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Aparthotel

The Westin Resort & Spa, Cancun

4.0 star property

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Photo gallery for The Westin Resort & Spa, Cancun

On the beach, sun-loungers, beach umbrellas, beach massages
Presidential Suite, 1 Bedroom, Ocean View (Balcony)
4 outdoor pools, free pool cabanas, pool umbrellas
Couples treatment room(s), hot tub, steam room, body treatments
3 restaurants, breakfast served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪3 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪5 min drive‬
  • Place, Delfines Beach
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

8.4 out of 10
Very good
(38 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(83 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

8.4 out of 10
Very good
(12 reviews)
  • Lagoon view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Lagoon View (Balcony)

9.4 out of 10
Exceptional
(12 reviews)
  • Lagoon view
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View

9.6 out of 10
Exceptional
(4 reviews)
  • Lagoon view
  • 57 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Ocean View (Balcony)

8.4 out of 10
Very good
(21 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 116 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 116 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Ocean View (Balcony) | Living area

Presidential Suite, 1 Bedroom, Ocean View (Balcony)

  • Ocean view
  • 324 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View

8.4 out of 10
Very good
(75 reviews)
  • Lagoon view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View

8.2 out of 10
Very good
(105 reviews)
  • Lagoon view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(57 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

The Westin Resort & Spa, Cancun

Catch some rays at the beach or spend the day relaxing at The Westin Resort & Spa, Cancun's full-service spa. Then enjoy a meal at one of the aparthotel's 3 restaurants. Each apartment offers free WiFi, a pillowtop bed, and an LED TV with cable channels. Added amenities include room service, a separate tub and shower, and a coffee/tea maker.
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at The Westin Resort & Spa, Cancun. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Features include free WiFi in public areas and free self parking, plus 4 outdoor pools. This upscale aparthotel has 379 apartments on 6 floors. Free WiFi and a pillowtop mattress are available in each apartment.
  • Each apartment offers a pillowtop bed, an LED TV, and room service
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 3 restaurants, a swim-up bar, and a poolside bar
  • Take a swim in the 4 outdoor pools or soak in the hot tub
  • Indulge with manicures and pedicures, body wraps, or Swedish massages at the spa
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes 2 outdoor tennis courts, a 24-hour gym, and a steam room
  • Guests have great things to say about the location and the clean accommodations
  • Just a 2-minute drive from Iberostar Cancun Golf Course and a few minutes from Delfines Beach
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Westin Resort & Spa, Cancun you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach aparthotel also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cancun aparthotel.

Sea & Stones Restaurant - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Arena Sports Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Casual Kitchen - This restaurant serves breakfast only. Open daily.
Room service (during limited hours) is available.

Property amenities

Beach

  • On a sandy beach
  • Beach loungers
  • Beach umbrellas
  • Beachside massages

Pool/Spa

  • 2 treatment rooms
  • 4 outdoor pools
  • Aromatherapy
  • Beachside massages
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Free pool cabanas
  • Full-service spa
  • Hot stone massages
  • Hot tub
  • Lifeguards
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Sports massages
  • Steam room
  • Swedish massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Car hire
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Children's pool
  • Playground

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Food and drink

  • Coffee/tea maker

Dining

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Limited room service
  • Snack bar/deli

Bedrooms

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 11 meeting rooms
  • Computer station
  • Desk

Climate control

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Gift shop/newsstand
  • Hair salon
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Wedding services

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • Basketball
  • Children's pool
  • Fitness classes
  • Pilates classes
  • Shopping
  • Volleyball
  • Yoga classes
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Outdoor lighting

General

  • 379 units
  • 6 floors
  • Access via exterior corridors
  • Ballroom
  • Banquet hall
  • Garden

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

The Westin Resort & Spa, Cancun Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1650 out of 2937 reviews
Rating 8 - Good. 692 out of 2937 reviews
Rating 6 - Okay. 327 out of 2937 reviews
Rating 4 - Poor. 123 out of 2937 reviews
Rating 2 - Terrible. 145 out of 2937 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Niklaus

okay for the price but very noisy because of a lack of proper noise protection, especially at the doors.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jen

Liked: Cleanliness, amenities, property conditions & facilities
Great! Clean, ready early, and staff were so helpful!
Stayed 2 nights in Jan 2026

