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Grand Villa Heights

3.0 star property

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Photo gallery for Grand Villa Heights

Aerial view
Classic Cabin | Living area
Garden
Deluxe Cabin | Living area
Deluxe Cabin

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Laundry
  • Pet-friendly

Explore the area

View in a map
Ravenscar, Scarborough, England, YO13 0ET
  • Place, Robin Hood's Bay Beach
    ‪28 min drive‬
  • Place, Whitby Harbour
    ‪32 min drive‬
  • Place, Whitby Beach
    ‪33 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

7.4 out of 10
Good
(3 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.8 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

7.0 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Family Room

Family Room

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 Large Twin Bed and 1 Double Sofa Bed

View all photos for Luxury Double Room

Luxury Double Room

Luxury Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Cabin

Classic Cabin

Classic Cabin

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Cabin

Deluxe Cabin

Deluxe Cabin

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Cabin

Comfort Cabin

Comfort Cabin

  • Sleeps 2
  • 1 Double Bed

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About this property

Grand Villa Heights

Hotel in Scarborough with a 24-hour front desk and a restaurant
A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, 24-hour room service, and laundry facilities are onsite.
Grand Villa Heights offers 63 accommodations with coffee/tea makers and hair dryers. Televisions come with digital channels. Bathrooms include bathtubs or showers and complimentary toiletries. Housekeeping is offered daily and irons/ironing boards can be requested.
The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Grand Villa Heights. During your stay, you'll be close to Robin Hood's Bay Beach. You'll find features like free WiFi in public areas and free self parking, plus a restaurant. Some of the pet-friendly amenities this property offers include food and water bowls and an off-leash area.
  • Free WiFi in some public areas
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include laundry facilities, an elevator, and a terrace
  • 5.4 mi (8.8 km) from North York Moors National Park and 9.1 mi (14.7 km) from Scarborough Open Air Theatre
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls and an off-leash area
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Grand Villa Heights also features a terrace, a garden, and a picnic area. Free self parking is available.

This 3-star Scarborough hotel is smoke free.

Grand Villa Heights has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Golf

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Contactless check-in available

Check-out

Check-out before 10:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per accommodation, per stay
  • Only dogs are allowed
  • Food and water bowls and an off-leash area are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 30 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Raven Hall Country House
Raven Hall Country House Hotel
Raven Hall Country House Hotel Scarborough
Raven Hall Country House Scarborough
Raven Hall House Scarborough
Raven Hall Hotel Scarborough
Raven Hall Country House Hotel Hotel
Raven Hall Country House Hotel Scarborough
Raven Hall Country House Hotel Hotel Scarborough

Grand Villa Heights Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 273 out of 580 reviews
Rating 8 - Good. 201 out of 580 reviews
Rating 6 - Okay. 68 out of 580 reviews
Rating 4 - Poor. 25 out of 580 reviews
Rating 2 - Terrible. 13 out of 580 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon, Hinckley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely beautiful with the most stunning views of Robin Hood Bay, The bedroom we had was a little on the tired side but the public areas are stunning and must have been recently renovated. Thankfully we visited whilst there were no weddings on, so we had full access to all areas but be aware that if you are a private individual visiting whilst a wedding is on, your access will be limited so best to double check in advance.
Stayed 1 night in Aug 2025

6/10 Okay

Dawn

Disliked: Property conditions & facilities, room comfort
Not a bad hotel have had worse staff are nice and friendly food was good
Stayed 1 night in Aug 2025

4/10 Poor

Man c

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

Brenda

Travelled with partner
Disliked: Amenities
Price of of drinks were daylight robbery .Staff were very inexperienced. Breakfast was cold. Over all the service was very poor and I will not return.
Stayed 2 nights in Aug 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

6/10 Okay

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked our stay great breakfast.we were there when a weddings on so be aware or call ahead to get a toom away or you will hear it untill midnight .But the managers was very nice about all .so well worth the money .great walks or bike rides with stunning views. Great wedding venue and they are refurbishing rooms aswell .
Stayed 1 night in Jul 2025

4/10 Poor

Janette

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has an identity crisis and would only recommend staying hear if you are part of a wedding party. As a general guest you don’t have access to the gardens or main bar. Only dining option is at the bark where its cold and dark. Staff prioritize weddings parties over guests.
Stayed 2 nights in Jul 2025

2/10 Terrible

Lloyd

Disliked: Staff & service, property conditions & facilities, room comfort

Worst stay in 2025. Poor service. Poor attitude.

