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DoubleTree by Hilton Stoke on Trent

4.0 star property

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Photo gallery for DoubleTree by Hilton Stoke on Trent

Lobby
Exterior
Restaurant
Indoor pool, open 6:30 AM to 8:00 PM, pool loungers
Room, 2 Queen Beds

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free Wi-Fi

Explore the area

View in a map
Etruria Hall Festival Way, Stoke-on-Trent, England, ST1 5BQ
  • Place, Waterworld
    ‪2 min walk‬
  • Place, The Potteries Museum and Art Gallery
    ‪15 min walk‬
  • Place, Regent Theatre
    ‪18 min walk‬
  • Airport, Manchester (MAN)
    ‪44 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(6 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed with Sofa bed

Family Room, 1 King Bed with Sofa bed

Family Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(6 reviews)
  • 9 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

8.8 out of 10
Excellent
(16 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 9 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(13 reviews)
  • 9 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed

  • 9 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

8.8 out of 10
Excellent
(56 reviews)
  • 9 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Restaurant
Hilton Garden Inn Stoke on Trent
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 640 reviews
The price is €70
includes taxes & fees
30 Jan - 31 Jan
Hilton Garden Inn Stoke on Trent

About this property

DoubleTree by Hilton Stoke on Trent

Edwardian hotel with a 24-hour fitness center and a coffee shop
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a sauna, and a conference center are onsite. Housekeeping is available on request.
DoubleTree by Hilton Stoke on Trent offers 147 accommodations with safes and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Stoke-on-Trent hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the breakfast at DoubleTree by Hilton Stoke on Trent. During your stay, you're just a quick walk from Waterworld. You'll find features like free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Full breakfast served daily for a fee
  • Self parking and RV/bus/truck parking available for a fee
  • Take a swim in the indoor pool
  • Services include a concierge, luggage storage, and wedding services
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Guests have great things to say about the helpful staff and the pool
  • Steps from Waterworld and a 2-minute drive from The Potteries Museum and Art Gallery
DoubleTree by Hilton Stoke on Trent offers its guests an indoor pool, a sauna, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center, 11 meeting rooms, and coworking spaces are available. Event space at this hotel measures 129805 square feet (12059 square meters) and includes a conference center. The business-friendly DoubleTree by Hilton Stoke on Trent also features a vending machine, a garden, and concierge services. Parking is available for a fee.

This 4-star Stoke-on-Trent hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
DoubleTree by Hilton Stoke on Trent has a restaurant on site.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (GBP 7.50 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 15 to 16.95 for adults and GBP 8 to 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (129,805 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1768
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Edwardian architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for GBP 15.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15.00 to 16.95 for adults, and GBP 8.00 to 9 for children
  • Uncovered self parking fee: GBP 7.50 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:30 AM to 8:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Plus Stoke-on-Trent Moat House Hotel
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Moat House
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Western Plus Stoke on Trent Moat House
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Hotel Best Western Plus Stoke-on-Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Plus Hanley Moat House
DoubleTree by Hilton Stoke on Trent Hotel
DoubleTree by Hilton Stoke on Trent Stoke-on-Trent
DoubleTree by Hilton Stoke on Trent Hotel Stoke-on-Trent
Best Western Plus Stoke on Trent Hanley Moat House Hotel

DoubleTree by Hilton Stoke on Trent Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 556 out of 1010 reviews
Rating 8 - Good. 264 out of 1010 reviews
Rating 6 - Okay. 107 out of 1010 reviews
Rating 4 - Poor. 49 out of 1010 reviews
Rating 2 - Terrible. 34 out of 1010 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Stephen

Stayed 2 nights in Oct 2025

8/10 Good

Kate

Stayed 1 night in Oct 2025

8/10 Good

Shelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice of breakfast, fresh and hot. The children loved the choice
Stayed 1 night in Oct 2025

10/10 Excellent

Riccardo

Stayed 1 night in Sep 2025

6/10 Okay

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No heating in the room informed front desk they brought up a heater that did not work either and then when we came back from breakfast the heating was turned on, told front desk about this I was then informed that it’s all timed. Maybe managers should adjust the heating
Stayed 1 night in Oct 2025

