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Hotel Ojo de Agua

3.0 star property

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Photo gallery for Hotel Ojo de Agua

On the beach
Outdoor pool, pool loungers
Superior Room, Sea View | Beach/ocean view
Lobby sitting area
Sun deck

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Housekeeping

Explore the area

Map
0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Puerto Morelos, QROO, 77580
  • Ojo de Agua Beach
    ‪2 min walk‬
  • Puerto Morelos Town Square
    ‪6 min walk‬
  • Puerto Morelos Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

Standard Room, 2 Double Beds

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room

Family Room

7.8 out of 10
Good
(38 reviews)
  • 21 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

7.6 out of 10
Good
(19 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Sea View

Superior Room, Sea View | Beach/ocean view

Superior Room, Sea View

  • 14 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

7.0 out of 10
Good
(47 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Deluxe Bungalow

Hotel & Beach Club Ojo de Agua

  • Pool
  • Kids pool
  • Free WiFi
  • Restaurant
3.7 out of 5, Good, (628)
The price is €60
for 1 room
includes taxes & fees
4 Jul - 5 Jul
Hotel & Beach Club Ojo de Agua

About this property

Hotel Ojo de Agua

Oceanfront with outdoor pool, near Puerto Morelos Town Square
This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a garden, and a picnic area are onsite.
Hotel Ojo de Agua offers 35 air-conditioned accommodations with safes and hair dryers. Accommodations offer separate sitting areas and include desks. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Hotel Ojo de Agua. During your stay, you're just a quick walk from Puerto Morelos Town Square. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance and luggage storage
  • Guests have great things to say about the beach and the helpful staff
  • Just a 1-minute drive from Puerto Morelos Town Square and 5 minutes from Puerto Morelos Beach
  • Airport shuttle service available for a fee
There's a restaurant on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and multilingual staff are also featured at Hotel Ojo de Agua.

This 3-star Puerto Morelos hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 8:00 AM to 11:30 AM.
Hotel Ojo de Agua has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: MXN 220 for adults and MXN 150 for children
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • Reception hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Ojo de Agua

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 67.88 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 220 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 800 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 1 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
Hotel Ojo de Agua offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ojo Agua Beach Front Hotel Puerto Morelos
Ojo Agua Beach Front Hotel
Ojo Agua Beach Front Puerto Morelos
Ojo Agua Beach Front
Hotel Ojo de Agua Hotel
Collection O Hotel Ojo de Agua
Hotel Ojo de Agua Puerto Morelos
Hotel Ojo de Agua Hotel Puerto Morelos

Hotel Ojo de Agua Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 358 out of 1001 reviews
Rating 8 - Good. 291 out of 1001 reviews
Rating 6 - Okay. 145 out of 1001 reviews
Rating 4 - Poor. 100 out of 1001 reviews
Rating 2 - Terrible. 107 out of 1001 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Srivatsangan

Liked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

MARIA ALEJANDRA

Stayed 1 night in Mar 2025

2/10 Terrible

omar

Business traveller
Very bad service and very bad condition and very bad clean
Stayed 5 nights in Mar 2025

8/10 Good

Carol, Ashfield

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Great location. Basic room with easy access to beach and restaurants. Oceanside which is always a plus. Beds comfortable. Very basic but clean.
Stayed 1 night in Mar 2025

6/10 Okay

Tina

Travelled with group
Stayed 9 nights in Mar 2025

10/10 Excellent

christine, High prairie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thankyou for a wonderful holiday
Stayed 13 nights in Mar 2025

4/10 Poor

Monte

Disliked: Amenities, property conditions & facilities
Rooms were sub sub par...good location. Pool was nasty.beds horrible.
Stayed 8 nights in Mar 2025

6/10 Okay

Aurora

Travelled with group
Disliked: Property conditions & facilities
No warm water, stained towels, bad lighting!
Stayed 5 nights in Feb 2025

10/10 Excellent

Michelle, Marionville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the beach and many restaurants nearby
Stayed 7 nights in Mar 2025

