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Krystal Cancun

3.5 star property

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Photo gallery for Krystal Cancun

Poolside bar
View from room
Café
Outdoor pool, pool loungers
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪3 min walk‬
  • Place, Cancun Convention Center
    ‪5 min walk‬
  • Place, Forum Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

7.2 out of 10
Good
(72 reviews)
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

8.0 out of 10
Very good
(9 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout curtains, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.0 out of 10
Very good
(15 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

7.0 out of 10
Good
(16 reviews)
  • Ocean view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.2 out of 10
Good
(67 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(62 reviews)
  • City view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Krystal Cancun

Family-friendly fun on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of Krystal Cancun's great beach location. During your stay, you'll be connected to the convention center, and just a quick walk from Gaviota Azul Beach. Features include free WiFi in public areas and free valet parking, plus 4 restaurants.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy Mexican cuisine at El Mortero, one of the property's 4 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with manicures and pedicures, aromatherapy, or body wraps at the spa
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the location and the pool
  • 6 minutes by car from La Isla Shopping Mall and 9 minutes from Aquaworld
Some rates at Krystal Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 5 meeting rooms available. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Krystal Cancun. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Cancun resort is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.
El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Las Velas - This poolside restaurant serves breakfast, lunch, and dinner. Open daily.
Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Aquamarina - This restaurant serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Lift (91 centimetre wide door)

More

  • 4 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Cancun

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 005-007-000112/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Krystal Cancun Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 598 out of 1477 reviews
Rating 8 - Good. 346 out of 1477 reviews
Rating 6 - Okay. 228 out of 1477 reviews
Rating 4 - Poor. 134 out of 1477 reviews
Rating 2 - Terrible. 171 out of 1477 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jeffery

Liked: Cleanliness, amenities, property conditions & facilities
Staff members are always very professional, courteous and helpful. The hotel is located perfectly, with easy access to attractions in the hotel zone, and on a perfect stretch of beach
Stayed 10 nights in Oct 2025

8/10 Good

Sandra, Seabrook

Liked: Cleanliness, staff & service
The location is great, the staff was amazing very kind and attentive!
Stayed 4 nights in Oct 2025

10/10 Excellent

gerardo

Stayed 4 nights in Oct 2025

6/10 Okay

adolfo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Need to upgrade bathroom in room mold on shower door area
Stayed 11 nights in Sep 2025

10/10 Excellent

Sesar

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Broken elevator made it absolutely brutal going up and down from 8th floor
Stayed 4 nights in Oct 2025

2/10 Terrible

Thiago

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Get away from this hotel Saved 200 to sleep in a room full of humidity and construction noise all day. The place smells like swamp water the bathroom water is yellow and the bed and pillows are terrible. Even the ice tastes like sink water. The all inclusive is a joke the cheapest most tasteless food I have ever seen. To make it worse on my first night after drinking one beer a group of so called tourist police stopped me saying I was drunk. I had literally just arrived wasn’t drunk at all and ended up in a police station for 3 hours until I paid them 500 to get out. This hotel and the whole experience were a complete disaster. Never going back to Cancun and definitely never stay at this one star hotel.
Stayed 3 nights in Oct 2025

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and beach
Stayed 5 nights in Sep 2025

10/10 Excellent

Tejasvini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Krystal was an amazing place to stay. They had all the amneties. Food was good. Staff was really noce. Our go to place for every future visit to cancun.
Stayed 4 nights in Oct 2025

8/10 Good

Baltazar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Oct 2025

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempre me quedo en el mismo hotel, todo muy limpio un buen servicio, personal muy amable y cerca de las actividades alrededor, la playa una de las más limpias y bonitas del área de Cancún.
Stayed 2 nights in Oct 2025

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Celia

Stayed 2 nights in Sep 2025

8/10 Good

ariel, Los Angeles

Stayed 4 nights in Sep 2025

8/10 Good

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Isaac, Seguin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its close to downtown areas
Stayed 4 nights in Sep 2025

6/10 Okay

Maria del Refugio

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated, mattresses just plain dirty very stained, sheets were changed the same night we arrived, weird stains, no decoration, great view though, 2 elevators and only one working
Stayed 4 nights in Sep 2025

10/10 Excellent

Salvatore

Stayed 3 nights in Jul 2025

6/10 Okay

Laura

Stayed 4 nights in Aug 2025

4/10 Poor

Enrique

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
We had a party of 12 all staying at the hotel. All but one couple had to change rooms. Loud music untill the very late hours. AC went out in two of the rooms in the middle of the night. The staff was helpful and friendly but the entire experience overall was a nightmare.
Stayed 3 nights in Jun 2025

2/10 Terrible

Miguel

Travelled with partner
Disliked: Amenities, property conditions & facilities
The photos were not the actual room. This is a very old outdated hotel that needs renovations badly. I chose a beach view and sadly I got an angled beach view with the other hangke being rooftops. ! I will never stay at this hotel again. Be very careful for what you pay for.
Not exactly a beach front view.
This is the other angle of the beach front view. Not the balcony chairs that were in the pictures.
Stayed 7 nights in Sep 2025

6/10 Okay

Pradtana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall is ok
Stayed 6 nights in Aug 2025

2/10 Terrible

Lealyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse resort.not recommended
Stayed 2 nights in Sep 2025

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Resort with amazing views of the ocean.
Stayed 2 nights in Aug 2025

2/10 Terrible

Alexandra

Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
We stayed at Crystal Inn Resort and unfortunately our experience ended on a very disappointing note. On our last day, when we were trying to get ready and enjoy our final moments, the entire room lost both power and water. This lasted until around 6pm, which completely ruined the day we had hoped to make memorable. No lights, no running water, no ability to shower or prepare for the evening, it was extremely frustrating. For a resort that markets itself as a relaxing getaway, this was unacceptable. I would strongly caution others to be aware of this before booking.
Stayed 4 nights in Aug 2025

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