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SO/ Sofitel Mauritius

5.0 star property

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Photo gallery for SO/ Sofitel Mauritius

A poolside view with thatched umbrellas, lounge chairs, and a view of the ocean.
A beachside dining area with wicker chairs and tables, palm trees, and a view of the ocean.
A beach with clear water, umbrellas, and lounge chairs.
A modern interior with a wooden floor leading to a seating area with a view of the ocean.
A resort with a central lawn, palm trees, and a view of the ocean.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Royal Road, Beau Champ, Bel Ombre, 61008
  • Place, Bel Ombre Beach
    ‪5 min drive‬
  • Place, Heritage Golf Club
    ‪5 min drive‬
  • Place, Saint Felix Public Beach
    ‪6 min drive‬
  • Airport, Mahebourg (MRU-Sir Seewoosagur Ramgoolam Intl.)
    ‪42 min drive‬

Room options

View all photos for Family Villa, 1 King Bed, Private Pool, Beachfront (SO, Private Garden, Plunge pool)

A modern hotel room with a large bed, a TV, and a view of a pool area.

Family Villa, 1 King Bed, Private Pool, Beachfront (SO, Private Garden, Plunge pool)

  • Beach view
  • 110 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Villa, 2 Bedrooms, Private Pool, Beachfront (SO VIP, Living Room, Private Garden)

A modern living room with a glass coffee table, wicker furniture, and a view of the sea.

Villa, 2 Bedrooms, Private Pool, Beachfront (SO VIP, Living Room, Private Garden)

  • Beach view
  • 230 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed
  • Free Wi-Fi

View all photos for Villa, 1 King Bed, Private Pool, Beachfront (SO Beach, Private Garden,Plunge Pool)

A hotel room with a large bed, a TV, a balcony with a pool, and a view of the ocean.

Villa, 1 King Bed, Private Pool, Beachfront (SO Beach, Private Garden,Plunge Pool)

9.0 out of 10
Wonderful
(2 reviews)
  • Beach view
  • 100 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Multiple Beds, Terrace, Garden View (SO Suite -Sea Facing)

A hotel room with a large bed, a green upholstered bench, a bathroom with a large mirror, and a view of greenery outside.

Suite, Multiple Beds, Terrace, Garden View (SO Suite -Sea Facing)

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Terrace, Garden View (SO Suite, Sea facing)

Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Suite, 1 King Bed, Terrace, Garden View (SO Suite, Sea facing)

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite, 1 King Bed, Terrace, Garden View (SO Family - Sea facing)

A hotel room with a large bed, a green upholstered bench, a bathroom with a large mirror, and a view of greenery outside.

Family Suite, 1 King Bed, Terrace, Garden View (SO Family - Sea facing)

  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Similar properties

4 outdoor pools, pool umbrellas
OUTRIGGER Mauritius Beach Resort
Bel Ombre
  • Pool
  • Hot tub
  • Spa
  • Kids’ pool
4.1 out of 5, Very good, 347 reviews
The price is €243
includes taxes & fees
21 Aug - 22 Aug
OUTRIGGER Mauritius Beach Resort

About this property

SO/ Sofitel Mauritius

Catch some rays at the beach or spend the day relaxing at SO/ Sofitel Mauritius's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. Housekeeping is available on request.
SO/ Sofitel Mauritius offers 92 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished patios. Accommodations offer separate sitting areas. Memory foam beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

SO Spa has 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

During your stay at SO/ Sofitel Mauritius, you'll be within walking distance of Bel Ombre Beach. Free WiFi in public areas, free valet parking, and 2 restaurants are available.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy seafood with a beachfront location at La Plage, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with Ayurvedic treatments, aromatherapy, or reflexology at SO Spa
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes tennis courts, a gym, and a playground
  • Just a 3-minute drive from Bel Ombre Beach and 5 minutes from Heritage Golf Club
  • Airport shuttle service available for a fee
Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at SO/ Sofitel Mauritius like a complimentary children's club and an outdoor pool.