2/10 Terrible

Lorna

Travelled with family
Disliked: Property conditions & facilities, room comfort

Extremely Disappointing Stay – Will Not Return

I have stayed at Double Tree Hilton properties many times and usually enjoy the experience, but this visit to DoubleTree Hilton Stoke-on-Trent was a complete disaster. We chose this hotel due to its close proximity to Water World, where we had been to celebrate my sons 13th birthday. On arrival, we were told there were no signature cookies because staff were “too busy” – a small gesture that sets the tone, but it never happened. Our first room flooded within minutes of using the shower, with water seeping into the bedroom. We were moved promptly, but the new room had smaller beds than booked, making for a cramped and uncomfortable night. Dinner was equally disappointing. The half-board allowance policy was unclear and unfair – our 13-year-old was treated as a child despite the children's menu stating it was for children aged “12 and under”. I questioned why my son wasn't given an adults allowance and was told it was down to the information provided by Hotels.com. My chicken chow mein was fiery hot and inedible, covered in red chilli, and the hot desserts were served stone cold. Staff acknowledged the issues and tried to rectify them by waiving costs of some drinks and desserts, but by then the experience was ruined. They did send more hot desserts to the room but we'd lost our appetites. Despite some efforts by staff, the overall stay was stressful and far below Double Tree Hilton standards. We checked out as soon as we could and will not return.
Stayed 1 night in Oct 2025

8/10 Good

Terence

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Staff friendly, pool cold at first otherwise okay other would of been 5 star apart from the start and booking in, very busy had an event on, anyway got the keys and when to room, keys didn't work so had to leave family at the door, when back down, told that keys didn't work, got new key cards when back to door cards work, someone was already in the room, when back down again and found out that given wrong room number for the 3rd time back up to correct room and correct number and all works. Other than that excellent, no apology from staff or manager.
Stayed 2 nights in Oct 2025

8/10 Good

claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely from rooms to dinner to breakfast and the leisure centre was great also to unwind for a hour or two. Only negative was i got a cocktail that's costs £10 odds and it was just a basis drink in a half pint glass was not worth the money but otherwise was fantastic we stayed for 2 night's as went to alton towers for the short 25 minutes drive was perfect for us plenty places to eat besides Hotel as well which was handy when u have kids and the want a burger king or Macdonald's. X
Stayed 2 nights in Sep 2025

10/10 Excellent

Neil

Stayed 1 night in Sep 2025

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a very relax atmosphere even though it was very busy. Staff were helpful and pleasant. The room was perfect for our family and very clean. The pool was also clean and a nice space to chill out. We will be back.
Stayed 2 nights in Oct 2025

6/10 Okay

Peter

Stayed 5 nights in Sep 2025

6/10 Okay

Lynsey

Travelled with family
Stayed 1 night in Sep 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Leo

Stayed 1 night in Sep 2025

6/10 Okay

Michelle

Travelled with family
Liked: Room comfort
Room clean and comfortable, gym/spa lovely, breakfast over subscribed, had to wait 15mins for a glass/cup/plate, and very limited vegan food, apparently had ‘run out’ of vegan butter and sausages, also hash browns and mushrooms cooked in butter.
Stayed 1 night in Sep 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy and friendly hotel!

Lovely hotel. Had a 2 queen bed room. Great size, comfy, iron provided and fans in wardrobe. Safe in the room too. Had breakfast and it was really good. Nice hot selection and cereals, some fruit and pastries. Pool is small but pleasant - if you have kids I would just suggest checking swim times. Some times are adults only and these weren't shown on the handout we were given at check in. Lots of parking at £7.50 a day. Near to retail park, bowling and cinema. About 20 min walk into town. Staff were really lovely in all areas of the hotel.
Stayed 2 nights in Sep 2025

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Bedroom window was broken meaning the room was very cold, room didn’t feel very clean as bedding had hairs on it, staff all very pleasant and public areas very clean and welcoming
Stayed 1 night in Sep 2025

6/10 Okay

Steven

Stayed 1 night in Sep 2025

10/10 Excellent

Sanjai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice bedrooms and modern bathroom. Breakfast was of a good standard
Stayed 1 night in Sep 2025

10/10 Excellent

Esta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Elizabeth

Business traveller
Liked: Amenities
Nice staff
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great lovely clean hotel great location
Stayed 1 night in Sep 2025

10/10 Excellent

Mr Peter

Stayed 1 night in Sep 2025

10/10 Excellent

shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great, and the staff were very welcoming. The room was a great size, and the bed was super comfortable, and the breakfast was excellent with a great choice of hot and cold food.
Stayed 1 night in Sep 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great stay, felt super clean and comfortable.
Stayed 1 night in Sep 2025