Imperial Hotel, Tokyo

5.0 star property

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Photo gallery for Imperial Hotel, Tokyo

Lobby
1 bedroom, premium bedding, down duvets, in-room safe
Room service – dining
1 bedroom, premium bedding, down duvets, in-room safe
Point of interest

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1-1-1 Uchisaiwaicho Chiyoda-ku, Tokyo, Tokyo-to, 100-8558
  • Place, Hibiya Park
    ‪1 min walk‬
  • Place, Tokyo Imperial Palace
    ‪9 min walk‬
  • Place, Kabuki-za Theatre
    ‪13 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪28 min drive‬

Room options

Main Building Regular Floor Park-View Corner Suite Twin Room Non Smoking

  • Sleeps 3

Main Building Imperial Floors Superior Double Room Non Smoking

  • Sleeps 2

Main Building Imperial Floors Junior Suite

  • Sleeps 2

Main Building Superior Twin

9.4 out of 10
Exceptional
(36 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

Main Building Superior King

9.0 out of 10
Wonderful
(49 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Main Building Deluxe Twin

9.4 out of 10
Exceptional
(40 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

Main Building Deluxe King

10.0 out of 10
Exceptional
(16 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Imperial Floor Deluxe Twin

10.0 out of 10
Exceptional
(4 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

Main Building Park View Corner Suite Twin

  • Park view
  • 115 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

Main Building Park View Corner Suite King

  • Park view
  • 115 sq m
  • Sleeps 3
  • 1 King Bed

Imperial Floor Deluxe Suite King

  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Main Building Regular Floor Superior Twin Room Non Smoking

  • Sleeps 2

Main Building Regular floor Deluxe King Room Non Smoking

  • Sleeps 2

Main Building Regular Floor Deluxe Twin Room Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3

Main Building Imperial Floors Deluxe Twin Room Non Smoking

  • Sleeps 3

Main Building Regular floor Junior Suite King Non Smoking

  • Sleeps 2

Main Building Regular Floor Junior Suite Twin Non Smoking

  • Sleeps 3

Main Building Grand Chef Snoopy Room

  • Sleeps 2

Main Building Imperial Floors Deluxe King Suite Non Smoking

  • Sleeps 2

Main Building Imperial Floors Deluxe Two Double Bed Suite

  • Sleeps 2

Main Building Imperial Floors Junior Suite King Non Smoking

  • Sleeps 2

Main Building Imperial Floors Junior Suite Two Double Non Smoking

  • Sleeps 3

Main Building Regular Floor Family Connecting Room

  • Sleeps 4

Main Building Junior Suite King

8.8 out of 10
Excellent
(6 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Main Building Junior Suite Twin

8.8 out of 10
Excellent
(3 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

Imperial Floor Superior King

10.0 out of 10
Exceptional
(14 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Imperial Floor Junior Suite King

10.0 out of 10
Exceptional
(3 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Imperial Floor Junior Suite Twin

9.0 out of 10
Wonderful
(2 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

Main Building Deluxe Park View Double

10.0 out of 10
Exceptional
(3 reviews)
  • Park view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Main Building Deluxe Park View Twin

8.8 out of 10
Excellent
(3 reviews)
  • Park view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

Main Building Junior Suite Park View Twin

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds

Imperial Floor Deluxe Park View Double

  • Park view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Imperial Floor Deluxe Park View Twin

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

Tower Building High Floor Standard Twin, Non Smoking

9.4 out of 10
Exceptional
(43 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

Tower Building High Floor Standard Double, Non Smoking

9.4 out of 10
Exceptional
(13 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Tower Building High Floor Premier Twin, Non Smoking

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

Tower Building High Floor GINZA VIEW Corner Suite Twin, Non Smoking

  • City view
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

Tower Building High Floor 2 Bed Room Suite Twin, Non Smoking

  • 99 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Single Beds

Tower Building High Floor Pent House Suite Twin, Non Smoking

  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

Tower Building High Floor Pent House Suite Double, Non Smoking

  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Tower Building, Standard Twin, Non Smoking

