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The Caledonian Hotel

3.0 star property

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Photo gallery for The Caledonian Hotel

Restaurant
Property grounds
Lobby sitting area
Restaurant
Restaurant

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Bar
  • Housekeeping

Explore the area

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Achintoe Road, Fort William, Scotland, PH33 6RW
  • Place, West Highland Way
    ‪4 min drive‬
  • Place, West Highland Museum
    ‪5 min drive‬
  • Place, Great Glen Way
    ‪5 min drive‬

Room options

View all photos for Double Room (with Loch View)

Individually decorated, individually furnished, desk, iron/ironing board

Double Room (with Loch View)

8.2 out of 10
Very good
(32 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room (with Loch View)

Individually decorated, individually furnished, desk, iron/ironing board

Twin Room (with Loch View)

8.0 out of 10
Very good
(35 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, 1 Double Bed

Individually decorated, individually furnished, desk, iron/ironing board

Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Individually decorated, individually furnished, desk, iron/ironing board

Twin Room

7.6 out of 10
Good
(41 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Single Room

Individually decorated, individually furnished, desk, iron/ironing board

Single Room

8.0 out of 10
Very good
(26 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room

Individually decorated, individually furnished, desk, iron/ironing board

Family Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

The Caledonian Hotel

Hotel in Fort William with a 24-hour front desk and a restaurant
Along with a restaurant, this hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, tour/ticket assistance, and a porter/bellhop are onsite.
The Caledonian Hotel offers 81 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Cable television is provided.

Bathrooms include bathtubs or showers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The Caledonian Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Loch Linnhe. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi in some public areas
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include tour or ticket assistance, a porter, and luggage storage
  • Guests really like the accommodations for the comfy beds and cleanliness
  • Steps from Loch Linnhe and a 4-minute drive from West Highland Way
  • Pets welcome for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Caledonian Hotel also features tour/ticket assistance, a porter, and an elevator. Free self parking is available.
The Caledonian Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (81 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Caledonian Hotel Fort William
Caledonian Fort William
The Caledonian Hotel Hotel
The Caledonian Hotel Fort William
The Caledonian Hotel Hotel Fort William

The Caledonian Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 328 out of 1250 reviews
Rating 8 - Good. 374 out of 1250 reviews
Rating 6 - Okay. 281 out of 1250 reviews
Rating 4 - Poor. 161 out of 1250 reviews
Rating 2 - Terrible. 106 out of 1250 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

They're all dead Dave

Well, after first travelling to Caledonian House in Dunoon, I blame the phone sat nav, I arrived couple of hours later than planned. Everyone mentions lovely staff, and that was true. The entertainment was good, solo singer/guitarist, focused a bit much on telling you which artists are dead after he finished their song, with the odd, they're still alive. You almost wanted to cheer. Food was ok, had the vegan burger and a vegan pizza in the bar. Good range of options for breakfast. Room was good, and front viewing which was fully worth it for the morning view. Down sides, I parked round the back and theres less than obvious dip which didn't notice till I backed into it in the morning. Didn't notice any signs, there was a Hilux parked next to me, would have been ok in that. What's with the pillow shortage? Seems to be a common theme. Would I stay again? Yes, I like it because it's human, bit quirky and the setting can't be beaten.
Stayed 1 night in Sep 2025

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Fiona

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2025

6/10 Okay

Dries

Liked: Cleanliness, staff & service

Good stay for a day

Nearby the city. Bathroom too small and not in good condition
Stayed 3 nights in Sep 2025

8/10 Good

Peter

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Tired
Stayed 1 night in Sep 2025

2/10 Terrible

Rachel

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very disappointing. We paid $770AUD for 2 basic rooms for 1 night. Absolute exorbitant price which you would pay for a 5 star hotel. The beds were awful and you only got 1 pillow each which fell down the back of the bed all night due to a large gap between the wall and the bed (yes we tried to push the bed back, you can’t). You may as well have not had a pillow as they were like pancakes. You couldn’t swing a cat in the bathroom, they were pretty awful. There were no PowerPoints besides the kettle and the TV points for charging phones etc, nothing next to the bedsides. They couldn’t even straighten the picture on the wall. That’s been picky but seriously, the price and what you get, absolute joke. Highly recommend staying somewhere else. The cleaner also chased us to the lift and stopped the door from closing to find out what room we had come from so she could go and clean. Said the front office don’t tell her quick enough about check outs for her to turn the rooms over. On departure dirty linen was at the front of the hotel in the ground, gross! Not to mention the barman the night before was screaming for TRACEY over the whole bar area, scared the crap out of us, I thought someone had Tourette Syndrome. Poor Tracey, being summoned like a dog because he needed assistance when there were 2 people waiting to be served. Maybe if he picked up his pace a bit he would be more efficient, this happened twice, not just once.
Stayed 1 night in Sep 2025

6/10 Okay

Neil

Travelled with group
Liked: Staff & service
Good base for walks in the area. Reception & dining area nice. Breakfast self service, range of food ok. Room clean but very warm due to large central heating pipe running through it. Rooms clean but could probably do with a freshen up. Would stay there again.
Stayed 2 nights in Sep 2025

