Imperial Hotel, Tokyo

5.0 star property

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Photo gallery for Imperial Hotel, Tokyo

Lobby
Property preview
Indoor pool
Exterior
1 bedroom, premium bedding, down duvets, in-room safe

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Room service

Explore the area

View in a map
1-1-1 Uchisaiwaicho Chiyoda-ku, Tokyo, Tokyo-to, 100-8558
  • Place, Hibiya Park
    ‪1 min walk‬
  • Place, Tokyo Imperial Palace
    ‪9 min walk‬
  • Place, Tokyo Tower
    ‪5 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪27 min drive‬

Room options

Main Building Regular Floor Park-View Corner Suite Twin Room Non Smoking

  • Sleeps 3

Main Building Imperial Floors Superior Double Room Non Smoking

  • Sleeps 2

Main Building Imperial Floors Junior Suite

  • Sleeps 2

Main Building Superior Twin

9.4 out of 10
Exceptional
(34 reviews)
  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds

Main Building Superior King

9.2 out of 10
Wonderful
(42 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Main Building Deluxe Twin

9.4 out of 10
Exceptional
(39 reviews)
  • 42 sq m
  • Sleeps 3
  • 2 Twin Beds

Main Building Deluxe King

10.0 out of 10
Exceptional
(15 reviews)
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Imperial Floor Deluxe Twin

10.0 out of 10
Exceptional
(4 reviews)
  • 42 sq m
  • Sleeps 3
  • 2 Twin Beds

Main Building Park View Corner Suite Twin

  • 115 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 2 Twin Beds

Main Building Park View Corner Suite King

  • 115 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

Imperial Floor Deluxe Suite King

  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Main Building Regular Floor Superior Twin Room Non Smoking

  • Sleeps 2

Main Building Regular floor Deluxe King Room Non Smoking

  • Sleeps 2

Main Building Regular Floor Deluxe Twin Room Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3

Main Building Imperial Floors Deluxe Twin Room Non Smoking

  • Sleeps 3

Main Building Regular floor Junior Suite King Non Smoking

  • Sleeps 2

Main Building Regular Floor Junior Suite Twin Non Smoking

  • Sleeps 3

Main Building Grand Chef Snoopy Room

  • Sleeps 2

Main Building Imperial Floors Deluxe King Suite Non Smoking

  • Sleeps 2

Main Building Imperial Floors Deluxe Two Double Bed Suite

  • Sleeps 2

Main Building Imperial Floors Junior Suite King Non Smoking

  • Sleeps 2

Main Building Imperial Floors Junior Suite Two Double Non Smoking

  • Sleeps 3

Main Building Regular Floor Family Connecting Room

  • Sleeps 4

Main Building Junior Suite King

8.8 out of 10
Excellent
(6 reviews)
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

Main Building Junior Suite Twin

8.8 out of 10
Excellent
(3 reviews)
  • 54 sq m
  • Sleeps 4
  • 2 Twin Beds

Imperial Floor Superior King

10.0 out of 10
Exceptional
(14 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Imperial Floor Junior Suite King

10.0 out of 10
Exceptional
(3 reviews)
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

Imperial Floor Junior Suite Twin

9.0 out of 10
Wonderful
(2 reviews)
  • 54 sq m
  • Sleeps 3
  • 2 Twin Beds

Main Building Deluxe Park View Double

10.0 out of 10
Exceptional
(2 reviews)
  • 42 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

Main Building Deluxe Park View Twin

8.8 out of 10
Excellent
(3 reviews)
  • 42 sq m
  • Park view
  • Sleeps 3
  • 2 Twin Beds

Main Building Junior Suite Park View Twin

10.0 out of 10
Exceptional
(2 reviews)
  • 54 sq m
  • Park view
  • Sleeps 5
  • 2 Twin Beds

Imperial Floor Deluxe Park View Double

  • 42 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

Imperial Floor Deluxe Park View Twin

10.0 out of 10
Exceptional
(1 review)
  • 43 sq m
  • Park view
  • Sleeps 3
  • 2 Twin Beds

Tower Building High Floor Standard Twin, Non Smoking

9.4 out of 10
Exceptional
(38 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

Tower Building High Floor Standard Double, Non Smoking

9.4 out of 10
Exceptional
(12 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