6/10 Okay

Mothanna

Travelled with family
Liked: Staff & service, amenities
Good in general
Stayed 5 nights in Jan 2026

8/10 Good

Erma Maximo, Mission

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our stay experience was pleasant!
Stayed 5 nights in Dec 2025

10/10 Excellent

Muhammad Arham

Great view. Great resort. Friendly staff.
Stayed 6 nights in Jan 2026

8/10 Good

Euikyu

Stayed 2 nights in Jan 2026

6/10 Okay

Sead Mustafa

Travelled with partner
Yes
Stayed 6 nights in Jan 2026

10/10 Excellent

juan, santa rosa

Liked: Cleanliness, amenities, property conditions & facilities
Friendliness
Stayed 2 nights in Jan 2026

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities
clean room. nice staff.
Stayed 2 nights in Jan 2026

10/10 Excellent

Bojana

Stayed 5 nights in Jan 2026

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stay was excellent. Professional and friendly staff. Clean rooms and always felt like I had support if needed with directions, recommendations, transportation or other things. Was celebrating a birthday so I would have appreciated something special in our room upon arrival but that’s not a big deal at all. Don’t hesitate to book.
Stayed 7 nights in Jan 2026

10/10 Excellent

Tim

Liked: Cleanliness, amenities, property conditions & facilities
Everything was bueatiful staff were extremely nice and helpful, and the cleanliness was top tier
Stayed 3 nights in Jan 2026

6/10 Okay

Christopher

Stayed 2 nights in Jan 2026

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All generally ok - strange layout of hotel (long !).
Stayed 3 nights in Jan 2026

10/10 Excellent

Thomas

Stayed 6 nights in Jan 2026

6/10 Okay

Jangun

Travelled with family
Liked: Staff & service
Not bad
Stayed 1 night in Jan 2026

6/10 Okay

Tanya, St Thomas

Travelled with family
Liked: Cleanliness
This resort was a little underwhelming for a Westin usually they have higher standards. The layout was huge and confusing. We didn’t find the spa and gym until the 3rd day. It wasn’t advertised on Expedia as being a cashless resort so we wasted time converting US cash and now will have to convert it back loosing 5% off our money. We didn’t get our welcome package until the second last day so we could have saved money on restaurants but we weren’t made aware in a timely manner. Our flight arrived early and there was no attempt made to help us check in early even tho the room was very clearly ready well before 4pm. We were expected to wait in line again at 4 after already pre swiping my credit card for check in when we arrived at noon. By that time I was getting cranky as we had an early flight and the front desk was arguing with me. It was $20 USD for a bottle of water at their shop and $20 for onion rings but yet like $8 for fries. The pricing was odd. Probably would not recommend to anyone who is used to the higher standards of most Westins or just nicer hotels in general. If you’re type b you would probably be fine.
Stayed 5 nights in Jan 2026

8/10 Good

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Jan 2026

10/10 Excellent

Leonardo

Stayed 5 nights in Dec 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t use the hot tub, or have balcony. Great view from room.
Stayed 3 nights in Jan 2026

8/10 Good

Maria Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is exactly what we wanted. Quiet and away from the busy area of the hotel zone. It was nice that the pool area and lounge chairs are close to the beach. Bus stop outside the hotel was convenient. The only downside is no food options outside the hotel. The food at the restaurant bar was okay. Grilled chicken and salad and pizza was yum. I wish they offered more mexican food but the breakfast buffet makes up for it. Majority of the employees were friendly and accomodating. The little convenience store was great for late night coffee, snacks, etc. We like that staying at this property did not feel like a mega resort fortress. Expect to be asked frequently to go to the "concierge" desk that's connected to their sales department.
Stayed 4 nights in Jan 2026

8/10 Good

Insook

Stayed 3 nights in Jan 2026

8/10 Good

Lloyd, Romeoville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved this place and for the price - unbeatable! A little wear here and there but I would not hesitate to go back again!
Stayed 3 nights in Nov 2025

6/10 Okay

Daniel

Older facility. Couldn’t even buy alcohol until 11 am. Everything shut down by 11 pm.
Stayed 5 nights in Jan 2026

10/10 Excellent

Michelle, Montreal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
super friendly staff
Stayed 1 night in Jan 2026