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Krystal Cancun

3.5 star property

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Photo gallery for Krystal Cancun

Enjoy a casual dining experience with a view of the ocean from this outdoor dining area.
Enjoy a romantic meal for two in this serene beachside dining area with a view of the sea.
Step into a sleek, modern lobby with a central staircase, minimalist reception desk, and a clear view of the upper level.
Relax by the pool surrounded by a tranquil ocean view.
Relax in style with ocean views through large glass doors, a seating area, and a welcoming atmosphere.

Popular amenities

  • Hot tub
  • Bar
  • Room service

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Convention Center
    ‪3 min walk‬
  • Gaviota Azul Beach
    ‪5 min walk‬
  • La Isla Shopping Mall
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

1 bedroom, minibar, in-room safe, blackout curtains

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.0 out of 10
Very good
(15 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

7.6 out of 10
Good
(56 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

7.4 out of 10
Good
(59 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

1 bedroom, minibar, in-room safe, blackout curtains

Club Room, 1 King Bed, Balcony, Ocean View

8.0 out of 10
Very good
(8 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.2 out of 10
Good
(61 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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Relax in shaded comfort with our beachfront lounge chairs, offering a serene ocean view.

Emporio Cancun Optional All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very good, (1855)
The price is €138
for 1 room
includes taxes & fees
18 Aug - 19 Aug
Emporio Cancun Optional All Inclusive

About this property

Krystal Cancun

Family-friendly fun on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of Krystal Cancun's great beach location. During your stay, you'll be connected to the convention center, and just a quick walk from Gaviota Azul Beach. Features include free WiFi in public areas and free valet parking, plus 4 restaurants.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy Mexican cuisine at El Mortero, one of the property's 4 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with body wraps, body scrubs, or massages at the spa
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 5-minute drive from La Isla Shopping Mall and 6 minutes from Aquaworld
Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 5 meeting rooms available. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Krystal Cancun. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Cancun resort is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.
El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Las Velas - This poolside restaurant serves breakfast, lunch, and dinner. Open daily.
Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Aquamarina - This restaurant serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Lift (91 centimetre wide door)

More

  • 4 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Cancun

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Krystal Cancun Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 561 out of 1394 reviews
Rating 8 - Good. 311 out of 1394 reviews
Rating 6 - Okay. 213 out of 1394 reviews
Rating 4 - Poor. 134 out of 1394 reviews
Rating 2 - Terrible. 175 out of 1394 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alba

Liked: Cleanliness, staff & service, property conditions & facilities
GREAT LOCATION , EVERYTHING WAS WITHIN WALKING DISTANCE. THE ONLY DOWNSIDE IS HOW EARLY THE POOL AND HOTEL RESTAURANTS CLOSE.
Stayed 3 nights in May 2025

6/10 Okay

Oscar

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Apr 2025

8/10 Good

Yolanda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Location
Stayed 1 night in Apr 2025

2/10 Terrible

erika

Travelled with group
Disliked: Cleanliness, staff & service
Staff don't know how to speak English hard to understand what guest needed and concern, they should hire know how to speak different dialect especially English, staff need to respect guests .
Stayed 4 nights in Apr 2025

6/10 Okay

Jose

Stayed 1 night in Apr 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and staff

The hotels location is the best in the area. Right at the tip of the water and 2 minute walk to restaurants, bars, stores, etc. Don't do the all inclusive unless your staying in the hotel without excursions and enjoy crappy food and generic beverages. It is overpriced and definitely not worth it. The choices were VERY limited, and none of them were Mexican food. Burgers, dogs, pizza, and other bland crap. The room was great, bed and pillows were better than most hotels I stay at. Almost all the hotel staff are fluent bilingual, which is convenient. The grounds are well kept and chairs are first come/serve. Wait staff are more abundant at the pool than the beach. They have large towels for free for the pool and beach. The AC was cold and needed.
Stayed 3 nights in Apr 2025

10/10 Excellent

Pinckney Ma, Fremont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good and very happy
Stayed 1 night in Apr 2025

10/10 Excellent

Robert

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I come here all the time it’s just in a great location!!!
Stayed 7 nights in Apr 2025

4/10 Poor

Roberto Carlos

Stayed 3 nights in Apr 2025

2/10 Terrible

Lea

Stayed 6 nights in Apr 2025

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Venus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Krystal Cancun was so much fun! The lady in the front desk - seems to be a bit rude- She has to be more careful because people comes from different places of the world and sometimes we are use to high customer service. A High Recognition to Artemio- ( Life Saver) He should be one of the best workers at this hotel. He saved my Life- we will be thankful Forever. ( so sad he does not have some more equipment to do his job easier) I will definitely recommend to Family and Friends.
Stayed 4 nights in Apr 2025

8/10 Good

Angel Daniel

Stayed 3 nights in Apr 2025

10/10 Excellent

Miryan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2025

8/10 Good

sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel, beach area, and pool were all beautiful and clean. Most of the employees were helpful and polite. The hotel is located walking distance from a lot of shops and restaurants which was very convenient. The hotels included breakfast buffet included delicious options for everybody. We did, however, have a few complaints.. The hotel requires a wristband to enter and use the facilities, which is fine, but when we entered just to check in at the desk, we were rudely and persistently, asked about our wristbands and told we can’t come in without them. Secondly, the security guard on the facility and the security measures around the hotel made it feel slightly like a low security prison. Additionally, all access points to the beach were cut off and blocked at a certain time without our knowledge before hand, causing us to get locked out of the hotel on the beach one night… we had to walk a few blocks down the beach and then take the main street to the front entrance in order to get back inside. Lastly, when we arrived to our room, we did not have a remote for the TV or the bathrobes promised. It took one day and three separate requests to get a remote for the television.
Stayed 2 nights in Apr 2025

6/10 Okay

Isaac

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beds are extremely hard...even in the suites. Got sick after eating at La Hacienda.
Stayed 1 night in Apr 2025

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Antonio

Stayed 2 nights in Feb 2025

6/10 Okay

Maureen Mildred Gomez-

Stayed 5 nights in Mar 2025

6/10 Okay

Emily

Stayed 1 night in Apr 2025

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location! We could walk to beach, shop and restaurants close. It’s a bit worn down with cracked vanity, tiles on floor cracked. But housekeeping kept it clean. We really didn’t spend much time in the room.
Stayed 6 nights in Apr 2025

4/10 Poor

Basma

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it! The best view! We will be booking again in the future
Stayed 4 nights in Mar 2025

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, amenities
This is a great option in regards to the ocean location for the price compared to Ziva Nextdoor, though the staff are pretty harsh in comparison. They have wristbands for entry and even to get a towel will fight with you if you had a towel the day before they deemed you may have in your room (It was put in the towel shack after they closed the day before) They would not allow a second towel, not an option. reserved a room with two queen beds and told me they didn’t have any available. I purchased on Expedia, specifically stated two beds confirmed on the reservation - so you may want to call them in advance to ensure they will honor your order. The staff was quite dismissive. All in all the check in and out process doesn’t have a luxurious resort style due to the policies and staff. The waves were perfect, and we got a free cabana bed on the beach one of the days which was great. I bought floaties there, and rented boogie boards from the staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

dan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Short walk to all amenities, bars, restaurants, entertainment
Stayed 3 nights in Jan 2025

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