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The Westin Resort & Spa, Cancun

4.0 star property

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Photo gallery for The Westin Resort & Spa, Cancun

On the beach, sun-loungers, beach umbrellas, beach massages
Couples treatment room(s), hot tub, steam room, body treatments
3 restaurants, breakfast served
4 outdoor pools, free pool cabanas, pool umbrellas
Presidential Suite, 1 Bedroom, Ocean View (Balcony)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪4 min drive‬
  • Place, El Rey Ruins
    ‪4 min drive‬
  • Place, Delfines Beach
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

8.6 out of 10
Excellent
(36 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(80 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

8.4 out of 10
Very good
(12 reviews)
  • 54 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Lagoon View (Balcony)

9.4 out of 10
Exceptional
(10 reviews)
  • 54 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View

9.0 out of 10
Wonderful
(2 reviews)
  • 57 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Ocean View (Balcony)

8.6 out of 10
Excellent
(19 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area

Suite, 1 Bedroom, Ocean View

  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area

Suite, 1 Bedroom, Ocean View

  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Ocean View (Balcony) | Living area

Presidential Suite, 1 Bedroom, Ocean View (Balcony)

  • 324 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View

8.4 out of 10
Very good
(75 reviews)
  • 42 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View

8.4 out of 10
Very good
(98 reviews)
  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(54 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

The Westin Resort & Spa, Cancun

On beach with 4 outdoor pools, near La Isla Shopping Mall
Catch some rays at the beach or spend the day relaxing at The Westin Resort & Spa, Cancun's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Change of bedsheets is available on request.
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at The Westin Resort & Spa, Cancun. During your stay, you're just a quick walk from Hotel Zone Beaches. Features include free WiFi in public areas and free self parking, plus 4 outdoor pools.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 3 restaurants, a swim-up bar, and a poolside bar
  • Take a swim in the 4 outdoor pools or soak in the hot tub
  • Indulge with body wraps, hot stone massages, or reflexology at the spa
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes 2 outdoor tennis courts, a 24-hour gym, and a steam room
  • Guests have great things to say about the clean accommodations and the beach
  • 13 minutes by foot from La Isla Shopping Mall and a 3-minute drive from Aquaworld
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Westin Resort & Spa, Cancun you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cancun hotel.

Sea & Stones Restaurant - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Arena Sports Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Casual Kitchen - This restaurant serves breakfast only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

The Westin Resort & Spa, Cancun Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1468 out of 2605 reviews
Rating 8 - Good. 614 out of 2605 reviews
Rating 6 - Okay. 284 out of 2605 reviews
Rating 4 - Poor. 113 out of 2605 reviews
Rating 2 - Terrible. 126 out of 2605 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Paula, little elm

Stayed 1 night in Oct 2025

10/10 Excellent

Charmaine, Frisco

Stayed 3 nights in Oct 2025

4/10 Poor

George Robert

Liked: Cleanliness, staff & service
This used to be a favorite destination for me. This last trip was my 7th time at the hotel. It will be the last time. They have stripped away so many things that used to make this place fun. We always paid more to be in the buildings that had bigger rooms with balconies and it used to include a small free breakfast on the 1st floor. That is gone. Now just an empty room with. They used to have a 2 for 1 hour at the bars. Done with that as well. No music at our pool. It feels like a beat hotel. Beach was ok, Staffcuubbb
Stayed 15 nights in Oct 2025

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have BED BUGS like really bad I would give zero stars if I could …. Just not clean at all would not recommend.
Stayed 4 nights in Oct 2025

10/10 Excellent

Abram

Stayed 1 night in Oct 2025

10/10 Excellent

Raven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this resort! The staff were extremely pleasant and helpful. The resort had everything that you needed so leaving was totally optional! I would recommend others and stay here again!
Stayed 4 nights in Oct 2025

10/10 Excellent

kassidy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our room to the ocean was magnificent and the room was lovely, great for tourists in a very quiet and safe area.
Stayed 5 nights in Oct 2025

10/10 Excellent

Alicia, Riverside

Stayed 5 nights in Oct 2025

10/10 Excellent

Roula, Beirut

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort by the beach with nice pools and relaxed atmosphere
Stayed 4 nights in Oct 2025

10/10 Excellent

Miñette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

alexandra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
At best, it is a 3* run-down property
Stayed 1 night in Oct 2025

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Ok .clean room, friendly staff .
Stayed 5 nights in Oct 2025

6/10 Okay

Mari

Liked: Staff & service
Disliked: Property conditions & facilities
Room was old with shower needing a good cleaning. Pillows uncomfortable
Stayed 4 nights in Oct 2025

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the food, specially the breakfast included option. Very friendly and attentive staff always offering and willing to help. Clean room and great amenities. Thank you.!
Stayed 4 nights in Oct 2025

10/10 Excellent

Anand

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and good staff
Stayed 4 nights in Oct 2025

8/10 Good

Angela

Liked: Cleanliness, staff & service
More light plus the buthtub to ugly the rest was good
Stayed 5 nights in Oct 2025

6/10 Okay

Anthonine, montreal

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Abdulfatai

Liked: Cleanliness
Stayed 3 nights in Oct 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professionally and excellent staff.
Stayed 6 nights in Oct 2025

10/10 Excellent

Jizel Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
💯the best esp they’ve extended my checkout of additional 2hrs for my bday!😍
Stayed 1 night in Oct 2025

8/10 Good

Ihab

Travelled with family
Liked: Cleanliness, staff & service
Food is very expensive and no much options
Stayed 9 nights in Aug 2025

6/10 Okay

Ariela

Travelled with family and small children
Disliked: Staff & service, amenities
The staff wasn't particularly helpful and the property looks run down in some areas. The food was average and the area around the property isn't really accessible unless you're driving.
Stayed 1 night in Oct 2025

10/10 Excellent

Salman

Stayed 3 nights in Aug 2025

10/10 Excellent

Carlos

Stayed 3 nights in Sep 2025

2/10 Terrible

Teresa

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
No microwave the staff wasn't friendly and they take cash but don't give you change back in American money and they not finish working on the rooms so i will never stay there again but cancum was beautiful and i will go back
Stayed 3 nights in Oct 2025