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Parkway Hotel & Spa

4.0 star property

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Photo gallery for Parkway Hotel & Spa

Indoor pool, pool loungers
2 bars/lounges
Garden Suite
Property entrance
Indoor pool, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

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Cwmbran Drive, Cwmbran, Wales, NP44 3UW
  • Place, Bowlplex Cwmbran
    ‪3 min drive‬
  • Place, Llantarnam Grange Arts Centre
    ‪3 min drive‬
  • Place, Principality Stadium
    ‪23 min drive‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪42 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.6 out of 10
Excellent
(47 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Garden Suite

Garden Suite

Garden Suite

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse Suite

Penthouse Suite

Penthouse Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

In-room safe, desk, iron/ironing board, free WiFi

Single Room

  • Sleeps 1
  • 1 Double Bed

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About this property

Parkway Hotel & Spa

Family-friendly hotel with a full-service spa and bars
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a snack bar/deli.
Parkway Hotel & Spa offers 80 accommodations with laptop-compatible safes and coffee/tea makers. This Cwmbran hotel provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is provided daily.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
The Beauty Rooms has 2 treatment rooms. Services include hot stone massages, facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Parkway Hotel & Spa. During your stay, you'll be close to Llanfrechfa Grange Hospital. Enjoy features like free WiFi in public areas and free self parking, plus 2 bars.
  • Free WiFi
  • Free self parking
  • Enjoy Modern European cuisine while dining at Ravellos
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to manicures and pedicures, hot stone massages, or aromatherapy at The Beauty Rooms
  • Services include dry cleaning/laundry, tour or ticket assistance, and a porter
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 4-minute drive from Llantarnam Grange Arts Centre and a few minutes from Bowlplex Cwmbran
Parkway Hotel & Spa offers its guests a full-service spa, an indoor pool, and a hot tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

A business center and 6 meeting rooms are available. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Parkway Hotel & Spa. Free self parking is available.

This 4-star Cwmbran hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM and 10:00 AM.
Ravellos - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Courtyard Coffee Shop - This café serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 14.95 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Courtyard Coffee Shop
  • Ravellos

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 14.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Parkway Hotel
Best Western Plus Parkway
Best Western Plus Parkway Cwmbran
Best Western Plus Parkway Hotel
Best Western Plus Parkway Hotel Cwmbran
Parkway Best Western
Parkway Hotel Cwmbran
Parkway Hotel
Parkway Cwmbran
The Parkway Hotel & Spa Cwmbran, Wales
The Parkway Hotel & Spa Cwmbran Wales
Parkway Hotel Spa
Best Western Plus Parkway Hotel Spa
Parkway Hotel & Spa Hotel
Parkway Hotel & Spa Cwmbran
Parkway Hotel & Spa Hotel Cwmbran

Parkway Hotel & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 571 out of 1000 reviews
Rating 8 - Good. 310 out of 1000 reviews
Rating 6 - Okay. 81 out of 1000 reviews
Rating 4 - Poor. 22 out of 1000 reviews
Rating 2 - Terrible. 16 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Geo Mery

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Danielle

Stayed 1 night in Sep 2025

10/10 Excellent

Nichola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service as usual a wonderful place to stay
Stayed 1 night in Sep 2025

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attention to detail was superb. The breakfast was excellent. The staff were welcoming and courteous. The bed was extremely comfortable. A.most enjoyable stay.
Stayed 1 night in Sep 2025

8/10 Good

Albert J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Ciaran

Liked: Cleanliness, staff & service, property conditions & facilities
I found the staff to be very friendly, helpful and professional. This was my second stay at hotel and is my hotel of choice now when I'm in the area for business.
Stayed 2 nights in Sep 2025

10/10 Excellent

Zul

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pippa is the friendliest member of the team.
Stayed 1 night in Sep 2025

8/10 Good

Julie

Travelled with group
Liked: Cleanliness
Lovely friendly clean hotel. Rooms slightly dated but clean & comfortable. Very good food
Stayed 1 night in Sep 2025

8/10 Good

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

4/10 Poor

Ben

Stayed 1 night in Sep 2025

10/10 Excellent

Jane

Liked: Staff & service
Staff are so welcoming and friendly. Bar food menu is excellent. Rooms are beginning to look tired and need updating, especially the shower and carpets. The front entrance looks spectacular with pots and hanging baskets in abundance. Gardener deserves the highest commendation for the trimmed topiary and flowers. However, all staff make your stay extra special as nothing is too much trouble. Definitely the best place to stay in Cwmbran.
Stayed 3 nights in Sep 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Very Good Option for Newport

Excellent boutique hotel with very good spa facilities. Looking forward to further stays in the future
Stayed 2 nights in Sep 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely hotel, nuce to be able to use Pool and spa. Staff very friendly and beds exceptionally comfortable
Stayed 1 night in Sep 2025

10/10 Excellent

Gavin

Stayed 1 night in Aug 2025

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very polite and helpful, especially the receptionist Phillipa .
Stayed 1 night in Aug 2025

10/10 Excellent

Zul

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What we liked: Nice property with very friendly reception staff especially Pippa. Never used the spa and swimming facilities but it’s great this is on offer for all residents. What could be better: Lounge bar does not serve coffee after 9pm. Food in the lounge bar could be better. What we didn’t like: Breakfast at £31 Food in the Ravelles restaurant is overpriced.
Stayed 1 night in Aug 2025

6/10 Okay

Rizwan

Stayed 1 night in Aug 2025

10/10 Excellent

Rasul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Aug 2025

6/10 Okay

Kevin

Travelled with partner
It was a lovely hotel abit dated , room was dusty in places but overall enjoy our stay. Breakfast was not but ok but over priced.
Stayed 2 nights in Aug 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Mukesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities and quiet location.
Stayed 2 nights in Aug 2025

6/10 Okay

Lee

Liked: Cleanliness, staff & service
When Downton Abbey meets the shining!
Stayed 1 night in Aug 2025

2/10 Terrible

Belinda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid

This was a terrible stay and we wouldnt go back again. The room was filthy, dust covered all frames, the plug socket was hanging off by the bed dangerously, the floor had two sweets wrappers on it and hadnt been hoovered at all. At dinner we ordered a beef burger and chicken burger which came to £33. They were grim, the beef burger was grey and the chicken was a dry tasteless and something you wouldnt feed to a dog. I got vinegar but in both bottles appeared to be dead bugs. See pic. The shower had no power and the shampoo dispenser was hanging off. Drains smelt awful and it stank like poop in there. The cream cakes from the day before were still in the cabinet in the morning. Breakfast was equally disgusting, and everything was dirty, which resulted in just eating a yoghurt. Lastly the bed was so uncomfortable and because nothing was clean we slept on top. Would never go back. Avoid.
Stayed 1 night in Aug 2025

2/10 Terrible

Jason

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025