Tower Building High Floor Premier Twin, Non Smoking

  • 50 sq m
  • Sleeps 3
  • 2 Twin Beds

Tower Building High Floor GINZA VIEW Corner Suite Twin, Non Smoking

  • 72 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

Tower Building High Floor 2 Bed Room Suite Twin, Non Smoking

  • 99 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds

Tower Building High Floor Pent House Suite Twin, Non Smoking

  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

Tower Building High Floor Pent House Suite Double, Non Smoking

  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

High Floor Standard Twin - Tower Bldg [Dec31-Jan2: Restaurant access limited due to full house]

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

High Floor Standard Twin - Tower Bldg[Jan2:Check-in 3PM/Restaurant access limited due to full house]

  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

High Floor Standard Double - Tower Bldg [Dec31-Jan2: Restaurant access limited due to full house]

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

High Floor Standard Double-Tower Bldg[Jan2:Check-in 3PM/Restaurant access limited due to full house]

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

High Floor Premier Twin - Tower Bldg [Dec31-Jan2: Restaurant access limited due to full house]

  • 50 sq m
  • Sleeps 3
  • 2 Twin Beds

High Floor Premier Twin - Tower Bldg [Jan2:Check-in 3PM/Restaurant access limited due to full house]

  • 50 sq m
  • Sleeps 3
  • 2 Twin Beds

GINZA VIEW Suite Twin - Tower Bldg [Dec31-Jan2: Restaurant access limited due to full house]

  • 72 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

GINZA VIEW Suite Twin - Tower Bldg [Jan2:Check-in 3PM/Restaurant access limited due to full house]

  • 72 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

Penthouse Suite Twin - Tower Bldg [Dec31-Jan2: Restaurant access limited due to full house]

  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

Penthouse Suite Twin - Tower Bldg [Jan2:Check-in 3PM/Restaurant access limited due to full house]

  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

Penthouse Suite Double - Tower Bldg [Dec31-Jan2: Restaurant access limited due to full house]

  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Penthouse Suite Double - Tower Bldg [Jan2:Check-in 3PM/Restaurant access limited due to full house]

  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Tower Building, Standard Twin, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 2 Twin Beds

Tower Building, Standard Double, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

Tower Building, Premier Twin, Non Smoking

  • Sleeps 3
  • 2 Twin Beds

Standard Twin - Tower Bldg [Dec31-Jan2: Restaurant access limited due to full house]

  • Sleeps 2
  • 2 Twin Beds

Standard Twin - Tower Bldg [Jan2:Check-in 3PM/Restaurant access limited due to full house]

  • Sleeps 2
  • 2 Twin Beds

Standard Double - Tower Bldg [Dec31-Jan2: Restaurant access limited due to full house]

  • Sleeps 2
  • 1 Double Bed

Standard Double - Tower Bldg [Jan2:Check-in 3PM/Restaurant access limited due to full house]

  • Sleeps 2
  • 1 Double Bed

Premier Twin - Tower Bldg [Dec31-Jan2: Restaurant access limited due to full house]

  • Sleeps 3
  • 2 Twin Beds

Premier Twin - Tower Bldg [Jan2:Check-in 3PM/Restaurant access limited due to full house]

  • Sleeps 3
  • 2 Twin Beds

Main Building Regular Floor Superior Double Room Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

Main Building Regular floor Park-View Corner Suite King Room Non smoking

  • Sleeps 2

Main Building Regular floor Superior Room

  • Sleeps 2

Main Building Regular Floor Deluxe Park-View King Room Non Smoking

  • Sleeps 2

Main Building Regular floor Deluxe Park-View Twin Room Non Smoking

  • Sleeps 3

Main Building Regular Floor Junior Suite Park-View Twin Room Non Smoking

  • Sleeps 3

Main Building Imperial Floors Deluxe Park-View King Room Non Smoking

  • Sleeps 2

Main Building Imperial Floors Deluxe Park-View Twin Room Non Smoking

  • Sleeps 2

Tower Building High Floor Standard Twin Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2

Tower Building High Floor Standard King Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2

Tower Building High Floor Premiere Twin Non Smoking

  • Sleeps 3

Tower Building High Floor 2 Bed Room Suite Twin Non Smoking

  • Sleeps 4

Tower Building High Floor Penthouse Suite Twin Non Smoking

  • Sleeps 2

Tower Building High Floor Penthouse Suite King Non Smoking

  • Sleeps 2

Tower Building High Floor Ginza-View Corner Suite Twin Non Smoking

  • Sleeps 2

Tower Building High Floor Residential Suite Twin Non Smoking

  • Sleeps 3

Tower Building High Floor Standard Twin Non Smoking (Restaurants Are Busy From Dec.31-Jan.2)

