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Telford Madeley Court

3.0 star property

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Photo gallery for Telford Madeley Court

Front of property
Property entrance
Lobby
Garden
Interior

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
Castlefields Way, Madeley, Shropshire, Telford, England, TF7 5DW
  • Place, Ironbridge Gorge
    ‪16 min walk‬
  • Place, Blists Hill
    ‪3 min drive‬
  • Place, Ironbridge Museum
    ‪3 min drive‬

Room options

View all photos for Standard Double Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Desk, laptop workspace, iron/ironing board, free WiFi

Superior Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Triple Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

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About this property

Telford Madeley Court

Lakefront hotel with a 24-hour front desk and a restaurant
A restaurant, a bar/lounge, and conference space are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Telford Madeley Court offers 49 accommodations with coffee/tea makers and hair dryers. Plasma televisions come with satellite channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they enjoy the room service at Telford Madeley Court. During your stay, you're just a quick walk from Telford Snowboard and Ski Centre. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Steps from Telford Snowboard and Ski Centre and a 2-minute drive from Ironbridge Open Air Museum of Steel Sculpture
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 3455 square feet (321 square meters) and includes conference space. The business-friendly Telford Madeley Court also features a terrace, a garden, and a picnic area. Self parking is free.

This Telford hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
Telford Madeley Court has a restaurant serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 13.95 for adults and GBP 7.95 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • PRIORY RESTAURANT

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 3,455 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Built in 1600
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 12:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between August 30 and December 31.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 13.95 for adults and GBP 7.95 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercure Telford
Hotel Telford
Madeley Court Hotel Telford
Mercure Madeley Court
Mercure Madeley Court Hotel
Mercure Madeley Court Hotel Telford
Mercure Madeley Court Telford
Mercure Telford Madeley Court
Mercure Telford Madeley Court Hotel
Telford Mercure
Telford Madeley Court Hotel
Telford Madeley Court Telford
Telford Madeley Court Hotel Telford
Mercure Telford Madeley Court Hotel

Telford Madeley Court Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 82 out of 352 reviews
Rating 8 - Good. 145 out of 352 reviews
Rating 6 - Okay. 61 out of 352 reviews
Rating 4 - Poor. 49 out of 352 reviews
Rating 2 - Terrible. 15 out of 352 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Jenni

Stayed 1 night in Aug 2021

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities, room comfort

Appalling room

We had a terrible stay at this hotel and had to leave a day early. The road way to the hotel is appalling and full of pot holes. On arrival at reception the receptionist was pleasant, we then got to our room, even before entering you were hit by the smell of damp and mould, we entered the room and straight away had to open windows because of the smell. We then had to kill numerous spiders and upon looking in the bathroom we were greeted by mould around the bath and on the light fitting, the tv didn’t have a remote so we couldn’t watch that. We approached reception and were told that because the hotel was full we couldn’t be moved. On speaking with several other residents they informed us of the same thing. Having had covid and being left with severe respiratory issues ( as well as having a young family) we had to use the room for the night which made us all feel unwell and our clothes stink of damp and mould. The following morning we checked out( this was due to the appalling state of the room). My respiratory problems have been made worse due to the damp and general uncleanliness of this room Never ever stayed anywhere so bad
Stayed 2 nights in Aug 2021

10/10 Excellent

Steve

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect, staff very professional made us welcome
Stayed 1 night in Aug 2021

8/10 Good

florence, avalon beach

Travelled with partner
Liked: Cleanliness
Nice castle,but bedroom didn t match photos.Expected to be on the castle not in the modern wing... Buffet ok but not Amazing...
Stayed 5 nights in Aug 2021

4/10 Poor

Justin

Travelled with family and small children
Disliked: Cleanliness, staff & service
At first glance this is a beautiful setting and the initial impression of a modern interior sets high expectations. Those expectations were let down by the room & staff. Room: not cleaned properly (clothes from previous occupant not removed from cupboard; pill blister pack found under bed sheet) - we cannot be sure the room was cleaned to Covid standards; unsympathetic staff who need training in client services & record keeping. Will not recommend to others and will not visit again.
Stayed 1 night in Aug 2021

