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Wookey Hole Hotel

3.0 star property

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Photo gallery for Wookey Hole Hotel

Front of property
Breakfast and dinner served
Luxury Room | In-room dining
Family Room, Resort View
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar

Explore the area

View in a map
Wookey Hole, Wells, England, BA5 1BA
  • Place, Wookey Hole Caves
    ‪5 min walk‬
  • Place, Ebbor Gorge
    ‪4 min drive‬
  • Place, Milton Lodge Gardens
    ‪4 min drive‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪24 min drive‬

Room options

View all photos for Family Room, Ensuite

Family Room, Ensuite

Family Room, Ensuite

9.0 out of 10
Wonderful
(66 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed

View all photos for Twin Room, 2 Single Beds, Ensuite

Twin Room, 2 Single Beds, Ensuite

Twin Room, 2 Single Beds, Ensuite

9.2 out of 10
Wonderful
(18 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Accessible

Twin Room, Accessible

Twin Room, Accessible

7.2 out of 10
Good
(10 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, Multiple Beds, Non Smoking

Superior Room, Multiple Beds, Non Smoking

Superior Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • Sleeps 5
  • 1 Queen Bed and 3 Single Beds

View all photos for Luxury Room

Luxury Room

Luxury Room

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed

View all photos for Suite, Tower

Suite, Tower

Suite, Tower

9.6 out of 10
Exceptional
(4 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Ensuite

Double Room, Ensuite

Double Room, Ensuite

9.4 out of 10
Exceptional
(19 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Resort View

Family Room, Resort View

Family Room, Resort View

9.0 out of 10
Wonderful
(17 reviews)
  • Resort view
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Twin Room, Mobility Accessible (Bath Only)

Twin Room, Mobility Accessible (Bath Only)

Twin Room, Mobility Accessible (Bath Only)

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 2 Single Beds

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About this property

Wookey Hole Hotel

Hotel with free parking, 5-minute walk to Wookey Hole Caves
A restaurant, a bar/lounge, and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a coffee shop/cafe, a 24-hour front desk, and tour/ticket assistance are onsite.
Wookey Hole Hotel offers 58 accommodations with DVD players and coffee/tea makers. 26-inch LED televisions come with digital channels.

This Wells hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Wookey Hole Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Wookey Hole Caves. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Self-serve breakfast served daily for a fee
  • Amenities include meeting rooms, an elevator, and an ATM
  • Guests have great things to say about the breakfast and the location
  • Just a 5-minute walk from Wookey Hole Caves and 5 minutes by car from Wells Cathedral
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Wookey Hole Hotel also features tour/ticket assistance, a garden, and a picnic area. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Wells hotel.

For a fee, guests can enjoy self-serve breakfast on weekdays from 7:30 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM.
Bistro at Wookey Hole - This restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Onsite venue #2 - This bar specializes in British cuisine and serves light fare only. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Self-serve breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 13.50 for adults and GBP 8.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bistro at Wookey Hole

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Lift (140 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (71 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2010
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 26-inch smart TV with digital channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 5
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 5

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-serve breakfast: approximately GBP 13.5 for adults and GBP 8.5 for children
  • Early check-in fee: GBP 5 (subject to availability)
  • Late check-out fee: GBP 5 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Wookey Hole
Wookey Hole Hotel
Wookey Hole Hotel Wells
Wookey Hotel
Wookey Hole Wells
Wookey Hole Hotel Hotel
Wookey Hole Hotel Wells
Wookey Hole Hotel Hotel Wells

Wookey Hole Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 479 out of 1003 reviews
Rating 8 - Good. 337 out of 1003 reviews
Rating 6 - Okay. 130 out of 1003 reviews
Rating 4 - Poor. 34 out of 1003 reviews
Rating 2 - Terrible. 23 out of 1003 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Holly

Liked: Staff & service
Did not eat at restaurant as were told we couldn't book between 6:30 - 8pm as a large party were in. Bed was very hard and made my back ache. Headboard on bed was very dusty. Spiders in the bathroom. Also noises all night long from the bathroom/toilet and people in other rooms, dogs barking in the corridor. Location of hotel is in the middle of nowhere. It was okay for 1 night but i wouldn't stay here again.
Stayed 1 night in Sep 2025