9.6 out of 10
Exceptional
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

Tower Building, Standard Double, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Tower Building, Premier Twin, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

Main Building Regular Floor Superior Double Room Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

Main Building Regular floor Park-View Corner Suite King Room Non smoking

  • Sleeps 2

Main Building Regular floor Superior Room

  • Sleeps 2

Main Building Regular Floor Deluxe Park-View King Room Non Smoking

  • Sleeps 2

Main Building Regular floor Deluxe Park-View Twin Room Non Smoking

  • Sleeps 3

Main Building Regular Floor Junior Suite Park-View Twin Room Non Smoking

  • Sleeps 3

Main Building Imperial Floors Deluxe Park-View King Room Non Smoking

  • Sleeps 2

Main Building Imperial Floors Deluxe Park-View Twin Room Non Smoking

  • Sleeps 2

Tower Building High Floor Standard Twin Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2

Tower Building High Floor Standard King Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2

Tower Building High Floor Premiere Twin Non Smoking

  • Sleeps 3

Tower Building High Floor 2 Bed Room Suite Twin Non Smoking

  • Sleeps 4

Tower Building High Floor Penthouse Suite Twin Non Smoking

  • Sleeps 2

Tower Building High Floor Penthouse Suite King Non Smoking

  • Sleeps 2

Tower Building High Floor Ginza-View Corner Suite Twin Non Smoking

  • Sleeps 2

Tower Building High Floor Residential Suite Twin Non Smoking

  • Sleeps 3

Tower Building High Floor Standard Twin Non Smoking (Restaurants Are Busy From Dec.31-Jan.2)

  • Sleeps 2

Tower Building High Floor Standard King Non Smoking (Restaurants Are Busy From Dec.31-Jan.2)

  • Sleeps 2

Tower Building High Floor Premiere Twin Non Smoking (Restaurants Are Busy From Dec.31-Jan.2)

  • Sleeps 3

Tower Building High Floor Penthouse Suite Twin Non Smoking (Restaurants Are Busy From Dec.31-Jan.2)

  • Sleeps 2

Tower Building High Floor Penthouse Suite King Non Smoking (Restaurants Are Busy From Dec.31-Jan.2)

  • Sleeps 2

Tower Building High Floor Ginza-View Corner Suite Twin (Restaurants Are Busy From Dec.31-Jan.2)

  • Sleeps 2

Tower Building High Floor Penthouse Suite Twin Non Smoking(Restaurants Are Busy On Jan. 2)

  • Sleeps 2

Tower Building High Floor Ginza-View Corner Suite Twin Non Smoking (Restaurants Are Busy On Jan. 2)

  • Sleeps 2

Tower Building High Floor Premiere Twin Non Smoking(Restaurants Are Busy On Jan. 2)

  • Sleeps 2

Tower Building High Floor Standard Twin Non Smoking (Restaurants Are Busy On Jan. 2)

  • Sleeps 2

Tower Building High Floor Penthouse Suite King Non Smoking (Restaurants Are Busy On Jan. 2)

  • Sleeps 2

Tower Building High Floor Standard King Non Smoking(Restaurants Are Busy On Jan. 2)

  • Sleeps 2

Tower Building Standard Twin Non Smoking

  • Sleeps 2

Tower Building Standard King Non Smoking

  • Sleeps 2

Tower Building Premiere Twin Non Smoking

  • Sleeps 3

Tower Building 2 Twin Family Non Smoking

  • Sleeps 5

Similar properties

About this property

Imperial Hotel, Tokyo

This hotel features 8 restaurants, an indoor pool, and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, 2 coffee shops/cafes, and a sauna are onsite.
Imperial Hotel, Tokyo offers 918 accommodations with DVD players and laptop-compatible safes. Beds feature down comforters and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and bidets.

