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Luana Shibuya

2.5 star property

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Photo gallery for Luana Shibuya

Exterior
Deluxe Twin Room
Queen Room
Property entrance
Mini-fridge, microwave, stovetop, electric kettle

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Kitchen

Explore the area

View in a map
3-8-11 Hatagaya, Shibuya, Tokyo, Tokyo, 151-0072
  • Place, Tokyo Opera City Concert Hall
    ‪13 min walk‬
  • Place, Shinjuku Central Park
    ‪19 min walk‬
  • Place, Tokyo Metropolitan Government Building
    ‪3 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪38 min drive‬

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.8 out of 10
Excellent
(5 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Queen Room

Queen Room

Queen Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

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About this property

Luana Shibuya

Free WiFi in public areas and multilingual staff assistance are available at this smoke-free hotel. Housekeeping is available on request.
Luana Shibuya offers 24 accommodations with slippers and hair dryers. Flat-screen televisions come with digital channels. Kitchenettes offer stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers, bidets, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

During your stay at Luana Shibuya, you'll be within walking distance of Tokyo Metropolitan Government Building. Enjoy features like free WiFi in public areas.
  • Free WiFi
  • Amenities include a multilingual staff
  • 6 minutes by car from Shibuya Crossing and 9 minutes from Tokyo Imperial Palace
Luana Shibuya offers its guests multilingual staff. Public spaces have free WiFi.

This Tokyo hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Dining table
  • In-room kitchenette
  • In-room microwave
  • Mini-fridge

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request
  • Multilingual staff

Accessibility

  • No lift

More

  • 2 buildings
  • 4 floors
  • Built in 2021
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Dining table
  • Electric kettle
  • Griddle
  • Hob
  • Kitchenette
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Washing machine

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance, smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property does not have a front desk. This property doesn't offer after-hours check-in. Guests will receive an email 24 hours before arrival with check-in information and smart lock details. Guests can access their accommodation through a private entrance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Luana Shibuya Hotel
Luana Shibuya Tokyo
Luana Shibuya Hotel Tokyo

Luana Shibuya Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 53 out of 101 reviews
Rating 8 - Good. 28 out of 101 reviews
Rating 6 - Okay. 13 out of 101 reviews
Rating 4 - Poor. 3 out of 101 reviews
Rating 2 - Terrible. 4 out of 101 reviews

9.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Jonathan

Travelled with group
Disliked: Cleanliness
Room needed to be cleaned better. Dust everywhere and something that looked like mold on a wall.
Stayed 4 nights in Dec 2025

6/10 Okay

Medhat, Macomb

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was in excellent and clean condition. The only reason I am giving it 3 Stars is because Expedia was now upfront that there were no elevator and there’s no front reception in this hotel clearly right in the description. It was very frustrating when we arrived and we realized there’s no front reception and the instructions in the Expedia email were not clear.
Stayed 4 nights in Nov 2025

6/10 Okay

kurt e

Business traveller
Liked: Cleanliness, amenities
Very nice location. Room and accommodations are also very nice. Check-in was extremely difficult and confusing; took multiple attempts and phone calls before it was resolved. Not having any staff in the premises or a front desk seemed like a non-issue when making reservations but it turned out I missed having that resource available.
Stayed 7 nights in Oct 2025

10/10 Excellent

Thornton, Norfolk

Stayed 1 night in Nov 2025

10/10 Excellent

Peter

Liked: Cleanliness, amenities
Clean room close to local stores. Quiet area
Stayed 7 nights in Oct 2025

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was nice and comfortable. First time staying somewhere with no staff and self check in but it was no issue checking in. The area was really nice. We were never bothered by anyone. The train station being so close was very convenient. All in all we felt safe and comfortable while staying in our room.
Stayed 7 nights in Oct 2025

10/10 Excellent

James

Stayed 1 night in Oct 2025

10/10 Excellent

Ilhan

Stayed 1 night in Oct 2025

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good: Location (close to train station, restaurants, convenience store), Clean, Laundry in restroom, Kitchen, Easy self-check-in in multiple languages via touch-screen interface (fast, good for introverts, no checkout needed), Quiet, Good WiFi. Bad: Self-check-in limited hours despite no-staff system, No dishwashing gloves. Notes: Not wheelchair accessible (property entrance, rooms).
Stayed 3 nights in Sep 2025

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 7 nights in Sep 2025

4/10 Poor

Mary

Travelled with family
Disliked: Staff & service
No internet. Not in Shibuya..50 minute walk.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay!

Hotel was very clean and extremely functional. Felt very safe and had all of the amenities we needed!
Stayed 4 nights in Sep 2025

8/10 Good

Kenya

Stayed 5 nights in Aug 2025

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quite and close to train station.
Stayed 4 nights in Jun 2025

6/10 Okay

Juan

Travelled with group
Liked: Staff & service
Good stay
Stayed 5 nights in Jun 2025

6/10 Okay

Francisco

Travelled with partner
Disliked: Amenities
Location is perfect as it is in walking distance to Hatagaya metro station. There are multiple business in close distance to the property (convenience stores, supermarkets, pharmacies, bars, restaurants, hair dressers, laundries, etc). The property is newish and kept in very good conditions. It is perfect for just a couple of days stay. However, it is very inconvenient for staying more than 2 days. The reason is that it is tiny. You a confortable bed, a kitchenette and a bathroom (there is a washing machine but, there is not a dryer). It does not have a proper table were you can seat and eat. Neither has proper seats. There are very very limited kitchen utensils. We booked this property as it was marketed as an apartotel. However, it is a crossover between a tiny hotel room and an apartotel with inconvenient forniture. It is a pity because, even using the same space but, with clever forniture and kitchen utensils the effect would be much different. The location though is second to none. Also, the building looks solid and clean. Hope feedback is taken and an interior designer is hired to improve the product.
Stayed 10 nights in May 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very comfortable
Stayed 7 nights in Apr 2025

10/10 Excellent

Stevie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel was beautiful and quiet in a busy city like Tokyo we couldn't hear any outside noise at night. the amenities in the hotel were also very nice. only thing could of been better would be some more and comfy pillows. would happily stay here again
Stayed 7 nights in Apr 2025

6/10 Okay

ethan

Stayed 12 nights in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
It was certainly fun for 3-5 days, but after that we decided to move on and see other areas. Wish they had longer stays month discount pricing but they do not 確かに3〜5日間は楽しかったのですが、その後は移動して他の地域を見ることにしました。長期滞在の場合は月々の割引価格があればいいのですが、そうではありません
Stayed 5 nights in Apr 2025

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Compact but perfect
Stayed 2 nights in Mar 2025

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great experience!
Stayed 2 nights in Jan 2025

8/10 Good

Nick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
In a quiet more suburban area of Shibuya with some great local bakeries and ramen places, and the usual lawsons etc very closeby. We enjoyed coming back here compared to the very hectic Tokyo streets. While it’s not in the midddle of the madness it’s well connected to public transport, and was a good change. Useful to know it has a washing machine but no detergent or a dryer, but very close laundromats for drying
Stayed 5 nights in Jan 2025

10/10 Excellent

Rona

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to stores and restaurants and also to yhe train stations
Stayed 4 nights in Jan 2025

8/10 Good

Bridgette

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 8 nights in Dec 2024