There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This Art Deco resort also offers a children's pool, a health club, and a garden. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Bel Ombre resort.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM.
La Plage - This beachfront restaurant specializes in seafood and serves lunch only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Le Flamboyant - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast and dinner. A children's menu is available. Open daily.
Le Takamaka - Overlooking the ocean and garden, this cocktail bar serves lunch and dinner. A children's menu is available. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 20 for adults and EUR 20 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • La Plage
  • Le Flamboyant
  • Le Takamaka

Things to do

  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Playground
  • Shopping
  • Snorkelling
  • Tennis
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Yoga classes

Family friendly

  • Baby toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift
  • Wheelchair-accessible path of travel

More

  • Art Deco architecture
  • At least 80% organic food
  • Built in 2010
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable/satellite channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches used
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 100
Express check-in available

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 100
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (December 24) Gala Dinner per adult: EUR 130
  • Christmas Eve (December 24) Gala Dinner per child: EUR 50 (from 4 to 11 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: EUR 190
  • New Year's Eve (December 31) Gala Dinner per child: EUR 75 (from 4 to 11 years old)
  • A tax is imposed by the city: EUR 3.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 20 for adults and EUR 20 for children
  • Airport shuttle fee: EUR 65 per vehicle (one-way, maximum occupancy 3)
  • Early check-in fee: EUR 100 (subject to availability)
  • Late check-out fee: EUR 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
SO/ Sofitel Mauritius offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Mauritius Sofitel
Mauritius Sofitel So
So Mauritius
So Mauritius Sofitel
So Sofitel
So Sofitel Mauritius
Sofitel Mauritius
Sofitel Mauritius So
Sofitel So Hotel Mauritius
SO Sofitel Mauritius Hotel Bel Ombre
Sofitel So Mauritius Bel Ombre Hotel Bel Ombre
SO Sofitel Mauritius Hotel
SO Sofitel Mauritius Bel Ombre
Sofitel So Mauritius
SO Sofitel Mauritius Resort Bel Ombre
SO Sofitel Mauritius Resort
SO Sofitel Mauritius
SO/ Sofitel Mauritius Resort
SO/ Sofitel Mauritius Bel Ombre
SO/ Sofitel Mauritius Resort Bel Ombre

SO/ Sofitel Mauritius Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 136 out of 239 reviews
Rating 8 - Good. 64 out of 239 reviews
Rating 6 - Okay. 21 out of 239 reviews
Rating 4 - Poor. 11 out of 239 reviews
Rating 2 - Terrible. 7 out of 239 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Azamat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and quite place. Good room, food and beach.
Stayed 8 nights in Apr 2026
Verified review

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast menu offered a large varied choice to suit lots of tastes and requirements. Staff were very friendly and accommodating. Location was good, beach clean quiet and secluded from public access. Rooms were large with all good working order facilities, modern and comfortable. Pool large and clean offering beach and sea view. 3 on site restaurants offer buffet, a la carte or bar meals.
Patio included a bath plunge pool with a view.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property with great architecture and beach. Great for relaxing
Stayed 8 nights in Dec 2025
Verified review

8/10 Good

alec

Liked: Cleanliness, staff & service, amenities
Great staff, the So Sofitel brand is consistently good, oh and no late check out charge, always a nice touch not to feel 'fleeced' when the room is most likely unoccupied until long after we"ve left.
Stayed 10 nights in Jan 2026
Verified review

8/10 Good

Carl Niklas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in every way. Except that we had a major problem with out toilet (did not function - aka bad luck, can happen everywhere) and problem with the towel deliveries…
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Sanchit

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and staff was very accommodating Things were sometimes delayed due to delivery by carts
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, property conditions & facilities
They hotel service was great
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Janmejay Girish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service ask for Raj. Great facilities and great food .
Stayed 6 nights in Jan 2025
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation my wife and I have had hands down. We have traveled the world since we were both young adults and we could not have been happier. Great resort and great people!
Stayed 12 nights in Nov 2023
Verified review

8/10 Good

harvey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely secluded environment. Beautifully designed.
Stayed 13 nights in Aug 2022
Verified review

10/10 Excellent

Filiberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the gardens and contact with nature, all quiet and well maintained. All staff very kind and ready to help
Stayed 12 nights in Jul 2022
Verified review

10/10 Excellent

Nejat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful environment, nature, friendly staff. Quick services.
Stayed 7 nights in Jun 2022
Verified review

4/10 Poor

Joakim

Liked: Staff & service
Disliked: Amenities
On the positive side: it is nicely located next to a nice beach with calm water. Big pool that overlooks the beach. Staff is nice and professional. On the negative side,The hotel is a bit dated. And the common area could be maintained better. Rooms could need a freshen up. We had electric issues, phone didn’t work, WiFi was super weak, to name a few things. There is also a lot of mosquitoes and the buggy service that you rely on to get around is very slow, leaving you waiting for a long time every time. Not value for money in my opinion.
The best thing about the hotel, the nice beach.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing
Stayed 13 nights in Sep 2024
Verified review

