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Krystal Cancun

3.5 star property

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Photo gallery for Krystal Cancun

4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Outdoor pool, pool loungers
Lobby
Café
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Convention Center
    ‪3 min walk‬
  • Gaviota Azul Beach
    ‪5 min walk‬
  • La Isla Shopping Mall
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout curtains, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.0 out of 10
Very good
(15 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

7.6 out of 10
Good
(59 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

7.4 out of 10
Good
(63 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

8.0 out of 10
Very good
(9 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.2 out of 10
Good
(64 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Krystal Cancun

Family-friendly fun on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of Krystal Cancun's great beach location. During your stay, you'll be connected to the convention center, and just a quick walk from Gaviota Azul Beach. Features include free WiFi in public areas and free valet parking, plus 4 restaurants.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy Mexican cuisine at El Mortero, one of the property's 4 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with body scrubs, manicures and pedicures, or aromatherapy at the spa
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the location and the pool
  • Just a 5-minute drive from La Isla Shopping Mall and 6 minutes from Aquaworld
Some rates at Krystal Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 5 meeting rooms available. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Krystal Cancun. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Cancun resort is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.
El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Las Velas - This poolside restaurant serves breakfast, lunch, and dinner. Open daily.
Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Aquamarina - This restaurant serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Lift (91 centimetre wide door)

More

  • 4 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Cancun

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Reviews

Krystal Cancun Reviews

7.6

Good

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 578 out of 1418 reviews
Rating 8 - Good. 321 out of 1418 reviews
Rating 6 - Okay. 215 out of 1418 reviews
Rating 4 - Poor. 134 out of 1418 reviews
Rating 2 - Terrible. 170 out of 1418 reviews

Reviews

6/10 Okay

Stephen

Travelled with partner
Disliked: Amenities, property conditions & facilities
Location was good. Rooms are a little more to be desired. Season was wrong for the sea grass.
Stayed 3 nights in Jun 2025

4/10 Poor

muhammad

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Low grade hotel

Very poor and rude services, delay in checking , stuff with huge attitude time of checking , rooms are not clean bath completely wet, shower wasn’t working properly,
Stayed 1 night in Jun 2025

10/10 Excellent

Racquel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are large and the beach view from our balcony was magnificent! The staff were all so friendly and accommodating.
Stayed 5 nights in Jun 2025

10/10 Excellent

Carlos, Laredo

Stayed 4 nights in May 2025

8/10 Good

Haisan

Liked: Cleanliness, amenities, property conditions & facilities
The staff there are very friendly and the room that I was in was very clean and neat. I would go there again soon.
Stayed 4 nights in May 2025

10/10 Excellent

Katherine

Stayed 2 nights in Jun 2025

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
For the price it was fine but the property and rooms were garbage need to be remodeled
Stayed 3 nights in May 2025

10/10 Excellent

Edward

Stayed 8 nights in Jun 2025

10/10 Excellent

Shamiya

Travelled with group
Liked: Cleanliness, amenities
Property was very nice.
Stayed 3 nights in May 2025

8/10 Good

Felicity

Business traveller
Liked: Cleanliness, property conditions & facilities
Great stay. The room was nice and accommodating. Beach was pretty and the people were helpful and kind. Nothing extraordinary, but it was good.
Stayed 3 nights in Jun 2025

2/10 Terrible

Sandra

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in May 2025

6/10 Okay

Anthony

Liked: Staff & service
The restaurant wait staff was excellent.
Stayed 1 night in Jun 2025

2/10 Terrible

Lupita

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms had bad showers. We got moved to another room and still was flooded with yellow water! The air conditioning was on and off. The hotel does not say they don’t accept American cash! Made it very difficult! Only wanted credit card! They should make that known with a sign at the hotel or bar!
Stayed 3 nights in Jun 2025

10/10 Excellent

Shantoni

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. The best view to the beach
Stayed 2 nights in May 2025

2/10 Terrible

Daniel

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The ac in the room did not work and when checking in they were not accommodating to the reservation and checking in a little bit early
Stayed 3 nights in May 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The perfect spot to get away… service is great.
Stayed 7 nights in May 2025

4/10 Poor

Valerie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
What you see in the pictures is not the hotel that you stay in. The hotel is very old and they charge for basic amenities
Stayed 1 night in May 2025

4/10 Poor

Elizabeth

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Some of the staff was rude. Hotel is old and smells. Pool was dirty and slimy. False advertising, not like pics online. Staff stalks you trying to sell you stuff. They even called my room at 9am in the morning, woke me up.
Stayed 2 nights in May 2025

6/10 Okay

nicole

Stayed 4 nights in May 2025

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location, beachfront. Nice beach.
Stayed 2 nights in May 2025

6/10 Okay

Earshla

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The only problem I had was the elevator in tower a took forever
Stayed 3 nights in May 2025

10/10 Excellent

Donn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 14th time staying at the Krystal Cancun. Always excellent and the "Best" staff !! I will be back !!
Stayed 10 nights in May 2025

4/10 Poor

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Plugged toilet in room, old hotel not improvements noticed, the worst spot for sargasso on the entire hotel area. Had to look for public beaches every day. No wort your money and they charge me for an extra adult for a 15 year old but Expedia app consider kids from 0-17 years
Stayed 6 nights in May 2025

4/10 Poor

Mark

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The outside was great. They had a good pool and vendors but the rooms were terrible. I won’t stay here again.
Stayed 1 night in May 2025

4/10 Poor

Yleana

Travelled with family
Disliked: Cleanliness
The music in the pool is extremely loud during the entertainment activities. The Conditioner at the shower did not work, it dripped all the time. The restaurant and some aisles seem to be cleaned with a dirty/smelly clothe, so they stinked. I reported this and it was improved, but you should pay attention to that. All inclusive is not worth it. I will stay elsewhere next time
Stayed 4 nights in May 2025

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