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The Westin Resort & Spa, Cancun

4.0 star property

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Photo gallery for The Westin Resort & Spa, Cancun

On the beach, sun-loungers, beach umbrellas, beach massages
Presidential Suite, 1 Bedroom, Ocean View (Balcony)
3 restaurants, breakfast served
4 outdoor pools, free pool cabanas, pool umbrellas
Couples treatment room(s), hot tub, steam room, body treatments

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪4 min drive‬
  • Place, El Rey Ruins
    ‪4 min drive‬
  • Place, Delfines Beach
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

8.6 out of 10
Excellent
(35 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(73 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

8.4 out of 10
Very good
(12 reviews)
  • 54 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Lagoon View (Balcony)

9.4 out of 10
Exceptional
(10 reviews)
  • 54 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View

9.0 out of 10
Wonderful
(2 reviews)
  • 57 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Ocean View (Balcony)

8.6 out of 10
Excellent
(17 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area

Suite, 1 Bedroom, Ocean View

  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area

Suite, 1 Bedroom, Ocean View

  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Ocean View (Balcony) | Living area

Presidential Suite, 1 Bedroom, Ocean View (Balcony)

  • 324 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View

8.6 out of 10
Excellent
(71 reviews)
  • 42 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View

8.4 out of 10
Very good
(95 reviews)
  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(50 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

The Westin Resort & Spa, Cancun

On beach with 4 outdoor pools, near El Rey Ruins
Catch some rays at the beach or spend the day relaxing at The Westin Resort & Spa, Cancun's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Change of bedsheets is available on request.
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at The Westin Resort & Spa, Cancun. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Features include free WiFi in public areas and free self parking, plus 4 outdoor pools.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 3 restaurants, a swim-up bar, and a poolside bar
  • Take a swim in the 4 outdoor pools or soak in the hot tub
  • Indulge with Swedish massages, body treatments, or facials at the spa
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes 2 outdoor tennis courts, a 24-hour gym, and a steam room
  • Guests have great things to say about the beach and the breakfast
  • Just a 2-minute drive from Iberostar Cancun Golf Course and a few minutes from Delfines Beach
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Westin Resort & Spa, Cancun you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cancun hotel.

Sea & Stones Restaurant - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Arena Sports Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Casual Kitchen - This restaurant serves breakfast only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

The Westin Resort & Spa, Cancun Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1416 out of 2512 reviews
Rating 8 - Good. 598 out of 2512 reviews
Rating 6 - Okay. 265 out of 2512 reviews
Rating 4 - Poor. 110 out of 2512 reviews
Rating 2 - Terrible. 123 out of 2512 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is an amazing value and the views are magnificent. I recommend getting a balcony room.
Stayed 8 nights in Aug 2025

10/10 Excellent

Madeline

Stayed 4 nights in Sep 2025

6/10 Okay

Iliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice. The room was good not many activities of things to do in the hotel during the day and then some of the activities you had to pay for them. The hotel did not provide a shuttle from to the airport.
Stayed 4 nights in Sep 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Santa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy encantador
Stayed 1 night in Sep 2025

8/10 Good

Ana María

Stayed 1 night in Sep 2025

6/10 Okay

Sonji

Travelled with family
Liked: Staff & service, amenities
Renovations were underway during our stay. Paint fumes filled the hallways every morning. The room we stayed in looked like a hasty DIY renovation, I brushed against the wall and paint chips stuck to my skin. The pool area was really rice and the ocean view was spectacular. The "concierge" is a salesperson trying to get you to sign up for a timeshare pitch. I felt safe at the hotel, we enjoyed the drinks and food at the pool. Staff was great, especially Vicente.
Stayed 3 nights in Jul 2025

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good
Stayed 3 nights in Aug 2025

10/10 Excellent

Alyssa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a smaller, more intimate property that still manages to provide all the things you need to feel like you're on a larger property. There's a supermarket and at least 2 other restaurants for food. There's a beach on property so you don't need to leave to access it. Great experience
Stayed 4 nights in Sep 2025

10/10 Excellent

Esthefany

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 6 nights in Aug 2025

6/10 Okay

Bishoy

Travelled with partner
Limited room upgrades. Empty no carpet windows need to be cleaned and maintained.
Stayed 1 night in Sep 2025

8/10 Good

ZHANGPEI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Liliana A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Adriana

Stayed 1 night in Sep 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Aug 2025

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is there was nothing you could walk to for anything other than Westin restaurants on site. Kind of tied to their hotel for everything. Also, drink prices were high in my opinion
Stayed 1 night in Sep 2025

10/10 Excellent

Alfred

Stayed 1 night in Sep 2025

10/10 Excellent

ABEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is nice and staff is king and lovely
Stayed 3 nights in Sep 2025

8/10 Good

Ruben

Stayed 1 night in Sep 2025

8/10 Good

Ting

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ppl Around me
Stayed 3 nights in May 2025

8/10 Good

Nathalie

Stayed 5 nights in Sep 2025

8/10 Good

Ibe May Rodriguez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Yessica L.

Travelled with family
It had a great time in the Westin resort and Spa. Staff was very nice and súper friendly. Room was clean very close to the airport.
Stayed 6 nights in Aug 2025

10/10 Excellent

Lovleen

Stayed 2 nights in Aug 2025

10/10 Excellent

Netra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and would definitely go back.
Stayed 4 nights in Aug 2025