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Wookey Hole Hotel

3.0 star property

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Photo gallery for Wookey Hole Hotel

Front of property
Reception
Family Room, Resort View
Luxury Room | In-room dining
Breakfast and dinner served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar

Explore the area

View in a map
Wookey Hole, Wells, England, BA5 1BA
  • Place, Wookey Hole Caves
    ‪5 min walk‬
  • Place, Ebbor Gorge
    ‪4 min drive‬
  • Place, Milton Lodge Gardens
    ‪4 min drive‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪24 min drive‬

Room options

View all photos for Family Room, Ensuite

Family Room, Ensuite

Family Room, Ensuite

9.0 out of 10
Wonderful
(67 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed

View all photos for Twin Room, 2 Single Beds, Ensuite

Twin Room, 2 Single Beds, Ensuite

Twin Room, 2 Single Beds, Ensuite

9.2 out of 10
Wonderful
(18 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Accessible

Twin Room, Accessible

Twin Room, Accessible

7.2 out of 10
Good
(10 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, Multiple Beds, Non Smoking

Superior Room, Multiple Beds, Non Smoking

Superior Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • Sleeps 5
  • 1 Queen Bed and 3 Single Beds

View all photos for Luxury Room

Luxury Room

Luxury Room

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed

View all photos for Suite, Tower

Suite, Tower

Suite, Tower

9.6 out of 10
Exceptional
(4 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Ensuite

Double Room, Ensuite

Double Room, Ensuite

9.4 out of 10
Exceptional
(20 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Resort View

Family Room, Resort View

Family Room, Resort View

9.0 out of 10
Wonderful
(17 reviews)
  • Resort view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Twin Room, Mobility Accessible (Bath Only)

Twin Room, Mobility Accessible (Bath Only)

Twin Room, Mobility Accessible (Bath Only)

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 2 Single Beds

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About this property

Wookey Hole Hotel

Hotel with free parking, 5-minute walk to Wookey Hole Caves
A restaurant, a bar/lounge, and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a coffee shop/cafe, a 24-hour front desk, and tour/ticket assistance are onsite.
Wookey Hole Hotel offers 58 accommodations with DVD players and coffee/tea makers. 26-inch LED televisions come with digital channels.

This Wells hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Wookey Hole Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Wookey Hole Caves. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Self-serve breakfast served daily for a fee
  • Amenities include meeting rooms, an elevator, and an ATM
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 5-minute walk from Wookey Hole Caves and 5 minutes by car from Wells Cathedral
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Wookey Hole Hotel also features tour/ticket assistance, a garden, and a picnic area. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Wells hotel.

For a fee, guests can enjoy self-serve breakfast on weekdays from 7:30 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM.
Bistro at Wookey Hole - This restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Onsite venue #2 - This bar specializes in British cuisine and serves light fare only. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Self-serve breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 13.50 for adults and GBP 8.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bistro at Wookey Hole

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Lift (140 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (71 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2010
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 26-inch smart TV with digital channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 5
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 5

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-serve breakfast: approximately GBP 13.5 for adults and GBP 8.5 for children
  • Early check-in fee: GBP 5 (subject to availability)
  • Late check-out fee: GBP 5 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Wookey Hole
Wookey Hole Hotel
Wookey Hole Hotel Wells
Wookey Hotel
Wookey Hole Wells
Wookey Hole Hotel Hotel
Wookey Hole Hotel Wells
Wookey Hole Hotel Hotel Wells

Wookey Hole Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 478 out of 1000 reviews
Rating 8 - Good. 335 out of 1000 reviews
Rating 6 - Okay. 130 out of 1000 reviews
Rating 4 - Poor. 34 out of 1000 reviews
Rating 2 - Terrible. 23 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money, rooms comfortable and clean. Staff helpful and friendly Evening meal menu abit disappointing, not much variety meals we had not worth the money. Breakfast was included and good selection
Stayed 2 nights in Nov 2025

10/10 Excellent

Kerrianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, peaceful atmosphere. Very friendly staff. Rooms were comfortable had all you needed for your stay. Lovely big bath towels! Breakfast was ok, could improve, scrambled eggs not good being kept warm, not much choice on the continental side. We didn’t use the bar but was told we could take drinks and food to the room if wanted. Would definitely stay here again.
Stayed 1 night in Nov 2025

