 out of 1000 reviews
Rating 4 - Poor. 25 out of 1000 reviews
Rating 2 - Terrible. 36 out of 1000 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in an old school way. Was there over Christmas and they went all out to make it festive. Only hiccup was it was very noisy the first night with a huge local group staying. Had to move rooms 3 times. The front desk was apologetic and gave us a $50 credit and I appreciated that gesture. I wouldn't hesitate to stay again.
Stayed 3 nights in Dec 2025

8/10 Good

William

Liked: Cleanliness, staff & service
Wild weekend at the Palace…even the 4th floor
Stayed 1 night in Dec 2025

2/10 Terrible

Hector

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We had to leave our late breakfast due to an active shooter hostage situation in our hotel that was not resolved until 10 hours later. They would not compensate us for the breakfast.
Stayed 2 nights in Dec 2025

6/10 Okay

Blake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ham & Cheese Croissant -good! Checkin- big wait 1person at 4pm check in - 1 Elevator working out of 3
Stayed 1 night in Dec 2025

10/10 Excellent

Mandana

Liked: Cleanliness, amenities, property conditions & facilities
Just a spectacular place to stay! Beautifully appointed. All staff were very friendly and accommodating We will definitely be back!
Stayed 1 night in Dec 2025

6/10 Okay

sara

Liked: Cleanliness, property conditions & facilities
Coffee was not adequately provided. No coffee in the lobby and coffee bar not stocked in room
Stayed 2 nights in Dec 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Katharine

Stayed 1 night in Dec 2025

10/10 Excellent

Czarina

Stayed 1 night in Dec 2025

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities
Room was excellent and spotless, desk staff was courteous and very pleasant. Check-in was fast and we recived a call when our suite was ready
Stayed 2 nights in Dec 2025

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such kind staff, Bill the bell hop called our boy by name and was so engaged
Stayed 1 night in Dec 2025

8/10 Good

Sylvere

Travelled with family
Liked: Cleanliness, staff & service, amenities
After Thanksgiving the Christmas tree was set up in the main hall. Gorgeous Christmas tree!
Stayed 5 nights in Nov 2025

8/10 Good

Mirali

Travelled with family
Liked: Cleanliness, property conditions & facilities
Pool was supposed to be have hot water or at least warm water. It was cold. Not only the water was cold the area was cold too.
Stayed 1 night in Nov 2025

10/10 Excellent

FARAZ

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2025

6/10 Okay

Catherine

Stayed 3 nights in Nov 2025

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful and rooms were very clean and with a great view.
Stayed 1 night in Nov 2025

10/10 Excellent

Cheng

Stayed 5 nights in Nov 2025

6/10 Okay

Ryan

Liked: Cleanliness
The hotel was hosting a convention that weekend. They appeared understaffed and the otherwise exceptional hospitality I know the hotel for was sorely missed. Won’t be booking with them again under such circumstances if it can be helped.
Stayed 2 nights in Nov 2025

10/10 Excellent

Simren

Stayed 2 nights in Nov 2025

2/10 Terrible

Todd

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was professional. The elevators don’t work and the rooms are old and don’t feel clean.
Stayed 2 nights in Nov 2025

10/10 Excellent

christina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and comfortable bedding.
Stayed 1 night in Nov 2025

10/10 Excellent

Daniel

Stayed 2 nights in Aug 2025

6/10 Okay

Matthew

Disliked: Staff & service, property conditions & facilities
Dated facility. Elevators not working due to renovations w no warning from property when I booked. Front desk not very nice.
Stayed 3 nights in Nov 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
Everything was fantastic including the breakfast!
Stayed 3 nights in Oct 2025

10/10 Excellent

sahar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful thank you
Stayed 2 nights in Oct 2025