  • Sleeps 2

Tower Building High Floor Standard King Non Smoking (Restaurants Are Busy From Dec.31-Jan.2)

  • Sleeps 2

Tower Building High Floor Premiere Twin Non Smoking (Restaurants Are Busy From Dec.31-Jan.2)

  • Sleeps 3

Tower Building High Floor Penthouse Suite Twin Non Smoking (Restaurants Are Busy From Dec.31-Jan.2)

  • Sleeps 2

Tower Building High Floor Penthouse Suite King Non Smoking (Restaurants Are Busy From Dec.31-Jan.2)

  • Sleeps 2

Tower Building High Floor Ginza-View Corner Suite Twin (Restaurants Are Busy From Dec.31-Jan.2)

  • Sleeps 2

Tower Building High Floor Penthouse Suite Twin Non Smoking(Restaurants Are Busy On Jan. 2)

  • Sleeps 2

Tower Building High Floor Ginza-View Corner Suite Twin Non Smoking (Restaurants Are Busy On Jan. 2)

  • Sleeps 2

Tower Building High Floor Premiere Twin Non Smoking(Restaurants Are Busy On Jan. 2)

  • Sleeps 2

Tower Building High Floor Standard Twin Non Smoking (Restaurants Are Busy On Jan. 2)

  • Sleeps 2

Tower Building High Floor Penthouse Suite King Non Smoking (Restaurants Are Busy On Jan. 2)

  • Sleeps 2

Tower Building High Floor Standard King Non Smoking(Restaurants Are Busy On Jan. 2)

  • Sleeps 2

Tower Building Standard Twin Non Smoking

  • Sleeps 2

Tower Building Standard King Non Smoking

  • Sleeps 2

Tower Building Premiere Twin Non Smoking

  • Sleeps 3

Similar properties

About this property

Imperial Hotel, Tokyo

Luxury Tokyo hotel connected to the convention center, steps from Hibiya Park
This hotel features 8 restaurants, an indoor pool, and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, 2 coffee shops/cafes, and a sauna are onsite.
Imperial Hotel, Tokyo offers 918 accommodations with DVD players and laptop-compatible safes. Beds feature down comforters and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and bidets.

This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include offices, desks, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy.
The shopping around Imperial Hotel, Tokyo gets high marks from our customers. During your stay, you'll be connected to the convention center, and just a quick walk from Hibiya Park. Free WiFi in public areas, 8 restaurants, and 2 bars are available.
  • Free WiFi
  • Enjoy French cuisine at Les Saisons, one of the property's 8 restaurants and 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include babysitting, supervised childcare, and dry cleaning/laundry
  • Onsite recreation includes a 24-hour gym and a sauna
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Steps from Hibiya Park and 12 minutes by foot from Tokyo Imperial Palace
  • Airport, train station, and local-area shuttle service available for a fee
Imperial Hotel, Tokyo offers its guests a children's pool, an indoor pool, a hot tub, and a sauna. There are 8 restaurants and 2 coffee shops/cafes, as well as a grocery/convenience store. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A business center, 7 meeting rooms, and limo/town car service are available. Event space at this hotel measures 344 square feet (32 square meters) and includes a conference center. A 24-hour fitness center, spa services, and multilingual staff are also featured at the luxury Imperial Hotel, Tokyo. An airport shuttle (available 24 hours), an area shuttle, and a train station drop-off service are available for a fee. Parking is available for a fee. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Tokyo hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 9:30 AM.
Les Saisons - This fine-dining restaurant specializes in French cuisine. Reservations are required.
The Imperial Viking Sal - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
Kamon - This fine-dining restaurant serves lunch and dinner. Open daily.
Nakata - This sushi bar specializes in sushi and serves lunch and dinner. Open daily.
Old Imperial Bar - Onsite bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Covered parking on site (JPY 12,000 per day; includes in/out privileges)
  • RV/bus/lorry parking on site
  • Extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: JPY 5,800 to 6,700 for adults and JPY 3,800 to 6,000 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 8 restaurants
  • Coffee and tea in common areas

Restaurants on site

  • Kamon
  • Les Saisons
  • Nakata
  • Old Imperial Bar
  • The Imperial Viking Sal

Things to do

  • 24-hour gym
  • Children's pool
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • Shopping centre

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (344 square foot of space)

Spa

  • Aromatherapy
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Thin carpet in public areas
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 31 floors
  • Built in 1970
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • DVD player

