Kauai Boutique Hotels

"When we first pulled up to the property, I was a little apprehensive. The driveway is basically the back, so it didn't look like the pictures. But once we checked in and entered the property, holy moly! The grounds were absolutely immaculate, the pool was so clean and the seating and umbrellas, etc., were resort class. We loved the patio and chairs outside our room and enjoyed sitting out there and watching the clouds and listening to the ocean. The room was the perfect size, spotless and the soaps and shampoos were wonderful. My hair has never been softer! The beds had the perfect amount of pillows! SIX! The towels were soft, the staff were amazing, over all I think we'll spend more days at this hotel. The restaurant was very nice and the food was ok. No fault of theirs, all the food and drinks are expensive when on vacation. We loved this property so much and it was a great choice. The Coconut Marketplace was next door which had a great selection of restaurants, shops and a convenience store with souvenirs, supplies and food."

"All great - EXCEPT - after 10 hours of traveling, To Ha, the woman behind the front desk, kept us waiting half an hour to check in - when there were zero people on line or in front of her. While we were directed by the bellman to take a seat, she was on the phone, typing on her computer, and smiling and talking to any guest that came by with a question. When she finally got to us, she made us go through another 30 minutes of intake, including a sales pitch for an upsell. We travel a lot, and we have never experienced anything like this before. Certainly the last thing you'd expect in a pricey luxury resort. There was no attempt to make it up to us, with the room upgrade we'd been expecting, since we travel so often and Expedia puts us in the VIP category, or even perhaps a round of drinks by the pool, or something to take the sting out of this awful check-in experience. The capper was when we checked out, we asked for a 1-hour late checkout, and she couldn't even muster that. Other than her, all of staff were WONDERFUL. It's a lovely place."