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The Black Swan - The Inn Collection Group

4.0 star property

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Photo gallery for The Black Swan - The Inn Collection Group

A traditional hotel with multiple buildings, including a Tudor-style structure and a stone building with a sign for "The Hotel."
Property video
A wooden-floored dining area with a table and chairs, a bench, and a floral-patterned chair.
A stone fireplace with a wood-burning stove, a round wooden table, and a window with floral wallpaper.
A bar area with wooden bar counters, multiple stools, and hanging pendant lights.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Bar

Explore the area

View in a map
Market Place, Helmsley, York, England, YO62 5BJ
  • Place, North York Moors National Park
    ‪1 min walk‬
  • Place, Helmsley Castle
    ‪4 min walk‬
  • Place, Hemsley Walled Garden
    ‪7 min walk‬
  • Airport, Durham (MME-Teesside Intl.)
    ‪67 min drive‬

Room options

View all photos for Classic Double or Twin Room

A neatly made bed with white linens, a dark headboard, and a plaid carpet. There are two bedside lamps and a mirror on the wall.

Classic Double or Twin Room

8.6 out of 10
Excellent
(7 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Feature Double or Twin Room

A hotel room with a large bed, two bedside tables, a chair, a small table, and a patterned wallpaper.

Feature Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double or Twin with Sofa Bed

A hotel room with a large bed, two bedside tables with lamps, a window with curtains, a small table with chairs, and a wall with patterned wallpaper.

Superior Double or Twin with Sofa Bed

8.0 out of 10
Very good
(5 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Single Room

A neatly made bed with white linens and a green pillow, a bedside table with a lamp, a mug, and a small item on the table.

Single Room

7.4 out of 10
Good
(3 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Suite Double Room with View

A hotel room with a bed, a desk, a chair, a television, and a window with curtains.

Suite Double Room with View

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double or Twin Room

A neatly made bed with white linens, a dark headboard, and a plaid carpet. There are two bedside lamps and a mirror on the wall.

Double or Twin Room

9.0 out of 10
Wonderful
(6 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Cosy Double Room

A neatly made bed with white linens and a green pillow, a bedside table with a lamp, a mug, and a small item on the table.

Cosy Double Room

8.6 out of 10
Excellent
(10 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room with Bunks

A hotel room with a large bed, a chair, a table, and a window with curtains.

Family Room with Bunks

8.0 out of 10
Very good
(1 review)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed
  • Free Wi-Fi

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About this property

The Black Swan - The Inn Collection Group

This smoke-free hotel features a restaurant, a bar/lounge, and coffee/tea in a common area. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a garden, multilingual staff assistance, and a banquet hall are onsite.
The Black Swan - The Inn Collection Group offers 45 accommodations with coffee/tea makers and hair dryers. Digital television is provided.

Bathrooms include shower/tub combinations and complimentary toiletries. This York hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at The Black Swan - The Inn Collection Group. During your stay, you're just a quick walk from North York Moors National Park. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include a multilingual staff and coffee/tea in a common area
  • Steps from North York Moors National Park and Helmsley Arts Centre
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

The business-friendly The Black Swan - The Inn Collection Group also features multilingual staff, a garden, and coffee/tea in a common area. Free self parking is available.

This 4-star York hotel is smoke free.

Guests are served free full breakfast daily from 7:30 AM to 10:00 AM.
The Black Swan - The Inn Collection Group has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • No lift

More

  • Banquet hall
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: GBP 25
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 25

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 15 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: GBP 25 (subject to availability)
  • Late check-out fee: GBP 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:30 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Black Swan Hotel York
Black Swan Hotel
The Black Swan Hotel
The Black Swan at Helmsley
The Black Swan - The Inn Collection Group York
The Black Swan - The Inn Collection Group Hotel
The Black Swan - The Inn Collection Group Hotel York

The Black Swan - The Inn Collection Group Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 226 out of 429 reviews
Rating 8 - Good. 135 out of 429 reviews
Rating 6 - Okay. 52 out of 429 reviews
Rating 4 - Poor. 13 out of 429 reviews
Rating 2 - Terrible. 3 out of 429 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast very good Parking excellent
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and polite. The room was comfy. Location was great overlooking the market square. Breakfast was great, freshly cooked english breakfast plus continental choses. Would definitely stay again.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities
Beautiful hotel. Clean and really comfortable. Staff were very pleasant and professional Food was excellent.
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Good breakfast.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped over on cleveland way. Had a long hot day and was ready to get feet up. Got sorted on arrival quickly and settled. Had a good meal especially the tomato soup. Slight hiccup with breakfast arrangement but got resolved quickly, would recommend a stopover.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable room, free parking, great staff
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Room was brilliant,food great,staff and everything else 1st class
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the whole experience
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berg good hotel, great service breakfast was excellent
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel in Helmsley

We went to celebrate our 40th wedding anniversary lovely hotel and great staff
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Clare

Liked: Cleanliness, amenities, property conditions & facilities
Lovely and clean room. Lovely breakfast included and a good price Thank you
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
Enjoyed our stay, room was spacious and meals where good.
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Anthea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

We had a good stay in every way and will certainly stay there again
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel will definitely return 👌 👍
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Anthony

Liked: Property conditions & facilities
Very clean , friendly staff , excellent breakfast, highly recommended
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice venue to stay at, close to local amenities.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to be back again . Staff were awesome !
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful building, great food, very comfortable stay, perfect location and friendly staff.
Stayed 1 night in Sep 2023
Verified review

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room and bathroom, parking is a problem compared with the distant past. Breakfast and housekeeping staff very pleasant and helpful
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay. Happy with the room and a lovely breakfast - would definitely recommend it.
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little village hotel
Stayed 1 night in Dec 2022
Verified review

10/10 Excellent

Richard

Lovely hotel and very dog friendly
Stayed 1 night in Oct 2022
Verified review

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was easy and the staff friendly.
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely horel
Stayed 1 night in Sep 2025