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InterContinental Costa Rica at Multiplaza Mall by IHG

5.0 star property

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1 bedroom, Egyptian cotton sheets, premium bedding, down duvets
Couples treatment room(s), sauna, steam room, Turkish bath/hammam
4 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Parking available
  • Breakfast available
  • 24/7 front desk

Explore the area

View in a map
In Front Of Multiplaza Shopping Center, Escazu San Jose 11856-1000, San Rafael, 1000
  • Place, Multiplaza Mall Escazu
    ‪2 min walk‬
  • Place, Hospital Cima San José
    ‪17 min walk‬
  • Place, Avenida Escazú Shopping Center
    ‪1 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪16 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Club lounge access

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room, 1 King Bed, Club lounge access

  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room

  • 39 sq m
  • Mountain view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room

Room amenity

Classic Room

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, Pool View

Room amenity

Classic Room, 1 King Bed, Pool View

9.0 out of 10
Wonderful
(6 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Room amenity

Classic Room, 1 King Bed

8.0 out of 10
Very good
(9 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds

Room amenity

Classic Room, 2 Double Beds

7.2 out of 10
Good
(7 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 2 Double Beds, Pool View

Room amenity

Classic Room, 2 Double Beds, Pool View

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Club lounge access

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room, 1 King Bed, Club lounge access

9.0 out of 10
Wonderful
(4 reviews)
  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club lounge access (Top Floor)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room, 1 King Bed, Club lounge access (Top Floor)

8.0 out of 10
Very good
(1 review)
  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony (Club Lounge Access)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room, 1 King Bed, Balcony (Club Lounge Access)

  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club lounge access (Pool View)

Room amenity

Premium Room, 1 King Bed, Club lounge access (Pool View)

  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Club lounge access (Top Floor)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Bedroom, Club lounge access (Top Floor)

  • 78 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Club lounge access (Pool View)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Bedroom, Club lounge access (Pool View)

  • 78 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Club Room, 2 Double Beds, Accessible, Club lounge access

Room amenity

Club Room, 2 Double Beds, Accessible, Club lounge access

  • 39 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Club lounge access

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Bedroom, Club lounge access

  • 78 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

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About this property

InterContinental Costa Rica at Multiplaza Mall by IHG

Luxury San Rafael hotel connected to a shopping center, a quick walk to Multiplaza Mall Escazu
Along with 4 restaurants, this smoke-free hotel has 3 outdoor pools and a full-service spa. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
InterContinental Costa Rica at Multiplaza Mall by IHG offers 372 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 49-inch LED televisions come with premium cable channels. Guests can make use of the in-room espresso makers and minibars. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This San Rafael hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a hot tub, and a sauna.

Guests under 18 years old are not allowed in the health club or fitness facility.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at InterContinental Costa Rica at Multiplaza Mall by IHG. During your stay, you'll be connected to a shopping center, and just a quick walk from Multiplaza Mall Escazu. You'll find features like free WiFi in public areas, plus 3 outdoor pools and 4 restaurants.
  • Free WiFi
  • Enjoy Italian cuisine with garden views at Pimento, one of the property's 4 restaurants
  • Buffet breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Treat yourself to manicures and pedicures, deep-tissue massages, or aromatherapy at the spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 5-minute walk from Multiplaza Mall Escazu and a 2-minute drive from Hospital Cima San José
InterContinental Costa Rica at Multiplaza Mall by IHG offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a hot tub. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 21 meeting rooms. Event space at this hotel measures 31215 square feet (2900 square meters) and includes a conference center. A children's pool, a sauna, and a terrace are also featured at the luxury InterContinental Costa Rica at Multiplaza Mall by IHG. For a fee, parking is available. A complete renovation of InterContinental Costa Rica at Multiplaza Mall by IHG was completed in March 2020.

This 5-star San Rafael hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.
Pimento - Overlooking the pool and garden, this theme restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Factory - Overlooking the pool and garden, this steakhouse serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Nau Sushi Lounge - This restaurant specializes in sushi and serves lunch and dinner. Open daily.
The Market - Overlooking the pool and garden, this bistro specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Zambra - Onsite lobby lounge. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (CRC 8,630 per day)
  • Secured, uncovered valet parking on site (CRC 7,800 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CRC 16,500 for adults and CRC 8,250 for children
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Factory
  • Nau Sushi Lounge
  • Pimento
  • The Market
  • Zambra

Things to do

  • 3 outdoor pools
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Shopping centre
  • Steam room
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (31,215 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 buildings
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1994
  • Reception hall
  • Renovated entire property - March 2020
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CRC 16500 for adults and CRC 8250 for children
  • Covered self parking fee: CRC 8630.00 per day
  • Uncovered valet parking fee: CRC 7800 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Intercontinental Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel
Real InterContinental Costa Rica Multiplaza Mall Escazu
Real InterContinental Costa Rica Multiplaza Mall
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu

InterContinental Costa Rica at Multiplaza Mall by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 414 out of 709 reviews
Rating 8 - Good. 159 out of 709 reviews
Rating 6 - Okay. 65 out of 709 reviews
Rating 4 - Poor. 28 out of 709 reviews
Rating 2 - Terrible. 43 out of 709 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good , the staff was very nice the hotel can use a bit of upgrade, definitely would stay there again
Stayed 4 nights in May 2025

8/10 Good

Amaury

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I rent a pool view room with the window so dirty I coudnt see the pool, also the lockbox wasnt working and the coffee mashine was leaking, we inform the staff about it but they didnt do anything about it. Other than that everything was perfect
Stayed 3 nights in Jun 2025

10/10 Excellent

Carmen M.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place and good services
Stayed 5 nights in May 2025

10/10 Excellent

Tanya

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing. I was celebrating my birthday and they added some special touches that made my trip even more enjoyable. The property is beautiful and in a great location.
Stayed 4 nights in Jul 2025

6/10 Okay

Chalantay

Too concerned with trying to sale room upgrades than satisfying the customer.
Stayed 3 nights in Jun 2025

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Rude and horrible check in.

