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The Westin Resort & Spa, Cancun

4.0 star property

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Photo gallery for The Westin Resort & Spa, Cancun

On the beach, sun-loungers, beach umbrellas, beach massages
Couples treatment room(s), hot tub, steam room, body treatments
Presidential Suite, 1 Bedroom, Ocean View (Balcony)
3 restaurants, breakfast served
4 outdoor pools, free pool cabanas, pool umbrellas

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪3 min drive‬
  • Place, El Rey Ruins
    ‪4 min drive‬
  • Place, Delfines Beach
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

8.4 out of 10
Very good
(38 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(83 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

8.4 out of 10
Very good
(12 reviews)
  • Lagoon view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Lagoon View (Balcony)

9.4 out of 10
Exceptional
(12 reviews)
  • Lagoon view
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View

9.6 out of 10
Exceptional
(4 reviews)
  • Lagoon view
  • 57 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Ocean View (Balcony)

8.4 out of 10
Very good
(21 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 116 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 116 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Ocean View (Balcony) | Living area

Presidential Suite, 1 Bedroom, Ocean View (Balcony)

  • Ocean view
  • 324 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View

8.4 out of 10
Very good
(75 reviews)
  • Lagoon view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View

8.2 out of 10
Very good
(105 reviews)
  • Lagoon view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(57 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

The Westin Resort & Spa, Cancun

Catch some rays at the beach or spend the day relaxing at The Westin Resort & Spa, Cancun's full-service spa. Then enjoy a meal at one of the condo resort's 3 restaurants. Each condo offers free WiFi, a pillowtop bed, and an LED TV with cable channels. Added amenities include room service, a separate tub and shower, and a coffee/tea maker. Change of bedsheets is available on request.
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at The Westin Resort & Spa, Cancun. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Features include free WiFi in public areas and free self parking, plus 4 outdoor pools. This upscale condo resort has 379 condos on 6 floors. Free WiFi and a pillowtop mattress are available in each condo.
  • Each condo offers a pillowtop bed, an LED TV, and room service
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 3 restaurants, a swim-up bar, and a poolside bar
  • Take a swim in the 4 outdoor pools or soak in the hot tub
  • Indulge with reflexology, Swedish massages, or body wraps at the spa
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes 2 outdoor tennis courts, a 24-hour gym, and a steam room
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 2-minute drive from Iberostar Cancun Golf Course and a few minutes from Delfines Beach
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Westin Resort & Spa, Cancun you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach condominium resort also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cancun condominium resort.

Sea & Stones Restaurant - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Arena Sports Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Casual Kitchen - This restaurant serves breakfast only. Open daily.
Room service (during limited hours) is available.

Property amenities

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

The Westin Resort & Spa, Cancun Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1552 out of 2767 reviews
Rating 8 - Good. 651 out of 2767 reviews
Rating 6 - Okay. 308 out of 2767 reviews
Rating 4 - Poor. 120 out of 2767 reviews
Rating 2 - Terrible. 136 out of 2767 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Niklaus

okay for the price but very noisy because of a lack of proper noise protection, especially at the doors.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jennifer Renee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Always love the Westin great staff, awesome pools, good food selection, & my favorite beach area to swim at in Cancun. The rooms were clean and nice can’t wait to come back.
Stayed 3 nights in Nov 2025

10/10 Excellent

norman

Stayed 4 nights in Nov 2025

8/10 Good

Tracey

Liked: Cleanliness
The bed was so comfortable, the pillows, the duvet the sheets
Stayed 2 nights in Nov 2025

8/10 Good

Andres

Stayed 4 nights in Oct 2025

10/10 Excellent

Lavanya

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hospitality and stunning views
Stayed 4 nights in Nov 2025

8/10 Good

Tracey

Liked: Cleanliness, amenities
The bed was so very comfortable with awesome sheets, duvet & pillows. Wonderful staff, the room and the proximity to the beach was amazing. The food at the hotel was amazing although a little bit on the pricey side.
Stayed 3 nights in Nov 2025

8/10 Good

fethi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 9 nights in Nov 2025

10/10 Excellent

Olga, Burlington

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and the personal very nice and courteous, Pool was warm and perfect, we love the adult pool that was separate and alone. We enjoyed our time there.
Stayed 2 nights in Sep 2025

8/10 Good

Silvia

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2025

10/10 Excellent

Ashlee

Stayed 1 night in Nov 2025

4/10 Poor

Diana

I didn't get a map, amenities list or welcome packet when i arrived - no information in fact. Even after I said I'd never sayed there before. I found my consierge the next day. While he did make a reservation for me, he gave me bad information regarding the spa coupon. Which was pretty much useless as it's only valid at 9 & 6 for a specific service. BTW - the 9 was booked since before i arrived and the latest appt was at 5, (6 is not even offered). I finally got a smaller discount after I complained. My room didn't get cleaned until after my 2nd request (10 & 4) after I was gone all day I had to leave my room and wait for service. I asked a different concierge(never agian saw the one assigned to me) for some creamer and sugar for my coffee in my room. Never got it. After I bought coffee at the market, i was asked if i needed anything. I again asked for creamer and sugar. He couldn't help but did say that I was the 3rd person that morning who asked for it. No one seemed to know where yoga was. I got bad information twice and never did make it to one session.At checkout, the man was nice but his printer wasn't working. When he asked the gal to print my invoice for him, she looked annoyed and made a great deal of noise getting it done. Also, i received an email asking for my travel details to send over to ONE for hotel transfer. I did so, amd never heard back. I'm not the biggeat fan of resorts to begin with and after this I can't imagine ever coming back.
Stayed 3 nights in Nov 2025

10/10 Excellent

Deborah

Stayed 3 nights in Nov 2025

10/10 Excellent

Sunil, Katy

Stayed 5 nights in Nov 2025

6/10 Okay

Jorge

Stayed 2 nights in Nov 2025

6/10 Okay

richard

The gym really was not to my liking
Stayed 5 nights in Nov 2025

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Decent room for the price. Older resort, great location right on the beach. Restaurants/food onsite was very expensive.
Stayed 1 night in Nov 2025

10/10 Excellent

armando

Stayed 5 nights in Nov 2025

10/10 Excellent

AMANDA

Stayed 6 nights in Nov 2025

10/10 Excellent

Bharath

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the stay
Stayed 2 nights in Nov 2025

10/10 Excellent

Sharla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The view was amazing! The pools were awesome especially just hot tub.
Stayed 3 nights in Nov 2025

10/10 Excellent

jeffrey

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Sopheany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the place was excellent. Offers options of food and three pools areas. View on the beach.
Stayed 1 night in Nov 2025

10/10 Excellent

MARIA GUADALUPE GLORIA

Liked: Cleanliness, amenities, property conditions & facilities
It was fine and the staff ok.
Stayed 4 nights in Nov 2025

10/10 Excellent

Kenneth, Sherwood Park

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 3 nights in Nov 2025