8/10 Good

Randy

Stayed 1 night in Sep 2025

2/10 Terrible

stewart

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Customer service was awful

Customer service was awful. One of the staff even made fun of my wife. We complained and got our meal refunded
Stayed 1 night in Sep 2025

6/10 Okay

Karen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place needs an update badly. Bathroom was scary. Would not stay again.
Stayed 1 night in Sep 2025

2/10 Terrible

Sandra

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

One of My Worst Hotel experiences

Stopped to see the area after hiking West Highland Way.
Stayed 1 night in Sep 2025

8/10 Good

Joy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and fairly quiet inside. Lots of traffic noise and our window would not quite shut all the way.
Stayed 2 nights in Sep 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival nicely greeted and checked in.Excellent Staff they deserve a pay rise. The room was nicely prepared and presented, great housekeeping staff. Barman was excellent at his job .The dining room staff were also extremely helpful and professional. The hotel needs a little Investment into itsome aspects are tired upgrade doors and locks to a card system would be good. Breakfast is superb highly recommend it. A very enjoyable few days in a beautiful setting. Thank You
Stayed 2 nights in Sep 2025

2/10 Terrible

Carla

Disliked: Cleanliness, property conditions & facilities
The bathroom was dirty and had mold everywhere. The curtains were hanging off the rod and dirty. The carpet was dirty. Some of the electrical outlets didn't work. The toilet was broken and had mold. The food was awful in the restaurant very few choices. Everything was outdated, broken and dirty.
Stayed 1 night in Aug 2025

6/10 Okay

Wade

Travelled with family
Friendly staff
Stayed 1 night in Sep 2025

2/10 Terrible

Thomas E

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Black mold and overpriced

If you're looking to spend top dollar and spend the night in a hotel with black mold in the bathroom and rude attendants, then this is your place. The hotel is very run down and seriously needs some basic maintenance so the rugs don't snag your luggage wheels, the floors don't creak and the black mold in the bathroom is addressed. The attendants that I spoke to at night and in the morning offered no suggestions, apologies or other rooms when asked so I didn't expose myself to potential dangerous spores. Wouldn't stay here again if you paid me.
Stayed 1 night in Sep 2025

10/10 Excellent

stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great location and stunning view. The staff were excellent the property was clean and no complaints from any of the four rooms we had booked. the bar was very reasonably priced as were evening meals. The buffet breakfast is well worth the money booking the night before will save a little but either way excellent value. We would stay here again
Stayed 1 night in Sep 2025

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Staff were pleasant but dining and bar areas were horribly understaffed, especially in view of presence of a large tour coach group and a small coach group. Odd policy that drinks and meals had to be paid separately so credit card had to be processed multiple times for one meal.
Stayed 1 night in Aug 2025

6/10 Okay

Neelika

Travelled with partner
Liked: Staff & service, amenities
We had a pleasant stay at The Caledonian Hotel. We booked this hotel primarily because it has a lift, and there are mostly stairs in hotels so far. Our room was facing the Loch, but was also facing the main road to Glasgow, so was busy with traffic. Although we had a comfortable room, we found the room to be somewhat shabby, and especially the bathroom. But, we did have a nice hot shower, but the bed was very uncomfortable. We didn’t enjoy a good nights sleep. Breakfast and on-site dinner were good variety and the staff were excellent. Location was a good distance from any other facilities, and you would need a car to access. We did have a car, and the onsite parking was good. The hotel is popular with bus tours, and dog friendly.
Stayed 1 night in Sep 2025

2/10 Terrible

Sandeep

Travelled with group
Disliked: Property conditions & facilities
The location was the best thing about this hotel but I would never stay here again. The rooms were unbearably hot so that explained why all the windows were open when we arrived, the beds were so uncomfortable, creaky thin mattresses and it just smelt bad in general. I wasn’t expecting amazing rooms but temperature control and decent beds should just be standard for hotels.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Andrew

Stayed 3 nights in Sep 2025

8/10 Good

Siegfried, Alblasserdam

Travelled with partner
Liked: Cleanliness, staff & service
We did not like the many mold stains in the bathroom, its oldfashion and can use some renovation
Stayed 1 night in Sep 2025

6/10 Okay

fred

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

4/10 Poor

Tomasu

Disliked: Cleanliness, staff & service

Sub-par comfort and service

We stayed for two nights during peak summer season. For the price paid (could easily get a 4 star room in London) I would say the service was sub-standard. Arriving at 2:30pm we were told to wait until around 3:15pm (check-in was agreed as 3pm in contract of service). Room looked like it was not updated since the 80s, dirty and unkempt. Bed creaks and hostel-looking. Third world basic amenities. Bathroom had damp/air vent and issues. When you took a shower it would leak out. Had to ask twice to give us shampoo, in the end I went to reception to ask for it. You can't access the lakes outside unless you walk to footpath and even then it's not a nice walk. Location is far from city centre - need a car or taxi to move around. Take my advice, stay in the city centre if you are coming to climb Ben Nevis.
Stayed 2 nights in Aug 2025