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Cheltenham Chase Hotel & Spa

Property class: 4

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Photo gallery for Cheltenham Chase Hotel & Spa

Daily buffet breakfast (GBP 17.00 per person)
Indoor pool, outdoor pool
Couples treatment room(s), hot tub, body treatments, aromatherapy
Gym
Aerial view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Shurdington Road, Brockworth, Cheltenham, England, GL3 4PB
  • Place, Crickley Hill Country Park
    ‪4 min drive‬
  • Place, Gloucester Ski and Snowboard Centre
    ‪9 min drive‬
  • Place, University of Gloucestershire
    ‪13 min drive‬

Room options

View all photos for Classic King Room

Classic King Room

Classic King Room

9.2 out of 10
Wonderful
(25 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Accessible Twin Room

Classic Accessible Twin Room

Classic Accessible Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Accessible King Room

Classic Accessible King Room

Classic Accessible King Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Family Room

Classic Family Room

Classic Family Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Room

Superior King Room

Superior King Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite

Suite

Suite

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

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About this property

Cheltenham Chase Hotel & Spa

Along with a full-service spa, this smoke-free hotel has an indoor pool and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a fitness center, and a bar/lounge. Change of towels is available on request.
Cheltenham Chase Hotel & Spa offers 122 accommodations with laptop-compatible safes and hair dryers. 40-inch LCD televisions come with satellite channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Cheltenham hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a hot tub.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

The breakfast at Cheltenham Chase Hotel & Spa gets high marks from our customers. During your stay, you'll be close to University of Gloucestershire. Features include free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Treat yourself to facials, aromatherapy, or massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, fitness classes, and yoga classes
  • Guests really like the accommodations for the comfy beds, spaciousness, and cleanliness
  • 7 minutes by car from University of Gloucestershire and 8 minutes from Kingsholm Stadium
  • Dogs welcome for a fee (restrictions apply)
Cheltenham Chase Hotel & Spa offers its guests a full-service spa, an indoor pool, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and 10 meeting rooms are available. Event space at this hotel measures 3272 square feet (304 square meters) and includes conference space. A hot tub, a fitness center, and spa services are also featured at the business-friendly Cheltenham Chase Hotel & Spa. Self parking is free.

This 4-star Cheltenham hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 9:30 AM and on weekends from 8:00 AM to 10:30 AM.
Hardy Restaurant - Onsite restaurant.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 7 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 17 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hardy Restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Pilates classes
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's games
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • 3,272 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 17.00 per person
  • Pet fee: GBP 25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and a deadbolt lock
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chase Hotel Cheltenham
Cheltenham Chase
Cheltenham Chase Hotel
Cheltenham Chase Hotel QHotels
Cheltenham Chase Hotel QHotels Gloucester
Cheltenham Chase QHotels
Cheltenham Chase QHotels Gloucester
Cheltenham Chase Hotel Gloucester
Cheltenham Chase Gloucester
The Cheltenham Chase Hotel QHotels

Cheltenham Chase Hotel & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 451 out of 1011 reviews
Rating 8 - Good. 307 out of 1011 reviews
Rating 6 - Okay. 147 out of 1011 reviews
Rating 4 - Poor. 59 out of 1011 reviews
Rating 2 - Terrible. 47 out of 1011 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Antony

Stayed 1 night in Jan 2026

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room Breakfast ok but fried eggs were hard because they were kept warm for too long and not refreshed Poached eggs - cooked to order - yolks were hard Nice coffee machine
Stayed 4 nights in Jan 2026

10/10 Excellent

John

Stayed 1 night in Jan 2026

10/10 Excellent

Sarah

Stayed 1 night in Jan 2026

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities
Evening was perfect
Stayed 1 night in Jan 2026

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here with my fiancé for a weekend away. Clean and well equipped room. Lovely bed and nice bathroom. Impressive range available for breakfast. All in all a great stay.
Stayed 2 nights in Jan 2026

8/10 Good

Roger

Stayed 3 nights in Jan 2026

6/10 Okay

Sam

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2026

6/10 Okay

Liz

Stayed 1 night in Jan 2026

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities
Amazing interior, free brew and hot chocolate station on 1st floor. Spa waa nice too
Stayed 2 nights in Jan 2026

10/10 Excellent

Giacomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
couldn’t fault a single thing. From start to finish everything was amazing — the staff were welcoming, friendly, and couldn’t do enough for you. The food was outstanding and easily a 10/10, with great quality and service throughout the stay. The whole place had a brilliant atmosphere and was perfectly suited for a busy race weekend. Would 100% stay again and highly recommend.
Stayed 2 nights in Jan 2026

8/10 Good

Grant

Liked: Cleanliness, staff & service, amenities
Ot was a nice stay. Clean room. Quick check-in and check-out.
Stayed 1 night in Jan 2026

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plenty of parking. Professional staff Clean and welcoming hotel Warm bedroom once the heating came on
Stayed 1 night in Dec 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect solo trip!!
Stayed 1 night in Jan 2026

2/10 Terrible

Maxine

Travelled with family
Disliked: Staff & service, room comfort
A deposit was taken for each night I wish I would have known this before booking as it left our holiday spends short! Also I was charged around £33 pounds over on my final bill not sure why as when we checked out they told us there was no charges to our room ! Didn’t enjoy our stay wasnt really given any information when booked in would not stay again !
Stayed 2 nights in Dec 2025

8/10 Good

Delna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room, food at buffet was good, a decent selection. Staff were friendly.
Stayed 3 nights in Jan 2026

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, amenities
Excellent stay, lovely room and hotel
Stayed 2 nights in Dec 2025

2/10 Terrible

kalpeshKUMAR

Liked: Cleanliness, amenities
Disliked: Staff & service
I had specifically booked a king-size bed, but the room had two single mattresses joined together. Upon enquiring, I was told that the hotel does not offer king-size mattresses, which makes the room description misleading. Furthermore, the TV casting facility was not working.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room and bedding clean and adequate. The spa and pool area were very good. The restaurant had lovely staff helpful and polite. The food and coffee machine could have been a bit hotter.
Stayed 1 night in Jan 2026

10/10 Excellent

Shelley Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Just was a bit shocked about the additional Pet charge aa I thought it was included. Apart from that it was great
Stayed 1 night in Dec 2025

8/10 Good

Zekai

Stayed 1 night in Jan 2026

6/10 Okay

Marilyn

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Haven’t had breakfast yet but check in was not smooth The receptionist was lovely but the manager not so The room didn’t have the extra bed in we sat in bar having a coffee and was told manager was going to come talk to us but this didn’t happen Asked at reception and was told to go to room where manager was waiting then we had to move room although there was now an extra bed in the original room When we asked we were told another guest wanted this room with this configuration of beds which as it turns out was the same as the new room The receptionist I saw when we first arrived was very helpful it’s just the manager who wasn’t
Stayed 1 night in Dec 2025

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

10/10 Excellent

Alan

Travelled with family
Liked: Amenities
Lovely hotel. Lovely stay.
Stayed 2 nights in Dec 2025

8/10 Good

John

Stayed 1 night in Sep 2025