4/10 Poor
Jurate
Business traveller
10 Sept 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I like the design of the room.
I dislike to pay for the poor quality of the service at the front desk: rooms are not having telephones anymore and front desk is ignoring the calls of the client, which are made with roaming charges.
The front desk is unreachable, tv in the room was not working, front desk are not professional: put me on hold for the extended time - while being on hold I went from the room 534 to the reception, Teresa at the time was serving other client and then she finished, she invited to serve another client ignoring my call. That is then I asked why both receptionists are ignoring my call which i was still placed on hold. I was asked to stand in the line, at the same time I pointed to them , that I am waiting for quite a time on the phone and that I am already in the line via telephone. I was ignored, I was told by another receptionist that I am rude; I asked to speak to manager, but manager already left ant won’t be at work till Monday. Jill - another receptionist- was over talking me , escalating the conflict, blaming me and when she came to the room yelled at me and threatened to take me out of hotel … I had my husband on the phone through the FB messenger and camera on…he was witnessing Jill’s unprofessional and inappropriate and disrespectful behavior towards me. As soon as I pointed to Jill that my husband is witnessing her yelling and threats towards dislike
Jurate
Stayed 1 night in Sep 2025
