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Pestana Quinta do Arco Nature & Rose Garden Hotel

4.0 star property

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Photo gallery for Pestana Quinta do Arco Nature & Rose Garden Hotel

Lobby
Aerial view
Garden
Aerial view
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Sítio da Lagoa, Arco de S. Jorge, Santana, 9230-018
  • Place, Laurisilva of Madeira
    ‪4 min drive‬
  • Place, Porto Moniz Natural Pools
    ‪53 min drive‬
  • Place, Funchal Marina
    ‪60 min drive‬
  • Airport, Funchal (FNC-Cristiano Ronaldo)
    ‪42 min drive‬

Room options

View all photos for Villa, 1 Bedroom

Villa, 1 Bedroom

Villa, 1 Bedroom

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Villa, 1 Bedroom (Duplex)

Terrace/patio

Villa, 1 Bedroom (Duplex)

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio, Garden View

Studio, Garden View

Studio, Garden View

8.8 out of 10
Excellent
(6 reviews)
  • Garden view
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio (Side Sea View)

Studio (Side Sea View) | Balcony view

Studio (Side Sea View)

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Pestana Quinta do Arco Nature & Rose Garden Hotel

Along with an outdoor pool, this hotel has a rooftop terrace and conference space. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, an arcade/game room, and a library are onsite.
Pestana Quinta do Arco Nature & Rose Garden Hotel offers 19 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and minibars. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate dining areas and include day beds. Memory foam beds feature Egyptian cotton sheets. Cable television is provided. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

This Santana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Pestana Quinta do Arco Nature & Rose Garden Hotel, you'll be within walking distance of Laurisilva of Madeira. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance, luggage storage, and wedding services
  • Just a 2-minute drive from Laurisilva of Madeira and 10 minutes from Eglise de Jesus-Bom Senhor
  • Cats and dogs welcome for a fee (restrictions apply)
Free breakfast is available daily. WiFi is free in public spaces. Event space at this hotel measures 431 square feet (40 square meters) and includes conference space. An outdoor pool, a rooftop terrace, and a library are also featured at the business-friendly Pestana Quinta do Arco Nature & Rose Garden Hotel. The hotel can provide wedding services and tour/ticket assistance. Self parking is free.

Smoking is allowed in designated areas at this 4-star Santana hotel.

Guests are served free continental breakfast daily from 8:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 431 square feet of conference space

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 2003
  • Designated smoking areas
  • Fireplace in lobby
  • Mediterranean architecture

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Egyptian cotton sheets
  • Free cot
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-cm TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Minibar
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Fireplace
  • Individual decor
  • Individual furnishings
  • Living room
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
The front desk at this property is open daily from 9:00 AM - 6:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Quinta Arco Nature Rose Garden Resort Pestana Santana
Quinta do Arco House Santana
Quinta do Arco Santana
Quinta Arco Nature Rose Garden Resort Pestana
Quinta Arco Nature Rose Garden Pestana Santana
Quinta Arco Nature Rose Garden Pestana
Quinta do Arco by Pestana
Quinta do Arco Nature Rose Garden Resort by Pestana
Pestana Quinta Arco Nature Rose Garden Resort Santana
Pestana Quinta Arco Nature Rose Garden Resort
Pestana Quinta Arco Nature Rose Garden Santana
Pestana Quinta Arco Nature Rose Garden
Pestana Quinta do Arco Nature & Rose Garden Hotel Santana
Pestana Quinta do Arco Nature & Rose Garden Hotel Guesthouse
Guesthouse Pestana Quinta do Arco Nature & Rose Garden Resort
Pestana Quinta do Arco Nature & Rose Garden Resort Santana
Quinta do Arco by Pestana
Quinta do Arco Nature Rose Garden Resort by Pestana
Quinta do Arco

Pestana Quinta do Arco Nature & Rose Garden Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 49 out of 112 reviews
Rating 8 - Good. 40 out of 112 reviews
Rating 6 - Okay. 13 out of 112 reviews
Rating 4 - Poor. 3 out of 112 reviews
Rating 2 - Terrible. 7 out of 112 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, amenities
Stayed in a nice cottage set in lush gardens.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice and happy stay

A very nice stay with full of beautiful flower smells.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
It was great would come again
Stayed 8 nights in Aug 2024
Verified

8/10 Good

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice and we were well received
Stayed 1 night in May 2024
Verified

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings
Stayed 1 night in Mar 2024
Verified

8/10 Good

Nic

Liked: Cleanliness, amenities
Loved the atmosphere - breakfast could be more diverse
Stayed 9 nights in Feb 2024
Verified

10/10 Excellent

Olaf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradise Place
Stayed 28 nights in Nov 2024
Verified

6/10 Okay

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities
Beautiful location, but hotel overall feels quite dated. Our room smelled very musty and we had difficulty airing it out. The pool area was nice.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Krisztina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with a nice rose garden and amazing nature.
Stayed 3 nights in Nov 2022
Verified

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
We travelled in the off season (early March) and really enjoyed our stay. Our room had a garden view and it was perfect. We strolled through every pathway in the property and for a flower/garden/rose lover it would be absolutely amazing in the summer when everything is in bloom. Our check-in greeting and encounters with staff were always polite and cheerful and breakfast was perfect every morning. We would happily stay here again.
Stayed 8 nights in Feb 2025
Verified

