Dreams Natura Resort & Spa - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Dreams Natura Resort & Spa - All Inclusive

Couples treatment room(s), sauna, hot tub, steam room, body treatments
Property video
Presidential Suite (Preferred Club) | Beach/ocean view
Lobby lounge
Couples treatment room(s), sauna, hot tub, steam room, body treatments

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Pet-friendly
  • Parking included

Explore the area

View in a map
Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO, 77500
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Puerto Morelos Beach
    ‪28 min drive‬
  • Place, Puerto Morelos Town Square
    ‪32 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Junior Suite Tropical View King

9.4 out of 10
Exceptional
(13 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite Tropical View Double

7.4 out of 10
Good
(8 reviews)
  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite Partial Ocean View King

8.6 out of 10
Excellent
(7 reviews)
  • 52 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

Junior Suite Partial Ocean View Double

8.6 out of 10
Excellent
(14 reviews)
  • 52 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean View King

8.6 out of 10
Excellent
(32 reviews)
  • 52 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

Junior Suite Ocean View Double

8.8 out of 10
Excellent
(17 reviews)
  • 52 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Swim-Out King

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite Swim-Out Double

9.0 out of 10
Wonderful
(4 reviews)
  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

Preferred Club Junior Suite Partial Ocean View King

8.6 out of 10
Excellent
(4 reviews)
  • 52 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

Preferred Club Junior Suite Ocean View King

9.6 out of 10
Exceptional
(14 reviews)
  • 52 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

Preferred Club Junior Suite Ocean View Double

9.0 out of 10
Wonderful
(10 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Swim-Out King

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

Preferred Club Junior Suite Swim-Out Double

8.0 out of 10
Very good
(1 review)
  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

Preferred Club Ocean Front Double

10.0 out of 10
Exceptional
(5 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Master Suite Ocean View

8.8 out of 10
Excellent
(6 reviews)
  • 87 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Preferred Club Master Suite Ocean Front

8.0 out of 10
Very good
(1 review)
  • 87 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

Family Junior Suite Ocean View

7.0 out of 10
Good
(4 reviews)
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

Preferred Club Family Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

Double Room Junior with Garden View

  • 52 sq m
  • Sleeps 3

Room Junior with Garden View

  • 52 sq m
  • Sleeps 3

Suite Junior with Sea View

  • 52 sq m
  • Sea view
  • Sleeps 4

Suite Junior with Sea View

  • 52 sq m
  • Sea view
  • Sleeps 4

Family Suite -6 guests- Junior with Sea View

  • 104 sq m
  • Sea view
  • Sleeps 6

Suite Junior with Partial Sea View

  • 52 sq m
  • Partial sea view
  • Sleeps 4

Suite Junior with Garden View

  • 52 sq m
  • Sleeps 4

Suite Junior with Garden View

  • 52 sq m
  • Sleeps 4

Suite Premium with Sea View

  • 52 sq m
  • Sea view
  • Sleeps 4

Double Room Premium with Sea View

  • 52 sq m
  • Sea view
  • Sleeps 4

Suite Junior with Partial Sea View

  • 52 sq m
  • Partial sea view
  • Sleeps 4

Suite Master with Sea View

  • 86 sq m
  • Sea view
  • Sleeps 4

Suite Master with Sea View

  • 86 sq m
  • Sea view
  • Sleeps 3

Suite Premium with Sea View

  • 52 sq m
  • Sea view
  • Sleeps 4

Similar properties

About this property

Dreams Natura Resort & Spa - All Inclusive

Luxury property on the beach, with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Dreams Natura Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Dreams Natura Resort & Spa - All Inclusive offers 553 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down comforters and premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include espresso makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

A health club and a complimentary water park with a lazy river and waterslides are featured at the property. 4 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Our customers tell us they can't get enough of the pool at Dreams Natura Resort & Spa - All Inclusive. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free WiFi in public areas, free valet parking, and a free manager's reception. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy international cuisine with garden views at World Cafe Buffet, one of the property's 5 restaurants
  • Splash around at the free water park with a lazy river or swim in the 4 outdoor pools
  • Indulge with Thai massages, hydrotherapy, or body scrubs at the spa
  • Services include a free kid's club, a lifeguard on site, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests like the bar and room service
  • Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 15 minutes by car from Moon Palace Golf Club
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Some rates at Dreams Natura Resort & Spa - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Dreams Natura Resort & Spa - All Inclusive offers its guests a full-service spa, a complimentary water park, 4 outdoor swimming pools, and 2 hot tubs. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the pool bar. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Event space at this property measures 12208 square feet (1134 square meters) and includes a conference center. A children's pool, a health club, and a sauna are also featured at the luxury Dreams Natura Resort & Spa - All Inclusive. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

This 4.5-star Puerto Morelos property is smoke free.