6/10 Okay

Paul

Breakfast too expensive, limited bar.
Stayed 1 night in Nov 2025

8/10 Good

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
A nice hotel right by the entrance to Wookie Hole centre, similar to a Premier Inn standard. Restaurant food was nice in the evening and not badly priced give captive location, and breakfast buffet was a very good standard and replenished regularly. Whilst there was some theming for Halloween, there was nothing special going on for the kids during the evening which was a disappointment, and only one house in the village offering trick or treating - Thank you, you made my boys evening, and saved my life! Also, the green emergency light by the bedroom door was immensely annoying, and we found it hard to get to sleep 😟. Overall though a nice convenient stop during our halfterm tours, and Wookey Hole was brilliant for a 5 / 6 hour visit - something for everyone big and small, felt family run / friendly.
Pop was an amazing guide in the Wookey Caves
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Nice Room - warm and comfortable.
View from room 58
Stayed 3 nights in Oct 2025

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel, very pleasant staff. Our room was large with plenty of storage space although quite basic. It was very clean and serviced daily. Despite the close proximity to the caves etc, its a very quiet hotel. Not a lot in the area apart from the Wookey Hole complex but just 10 mins to Wells. Would recommend, especially for families.
Stayed 3 nights in Oct 2025

8/10 Good

N

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in excellent , very friendly and efficient lady on the front desk . Always plenty of parking , food is good , service very polite . Wifi , bed and shower all decent .
Stayed 2 nights in Oct 2025

10/10 Excellent

Petra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Nathan

Travelled with family
Disliked: Staff & service, room comfort
Pizza was inedible due to copious amounts of cheese, note to chef ‘ Less is More’
Stayed 1 night in Oct 2025

8/10 Good

Georgina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at The Wookey Hole hotel, we went for Halloween and the place and staff did not disappoint! All staff were friendly and gave a warm welcome to the hotel. Seeing the costumes they were dressed in was excellent. The room was comfortable and it was great to have the ensuite. Thank you for a great visit, we will come again!
Stayed 1 night in Oct 2025

8/10 Good

Mary

Stayed 1 night in Sep 2025

10/10 Excellent

Priya

Stayed 1 night in Oct 2025

8/10 Good

Hazel

Stayed 2 nights in Oct 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking easy. Rooms basic but comfortable, staff pleasant and efficient
Stayed 2 nights in Oct 2025

8/10 Good

I-Pang

Business traveller
Liked: Cleanliness, staff & service, room comfort
reliable hotel, a little tired but well run. Breakfast variety not as good as before but still reasonably good. Will continue to visit when local.
Stayed 2 nights in Oct 2025

10/10 Excellent

Mandy

Travelled with family
Liked: Amenities
Great friendly staff,
Stayed 1 night in Oct 2025

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet area , ample, close parking, rooms are clean, good wifi , comfy bed , decent shower . If I had to be picky , TVs are very small compared to standard today . Reception and restaurant staff exceptionally well mannered and polite . Food and bar very good .
Stayed 1 night in Oct 2025

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for the location, next to Wookey Hole Cave, where I was attending a party.
Stayed 2 nights in Oct 2025

4/10 Poor

Neil

Liked: Cleanliness
Disliked: Staff & service
Very clean inside and out. Hotel in a remote area, no shops or restaurants for miles.No public transport to get away. Extortionate prices in the bar and restaurant. Breakfast self-service not a lot on offer staff member not interested, not a good experience.
Stayed 3 nights in Oct 2025

8/10 Good

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very big clean lovely and comfortable. Staff very helpful and polite always stay here when down this area .
Stayed 1 night in Oct 2025

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Lai Chun

Stayed 4 nights in Sep 2025

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort
Shower head dirty, cheap,unweighted shower curtain. Shaverpointlight inoperative sheet had something brown stuck to it. Breakfast was rubbish. Had to chase for bacon plates,eggs,butter and tea cups. The sausages were rubbery and everything was cold. Staff were inattentive.
Stayed 1 night in Oct 2025