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Wookey Hole Hotel

3.0 star property

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Photo gallery for Wookey Hole Hotel

Games room
Reception
Property grounds
Breakfast and dinner served
Family Room, Resort View

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Housekeeping

Explore the area

View in a map
Wookey Hole, Wells, England, BA5 1BA
  • Place, Wookey Hole Caves
    ‪5 min walk‬
  • Place, Wells Cathedral
    ‪5 min drive‬
  • Place, Wells Bishop's Palace
    ‪5 min drive‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪24 min drive‬

Room options

View all photos for Family Room, Ensuite

Family Room, Ensuite

Family Room, Ensuite

9.0 out of 10
Wonderful
(66 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Twin Room, 2 Single Beds, Ensuite

Twin Room, 2 Single Beds, Ensuite

Twin Room, 2 Single Beds, Ensuite

9.2 out of 10
Wonderful
(18 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, Accessible

Twin Room, Accessible

Twin Room, Accessible

7.2 out of 10
Good
(10 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, Multiple Beds, Non Smoking

Superior Room, Multiple Beds, Non Smoking

Superior Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

View all photos for Luxury Room

Luxury Room

Luxury Room

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite, Tower

Suite, Tower

Suite, Tower

9.6 out of 10
Exceptional
(4 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Ensuite

Double Room, Ensuite

Double Room, Ensuite

9.4 out of 10
Exceptional
(18 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Resort View

Family Room, Resort View

Family Room, Resort View

8.8 out of 10
Excellent
(16 reviews)
  • Resort view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Twin Room, Mobility Accessible (Bath Only)

Twin Room, Mobility Accessible (Bath Only)

Twin Room, Mobility Accessible (Bath Only)

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 2
  • 2 Twin Beds

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About this property

Wookey Hole Hotel

Hotel with free parking, 5-minute walk to Wookey Hole Caves
A restaurant, a bar/lounge, and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a coffee shop/cafe, a 24-hour front desk, and tour/ticket assistance are onsite.
Wookey Hole Hotel offers 58 accommodations with DVD players and coffee/tea makers. 26-inch LED televisions come with digital channels.

This Wells hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Wookey Hole Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Wookey Hole Caves. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Self-serve breakfast served daily for a fee
  • Amenities include meeting rooms, an elevator, and an ATM
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 5-minute walk from Wookey Hole Caves and 5 minutes by car from Wells Cathedral
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Wookey Hole Hotel also features tour/ticket assistance, a garden, and a picnic area. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Wells hotel.

For a fee, guests can enjoy self-serve breakfast on weekdays from 7:30 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM.
Bistro at Wookey Hole - This restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Onsite venue #2 - This bar specializes in British cuisine and serves light fare only. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Self-serve breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 13.50 for adults and GBP 8.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bistro at Wookey Hole

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Lift (140 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (71 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2010
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 26-inch smart TV with digital channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 5
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 5

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-serve breakfast: approximately GBP 13.5 for adults and GBP 8.5 for children
  • Early check-in fee: GBP 5 (subject to availability)
  • Late check-out fee: GBP 5 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Wookey Hole
Wookey Hole Hotel
Wookey Hole Hotel Wells
Wookey Hotel
Wookey Hole Wells
Wookey Hole Hotel Hotel
Wookey Hole Hotel Wells
Wookey Hole Hotel Hotel Wells

Reviews

Wookey Hole Hotel Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 475 out of 1001 reviews
Rating 8 - Good. 337 out of 1001 reviews
Rating 6 - Okay. 131 out of 1001 reviews
Rating 4 - Poor. 34 out of 1001 reviews
Rating 2 - Terrible. 24 out of 1001 reviews

Reviews

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel with friendly and welcoming staff.