6/10 Okay

Caitlin

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
After reading previous reviews, I made sure to book a newly renovated room in hopes of having a more comfortable bed than previous guests described. Unfortunately, our bed was very hard and did not allow for a restful night of sleep. The gardens are beautiful, staff was kind, and the room was tastefully decorated.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk was welcoming upon our arrival, suggesting tours, activities and Madeira wine tasting. The lodge is below a tall mountain ridge and receives sun in late day. The breakfast is a 100m walk from our room. House keeping left the sliding glass door to our room open and some ants joined us; prompt service from the front desk resolved the issue. The room furniture was basic but largely comfortable. The room was relatively large. Check out was easy and efficient.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, location! Nice pools, garden and views. Only bathroom could have an upgrade. All the rest was perfect.
Stayed 4 nights in Apr 2023
Verified

10/10 Excellent

Charly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort en pracht

Absolutely a beautiful accommodation. The houses are surrounded by a green paradise. They have all the luxury you need. It’s quiet, peaceful and beautiful ! Oh and “Bowtie cat” in the restaurant is so cute..
Stayed 7 nights in Nov 2023
Verified

10/10 Excellent

William Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hammock on our porch! The rose garden was beautiful. Our porch had a view of the sea and the mountains. It was nice to have a separate sitting area and the weather was beautiful to enjoy sitting out on the porch.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with plants everywhere. A place to relax and chill amongst butterflies and plants! Staff and kind and attentive. Management respond to any issues (our frying pan needed replacing and they did after I fed it back. Breakfast has a good variety. The restaurant is nothing massively remarkable but a great thing to have close by as there are not many other places to eat in the area within walking distance.
Stayed 7 nights in Sep 2025
Verified

6/10 Okay

DAVID

Liked: Cleanliness

Like staying at your aunts house

Lovely gardens sine of the rooms seemed like they might be from the 1970s which is quaint staff was friendly and minimal our cottage room had no fan and minimal lights it was a interesting experience felt very much like living here 40/50 years ago. The ground are extensive lovely gardens the restaurant food was really good just prepare to wait as three staff are serving but again super friendly and food was great ! Just add fans to the old cottages and maybe upgrade the electrical a bit and it’s a nice stopover … the sound of the birds alone is a reason to stay magical but not luxury
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Chao Yin Hannah

Liked: Cleanliness, staff & service
The beautiful flowers and plants in the facility were wonderful! Going for a swim in the pool near the reception was amazing, especially against the mountainous backdrop. The rotation is also gorgeous and worth checking out! Starting here was like staying at a beautiful nature museum. The two reception staff who served us were extremely helpful and friendly. They allowed us to check out one hour later than usual and invited us to continue using their facilities and amenities after checkout!
Stayed 1 night in Oct 2024
Verified

8/10 Good

Mercedes

Liked: Cleanliness, staff & service, amenities
The location of the hotel is absolutely beautiful. The views of the surronding mountains and gardens all over the property really make you feel part of nature. The lobby, outdoor pools, and walkways are well kept and clean. The parking lot is direcrly across the road and private which is great. Westward up the main road is a great resturant for dinner. Only concern is that the smaller 1 room villas are in much older condition compared to some of the other stay options on the property. They have everything you need, but there is lots of evidence of wear. The larger multiroom villas on the north west side of the property seem much newer.
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Ziad

Liked: Cleanliness, staff & service
Beautiful gardens and surroundings, but very cold inside the villa. The kitchen was well-equipped with dishes and cutlery, but no salt, coffee, tea, etc. Not at all what I was expecting from a 4-star hotel. Overall, it was not good value for money.
Stayed 1 night in Jan 2025
Verified

6/10 Okay

christine

Liked: Staff & service, amenities
The villas have horrible beds I had 3 night stay in villa 1 and by second night my back was so sore I was dreading to sleep on that bed … I called front desk and was told I could move to studio for 3rd night … studio was much nicer and bed excellent .. the studio was cheaper and they said could not refund my money so they gave voucher for dinner at next door restaurant .. the grounds are amazing staff very good … avoid villas dirty old and beds horrible!!
Stayed 3 nights in Jun 2024
Verified

8/10 Good

Rene

Liked: Cleanliness, staff & service, amenities
Chambre impeccable mais attention car selon l'emplacement il y a beaucoup d'escalier et accessibilité difficile pour personnes non mobiles aisément
Stayed 1 night in Feb 2026
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities

Usine à touristes - besoin d'une grande rénovation

Grande déception sur cet établissement... On dirait plutôt un camping muni de bungalows, qui brasse les touristes à tour de bras, malgré des hébergements vétustes, pas très propres et moyennement confortables. Le petit-déjeuner fut le pire que nous ayons consommé durant notre voyage à Madère. Nous avons un avis mitigé sur le service car ça dépendait de la personne... Les points positifs sont la végétation avec des passages bien fleuris et plutôt bien entretenus, la Roseraie qui est jolie, les piscines bien entretenues, et le village dans lequel est situé l'hôtel qui est très sympathique à visiter. C'est vraiment dommage, le lieu à du potentiel. Le groupe Pestana devrait considérer la rénovation des hébergements au lieu de nous faire du green washing sur les économies d'eau, avec des petites pancartes dans chaque pièce pour nous rappeler de bien faire attention à nos consommations. Ces pratiques servent avant tout à réduire leurs coûts (et donc optimiser les profits) plutôt que de faire du bien à la planète.
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

Erik

Disliked: Property conditions & facilities
Fijne uitvalsbasis, oud verblijf, basic en prima
Stayed 10 nights in Apr 2025
Verified

8/10 Good

Priska

Liked: Cleanliness, staff & service, room comfort

Wanderferien

Wunderschöne Gartenanlage, geräumiges Studio mit Terrasse. Restaurant separat an der Strasse vorne. Geringe Speiseauswahl.
Stayed 2 nights in May 2025