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Office
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Additional fees of 3,800-6,000 JPY apply to children 0-6 years old for breakfast, when sharing existing bedding with their parent. Fees are collected at the property.
Meals are not included in the room rate for children.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately JPY 5800 to 6700 for adults, and JPY 3800 to 6000 for children
  • Airport shuttle fee: JPY 58900 per person (one-way)
  • Airport shuttle fee per child: JPY 58900 (one-way), (from 1 to 5 years old)
  • Covered self parking fee: JPY 12000 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Imperial Hotel, Tokyo offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Imperial Hotel
Imperial Hotel Tokyo
Imperial Tokyo
Imperial Hotel Tokyo
Imperial Tokyo
Hotel Imperial Hotel Tokyo
Tokyo Imperial Hotel Hotel
Hotel Imperial Hotel
Imperial
Imperial Hotel
Imperial Hotel Tokyo
Imperial Hotel, Tokyo Hotel

Imperial Hotel, Tokyo Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 1135 out of 1304 reviews
Rating 8 - Good. 121 out of 1304 reviews
Rating 6 - Okay. 27 out of 1304 reviews
Rating 4 - Poor. 13 out of 1304 reviews
Rating 2 - Terrible. 8 out of 1304 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing trip
Stayed 8 nights in Jul 2025

10/10 Excellent

Abe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tokyo. Imperial hotel

Amazing and friendly staff. Great hotel. Specious rooms. Thank you for upgrading us and bringing Nespresso machine to our room. Definitely we will recommend this great hotel!
Stayed 2 nights in Aug 2025

10/10 Excellent

Thania

Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotels lives up to its 5-star rating. First, this review is based on our stay in a Tower room. Yes, it will be cheaper considering you have to walk each day over to the main building for breakfast. Yet, if you don't mind the extra steps, it can be a great deal for a 5-star hotel if you get a good price. Even up on the 28th floor, you can hear the bullet train and metro passing most of the day.
Stayed 4 nights in Aug 2025

10/10 Excellent

John, Spearfish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was perfect!
Stayed 2 nights in Jul 2025

10/10 Excellent

Abe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tokyo

Very friendly and professional staff. Our room was very noisy. All night I was hearing the noice from the train tracks on the bridge near the hotel. We are coming back to stay there for two nights. I asked the front desk to change our room to another side so we won’t hear the noice.
Stayed 2 nights in Aug 2025

10/10 Excellent

Mark

Stayed 1 night in Jul 2025

10/10 Excellent

Connor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great, the hotel was immaculate, internet access was good and the restaurant prices were to be expected from a 5 star hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Would definitely stay there again
Stayed 3 nights in Jul 2025

10/10 Excellent

Tae, Boston

Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Ruoxin

Stayed 4 nights in Jul 2025

8/10 Good

grace

Travelled with family
Liked: Cleanliness, staff & service
Datées. Things run down. Had to change room since shower not working. Took forever for someone to come and someone to give us new keys - stayed in Towers. Elevator Eve slower in Towers compared to main- felt like stayed in 2 different hotels. No usb outlet and new room over train tracks so hear trains going
Stayed 4 nights in Jul 2025

10/10 Excellent

Noe

Liked: Cleanliness
Stayed 2 nights in Jul 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Simply outstanding
Stayed 3 nights in Jun 2025

10/10 Excellent

Hisako

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

JON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, great location
Stayed 4 nights in Jun 2025

10/10 Excellent

Victoria

Stayed 7 nights in Jun 2025

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
If I could give a 6 stars I would. Amazing hotel and staff are beyond helpful.
Stayed 4 nights in Jun 2025

8/10 Good

Amit

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel offers a range of properties. The standard rooms in the towers are, in my opinion, well below five-star quality: they’re small, and the bathroom isn’t separated from the shower. The junior suite in the main building is excellent! It’s true that the hotel’s décor is outdated, but not a deal breaker
Stayed 5 nights in Apr 2025

10/10 Excellent

Nathalia

Stayed 2 nights in Jun 2025

10/10 Excellent

Tanimoto

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lush

I've always dreamed of staying at the Imperial Palace Hotel. It surpassed my expectations.
Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, amenities
Their service and hospitality is impeccable!! My daughter’s swim cover up got mixed in with the towels and went missing. They were able to track it down and deliver it to our next hotel with a gift for the incident. I would recommend 100%!!
Stayed 4 nights in May 2025