This hotel is a little gem and provided us with a perfect stop over on our way to Dorset for a holiday. We arrived around 7.30pm and the check in process was friendly and efficient. Our room (number 58) was spacious, beautifully decorated and had a lovely balcony plus an extra window, as we were on the corner of the building. The bed was very comfortable. Although there is an option to eat at the hotel, we chose to explore a little and ate at The Wookey Hole Inn, just a few minutes walk away. We used the hotel bar for a couple of relaxed drinks. Breakfast was enjoyable, and the highlight for me was the pancake making machine! The area around the hotel is gorgeous. We were only there overnight but saw numerous families enjoying themselves. It also seemed popular with cyclists passing through the area. All in all, an excellent stay with friendly and welcoming staff. Would highly recommend!
Stayed 1 night in Aug 2025

10/10 Excellent

Anja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2025

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for all we wanted to do. A good basic hotel. The staff were wonderful
Stayed 2 nights in Jul 2025

8/10 Good

Ian

Stayed 2 nights in Jul 2025

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel for families. Room was clean and comfortable and the staff were great, friendly and helpful. It's proximity to the caves is great and it's a half hour walk away from Wells. The food in the restaurant was good too.
Stayed 2 nights in Jul 2025

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel great customer service!

We received excellent customer service from Walter after receiving the wrong advice from Hotels.com. The overall stay was pleasant and a perfect situation to visit Wookey hole with the children. However, I did feel that the breakfast offering was very poor with not a piece of fruit in sight. It could’ve created more for a child’s breakfast also.
Stayed 2 nights in Jul 2025

8/10 Good

Carmen, Newmarket

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room itself was fine; clean and comfortable, but nothing special. Location was great if you want to go to Wookey Hole Cave. My big complaint was the breakfast. You do have to pay extra and it was way overpriced for the lack luster quality. There was very little variety and what was provided was stale.
Stayed 1 night in Jul 2025

8/10 Good

V

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab price great night’s stay

Good hotel at a brilliant price. Food bit limited in the restaurant but not bad for the price
Stayed 1 night in Jul 2025

8/10 Good

Chan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Deryck

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Karl

Travelled with partner
Liked: Cleanliness, staff & service
Hotel was very clean and welcoming. The staff couldn’t do enough for you ranging from the reception staff to the lady who comes every afternoon to see if you need anything. Never had that in any hotel we have stayed in. Would recommend to anyone.
Stayed 3 nights in Jul 2025

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

JANET

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel located close to Wells. Set in nice woody location Room nice, restaurant food was very good and staff very helpful and good service.
Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff made check in really easy and couldn't be more helpful generally. The hotel had a lovely cosy vibe and our triple room was spacious. There were quite limited and expensive options in the hotel and surrounding area for dining but the breakfast was great.
Stayed 2 nights in Jul 2025

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

Amazing would highly recommend clean, professional staff, friendly and go above and beyond.
Stayed 2 nights in Jul 2025

2/10 Terrible

Sara

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

serena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value

Great breakfast included in our price, free parking, friendly staff. Great room worth the price we paid. New carpet throughout public areas. We had upstairs room with French doors and Juliet balcony.
Stayed 1 night in Jul 2025

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the caves
Stayed 1 night in Jul 2025

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for was only staying one night
Stayed 1 night in Jul 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Great trip, Nice to be near the attractions and local pubs.
Stayed 1 night in Jul 2025

6/10 Okay

Ann

Liked: Cleanliness
Room was clean. Decor dated. No shampoo or conditioner. Quiet.
Stayed 2 nights in Jul 2025

10/10 Excellent

Mrs L L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

Very comfortable,literally nothing to complain about, very clean and friendly staff, breakfast is help yourself and very nice.. deffo going back ☺️
Stayed 1 night in Jul 2025

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t fault it. The hotel is ideally situated as a base for sightseeing. The rooms are spacious, clean and comfortable. The buffet breakfast is plentiful with a good choice. The staff go out of their way to help. All in all would thoroughly recommend a stay here
Stayed 2 nights in Jul 2025