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Hempstead House Hotel

4.0 star property
VIP Access

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Photo gallery for Hempstead House Hotel

Indoor pool, seasonal outdoor pool, pool loungers
Garden
Fountain
Free daily English breakfast
Exterior

Popular amenities

  • Bar

Explore the area

Map
London Road, Bapchild, Sittingbourne, England, ME9 9PP
  • Kent Science Park
    ‪6 min drive‬
  • Leeds Castle
    ‪18 min drive‬
  • Elmley National Nature Reserve
    ‪20 min drive‬
  • London (SEN-Southend)
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Room options

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 22.78 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed

Executive Room, 1 Double Bed

9.2 out of 10
Wonderful
(12 reviews)
  • 17.98 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for The Ashby Suite

The Ashby Suite | Living area

The Ashby Suite

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

9.2 out of 10
Wonderful
(12 reviews)
  • 15.97 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

8.2 out of 10
Very good
(10 reviews)
  • 11.76 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Hempstead House Hotel

Hotel in Sittingbourne with 2 restaurants and a full-service spa
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free English breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Hempstead House Hotel offers 34 accommodations with coffee/tea makers and bathrobes. These individually decorated and furnished accommodations include desks. Digital television is provided.

Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

AquaManda Spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Hempstead House Hotel. During your stay, you'll be close to Milton Creek Country Park. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free English breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy French cuisine with garden views at Lakes Restaurant, one of the property's 2 restaurants
  • Take a swim in the indoor and seasonal outdoor pools
  • Indulge with aromatherapy, body scrubs, or body wraps at AquaManda Spa
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 4-minute drive from Sittingbourne and Kemsley Light Railway and a few minutes from Milton Creek Country Park
  • Pets welcome for free
Hempstead House Hotel offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A business center and a meeting room are available. Event space at this hotel measures 2519 square feet (234 square meters) and includes conference space. A seasonal outdoor pool, a sauna, and spa services are also featured at the business-friendly Hempstead House Hotel. Free self parking is available.

This 4-star Sittingbourne hotel is smoke free.

Guests are served free English breakfast on weekdays from 7:00 AM to 9:00 AM and on weekends from 8:00 AM to 10:00 AM.
Lakes Restaurant - Overlooking the garden, this fine-dining restaurant specializes in French cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Brasserie - This restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free English breakfast available 7:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Brasserie
  • Lakes Restaurant

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Pilates classes
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,519 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 1850
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in fee: GBP 50
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Children under 16 years old are not allowed in the fitness facilities, health club or pool.

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Cribs (infant beds) are available for GBP 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)
  • Crib (infant bed) fee: GBP 10.0 per night
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in October.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hempstead House Hotel
Hempstead House Hotel Sittingbourne
Hempstead House Sittingbourne
Hempstead Hotel Sittingbourne
Hempstead Hotel Sittingbourne
Hempstead House Hotel Hotel
Hempstead House Hotel Sittingbourne
Hempstead House Hotel Hotel Sittingbourne

Hempstead House Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 387 out of 595 reviews
Rating 8 - Good. 165 out of 595 reviews
Rating 6 - Okay. 29 out of 595 reviews
Rating 4 - Poor. 7 out of 595 reviews
Rating 2 - Terrible. 7 out of 595 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming, and breakfast staff was extremely professional and great service. I think that they all are a great asset to the hotel. Spa a little bit small. Gym equipment top speck, how ever water fountain was warm water and in cone cups so not great, as needed to keep getting water. Over all looks lovely and great as a hotel or wedding venue. We actually got married here and the day was wonderful.
Stayed 1 night in May 2025

10/10 Excellent

Claire

It was a fantastic nights stay, wish we could have stayed longer, as we were just passing through! The spa was amazing, lovely warm water temperature, great facilities with sauna and steam room, and really great planning to have family swim slots. The breakfast was delicious, great that it was included in the price of the room and staff so friendly. We stayed in the suite, not much extra a night but the room facilities were fantastic
Stayed 1 night in Apr 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

Staff were extremely helpful at all time, nothing was too much trouble. Room was amazing with comfortable bed and breakfast was lovely. We didn’t use the spa facilities but found the parts of the hotel we did use to be extremely clean and welcoming.
Stayed 1 night in Apr 2025

8/10 Good

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pool Time Cut Over Easter Weekend

