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New Hotel Charlemagne

4-star property
Boulevard Charlemagne 25-27, Brussels, (01) 562 1066
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3.3 out of 5
See all 16 ebookers Reviews

"I just got back from Brussels on a weekend away with wifey and can honestly say I was amazed at the quality and comfort of the rooms. The beds were ni ... " More

By Michael Elegbede on Tue 15 Jul 2014

Points Of Interest

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City Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Club Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Club Room, Terrace

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

During your stay at New Hotel Charlemagne, you're just a quick walk from Berlaymont Building. You'll find features such as free WiFi in public areas and free self-parking, plus a bar.

  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • 8 minutes by car from La Grand Place and 5 minutes from Royal Palace of Brussels

New Hotel Charlemagne ratings based on 16 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for New Hotel Charlemagne

Everyone (7) Couples (3) Family (1) Friends (1)
4 out of 5

Lovely nicely located hotel

I just got back from Brussels on a weekend away with wifey and can honestly say I was amazed at the quality and comfort of the rooms. The beds were nice and the room cosy. Another very good point is the location, which is about 100metres from EU parliament. Perfect on a weekend getaway, not sure what it will be like when parliament resumes. Downside however is the inability to make a cup of tea/coffee. The hotel facility is at a dear 2+ Euro for a small cup and sachet of beverage. Sorry, not for this English man. Overall, a good hotel with free parking in a very good location. Will definitely come back albeit with my travel kettle for my tea.

Posted by on 15 Jul 2014

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1 out of 5
Nous avons été très surpris en trouvant des traces d’urines sur le siège des toilettes. Sans parler des choses qui peuvent être améliorées, ceci consiste une note éliminatoire pour un hôtel ayant 4 étoiles !

Posted by on 6 May 2019

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Comment from Hotel Management

19 May 2019 by New hotel Charlemagne

Nous vous remercions pour ce retour d'expérience et sommes navrés que vous n'ayez pas pu apprécier pleinement votre séjour dans notre établissement. Nous pouvons vous assurer que nous restons vigilants quant à la qualité de la prestation et du service que nous devons à nos clients, mais apparemment nous avons faillis à notre mission vous concernant. Nous espérons que vous avez pu tout de même profiter de votre séjour à Bruxelles et espérons vous accueillir pour un prochain séjour dans un de nos établissements New Hôtel. Cordialement

4 out of 5
Zentral gelegenes und praktisches Hotel im Zentrum von Brüssel, sehr Nahe bei der EU-Zentrale.

Posted by , from Bern on 25 Oct 2018

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Comment from Hotel Management

29 Oct 2018 by New hotel Charlemagne

Dear Adrian, we appreciate you taking the time to review your stay at the New hotel Charlemagne, thank you for your comment. Best regards

3 out of 5

Erinomainen sijainti, mukava pikku hotelli

Pros: Sijainti, mukava henkilökunta. Huoneet ovat siistit. Aamupala hyvää perustasoa.
Cons: Hotelli on hieman ränsistynyt, ja pieni. Mutta huoneita on selvästi jo uudistettu.
Location: Erinomaisella sijainnilla, n. 50 m Komission päärakennuksesta.
Hyvällä sijainnilla oleva pieni hotelli, huoneet ovat siistit, aamupala ok.

Posted by , from Helsinki on 17 Jan 2018

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Comment from Hotel Management

23 Jan 2018 by Newhotel Charlemagne

Dear Maria, thank you for your feedback about your stay, we appreciate you taking the time to review your stay at the Newhotel Charlemagne. We take note about your remarks. Best regards

4 out of 5
hotel très bien placer facile d accès proche quartier Europe et grandes enseignes

Posted by , from bruxelles on 14 Jan 2018

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Comment from Hotel Management

25 Jan 2018 by Newhotel Charlemagne

Merci pour votre retour. Nous serons heureux de vous accueillir pour votre prochain séjour à Bruxelles. Bien cordialement

4 out of 5

Im Allgemeinen gutes Hotel

Das Hotel war in Ordnung nicht weit vom Zentrum entfernt. Mit der Metro Station "Schuman" Zentrum gut zu erreichen. Die Rezeption war Rund um die Uhr besetzt. Das Hotelzimmer war gut die Möbel waren ein bisschen abgenutzt. Es hat au eine kleine Minibar. Das Fenster war undicht man konnte es nicht ganz schliessen manchmal war es kalt jedoch hatte es eine Klimaanlage. Fazit das Hotel ich würde ich weiter empfehlen.