8/10 Good

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 13 nights in Jun 2025
Verified review

10/10 Excellent

Daniyal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout of the property, the open air concept good idea in these times, the faculties inside the room are outstanding
Stayed 10 nights in Sep 2022
Verified review

10/10 Excellent

sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is really nice. Fining was really good. The beach is nice and us posdible to enjoy nice walks and,water activities. Swimming is not easy due to water currents and in done areas a lot of algae
Stayed 3 nights in Apr 2023
Verified review

6/10 Okay

Manik

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not for family, no pool, avg service

Good looking resort, poor pool, looks like a repurposed fountain rather than a pool to swim in. Some great staff and some very average, so service inconsistent. Best for couples who want to stay in a secluded part of the island with nothing happening in their resort.
Stayed 3 nights in Mar 2025
Verified review

4/10 Poor

Reem

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Good hotel, big villa and beautiful view, but very bad service
Stayed 3 nights in Apr 2023
Verified review

6/10 Okay

Khatidja

Liked: Cleanliness, staff & service
Beautiful hotel and beach. Staff couldn’t be more accommodating and were so helpful with assisting with baby food. Hospitality was great . A few points, the buffet was nothing compared to other 4-5* resorts we have stayed at across the island, no ice cream at dessert for the children, was quite disappointing. On the last day, staff kept entering our room without ringing first at the very least which was really strange and inappropriate.
Stayed 2 nights in Jul 2023
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very out-dated and not worthy of 5 star status.
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Ruth Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the friendliness and kindness of all the staff we met at the hotel and were made to feel that nothing was too much trouble. We would like to thank everyone and especially Raj and Divya for always being there to make our stay completely stress and hassle free, chef Vinay and his team for the delicious variety of wonderful dishes that catered for all tastes and a special thank you for the effort they made to tweak the recipes to cater for my allergies , all the waiting and bar staff especially Jamy who always made us feel welcome and we would also like to thank the spa team for the incredible treatments they provided to make our stay even more memorable . The whole holiday experience was unforgettable from our cleaner Noora to the gardeners and buggy drivers who were a delight to meet and always had a smile on their faces … thank you, Sam & Ruth .
Stayed 14 nights in Aug 2023
Verified review

6/10 Okay

Max

Liked: Staff & service, room comfort

Not 5* luxury

We felt it was more representative of a 4* stay than 5* hotel. We stayed in a suite, and the room was tired and needed updating. Nowhere to hang towels, plugs not working, no curtains for the patio area so was awaken at first light. And despite saying there were two restaurants, with half board you had to pay for the other. So you are restricted to the buffet, which is limited in size and the food was repetitive. The price of drinks was very high. A pint of beer was £8 and a single shot of liqueur was £10 for the cheapest. Meaning bar tabs run up if you want to have some drinks with your meals. There was a bit of upselling throughout the stay for their trips, massages, taxis, dinners etc. Gym was small and WiFi was weak throughout. However lovely beach and pool area. And staff were very friendly.
Stayed 5 nights in Nov 2023
Verified review

2/10 Terrible

Muhammad Jaleel Ud Deen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were quite disappointed upon our arrival at SO Sofitel Bel Ombre. Although the official check-in time was 15:00, we were made to wait until 16:00 before being given access to our room. Bagage arrived after 17 15 and left with no battery as charger is in our luggage. To our dismay, when we finally entered the room, we discovered stained bed sheets and hair on the bed,an unacceptable level of cleanliness for a hotel of this calibre supposedly to be a 5 star hotel. The situation was further compounded by the fact that we had no internet connection and were forced to make multiple attempts to reach reception by phone. When someone eventually did answer, the staff member was dismissive and rude,a shocking first impression that set a negative tone for our stay. To add to our frustration, we found the minibar completely empty. Not even basic soft drinks were provided, despite our willingness to pay for them. This lack of attention to basic guest needs is truly surprising for a hotel under the Sofitel brand. We had expected a much higher standard in terms of cleanliness, efficiency, and hospitality. I sincerely hope serious steps will be taken to address these issues, both in service delivery and housekeeping standards. It’s unfortunate that such a poor experience upon arrival now risks being shared more widely, especially as we had chosen your hotel with high expectations. Traveller local and International. I travel on business.
Stayed 1 night in Jul 2025