Terrible receptionist who coudnt bring herwelf to smile at arriging guests. Had indifferent attitude. Both hot and cold.taps in shower produce scoling got water. Unable to take a shower. Loud wedding music until midnight. Do not stay here unless yoy are part of a qedding party. This is a wedding venue not a hotel
Stayed 1 night in Jul 2025

4/10 Poor

Andrew

Stayed 1 night in Jul 2025

8/10 Good

Sally

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

alison

Stayed 2 nights in Jul 2025

4/10 Poor

mark

Travelled with partner
Liked: Staff & service
We've stayed at this hotel a few times, but not recently, last stay prior to this one, was a couple of years ago. The hotel is now a wedding venue. On our arrival, due to a wedding being on, the grounds were temporarily out of bounds. The panoramic dining area/restaurant is now a wedding function room and not for non wedding guests to use. There is a small, darker far less picturesque room/bar area which is used for dinner and breakfast. We checked into a standard double room, room number 104 on the first floor. The room was clean and tidy, lovely view across the bay to Robin Hoods Bay, all seemed good. We went out that evening and returned to our room about 2100 hrs. Thats when things turned bad, our room was directly above the function room (old panoramic dining area), the noise of partying, announcements and ridiculously load music was horrendous. I think the music stopped about midnight, however from then until about 2am, there was constantly people returning to rooms and slamming doors. Breakfast the next morning was a buffet style self service, plenty of hot and cold options. We opted for the cooked breakfast, in general it was over cooked and tasteless. I would be very reluctant to use this hotel again and would certainly never consider using it over a wedding event. It's such a pity, it used to be such a picturesque and characterful place to say. We were not aware that a wedding was on at the time of booking, luckily we were only staying for one night.
Stayed 1 night in Jul 2025

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

John

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Stay at Grand Villa Hights

Wedding venue took precedence over other guest! No longer bay view restaurant, no golf course does not exist anymore. Gardens closed off to non wedding guests
Stayed 1 night in Jul 2025

6/10 Okay

mark

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A superb hotel, the views are phenomenal, staff are friendly and approachable. Lots of choice for food, buffet breakfast and an extensive menu for other meals. The room was clean and well stocked.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sheng

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Stunning views with a beautiful garden surround the property, which can compensate for everything, e.g. slightly old facilities. The location is conveniently closer to Whitby and Scarborough within 30 30-minute drive. The staff was friendly and helpful.
Stayed 2 nights in Jul 2025

2/10 Terrible

Nicola

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bedrooms were advertised as ‘exquisite’ but they weren’t even acceptable. The bedroom we were intially offered had holes in the wall, had damp on the ceiling, beard trimmings on the dressing table, dirty stained carpet, broken bath panel, wallpaper peeling off and smelt very musty. We couldn’t stay in the room in the condition it was so left 45 minutes after checking in. Despite contacting the hotel twice, we have not had a reply or acknowledgment. Considering the generally Good reviews for this hotel, I was shocked at the condition of the rooms. Please consider staying at this hotel very carefully before committing. The only saving grace was the lovely receptionist.
Stayed 4 nights in Jul 2025

8/10 Good

Bernadette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Nice food
Excellent view
Stayed 1 night in Jul 2025

6/10 Okay

Graham

Disliked: Property conditions & facilities, room comfort

Raven hall

A great place to stay if you're walking or cycling in the area and need a base. I was satisfied with the accommodation for the price and included breakfast. Room we got was at the back, very dated, a bit noisy from the boiler units outside and furniture was uncomfortable. Breakfast was OK.
Stayed 2 nights in Jul 2025

8/10 Good

Louise

Disliked: Property conditions & facilities

Hotel with great history.

This hotel has so much amazing history. Really find it hard to believe that the current owners need to rename it ! And such an inappropriate name too. The bedroom are very tired. The bedrooms need a massive overhaul and bringing tastefully uptodate. The garden nearest the hotel are ok but the gardens and paths down to the 'castle' like area need attention as they could be beautiful. This hotel has the potential to be amazing just hope owners make the best of it. The staff were all very pleasant. Service was good. Drinks were expensive. Breakfast was very good.
Stayed 1 night in Jul 2025

2/10 Terrible

Desmond

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Treated like second class due to wedding taking over the common areas and dining room
Stayed 1 night in Jun 2025

4/10 Poor

Elaine

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
After a long days walk on the Cleveland Way, we went down for dinner at 7pm, our food was served at 8:45pm. They had a big table booked in and were understaffed. We were ignored and were left sitting there for nearly 2 hours. My worst restaurant experience as far as service goes - ever! When it finally arrived the food was good. We were quite simply the unimportant guests…
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful!!!!!

I LOVED this hotel. I’m a world touring cyclist and I love quiet and remote. This hotel was FANTASTIC. Idyllic setting high above the bay. Beautiful grounds. Lovely gardens. Stunning. The hotel just had a makeover and it looks beautiful! My room overlooked the sea—clean and comfortable and a great bathtub! Breakfast was plentiful and high quality. A dreamy stop as I pedal the UK. Many, many thanks!
Stayed 1 night in Jun 2025