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Sure Hotel by Best Western Saint-Amand-Les-Eaux

3.0 star property

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Photo gallery for Sure Hotel by Best Western Saint-Amand-Les-Eaux

Lobby
Standard Room, 2 Single Beds, Non Smoking
Lounge
Lobby
Shower, hair dryer, towels

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
Zone commerciale - Rocade Nord, Saint-Amand-les-Eaux, Nord, 59230
  • Place, Scarpe-Escaut Regional Natural Park
    ‪1 min walk‬
  • Place, Nord-Pas de Calais Mining Basin
    ‪16 min walk‬
  • Place, Lille Grand Palais
    ‪34 min drive‬
  • Airport, Lille (LIL-Lesquin)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Non Smoking

Family Room, Non Smoking

Family Room, Non Smoking

7.0 out of 10
Good
(4 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Desk, soundproofing, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(31 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Desk, soundproofing, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Sure Hotel by Best Western Saint-Amand-Les-Eaux

Along with free newspapers, this smoke-free hotel has free self parking and free WiFi in public areas. Other amenities include multilingual staff assistance and a vending machine.
Sure Hotel by Best Western Saint-Amand-Les-Eaux offers 59 accommodations with complimentary newspapers and complimentary bottled water. Flat-screen televisions come with cable channels.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they can't get enough of the helpful staff at Sure Hotel by Best Western Saint-Amand-Les-Eaux. During your stay, you'll be within walking distance of Nord-Pas de Calais Mining Basin. Features include free WiFi in public areas and free self parking, plus breakfast (surcharge).
  • Free WiFi
  • Free self parking
  • Buffet breakfast served daily for a fee
  • Amenities include free lobby newspapers, a car charging station, and a multilingual staff
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Steps from Scarpe-Escaut Regional Natural Park and a 2-minute drive from Nord-Pas de Calais Mining Basin
  • Pets welcome for a fee (restrictions apply)
Sure Hotel by Best Western Saint-Amand-Les-Eaux offers its guests a vending machine, multilingual staff, and complimentary newspapers in the lobby. Public spaces have free WiFi. Self parking is free.

This 3-star Saint-Amand-les-Eaux hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: EUR 9.50 for adults and EUR 3.80 for children

Family friendly

  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (104 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6 AM - 11 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 5.00 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.84 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 9.50 for adults and EUR 3.8 for children
  • Pet fee: EUR 5.00 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
The front desk at this property is open daily from 6 AM - 11 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Sure Hotel by Best Western Saint-Amand-Les-Eaux.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel Akena City Saint-Amand-Les-Eaux
Akena City Saint-Amand-Les-Eaux
Hotel Hôtel Akena City Saint-Amand-Les-Eaux Saint-Amand-les-Eaux
Saint-Amand-les-Eaux Hôtel Akena City Saint-Amand-Les-Eaux Hotel
Hotel Hôtel Akena City Saint-Amand-Les-Eaux
Hôtel Akena City Saint-Amand-Les-Eaux Saint-Amand-les-Eaux
Hôtel Akena City Saint Amand Les Eaux
Hôtel Akena
Akena
Sure By Saint Amand Les Eaux
Hôtel Akena City Saint Amand Les Eaux
Sure Hotel by Best Western Saint-Amand-Les-Eaux Hotel

Sure Hotel by Best Western Saint-Amand-Les-Eaux Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 222 out of 524 reviews
Rating 8 - Good. 209 out of 524 reviews
Rating 6 - Okay. 60 out of 524 reviews
Rating 4 - Poor. 20 out of 524 reviews
Rating 2 - Terrible. 13 out of 524 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel easy to locate from the autoroute with excellent parking. Restaurant just across the road with a large shopping centre close to the hotel. Nice staff and a comfortable stay.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Good hotel
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, amenities
Top
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Just a nicer budget hotel with good service, easy access and cinvenientky locating for shopping and the town itself.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Carine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good budget stop over that rivals Ibis at a gret price
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cant fault this hotel

I cant fault this hotel. We are low maintence family who use this hotel as a base to travel around france. We visited disneyland and eftelling from this hotel. While both are a fair distance away we still found this hotel perfect
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Hans-Joachim

Liked: Cleanliness, property conditions & facilities
Nice and inexpensive hotel, very friendly staff. The beds were a bit small but the room was clean and there was enough space for our baggage. The whole property is gated and we felt safe.
Stayed 1 night in May 2025
Verified

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel with excellent parking. Restaurant justwcross the road and a large shopping cente next door.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Toni Cyryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Very convenient and accessible to the shops and the motorway. Had a wonderful stay and staff are very helpful, welcoming and approachable
Stayed 5 nights in Jul 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great size room! Exactly what was needed and the staff were very helpful as arrived after check in closed.
Stayed 1 night in Apr 2024
Verified

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
The price versus quality is great. Staff was helpful and friendly. Room was clean and simple, everything was there. Great place for a stop over.
Stayed 1 night in Sep 2023
Verified

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple and clean

Straightforward, simple hotel. Tidy and clean room. Free EV charger was a bonus.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Nice

Good location easybaccess
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Yannick

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

Kelly

Liked: Staff & service
The hotel was ok. The room was spacious but basic. Limited options for dining nearby.
Stayed 1 night in Feb 2025
Verified

8/10 Good

Mr P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

We enjoyed our stay here. Clean, comfortable and quiet. We had a room at the back of the hotel, which was only overlooked by trees. Breakfast was continental and included in our room rate. There were a few restaurants close by and a supermarket which was handy.
Stayed 1 night in Jul 2023
Verified

8/10 Good

Grant

Improved room over competitors. Comfortable, clean smelling bed. Really needs nighttime lighting for the bathroom.
Stayed 1 night in May 2025
Verified

8/10 Good

Timothy

Liked: Cleanliness, staff & service, room comfort

Very nice comfortable to stay at

Second time staying here and it is a nice hotel to stay at with the family if you have a family room as the kids have there own section. Unfortunately when we arrived the bed was broken. But the receptionist was nice and gave us a room accross the hall for me and 1 child. While my wife and the other kid stayed in the orginal room until the bed was fixed the next night. Overall is a very nice place to stay while we visit other areas of france/belgium
Stayed 3 nights in Dec 2024
Verified

6/10 Okay

Przemyslaw

Liked: Staff & service

Mediocre

Rooms are quite ok. Good parking. Super strong springs for bathroom doors, hard to open. If you need any internet connection- stay away. They offer 0.6Mbps and they say it's fiber.
Stayed 2 nights in Sep 2023
Verified

6/10 Okay

richard

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Air con nor working in 30 degrees C

This is a good budget hotel but our stay was spoilt by the air con not working. The member of staff was not really interested and it is our belief that it was deliberately switched off to save high fuel bills
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Edwin

Liked: Cleanliness
Personnel de la réception, impoli ou raciste, je ne saurai dire très bel hôtel. Malheureusement une forte odeur de peinture. On voit que c’était rénover récemment et une forte odeur de tabac froid dans la chambre où je dormais.
Stayed 1 night in Mar 2026
Verified

8/10 Good

SANDRINE

Liked: Cleanliness, staff & service, property conditions & facilities
Personnel disponible et agréable, hôtel bien situé avec un bon rapport qualité prix
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Très bien parking fermé et accessible hôtel bien situé personnel sympathique excellent
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Stephane

Liked: Cleanliness
Disliked: Amenities
moyen mais prix abordable
Stayed 1 night in Jan 2026