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Hotel Ojo de Agua

3.0 star property

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Photo gallery for Hotel Ojo de Agua

On the beach
Sun deck
Lobby sitting area
Superior Room, Sea View | Beach/ocean view
Outdoor pool, pool loungers

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Puerto Morelos, QROO, 77580
  • Place, Ojo de Agua Beach
    ‪2 min walk‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪2 min walk‬
  • Place, Puerto Morelos Town Square
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪39 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

7.6 out of 10
Good
(19 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

7.2 out of 10
Good
(54 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Sea View

Superior Room, Sea View | Beach/ocean view

Superior Room, Sea View

7.0 out of 10
Good
(11 reviews)
  • 14 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

7.8 out of 10
Good
(40 reviews)
  • 21 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

Standard Room, 2 Double Beds

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Ojo de Agua

Oceanfront with outdoor pool, near Puerto Morelos Town Square
This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a garden, and a picnic area are onsite.
Hotel Ojo de Agua offers 35 air-conditioned accommodations with safes and hair dryers. Accommodations offer separate sitting areas and include desks. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Hotel Ojo de Agua. During your stay, you're just a quick walk from Puerto Morelos Town Square. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the beach
  • Just a 1-minute drive from Puerto Morelos Town Square and 5 minutes from Puerto Morelos Beach
  • Airport shuttle service available for a fee
There's a restaurant on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and multilingual staff are also featured at Hotel Ojo de Agua.

This 3-star Puerto Morelos hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 8:00 AM to 11:30 AM.
Hotel Ojo de Agua has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: MXN 220 for adults and MXN 150 for children
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • Reception hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Ojo de Agua

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 67.88 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 220 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 800 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 1 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
Hotel Ojo de Agua offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ojo Agua Beach Front Hotel Puerto Morelos
Ojo Agua Beach Front Hotel
Ojo Agua Beach Front Puerto Morelos
Ojo Agua Beach Front
Hotel Ojo de Agua Hotel
Collection O Hotel Ojo de Agua
Hotel Ojo de Agua Puerto Morelos
Hotel Ojo de Agua Hotel Puerto Morelos

Hotel Ojo de Agua Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 362 out of 1000 reviews
Rating 8 - Good. 280 out of 1000 reviews
Rating 6 - Okay. 151 out of 1000 reviews
Rating 4 - Poor. 102 out of 1000 reviews
Rating 2 - Terrible. 105 out of 1000 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Diana

Liked: Cleanliness
Stayed 6 nights in Jul 2025

6/10 Okay

Emilio

Stayed 1 night in Aug 2025

8/10 Good

Andres

Travelled with family and small children
nice place for the price
Stayed 1 night in Aug 2025

4/10 Poor

Elie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel dans son jus. Pas d’eau chaude. Tout est abimé.
Stayed 1 night in Aug 2025

6/10 Okay

Andrew

Travelled with partner
Disliked: Property conditions & facilities
Very dated. Needs some renovations.
Stayed 2 nights in Jul 2025

6/10 Okay

Jessica

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Employees are great! Could use paint everywhere(not talking about outsides that are exposed to salt water). There were scrapes on the doors and bed was broken in the room. Love the hotel though.
Stayed 6 nights in Jul 2025

6/10 Okay

Nikita

Stayed 3 nights in Jul 2025

4/10 Poor

Juan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

noisy

alot of noice
Stayed 3 nights in Jul 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
i will visit again soon! truly enjoyed my stay with you!
Stayed 6 nights in Jul 2025

2/10 Terrible

Mianca

Disliked: Cleanliness, amenities, property conditions & facilities
There was black mold in the ac unit as well as under the bathroom sink. I woke up sick the very next day. There was only a sheet on the bed, no blanket. The water was luke warm at best. It was lazily kept.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location great staff
Stayed 1 night in Jul 2025

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was gorgeous and the food was delicious we had a great stay
Stayed 1 night in Jul 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very nice my biggest complaint was it was a good little distance to get a coffee as there wasn’t any in lobby the beach was beautiful we went there because the seaweed was awful I’m plays in playa de Carmen we liked it so much we’re headed there again today
Stayed 1 night in Jun 2025

4/10 Poor

Amelia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was in front of beach. Property is not maintained and the room blankets and towels showed complete wear. They looked dirty with holes and stains.
Stayed 9 nights in Jun 2025

10/10 Excellent

Mandeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good but the washrooms could be better, staff was very friendly and nice
Stayed 6 nights in Jun 2025

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is on the side street. Staff is very thorough in their information.
Stayed 3 nights in Jun 2025

6/10 Okay

Jason

Travelled with partner
Liked: Cleanliness
Nice room and restaurant. We made an appointment for beach chairs at the beach club for 12:30 and you gave our chairs away at 12:00 and turned us away. Your computers were down and you couldn't see the reservations. We will not be back.
Stayed 2 nights in Jun 2025

2/10 Terrible

corinne

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t go. Worst hotel of our trip.

Moldy. Bathroom water smelled. Furniture was dilapidated.
Stayed 1 night in Jun 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very glad they had refrigerators in the room. It could use more comfortable patio chairs.
Stayed 9 nights in Jun 2025

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities
My recent stay at Hotel Ojo de Agua was an absolutely delightful experience that exceeded expectations. The location is perfect-right in the heart of Puerto Morelos, offering easy walking access to the beach, local shops, the town square, and a wide variety of restaurants and bars. The area felt safe and vibrant, filled with culture, friendly locals, and plenty of options for entertainment. One of the highlights was the live music in the evenings at a nearby local restaurant just steps away from the hotel. It added a beautiful touch to the atmosphere and created such a relaxing, vacation-like vibe. The hotel itself was comfortable, clean, and conveniently located near the Malecón the famous tilted lighthouse, which made for great evening walks and photos. Whether you're traveling solo, with family, or as a couple, l'd highly recommend this place for anyone looking to unwind and explore the charm of Puerto Morelos. I'll definitely be coming back in the future —this place has earned a special spot in my heart.🌴✨
Stayed 6 nights in Jun 2025

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Wendy Lynn, Niagara-on-the-Lake

Liked: Cleanliness, staff & service, property conditions & facilities
The whole travel experience was great, from weather to the Beach, Restaurants etc,
Stayed 10 nights in Mar 2025

10/10 Excellent

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
The property was clean , and next to the ocean. Very quiet! And within walking distance of everything you need. The workers that I spoke to ended up being super helpful at the hotel and the restaurant. The only issues I had was they only had sheets on the bed no comforter, but no biggie next time I know to bring one, and the remote and TV didn't seem to work but that could of just been a battery issue 😊. I would recommend this property, with or without kids.
Stayed 4 nights in Jun 2025

6/10 Okay

Oscar

Disliked: Cleanliness, staff & service, property conditions & facilities
El hotel no se parece a las fotos pero está en una playa hermosa y es muy barato.
Stayed 1 night in Jun 2025

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