4/10 Poor
Angelina
Travelled with group
30 Jul 2025
Liked: Cleanliness, property conditions & facilities
The staff have a culture problem. My colleague and I are management scholars and consultants. We do not expect perfect but this place has not hired the best people. My colleague was treated as if she was stupid at check-in because she was one person but the booking was for two. She had thought her husband would join her, etc. They have a pool but I need to pay for a wellness experience and reserve a place when all I want is to avoid deep vein thrombosis by swimming or soaking in the pool, and ease sore muscles. You need to go downstairs to get coffee. I began to work after midnight to get back on Australia time. There is little or no room service. We went to the restaurant. It was empty. The guy carried on about needing a booking as he expected 700 people. But then he decided he had tables at 6pm that would be free for at least 2 hours. When I met my friend for breakfast as we were leaving to go to different countries, I got followed around as if I was some random off the street, not looking to sit with my friend. They had no ability to serve me coffee while she had a full breakfast. I went downstairs to get coffee. I could see the staff grouping to talk about how silly we were to want to say goodbye to each other and not do what they expected of well behaved customers. The selection in the shop is poor. I could not buy mouth wash, etc. In short, the Scandic and staff want to come across as 5-star level and exclusive but came across as 3-star. Please invest in training.
Angelina
Stayed 1 night in Jul 2025
