2/10 Terrible
David M., Garner, NC
17 Jul 2025
Disliked: Cleanliness
The unit was not in rentable condition. We did not stay there. The pictures of the interior were taken many years ago. Not clean. Kitchen trash can broken. Living room trash can overflowing. sliding glass door not on track. no lock work or handle in inside. metal on metal to open. No screen, laying in deck outside. Repair parts still in plastic bags on mantle. In bedroom drawers/doors to clothing storage were broken, would not close or stay closed. Can't walk around the bed without running into drawers/doors. On the bedspread there was an outline of where someone had laid down for a nap. In living room, ceiling fan didn't work. No way to move air. Outside the building,heavy earth moving was in progress that appeared to be from recent flooding damage around the foundation. Dust in the air and equipment noise. I could feel vibration from the tamper while standing on the outside deck where the door screen was laying. There was an excavator, a large skid steer, dirt tamper and several trucks in use on the project. Couldn't open unit windows for the dust, and it was hot. No A/C. No ventilation. We could not overcome the problems. Called the Vacasa help line. Explained all the above and more. They refereed me to their local agent, Anthony, and I repeated the situation and requested a new place to stay. He took the information, provided me with a Vacasa report number 1177699. He requested that I send pictures which I tried twice to do. Don't know if they got to him. Mountain cell se
David M.
Stayed 5 nights in Jul 2025