This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include offices, desks, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy.
The shopping around Imperial Hotel, Tokyo gets high marks from our customers. During your stay, you'll be connected to the convention center, and just a quick walk from Hibiya Park. Free WiFi in public areas, 8 restaurants, and 2 bars are available.
  • Free WiFi
  • Enjoy French cuisine at Les Saisons, one of the property's 8 restaurants and 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include babysitting, supervised childcare, and dry cleaning/laundry
  • Onsite recreation includes a 24-hour gym and a sauna
  • Guests have great things to say about the location and the proximity to shopping
  • Steps from Hibiya Park and 12 minutes by foot from Tokyo Imperial Palace
  • Airport, train station, and local-area shuttle service available for a fee
Imperial Hotel, Tokyo offers its guests a children's pool, an indoor pool, a hot tub, and a sauna. There are 8 restaurants and 2 coffee shops/cafes, as well as a grocery/convenience store. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A business center, 7 meeting rooms, and limo/town car service are available. Event space at this hotel measures 344 square feet (32 square meters) and includes a conference center. A 24-hour fitness center, spa services, and multilingual staff are also featured at the luxury Imperial Hotel, Tokyo. An airport shuttle (available 24 hours), an area shuttle, and a train station drop-off service are available for a fee. Parking is available for a fee. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Tokyo hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 9:30 AM.
Les Saisons - This fine-dining restaurant specializes in French cuisine. Reservations are required.
The Imperial Viking Sal - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
Kamon - This fine-dining restaurant serves lunch and dinner. Open daily.
Nakata - This sushi bar specializes in sushi and serves lunch and dinner. Open daily.
Old Imperial Bar - Onsite bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Covered parking on site (JPY 12,000 per day; includes in/out privileges)
  • RV/bus/lorry parking on site
  • Extended parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: JPY 5,800 to 6,700 for adults and JPY 3,800 to 6,000 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 8 restaurants
  • Coffee and tea in common areas

Restaurants on site

  • Kamon
  • Les Saisons
  • Nakata
  • Old Imperial Bar
  • The Imperial Viking Sal

Things to do

  • 24-hour gym
  • Children's pool
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • Shopping centre

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (344 square foot of space)

Spa

  • Aromatherapy
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Thin carpet in public areas
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 31 floors
  • Built in 1970
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • DVD player

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Office
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Additional fees of 3,800-6,000 JPY apply to children 0-6 years old for breakfast, when sharing existing bedding with their parent. Fees are collected at the property.
Meals are not included in the room rate for children.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately JPY 5800 to 6700 for adults, and JPY 3800 to 6000 for children
  • Airport shuttle fee: JPY 58900 per person (one-way)
  • Airport shuttle fee per child: JPY 58900 (one-way), (from 1 to 5 years old)
  • Covered self parking fee: JPY 12000 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Imperial Hotel, Tokyo offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Imperial Hotel
Imperial Hotel Tokyo
Imperial Tokyo
Imperial Hotel Tokyo
Imperial Tokyo
Hotel Imperial Hotel Tokyo
Tokyo Imperial Hotel Hotel
Hotel Imperial Hotel
Imperial
Imperial Hotel
Imperial Hotel Tokyo
Imperial Hotel, Tokyo Hotel

Imperial Hotel, Tokyo Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1256 out of 1450 reviews
Rating 8 - Good. 136 out of 1450 reviews
Rating 6 - Okay. 31 out of 1450 reviews
Rating 4 - Poor. 14 out of 1450 reviews
Rating 2 - Terrible. 13 out of 1450 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities
All of those and great atmosphere, the lounge really nice place to spend after dinner drink before going to your room 👍👍
Stayed 4 nights in Dec 2025

10/10 Excellent

jonathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best service ever.
Stayed 3 nights in Dec 2025

10/10 Excellent

Yumiko

Liked: Cleanliness, amenities
Always very comfortable and very clean 🤗
Stayed 3 nights in Dec 2025

10/10 Excellent

Fei

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location, very friendly staffs, nice room setup.
Stayed 3 nights in Dec 2025

