Sutton Coldfield Luxury Hotels

"Having previously played golf here and it is a lovely course I was staying because of a 2 day business trip running workshops nearby Check in was fine, staff were friendly. First disappointment no water in a room costing over £200. I think that is poor. Main issue was with the restaurant. I had booked an evening meal as part of the deal. At end of long day all your want is a relaxed meal etc. Below is the timeline 7.45pm Entered Restaurant 8.00pm Eventually order taken for starter and main and glass of wine 8.25pm waiter comes up with two main dishes asking if mine. I am dining on my own although one looks the steak i ordered as a main 8.40pm Comes back with same two plates. Been a mistake with my order. I ask if i can have my original starter - told that not an option and tries to get me to accept the steak that has he has been carrying round for 20 minutes. I insist on a fresh one. Offers a glass of wine as compensation 8.45 Waitress turns up with a glass of red wine despite I have been drinking white - i eventually get a white one 8.50 New steak turns up and to be fair it is nice 9.05 Finish and move plate to side clearly visible. For 40 minutes staff walk past the table no one attempts to clear it away or take a dessert order 9.45 Manager comes over and takes plate and asks about dessert - i say too late now and will pay for drinks and supplement. She waives them So two hours to serve one course when I paid for 3. I won't be going again"

"Room was clean, but tired, and it was a superior, one, so I am not sure what the standard would be like! Also it was cold, and adjusting the heating control didn't seem to make any difference to the temperature . Staff friendly and helpful. The swimming pool, is small and cold, and the female changing room floor was flooded with water., when I visited. Which was probably an accident zone in the making. The restaurant menu looked varied and reasonably priced. However, unless there was no where else, I doubt I would stay again. Which is a shame. "

"Clean rooms "