20 Oct 2022 by Anastasia, Guest Relation
Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Naama Bay Promenade Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naama Bay Promenade Beach Resort Team
18 Jul 2022 by wael
thank you
The property will be renovating from 1 May 2024 to 31 August 2024 (completion date subject to change). The following areas are affected:
Guests will have access to the following alternative facilities during the renovation:
During renovations, the hotel will make every effort to minimise noise and disturbance.
All-inclusive room rates at Naama Bay Promenade Beach Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Some rates at Naama Bay Promenade Beach Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Simply walk outside to feel the sun on your face at the sandy beach. At Naama Bay Promenade Beach Resort, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. This luxury hotel also offers a children's pool, a health club and a steam room. Free self parking is available. Smoking is allowed in designated areas at this 5-star Sharm El Sheikh hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired internet
Free self parking
Naama Bay Promenade Beach Resort offers 520 air-conditioned accommodations with minibars and a safe. LCD televisions come with satellite channels. Bathrooms include a bath, dressing gowns and hairdryers. This Sharm El Sheikh hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Naama Bay Promenade Beach Resort has a restaurant on site.
A private beach and a health club are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has couples treatment room(s). Services include facials and body treatments. The spa is open daily.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