10/10 Excellent

Siil

Stayed 2 nights in Dec 2025

10/10 Excellent

Mae

Liked: Cleanliness, staff & service, amenities
The Imperial experience made my short trip to Tokyo a memorable event. The entrance is spectacular with the rose display and, in my case, a beautiful Christmas tree that made it a winter wonderland. As a special treat, a bride stood on the stairs for her personal photos, but made the hotel entrance quite dramatic.
Stayed 4 nights in Dec 2025

10/10 Excellent

Zifan

Liked: Cleanliness, amenities, property conditions & facilities
Everything is so great! The hotel, the location, the room, the staff, it is spotless!
Stayed 2 nights in Nov 2025

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and accommodating. Room clean and view very nice. Loved the robes PJs and slippers. Nadaman Japanese breakfast disappointing quality. Les Saissin breakfast, ambiance, service excellent.
Les Saisson breakfast
Lobby floral display
Stayed 4 nights in Dec 2025

10/10 Excellent

Edmond

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 3 nights in Dec 2025

10/10 Excellent

Tomoko

Liked: Cleanliness, amenities, property conditions & facilities
Although I only stayed one night, I enjoyed a classy hotel experience. The service was excellent, and did not disappoint. I was pleased that check-in was at 2PM and check-out was at 12PM, allowing for a relaxed stay. The breakfast buffet was also excellent.
Stayed 1 night in Dec 2025

10/10 Excellent

John

Liked: Cleanliness
Best hotel in tokyo
Stayed 2 nights in Nov 2025

10/10 Excellent

Yi Ying

Stayed 5 nights in Nov 2025

10/10 Excellent

Nadil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay here. We were impressed especially with the staff who went out of their way to be helpful and courteous. The hotel is quite grand with multiple excellent restaurants. Well located with access to multiple subway lines. Will plan to stay again during our next trip to Tokyo
Stayed 5 nights in Nov 2025

4/10 Poor

GOLNAZ

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The facility is outdated and depressing. Location is amazing
Stayed 3 nights in Nov 2025

10/10 Excellent

Michael

Stayed 1 night in Nov 2025

10/10 Excellent

Poul U

Liked: Cleanliness, staff & service, amenities
Very nice room
Stayed 4 nights in Nov 2025

10/10 Excellent

Edgar, Shenanadoah

Liked: Cleanliness, staff & service, property conditions & facilities
A Tokyo classic. Great grand hotel in the center of the city.
Stayed 5 nights in Nov 2025

6/10 Okay

Susie

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Did not have 24/7 lounge for guests. Charged for coffee in room. Staff was super nice and check in was easy.
Stayed 3 nights in Nov 2025

10/10 Excellent

Claydon

Liked: Cleanliness, amenities, property conditions & facilities
Very extremely attentive staff. Top notch 12/10 customer service. Cleanliness and the variety of amenities makes the stay worthwhile.
Stayed 3 nights in Nov 2025

10/10 Excellent

Violet

Stayed 2 nights in Nov 2025

10/10 Excellent

Yuriko

Liked: Cleanliness, amenities, property conditions & facilities
Room great, outstanding staff I find older staff are more alert to the needs of the guest and considerate Would have liked fabric freshener in the closet
Stayed 2 nights in Nov 2025

10/10 Excellent

Katherine

Stayed 3 nights in Oct 2025

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The service and staff were top notch, and what I would expect from a hotel of this caliber. The space felt very regal and fitting of the hotel name. Location was great, close to several subway lines and across the street from the beautiful Hibiya Park. I stayed in the Tower, on a high floor, and the view was lovely, though I was facing the train line so you could hear the train running during the day (not a huge issue since I wasn't in my room much during the day). Bathroom was stocked with lots of toiletries. I do wish there was an iron and ironing board provided in the room (I called down and had one promptly delivered, but I feel like this should just be a standard in every room). The hotel gym was also really nice. There were plenty of cardio machines, a free weight station and an area for yoga/stretching. I used the hotel laundry service, too, which was pricey but I didn't want to sacrifice time having to find a laundromat / do it on my own.
Stayed 3 nights in Oct 2025

10/10 Excellent

Julia

Stayed 2 nights in Nov 2025

10/10 Excellent

Alans

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2025