Posted by , from Switzerland on 7 Jan 2018

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Comment from Hotel Management

10 Jan 2018 by Newhotel Charlemagne

Dear Gia, thank you for your feedback about your stay, we appreciate you taking the time to review your stay at the Newhotel. We take note about your remarks. Best regards

3 out of 5
Location: Parlamentin vieressä, n puolen tunnin kävely keskustaan. Hotellin ympärillä paljon kivoja ravintoloita.
Tarvitsimme hotellia matkallamme vain nukkumiseen ja suihkussa käyntiin. Ihan ok hotelli näihin tarpeisiin.

Posted by on 27 Oct 2017

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Comment from Hotel Management

20 Dec 2017 by Newhotel Charlemagne

We appreciate you taking the time to review your stay at the Newhotel Charlemagne, thank you for your comment. Best regards

3 out of 5

Parfaitement situé, calme

Séjour de trois jours, parfait pour visiter la ville. Proche du métro.

Posted by , from Vauderens on 24 Jul 2017

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3 out of 5
La place de parking gratuite promise n'est pas garantie. Il faut batailler pour l'obtenir.Et une fois obtenue,il ne faut plus déplacer la voiture ,sinon la place est ainsi perdue sans espoir de la retrouver. A part l'exiguité de la chambre qui m'a été attribuée,tout le reste est juste correct.

Posted by , from Lausanne on 22 Jul 2017

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4 out of 5
Cons: Malgré son nom,cet hôtel était "new" dans les années 80-90: un rafraîchissement ne serait pas inutile !
Hôtel tranquille et bien situé, avec un personnel serviable et à l'écoute. Le plus est le parking souterrain gratuit pour les clients.

Posted by on 18 Apr 2017

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About the New Hotel Charlemagne

Location Boulevard Charlemagne 25-27, Brussels, 1000

Property Features

A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. You can enjoy a drink at the bar/lounge. The business-friendly New Hotel Charlemagne also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis. This 4-star Brussels hotel is smoke free.

  • 1 building
  • 68 guestrooms or units
  • 9 levels
  • Conference rooms
  • Built in 1970
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • ATM
  • No smoking on site
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Brussels-Schuman Station (0.8 km / 0.5 mi)
  • Metro station: Maalbeek-Maelbeek Station (0.6 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

New Hotel Charlemagne offers 68 accommodations with a safe and complimentary bottles of water. This accommodation offers separate sitting areas. LCD televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Brussels hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and international calls are complimentary (restrictions may apply). Housekeeping is provided on a daily basis.

  • Sitting area
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Electric kettle
  • Bath or shower
  • Housekeeping (daily)
  • International calls (free)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Heating
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.

Late-night fare is available from 24-hour room service.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • One child stays free
  • Restricted number of spaces per unit
  • Number of spaces per unit - 8
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Smoke detector
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Children stay free - maximum age 12
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 100 per stay
  • A tax is imposed by the city: EUR 4.24 per room, per night
  • A damage deposit of EUR 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 21.00 for adults and from EUR 15.00 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel New Charlemagne
  • New Charlemagne Brussels
  • New Charlemagne Hotel
  • New Hotel Charlemagne
  • New Hotel Charlemagne Brussels
  • New Charlemagne
  • New Hotel Brussels
  • New Hotel Charlemagne Hotel
  • New Hotel Charlemagne Brussels
  • New Hotel Charlemagne Hotel Brussels

You should know

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.