Horrible check in. I came in prepaid and was the first in line and it took 25 minutes. Also, had to stand in line to get parking validated to leave. Frustrating experience. Do NOT book this hotel through this website. They won’t even discuss anything with. Rude!
Stayed 1 night in Jun 2025

6/10 Okay

Jorge, Villa Crespo

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Staff is not welcoming, kind of feels like they are doing you a favor and you're inconveniencing them. Restaurant food takes forever, good though, but be prepare to wait close to an hour. Chair had suspicious stains.
Stayed 1 night in May 2025

8/10 Good

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed facilities but was not pleased by spa (co-located) not honoring the hotel guests discount rate, offered to me at the front desk. Reason given because the spa appointment was booked online.
Stayed 3 nights in May 2025

4/10 Poor

Guido

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

2/10 Terrible

Lindsay

Travelled with family and small children
Disliked: Amenities
Terrible customer service
Stayed 1 night in May 2025

2/10 Terrible

Lindsay

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
I strongly recommend that people stay at another property. The property was under construction and the rooms definitely needed some repairs. We booked a double bed room for us and our 2 children and were put in a king room. My husband had to sleep on the floor. Additionally, my credit card was charged multiple times with unapproved charges and now I am having to work with my bank to get a refund. Save yourself the trouble and stay at the Marriott Belen. It’s a nicer property for the same rate with much better customer service.
Stayed 1 night in May 2025

10/10 Excellent

Patricio, San José del Cabo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option with a mall feet away
Stayed 1 night in May 2025

10/10 Excellent

Patricio, San José del Cabo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, beautiful outdoor pool and very close to a mall
Stayed 1 night in May 2025

8/10 Good

Mike Van Der, Noord

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, close to shopping mall. Lots of restaurants and very friendly staff
Stayed 1 night in May 2025

10/10 Excellent

Alexander

Stayed 1 night in Apr 2025

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the InterContinental Hotel Multiplaza was a perfect finale to our Costa Rican adventure. From the moment we arrived, parking was a breeze, and dropping off our AVIS rental car couldn’t have been more convenient—ideal for travelers trying to make the most of their final hours. The hotel’s location is spot-on, directly across from the Multiplaza mall, which was a lifesaver for picking up last-minute gifts and essentials for my daughter. The mall offered a great variety of nice shops, all within easy walking distance. Our room was spotless and well-equipped with everything we needed. The only hiccup was the shower handle, which kept falling off during use—something that could use a quick fix. Other than that, the space felt modern, comfortable, and truly upscale. A real highlight was the breakfast buffet—plentiful, delicious, and diverse. We especially appreciated the thoughtful takeaway breakfast spread arranged for our early morning airport departure. It’s little touches like this that set a hotel apart. With 24-hour services, friendly and attentive staff, and a secure, well-kept environment, we always felt both welcome and safe. The on-site shop even had some lovely souvenirs, perfect for those last-minute memory-makers. Overall, the InterContinental provided a smooth, classy, and convenient stay. We’d absolutely recommend it—and we’d happily return.
Stayed 2 nights in Apr 2025

2/10 Terrible

steven

Disliked: Cleanliness
Stayed 1 night in Apr 2025

2/10 Terrible

Jose

Stayed 1 night in Mar 2025

10/10 Excellent

Georgia Clare

Stayed 2 nights in Apr 2025

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Jose Miguel, Tegucigalpa

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great experience. Highly recommend
Stayed 3 nights in Apr 2025

10/10 Excellent

Carlos

Stayed 1 night in Apr 2025

10/10 Excellent

Gregg

Liked: Amenities, property conditions & facilities
Cool
Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service

Not worth the $500

Arrived at 11, they said that room wasn't ready but would be and they would priority the cleaning. We came back at 1, room was still not ready but check-in wasn't until 3 so we were okay, we arrived again at 3 and room was still not ready. We left and came back at 5:30 and room was still not ready. We didn't get into the room until after 6pm. Room was not as advertised. No sitting area, not on top floor. Not sound proof. There was a wedding and the music was blasting until 2am. Very very disappointing. Also, lobby smelled like paint thinner. We asked to talk to a manager and they said manager was too busy to talk to us.
Stayed 1 night in Mar 2025

2/10 Terrible

Nicole

Travelled with partner
Disliked: Staff & service, amenities
I was asked if i wanted the breakfast and happy hour. I was told it was $60 a day. After I realized i did not need it the last day due to checking out at 4am. I tried to get a refund for the last day. Then was told since i agreed to the breakfast and happy hour that was for the upgraded room. That was NEVER communicated to me. To make matters worse, this so called upgrade room had roaches in it. After i complained i got moved to a suit.
Stayed 4 nights in Mar 2025