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"Not good for the money at least 2stars,dirty room and walls ,but good bathroom and clean " More
4 May 2018 by Hotel Manager
Dear Sir, We are really sorry that your experience has not been positive, but let us disagree with your review and reply to your review point by point (as we already did though Ebookers): "I booked a junior suite as a birthday treat for my partner " - We saw this information and we have welcomed you with a complimentary bottle of sparkling wine upon arrival, as a special birthday treat. "First they gave us a room that was clearly not a suite nor was it in any of the pictures of the hotel suites" -The Hotel has only Junior Suites, not Suites. All of our rooms as clearly showed on Expedia and Ebookers with complete description. "I was also bitten by some bugs on the bed and there was blood on the sheet" - Probably you confuse bed bugs with mosquitos, which are different.. bed bugs are carried by travellers themselves through suitcases and, if present, force the hotel to make a total disinfection of the room for at least a week (which has not happened) "There was no hot water" -Hot water was unavailable for 10 minutes in all the Hotel. The water wasn’t cold but lukewarm. No other guests complained about it. "Ebookers refunded the 1 day hotel stay as the hotel refused to accept" - This information is wrong: the Hotel decide to offer you a refund, not Ebookers. The charge was made by the Hotel so is the Hotel that refunded the amount to your credit card, not Ebookers. Despite all above listed, we make our apologies if we missed something; our main purpose it to improve our service and it is feedback like this that we learn from. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
As a guest of Hotel Al ponte dei sospiri, you'll find tour/ticket assistance, concierge services, and laundry facilities. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The boutique Hotel Al ponte dei sospiri also features room service (during limited hours), a front desk safe, and a porter. This 4-star Venice hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Hotel Al ponte dei sospiri offers 13 accommodations with minibars and a safe. Televisions come with satellite channels. Bathrooms include slippers, bidets and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a daily basis.
All'Angelo Art Café – On-site wine bar. Happy hour is offered.
Room service (during limited hours) is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
On certain dates of the year, visitors must pay an access fee of EUR 5 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates and request an exemption, visit cda.comune.venezia.it.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
