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Mercure Wien City

4.0 star property

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Photo gallery for Mercure Wien City

Daily buffet breakfast for a fee
A hotel lobby with a reception desk, a seating area, a bar, and a large window.
A modern living room with a sofa, chairs, a coffee table, and a bookshelf.
Terrace/patio
A modern hotel entrance with a sign reading 'Mercure Hotel,' large windows, and potted plants.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View in a map
Hollandstrasse 3, Vienna, Vienna, 1020
  • Place, Schwedenplatz
    ‪5 min walk‬
  • Place, Stephansplatz
    ‪9 min walk‬
  • Place, Hofburg Imperial Palace
    ‪14 min walk‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪20 min drive‬

Room options

View all photos for Superior Room (King Size or 2 Single Size Beds)

Superior Room (King Size or 2 Single Size Beds)

Superior Room (King Size or 2 Single Size Beds)

8.4 out of 10
Very good
(21 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a desk, a chair, a TV, and a coffee maker.

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(33 reviews)
  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed

A hotel room with a bed, a desk, a chair, a suitcase, a laptop, and a TV.

Standard Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • 19 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Accessible

A hotel room with a desk, a hanging coat rack, a bed with a suitcase, and a nightstand with a lamp.

Standard Room, 1 Double Bed, Accessible

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Privilege, Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a mirror, and a lamp.

Privilege, Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Mercure Wien City

A snack bar/deli, self parking, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a front-desk safe are onsite. Housekeeping is available on request.
Mercure Wien City offers 123 accommodations with laptop-compatible safes and hair dryers. LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Mercure Wien City, you're just a quick walk from Danube River. You'll find features like free WiFi in public areas, plus a snack bar/deli and breakfast (surcharge).
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Just a 3-minute walk from Karmeliter Market and 5 minutes by foot from Vienna Crime Museum
  • Pets welcome for a fee
There's a snack bar/deli on site. Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Mercure Wien City. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Vienna hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (EUR 25 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 26 for adults and EUR 26 for children
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (79 centimetre high)

More

  • 7 floors
  • Built in 1992
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: EUR 30
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 59

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 26 for adults and EUR 26 for children
  • Self parking fee: EUR 25 per day
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 59 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Mercure City
Mercure City Wien
Mercure Wien
Mercure Wien City
Mercure Wien City Hotel
Mercure Wien City Hotel Vienna
Mercure Wien City Vienna
Wien Mercure
Wien Mercure City
Mercure Hotel Vienna
Mercure Hotel Wien City
Mercure Wien City Hotel
Mercure Wien City Vienna
Mercure Wien City Hotel Vienna

Mercure Wien City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 126 out of 235 reviews
Rating 8 - Good. 81 out of 235 reviews
Rating 6 - Okay. 21 out of 235 reviews
Rating 4 - Poor. 4 out of 235 reviews
Rating 2 - Terrible. 3 out of 235 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, clean , good staff.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Kai

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location abd very helpful reception.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for tourists
Stayed 5 nights in Dec 2025
Verified

8/10 Good

james

Liked: Cleanliness, property conditions & facilities
Nice little hotel in a good location
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Sindy

Liked: Cleanliness, amenities, property conditions & facilities
The bed’s comfortable and the bathroom super clean. Easy to walk around the area
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Steve

Liked: Cleanliness, staff & service
Great location for the price
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Sophie

Liked: Staff & service
Good location to explore but the room was noisy with adjoining rooms and road traffic
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, less than 10 minutes stroll to the start of the main area, even less to the airport bus stop. Cathedral easily walkable in 15 minutes and the first district. Spacious rooms.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jose Antonio

Liked: Cleanliness, amenities
Great place
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Noureddine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, reasonable price and very friendly staff
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and great location
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Great shower head, clean room.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location. Cleaning staff was courteous and flexible. Front staff was helpful and pleasant.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Easy access by foot or tube into town.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel… really near metro/ tram… really nice places to eat near by
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable modern hotel in a great central location with very friendly staff. We really enjoyed our weeklong stay and would highly recommend.
Stayed 7 nights in May 2025
Verified

10/10 Excellent

monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles was prima in orde
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for your money, soundproof rooms, great location
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was central - near shops and restaurants Would stay there again
Stayed 4 nights in Feb 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

I would.stay again

Friendly staff, great location just across the canal, good value
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

María de los Ángeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great!
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Kazuo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Good breakfast. I will come back to this hotel on my next visit to Wien!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious, clean and comfortable.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

jose

Liked: Cleanliness
Great!
Stayed 2 nights in Dec 2025