8/10 Good

Shaun

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Aug 2021

10/10 Excellent

Geraldine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay

Great experience. Very friendly staff and covid safe. Only stayed one night as travelling on. Food was lovely and breakfast was hot and everything well cooked. Now we know it's there, very happy to stay again in the future.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Exteria facard of the building is lovely. The guest rooms need to have money spent on them. Could employ a better housekeeper who would ensure the rooms were cleaned properly. Breakfast was okay but only just warm. Not much selection if you didn't want a full breakfast
Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I booked a Superior Double Room the photos at booking showed a High Ceiling Room, Grand Four Poster Bed Open Fire and Deluxe Bathroom, What you get is an Attic Room with the softest singular most uncomfortable poor quality double divan bed with badly fitted sheet, no bedside tables and a scruffy bathroom. Very disappointing and bad in fact shocking value for money. Don't get ripped off stay somewhere else!
Stayed 1 night in Aug 2021

4/10 Poor

George

Stayed 6 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very tired hotel

Very tired hotel. We were located here as we were double booked in our chosen hotel. Grounds & outside very impressive, but once inside, rooms very dark and dusty, furniture very old, showers not working properly, water stained ceiling, thin towels, chipped bath. We made the most of our stay, but not recommended & will not be returning.
Stayed 4 nights in Aug 2021

4/10 Poor

Kerri

Stayed 4 nights in Aug 2021

2/10 Terrible

Paul

Stayed 1 night in Aug 2021

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Have stayed here a few times now, rooms are always clean and comfortable.
Stayed 1 night in Aug 2021

2/10 Terrible

Jane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tired and low star rating hotel

Where do we start. A very low three star rating. Dirty, ripped seats on chairs, food thrown down on table, service not knowing what was on menu, steak as tough as boots served with oven chips, fruit cocktail from a can for breakfast…just lazy cooking. We couldn’t wait to get away and would not recommend or stay again. The reception staff and bar were rushed off their feet, pleasant enough and changed our room on request as we had no shower. The Manor House was nice in parts and expected given its age but the hotel could do with some serious money spent on it. Not working £50 a night let alone £102!!!
No excuse leaving a chair in this state in the room!!
Dirty and rusty
Stayed 1 night in Aug 2021

8/10 Good

Ryan

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family room was a reasonable size with ample space for the three of us. The staff on arrival were very nice and reasonable safety measures in place due to the current situation.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room was poor the shower was held together with duct tape Mould around the tiles We came for a nights stay for a family gathering in the area Thank goodness we only had to stay one night The building is stunning from the outside however the room we were allocated was sub standard unclean and not maintained at all I would not recommend this hotel and I certainly would never book again
Stayed 1 night in Jul 2021

10/10 Excellent

Trevor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant surprise

Stayed 2 nights in Jul 2021

8/10 Good

Ingrid

Stayed 1 night in Jul 2021

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Disappointing for the price

My room was in the 'new' part of the building. The bed (kingsize) was two singles pushed together, these two singles were different heights and had completely different mattresses so I was effectively on a single bed. There was considerable mold in the bathroom and dirt in the wardrobe, one of the bathroom lights was broken and had a strobing effect. The room had clearly been amateurishly repainted without removing any fittings as everything had white paint splatter on it. The area is noisy at night due to youths riding dirt bikes round the field at the back of the hotel (this happened two nights out of three). The staff were very pleasant and helpful but clearly run off their feet with the receptionist having to help serve breakfasts. The old hall is beautiful historic building. Overall the hotel is 'ok' but not what I would expect for the price and the three star rating. Having stayed here before this has gone down hill fast since being sold by Mecure.
Stayed 3 nights in Jul 2021

6/10 Okay

Mélissa

Stayed 3 nights in Jul 2021

10/10 Excellent

Wendy

Liked: Property conditions & facilities
Stayed 4 nights in Jul 2021

8/10 Good

Claire

Stayed 1 night in Jul 2021

8/10 Good

Helen

Stayed 1 night in Jun 2021