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Smile Hotel Sugamo

3.0 star property

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Photo gallery for Smile Hotel Sugamo

Lobby
Breakfast served
Down duvets, memory-foam beds, in-room safe, desk
Lobby sitting area
Property grounds

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Laundry room
  • Housekeeping

Explore the area

View in a map
2-4-7 Sugamo, Toshima-ku, Tokyo, Tokyo-to, 170-0002
  • Place, Shinshoji Temple
    ‪3 min walk‬
  • Place, Rikugien Garden
    ‪9 min walk‬
  • Place, Sunshine City Shopping Mall
    ‪4 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪42 min drive‬

Room options

View all photos for Economy Double Room, Non Smoking

Down duvets, memory-foam beds, in-room safe, desk

Economy Double Room, Non Smoking

8.4 out of 10
Very good
(26 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 Large Single Bed

View all photos for Single Room, Non Smoking

Down duvets, memory-foam beds, in-room safe, desk

Single Room, Non Smoking

8.6 out of 10
Excellent
(26 reviews)
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

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About this property

Smile Hotel Sugamo

This smoke-free hotel features a restaurant, self parking, and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and a front-desk safe.
Smile Hotel Sugamo offers 126 air-conditioned accommodations with safes and complimentary bottled water. Memory foam beds feature down comforters. A pillow menu is available. Televisions come with pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and in-room massages can be requested.

Our customers tell us they can't get enough of the helpful staff at Smile Hotel Sugamo. During your stay, you'll be within walking distance of Sunshine City Shopping Mall. Free WiFi in public areas, a restaurant, and dry cleaning service are available.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Self parking available for a fee
  • Amenities include a front-desk safe, laundry facilities, and an elevator
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 5 minutes by car from Tokyo Dome and 7 minutes from Ueno Park
There's a restaurant on site. Public spaces have free WiFi. Smile Hotel Sugamo also features a vending machine, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 3-star Tokyo hotel is smoke free.

Smile Hotel Sugamo has a restaurant serving breakfast only.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (JPY 2,000 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • TV

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: JPY 2000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Smile Hotel Sugamo
Smile Hotel Sugamo Tokyo
Smile Sugamo
Smile Sugamo Tokyo
Smile Hotel Sugamo Tokyo, Japan
Smile Hotel Sugamo Tokyo Japan
Smile Hotel Sugamo Hotel
Smile Hotel Sugamo Tokyo
Smile Hotel Sugamo Hotel Tokyo

Smile Hotel Sugamo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 336 out of 759 reviews
Rating 8 - Good. 295 out of 759 reviews
Rating 6 - Okay. 97 out of 759 reviews
Rating 4 - Poor. 21 out of 759 reviews
Rating 2 - Terrible. 10 out of 759 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Stayed 4 nights in Dec 2025

10/10 Excellent

Irvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Dec 2025

10/10 Excellent

CHUN-PIN

Stayed 3 nights in Dec 2025

8/10 Good

Jessie

Liked: Cleanliness
Location: Good (close to JR Sugamo, around 5 mins walk), 24 hrs Supermarket (Seiyu), 24 hrs Convenience stores in 1-2 mins walk Services: Good Facilities: Average (some facilities are dated) It is not my first time to stay at this hotel, and not the last time for sure. Will choose this hotel again when I am at Tokyo next time
Stayed 7 nights in Nov 2025

8/10 Good

Seung Hwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One big downside of the room was that the air conditioning only blew hot air, and there wasn’t even an option to use just the fan without the heat.
Stayed 2 nights in Nov 2025

10/10 Excellent

Cole

Stayed 1 night in Nov 2025

2/10 Terrible

Laura

Disliked: Cleanliness, amenities, property conditions & facilities
Great for the price point, but the lack of airflow and subpar cleaning made it feel more like a dirty sauna than a hotel room.
Stayed 4 nights in Nov 2025

10/10 Excellent

eiki

Stayed 2 nights in Nov 2025

8/10 Good

Alain

Liked: Cleanliness, staff & service, amenities
The room was ok
Stayed 2 nights in Nov 2025

10/10 Excellent

Yasser Mostafa

Liked: Cleanliness, amenities, property conditions & facilities
very polite and supportive staff. Clean hotel. The location is excellent, as it is close to Sugamo Station, from which you can easily access various areas and places in Tokyo.
Stayed 13 nights in Nov 2025

10/10 Excellent

YA-CHIEH

Stayed 3 nights in Nov 2025

10/10 Excellent

Christopher

Stayed 2 nights in Oct 2025

10/10 Excellent

Adam

Stayed 4 nights in Oct 2025

10/10 Excellent

PIK LAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Callum

Stayed 5 nights in Oct 2025

10/10 Excellent

Gideon

Liked: Cleanliness, staff & service, property conditions & facilities
Clean nice a quiet and very convenient to the train station and the yamanote
Stayed 4 nights in Oct 2025

2/10 Terrible

TSUJINO

Disliked: Property conditions & facilities, room comfort
お風呂にお湯を貯めて、2分ほど目を離した間にたくさんだったはずのお湯がカラになってました…入浴剤買ってきて入れてたのに。 Wi-Fiは時間によってかなり遅くなります。
Stayed 2 nights in Sep 2025

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tons of little gems surrounded in the area. Staff super friendly and helpful laundry is also convenient
Stayed 4 nights in Sep 2025

6/10 Okay

Joshua l

Stayed 4 nights in Sep 2025

10/10 Excellent

Astrid Carolina Mercado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, just around 5 minutes to the Yamanote line, clean rooms, and friendly staff.
Stayed 6 nights in Sep 2025

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly nice area lots of restaurants to check out
Stayed 3 nights in Sep 2025

8/10 Good

Maika

Stayed 1 night in Sep 2025

10/10 Excellent

ATSUKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

スマイルホテル巣鴨は、私のお気に入りのホテルです。

ここのホテルは立地がとても良く、買物、交通、食事には非常にに便利です。またスタッフの方は親切で、親しみがあってとても対応が良いです。東京に行く度に毎回10〜14日間滞在しています。スマイルホテル巣鴨は私のお気に入りのホテルです。
Stayed 10 nights in Sep 2025

10/10 Excellent

Gail

Stayed 6 nights in Sep 2025