Robinson Cala Serena

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses solar and geothermal energy, plus eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property is professionally cleaned

This property affirms that it follows the cleaning and disinfection practices of TUI safety and hygiene standards (Robinson Club)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses solar and geothermal energy, plus eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of TUI safety and hygiene standards (Robinson Club) guidelines.

• Sustainability/community reinvestment (10% revenue or more)
• Guest education on local ecosystems and culture
• Comprehensive food waste policy
• Staff temperature checks are not conducted regularly
• Temperature checks are available to guests
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Commonly-touched surfaces are cleaned with disinfectant
• Property confirms they are implementing guest safety measures
• Contactless check-out is not available
• Security system
• Debit cards not accepted
• Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
• Staffed front desk
• Carbon monoxide detector
• LGBTQ friendly
• Smoke detector
• Property does not offer on-site COVID-19 testing
• Property does not require health documentation at check-in
• Guest accommodation is not sealed after cleaning
• Electrostatic spray is not used for disinfection
• Cashless transactions are available
• Masks are not compulsory at the property
• Contactless food service / room service is not available
• Reservation is not required for facilities on-site
• Property uses a professional cleaning service
• Property is cleaned with disinfectant
• Staff does not wear personal protective equipment
• Mobile key entry is not available
• Protective clothing is not available to guests
• Food service has not been amended for enhanced safety
• No shield between guests and staff in main contact areas
• Guests are provided with free hand sanitiser
• Children stay free - maximum age 1
• Social distancing measures are not in place
• Contactless check-in is not available
• Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
• Property follows a brand or regulatory agency's sanitisation guidelines TUI safety and hygiene standards (Robinson Club)
• Property confirms they are implementing enhanced cleaning measures
• Children stay free
• Renewable energy source - solar
• Individually-wrapped food options are not available
• Renewable energy source - geothermal
• No gap period between guest stays