10/10 Excellent

shelley rae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2025

8/10 Good

Magda

Travelled with partner
Liked: Cleanliness, staff & service
The cleaning lady was very nice and left everything super clean. The hotel was ok for the price, the hotel seems old.
Stayed 7 nights in Dec 2024

8/10 Good

Emma

Travelled with family
Liked: Staff & service
Lovely Staff - Very helpful. Great location on the beach and easy walk to town and restaurants. Room was a good size, but not as comfortable as I had hoped. The pull-out bed was very uncomfortable and unusable. A few things in the room need fixing. Try to get a ground floor room - great access to the pool and beach.
Stayed 2 nights in Mar 2025

8/10 Good

Jeremy

Liked: Property conditions & facilities
Good value overall. Bar/restaurant closed before 8 on Thursday night?!?
Stayed 5 nights in Feb 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

6/10 Okay

Sidnie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I was very disappointed in the front staff. Upon check in we were told we had to pay a tax and only in pesos. The girl at the front told us she didn't have change but would get it to us. We asked later that night and the next morning. Again , no change. The next night we were told by someone else they had no knowledge of that . They then called her and he flat out lied and said she had already given it to us. The manager begrudgingly gave us change. Found several bugs in our beds and no water on the last day. Not sure i'd stay here again.
Stayed 2 nights in Feb 2025

6/10 Okay

lucie

Travelled with partner
Liked: Staff & service
They could clean the pool more often Rake beach we’re lounge chairs are to pick up bottle caps and garbage
Stayed 11 nights in Feb 2025

4/10 Poor

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After 3 days of no air-conditioning, we got a new room. 6 requests to management, who stated someone was coming to fix room and 2 calls to Expedia, we got a new room. David gave us an extended time to leave at 3 p.m. on 2/18/2025. However, we had to be out at 1 p.m. Then they would not speak or acknowledge us in lobby as we waited an hour for cab. I got to meet the owner's son. Sergio. I asked him to tell his father that he, the son, needs to let his son run the entire place. The restaurant was well run and had delicious food, having Sergio's eyes on it. Sergio would hold the managers responsible for room checks, and making the hotel safe and inviting for desks. Most of the time there wasn't drinking water in the container in the lobby. Mgrs would not bring out more. A maid brought me some. I tipped her well. I told manager David and Arturo that people take meds-like us-and need water. No response. No guest was ever told when they would fill it up again. Arturo stated once to me on 2nd day that we could buy cups for Ojo's water, or buy our own water at 6, down the street a bit--walking on rocks, through potholes, heat, and aggravation.
Stayed 6 nights in Feb 2025

10/10 Excellent

Anne Marie Germain

Stayed 7 nights in Dec 2024

8/10 Good

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location was excellent, Staff was great. A little worn and no water provided. It would have been nice to have a pitcher and then be able to refill water from a common source . Balcony was great. Pool nice. Room small but fine.
Stayed 10 nights in Jan 2025

8/10 Good

Dana

Stayed 2 nights in Jan 2025

10/10 Excellent

hayatte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Rhonda

Liked: Cleanliness, staff & service
Location cant be beat!
Stayed 14 nights in Jan 2025

4/10 Poor

BETTY

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location. Nice staff. Older property. Very basic accommodation. No water or coffee maker. No deadbolt on door
Stayed 2 nights in Feb 2025

10/10 Excellent

Jørgen

Stayed 3 nights in Feb 2025

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service
I woukd stay here again however the road to enter this property is a dirt road with huge potholes and limited places to walk. The grounds were ok but a simple step of putting away maintenence equipment would make the grounds look much better. We have a major incidents with the toilet but thankfully by noon the next day they fixed it. In the meantime we used the lobby toilet. They offeted us another room but was a big downgrade so we opted to stay in our room and use the close by lobby toilet. Staff were great. Cant beat the beach location.
Stayed 3 nights in Jan 2025