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Hyatt House The Woodlands / Shenandoah

3.0 star property

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Photo gallery for Hyatt House The Woodlands / Shenandoah

Terrace/patio
Outdoor pool, pool umbrellas, pool loungers
Room, 2 Queen Beds
Lobby
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
18645 Residence Drive, Shenandoah, TX, 77385
  • Place, Woodforest National Bank Stadium and Natatorium
    ‪12 min walk‬
  • Place, Memorial Hermann
    ‪1 min drive‬
  • Place, CHI St. Luke's Health–The Woodlands Hospital
    ‪2 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible, Kitchen (1 King Bed with Sofa bed, Bathtub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible, Kitchen (1 King Bed with Sofa bed, Bathtub)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

9.4 out of 10
Exceptional
(111 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower, Den)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-in Shower, Den)

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

8.2 out of 10
Very good
(17 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchen

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Kitchen

9.4 out of 10
Exceptional
(27 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Kitchen (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Accessible, Kitchen (Roll-In Shower)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Kitchen (1 King Bed with Sofa Bed)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Kitchen (1 King Bed with Sofa Bed)

9.6 out of 10
Exceptional
(24 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Kitchen (2 Queen Beds with Sofa Bed)

Coffee/tea maker

Suite, 1 Bedroom, Kitchen (2 Queen Beds with Sofa Bed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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Interior detail
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  • Parking included
  • Free Wi-Fi
  • Restaurant
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includes taxes & fees
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About this property

Hyatt House The Woodlands / Shenandoah

Hotel with free breakfast, near Memorial Hermann
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available once per stay.
Hyatt House The Woodlands / Shenandoah offers 148 air-conditioned accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Our customers tell us they can't get enough of the shopping around Hyatt House The Woodlands / Shenandoah. During your stay, you'll be within walking distance of Woodforest National Bank Stadium and Natatorium. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a 24-hour business center, a meeting room, and conference space
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 2-minute drive from Memorial Hermann and a few minutes from CHI St. Luke's Health–The Woodlands Hospital
  • Dogs welcome for a fee
Hyatt House The Woodlands / Shenandoah offers its guests an outdoor pool, a hot tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center and a meeting room are available. Event space at this hotel measures 1022 square feet (95 square meters) and includes conference space. The business-friendly Hyatt House The Woodlands / Shenandoah also features laundry facilities, a convenience store, and an ATM. Free self parking is available.

This 3-star Shenandoah hotel is smoke free.

Guests are served free full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Hyatt House The Woodlands / Shenandoah has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (once per stay)

Business services

  • 1,022 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Lift (86 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (36 centimetre high)

More

  • 5 floors
  • Banquet hall
  • Built in 2021
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 1:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay (maximum USD 200 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 0.01 percent destination fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per pet, per stay (maximum USD 200 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt House THE Woodlands shenandoah
Hyatt House The Woodlands / Shenandoah Hotel
Hyatt House The Woodlands / Shenandoah Shenandoah
Hyatt House The Woodlands / Shenandoah Hotel Shenandoah

Hyatt House The Woodlands / Shenandoah Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 687 out of 1006 reviews
Rating 8 - Good. 176 out of 1006 reviews
Rating 6 - Okay. 73 out of 1006 reviews
Rating 4 - Poor. 27 out of 1006 reviews
Rating 2 - Terrible. 43 out of 1006 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal

Stayed 1 night in Sep 2025

10/10 Excellent

Christa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with nice rooms, my wife and I stayed for a long weekend trip. The bed was comfortable and we slept well. We did not try the breakfast though. Overall a nice hotel for the price.
Stayed 4 nights in Sep 2025

4/10 Poor

Salley

Stayed 2 nights in Sep 2025

10/10 Excellent

Tedrick Lamar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the staff and clean facility. Nice suite with stove, sink, micro, refrigerator and dishes. Breakfast was just ok. Didnt like the powered eggs. Overall a good stay. A little outside noise. Construction I think. I would stay again.
Stayed 1 night in Sep 2025

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome hotel

This was a great hotel in a good area close to many things to do.
Stayed 3 nights in Sep 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Nice room!
Stayed 1 night in Aug 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Ingia

Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was conveniently located and very clean. Room was very spacious
Stayed 1 night in Sep 2025

4/10 Poor

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It’s a nice clean hotel in a good, safe and clean area. The big problem was that they messed up my reservation and somehow overbooked. The room I had reserved wasn’t available and so instead of 2 beds we got stuck with one. It was very frustrating especially because we checked in right at 3. I’m not sure why they couldn’t disappoint someone else who was later to check in. They claimed that because I booked through Expedia that they didn’t have my phone number to call me ahead of time and let me know. I wasn’t contacted by Expedia either. We needed the room to get dressed for an event, so we had to check in but we ended up not even staying the night because of the bed situation. Expedia did at least give me $40 one key cash for the trouble and the hotel refunded a whopping $10 back to my card, but I basically wasted the rest of the money I spent due to their lack of communication. I’m not sure whose fault it is, but someone needed to do a better job.
Stayed 1 night in Sep 2025

10/10 Excellent

Gracie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and friendly check in
Stayed 1 night in Sep 2025

10/10 Excellent

Marco

Stayed 1 night in Sep 2025

10/10 Excellent

Tedrick Lamar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and comfy

Everything was great! My only complaint is that the pool was closed when we got there and that was could not get a hold of the front desk. I called about five times trying to get a hold of someone and no one ever answered.
Stayed 1 night in Sep 2025

10/10 Excellent

Prisilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay will definitely recommend!
Stayed 1 night in Sep 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service, convenient, clean, spacious rooms and comfortable beds.
Stayed 2 nights in Sep 2025

8/10 Good

Reagan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice

I was too tired for the hot tub but other than that very nice staff and the room was clean other than some stains on the front of the sink that i cleaned
Stayed 1 night in Sep 2025

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
good location
Stayed 2 nights in Sep 2025

10/10 Excellent

Di

Liked: Cleanliness, amenities, property conditions & facilities
nice facility
Stayed 1 night in Sep 2025

2/10 Terrible

Amanda

Business traveller
Disliked: Staff & service

Horrible experience and no empathy

I had issues with my arrival time and having to drive a 3-4 hour trip to get there after a long day of meeting and being up since 5 am. I asked for an exception to cancel based on being worried about falling asleep while driving and getting there beyond the time they start their audit for the night. They made it so difficult to work around this and finally worked with me on modifying the check in to the following day at 3 pm but would not allow the refund on the first night until the 2nd night was booked and would not allow me to book a refundable night for that day in case I had another hick up with the timing of my meetings. Upon check in at 9:30pm the hotel manager was at the desk and didn’t even both for checking or asking for my ID to verify I was who I said I was and happily charged my company credit card with out verifying my ID, which is a whole other issue in its self.
Stayed 1 night in Sep 2025

10/10 Excellent

Mark, Johns Island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property with nice breakfast bar.
Stayed 1 night in Sep 2025

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very helpful. Great Hotel all around.
Stayed 1 night in Sep 2025

10/10 Excellent

Melinda

Liked: Cleanliness
Stayed 1 night in Sep 2025