The property hosts a free manager's reception daily.
World Cafe Buffet - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Bluewater Grill - This poolside steakhouse specializes in barbecue and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Bordeaux (French cuisine) - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Oceana - Overlooking the garden, this restaurant specializes in seafood and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open select days.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Dreams Natura Resort & Spa - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball
Ziplining
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Bordeaux (French cuisine)
  • Himitsu
  • Oceana
  • World Cafe Buffet

Things to do

  • 2 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Kayaking
  • Lazy river
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Wine tasting room
  • Yoga classes
  • Ziplining

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Computer station
  • Conference centre (12,208 square foot of space)

Outdoors

  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2020
  • Comprehensive recycling policy
  • Lifeguards
  • Local artist showcase
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and access to the heated pool
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on January 1, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Now Natura Riviera Cancun
Now Natura Riviera Cancun Puerto Morelos
Now Natura Riviera Cancun Hotel Puerto Morelos
Now Natura Riviera Cancun Hotel

Dreams Natura Resort & Spa - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 722 out of 1407 reviews
Rating 8 - Good. 330 out of 1407 reviews
Rating 6 - Okay. 154 out of 1407 reviews
Rating 4 - Poor. 97 out of 1407 reviews
Rating 2 - Terrible. 104 out of 1407 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dejah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2025

6/10 Okay

Omar Alejandro Rodriguez

Stayed 4 nights in Sep 2025

6/10 Okay

Gurpreet

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2025

10/10 Excellent

Onyx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Tonya

Stayed 4 nights in Aug 2025

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the restaurants on the property were really good. The buffet was not so good. It seemed like the only meat options were pork. It was barely any other options. For someone who doesn’t eat pork it wasn’t good. Also, a recommendation for the Preferred club guest, we should be able to pick which brand of liquor that is in our rooms. Overall, very nice resort and kid friendly!
Stayed 4 nights in Sep 2025

8/10 Good

Márlon Quintão da

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2025

4/10 Poor

Nikolle

Travelled with partner
Liked: Staff & service, property conditions & facilities
Breakfast with me wasted time
Stayed 7 nights in Sep 2025

10/10 Excellent

Laxmi

Stayed 3 nights in Sep 2025

2/10 Terrible

Loren

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never going back . Place can’t afford a humidifier for our baby in room because air was dry. And was really serious health condition for our 5 month baby and management push we to pay overprice bill 200$ for humidifier. Ocean water was so dirty and can not swim. I never recommend this facility to others.
Stayed 7 nights in Sep 2025

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2025

10/10 Excellent

Hector

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall cleanliness, the staff was excellent, and overall easy to move around.
Stayed 4 nights in Sep 2025

8/10 Good

Taykhoom

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent for a family vacation. Staff is responsive and very good. Mostly the food is just okay and all the deserts always tasted stale.
Stayed 4 nights in Aug 2025

6/10 Okay

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

James F

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was excellent!
Stayed 5 nights in Aug 2025

8/10 Good

Carlos, Union

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to say a big thank you to Darwin Maldanado for acknowledging our checkin issues/mishaps on our first day. Our room was not ready and had missing items and a broken thermostat. Darwin and his team quickly provided us with options that ultimately landed us in a nicer room to make up for it. I can’t stress enough how Darwin really came through for my family and the importance of this trip for our wedding anniversary and my wife’s birthday. Darwin made me look like a hero to my wife and kids. Thank you, thank you Darwin! We will definitely be saving up again and return to Dreams Natura.
Stayed 5 nights in Aug 2025

10/10 Excellent

RODRIGO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Carolyn

Stayed 5 nights in Aug 2025

6/10 Okay

Miguel Angel, Fresno

Travelled with family
Liked: Cleanliness, staff & service
The room was average The ocean view was 70% blocked by the small water park on the property Lights went out 3 times, the 2nd for a bit more than 2.5 hrs We got stuck in the elevator for about 35min Property is very average and small They try very hard to push/sell time shares which NO WHERE on the hotel descriptions was mentioned WE WILL NOT RETURN… but do your due diligence
Stayed 5 nights in Sep 2025

10/10 Excellent

Robert Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 2 nights in Aug 2025

6/10 Okay

Thomas

Travelled with family, Travelled with partner
Liked: Cleanliness
We came for a wedding, which was a great time—but the hotel itself was just okay. Nothing terrible, but nothing memorable either. For the price we paid, I expected more across the board: better amenities, more thoughtful service, and a bit more comfort. It wasn’t awful, but it definitely didn’t impress.
Stayed 4 nights in Jul 2025

8/10 Good

Sonia Cristina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was very nice and I had a wonderful massage. I know the resort cant control this but the smell of the ocean with the seaweed was horrible. I end up getting used to the smell, but when I would leave the property for excursions and come back, it was just terrible. Thank God, it did not smell in my room. Everything was great about the resort except the food. Nothing special, your basic all inclusive food not much variety . Barely any desserts.
Stayed 5 nights in Aug 2025

10/10 Excellent

LaToya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was GREAT!!! We will definitely be back!!
Stayed 4 nights in Aug 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied with stay.
Stayed 5 nights in Aug 2025

2/10 Terrible

Karla

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La peor experiencia de mi vida. El hotel terrible. La comida un asco. El servicio basura. No regreso jamas a este hotel. No lo recomiendo pero para nada
Stayed 3 nights in Aug 2025