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and good service.
Stayed 1 night in Sep 2025

6/10 Okay

Sau Man

Travelled with family
Stayed 1 night in Sep 2025

10/10 Excellent

luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel had a good night sleep no noise and the shower water was hot the only concern i had was the glass shower door when it stung open it almost hit the sink so i put a towel on the sink just incase my kids swung it open and smashed it
Stayed 1 night in Sep 2025

10/10 Excellent

clive

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was lovely , spacious and airy , we had room 58 , 1 double balcony window and a large double window which overlooked a country path . Staff were great ,willing and helpful , Even charged my phone overnight because i forgot charger , only downside was pillows were too hard for my liking and threw them on the floor but alround thumbs up
Stayed 1 night in Sep 2025

8/10 Good

Clive

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints, the room was lovely, clean comfortable and quiet. The food was delicious and staff lovely and friendly. Will definitely be back.
Stayed 1 night in Sep 2025

4/10 Poor

Rachel

Travelled with family
Disliked: Staff & service, room comfort

Poorly Organised

We booked a room and breakfast for a 1 night stay after a flight from Bristol Airport. We emailed in advance to organise a cot being provided in the room. On arrival at around 3.30am with a sleeping baby, no cot was provided. Night porter was friendly and apologetic and fetched a travel cot for me to build myself, which wasnt a problem but woke the baby. So we paid for 30 minutes sleep, less than 3 hours in the building and no breakfast with a 6.30am checkout. Rooms did look clean & tidy but organisation was poor.
Stayed 1 night in Sep 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities

Wookey hotel

Clean and exactly what you would expect
Stayed 3 nights in Sep 2025

6/10 Okay

Marion

Liked: Cleanliness, property conditions & facilities, room comfort

Clean comfortable room poor breakfast

Room clean and comfortable, breakfast poor, scrambled eggs made with powder mix was awful and tasteless and tinned mushrooms watery, not nice at all. Beans ok although only warm on 2 days. As a non dairy vegetarian i was left with beans and toast . Toaster did not eject toast, had to use tongues to get it out. Finally hash browns were soaked in fat . My husband did like the yogurt pots. Sadly breakfast spoilt our stay and because of this would not reccommend this hotel.
Stayed 3 nights in Sep 2025

8/10 Good

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Lovely hotel, very clean and tidy and very helpful staff. Location is very tucked away from the main roads but I think this adds to the character of the place, right next to Wookey Hole caves.
Stayed 4 nights in Sep 2025

10/10 Excellent

Barry

Liked: Cleanliness, staff & service
Great place to stay for a few days. Clean, spacious and good location
Stayed 2 nights in Sep 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money. Lovely clean room.
Stayed 1 night in Sep 2025

10/10 Excellent

Neil

Stayed 2 nights in Sep 2025

8/10 Good

Sylvia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Terry

Travelled with group
Stayed 1 night in Sep 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The reception staff were brilliant

Excellent location, plenty of parking, comfortable room, hearty breakfast and very helpful staff
Stayed 1 night in Sep 2025

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Clean room Good parking Great location
Stayed 1 night in Sep 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the character of the hotel , the cleanliness. Staff very helpful and polite. Very family friendly.
Stayed 3 nights in Sep 2025

6/10 Okay

Andrew

Travelled with group
Liked: Cleanliness, staff & service
Nice big room, clean and light. It was quite noisy with kids everywhere, but realised this is a family hotel, our room faced the entrance unfortunately, where you could hear everyone coming and going. You have to book a table for breakfast, on arrival. It has a diner feel. Basic but ok,
Stayed 1 night in Aug 2025

8/10 Good

Seb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Helena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and great room, will book again for next year
Stayed 1 night in Aug 2025

10/10 Excellent

Margaret

Liked: Property conditions & facilities
We visit regularly, our family live in the area. The room was nicely decorated,plenty of towels and room was clean, beds very comfortable. Staff are always very friendly and helpful .
Stayed 2 nights in Aug 2025

8/10 Good

Lynda

Travelled with family
Liked: Cleanliness, staff & service
.
Stayed 3 nights in Aug 2025