"nice hotel close to train station and Grand Place. Great location for visiting Brussels " More
17 Jan 2022 by Ellen Deboeck , General Manager
Dear Guest, Thank you very much for taking the time to write us a review. I am very glad that you enjoyed your stay and that we were able to provide you with a memorable experience. It would be my pleasure to welcome you back in the future! Kind Regards, Ellen Deboeck General Manager
5 Sep 2023 by Ellen Deboeck, General Manager
Sehr geehrte Ecem,wir bedanken uns, dass Sie sich die Zeit für eine Bewertung genommen haben.Es freut uns sehr, dass Sie die Sauberkeit unseres Hotels und die Ausstattung der Zimmer positiv hervorheben. Wir legen großen Wert darauf, unseren Gästen ein angenehmes und komfortables Ambiente zu bieten.Wir bedauern jedoch, dass Sie mit dem Service unseres Personals nicht zufrieden waren. Wir möchten uns dafür entschuldigen und Ihnen versichern, dass wir stets daran arbeiten, unseren Service zu verbessern. Wir sind uns bewusst, dass wir derzeit aufgrund von Personalmangel vor Herausforderungen stehen, aber wir planen, unser Team bis September zu erweitern, um unseren Gästen den gewohnt hohen Hilton-Standard bieten zu können.Hoffentlich können wir Sie in der Zukunft von unserem Service überzeugen.Freundliche Grüße,Ellen Deboeck, General Manager
9 May 2023 by Ellen Deboeck, General Manager
Cher Denis,Nous vous remercions d'avoir consacré un peu de votre temps pour rédiger ce commentaire.Nous sommes ravis de lire que vous avez apprécié notre décoration, la propreté de votre chambre et surtout notre petit-déjeuner varié. Concernant votre remarque sur le style de la chambre, nous tenons à souligner que notre hôtel allie un design contemporain et luxueux avec des éléments classiques pour créer une ambiance chaleureuse et accueillante. Nous espérons que cela a contribué à rendre votre séjour agréable.Au plaisir de vous revoir prochainement chez nous,Ellen Deboeck, General Manager
1 Aug 2022 by Ellen Deboeck - General Manager
Dear Guido, Thank you very much for taking the time to write us a review. I am very glad that you enjoyed your stay and that we were able to provide you with an outstanding service experience. It would be my pleasure to welcome you back on a future occasion!
There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. A business centre and meeting rooms are available. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 11571 square feet (1075 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Brussels Grand Place. Parking is available for a fee. This Brussels hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless
Self parking (surcharge)
Hilton Brussels Grand Place offers 236 accommodations with MP3 docking stations and laptop-compatible safes. 36-inch flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include baths or showers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.
Sentro – This restaurant specialises in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Sentro – This bar specialises in international cuisine and only serves light fare. Happy hour is offered. Open daily.
Late-night fare is available from 24-hour room service.
Recreational amenities at the hotel include a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