Its a lovely Hotel, beautifully furnished and well looked after reception rooms. Unfortunately, I, the paying guest for all 4 rooms for 2 nights over the Easter weekend, I received the awful room with a slowing ceiling right behind the end of the bed where I had to walk past all the time to get to the bathroom. In the night I had banged my head, forgetting about the sloped ceiling. But the staff gave me another room right away the next morning. I did not realize that the hotel is a dog Hotel and it seems that there are not dedicated rooms just for guests with dogs as I had I am allergic to dogs. Breakfast and dinners were excellent. The pool and Sauna & Steam room are very beautiful but the regulation that on the Easter weekend the pool was closed on Saturday and Sunday at 7 pm and on the public Holiday Monday even earlier at 6pm was very annoying. On normal days the polos stays open until 10 pm, it seems that the guests have not the privilege for staying at the hotel at special occasions to get the same service than at normal times of the years, due to staff payment.
Stayed 2 nights in Apr 2025

10/10 Excellent

mort

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Apr 2025

10/10 Excellent

aanal

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to say, just check the pool times beforehand if you have kids as it was only 8am-9am and 4pm to 6pm.
Stayed 1 night in Apr 2025

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Yes yes yes!

Our one-night stay was absolutely wonderful. Every employee had a warm smile and made us feel genuinely welcome. The hotel was spotless, well-maintained, and provided a truly relaxing atmosphere. The food was fantastic, and the service was outstanding—staff went above and beyond to accommodate our last-minute requests. We thoroughly enjoyed every moment and can’t wait to visit again!
Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Karl

Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY AT THIS HOTEL****** It’s advertised as luxury but is no better than a holiday inn… in fact the beds at holiday inn are better, the beds are two single beds pushed together advertised as a super king size, when bought to the attention of the management the response is that’s what most hotels do? Yes maybe cheap low budget hotels but not ones advertised as luxury, complete RIP OFF. Worst hotel in Kent.
Stayed 1 night in Feb 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Faversham

Good location and facilities. Excellently helpful staff.
Stayed 2 nights in Feb 2025

10/10 Excellent

Oliver

Stayed 1 night in Dec 2024

10/10 Excellent

Carina

Stayed 1 night in Feb 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Ashley

Stayed 2 nights in Jan 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An always perfect place to stay.. Hempstead House has always been for several years, my get away hotel even for one night. Its a beaufitful place to stay in and all the staff are lovely and welcoming..
Stayed 1 night in Feb 2025

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

I had a fabulous trip away for my birthday. This was the 3rd time coming here. The last time was 5 years ago for my 40th so thought I'd replicate it for my 45th. Both were solo trips. The pool is lovely, the massage and facial is booked were amazing and the afternoon tea was fabulous. The only downside was the dinner on my birthday. I'd stipulated it was my birthday on booking and been told they'd do something special for the dinner but other than a few sparkles on the table saying happy birthday it wasn't even acknowledged by any of the wait staff. The female staff couldn't even summon up a smile. (The male was friendlier but still not even a word about my birthday) I wasn't sure expecting much but just to be wished happy birthday would have been nice. 5 years ago I got a plate with petit fours and happy birthday written in chocolate but this time nothing. Had I not made a point of it being a birthday dinner would have been different but I had and been promised something. On the plus side the food was lovely. And the rosé wine was the best I've had in a long time. breakfasts were also good and freshly made with plenty of choice for both continental and cooked.
Stayed 3 nights in Jan 2025

10/10 Excellent

sera, Rainham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a beautiful solo stay here, I was in room 4 at the very top of the building, my room was beautifully accented and extremely comfortable with exquisite quality furnishings. The spa treatments are wonderful and I felt utterly pampered. All the staff are friendly, polite, welcoming and professional, the food although not all to my taste was of excellent quality and freshly prepared. Will be booking an afternoon tea here with friends as it looked delectable.
Stayed 2 nights in Jan 2025

8/10 Good

Finn

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

ANDREW

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Traditional and stylish

So friendly and helpful staff. Rooms are lovely and traditional feels
Stayed 3 nights in Jan 2025

10/10 Excellent

Natasha

Stayed 1 night in Dec 2024

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay ,We had our Christmas party here and the food was amazing ! We will definitely return
Stayed 1 night in Dec 2024

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will return

Amazing stay. Smooth check in where we were upgraded to a beautiful executive suite. Modern but still lots of character. Lovely pool, sauna and steam room. Polite staff and lovely food. Would happily return there
Stayed 1 night in Nov 2024