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4.5 out of 5

"The whole place was beautifully maintained and cleaned, the staff very friendly and accommodating. The only minor downside was the noise of the tra ... " More

By a verified traveller on Wed 21 Jun 2023

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Standard Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
€68* Per night/room 5 May - 6 May

Standard Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Deluxe Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Quadruple Room

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us they enjoy Hotel Santi's good location. During your stay, you're just a quick walk from Royal Road. Features include free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Steps from Royal Road and 4 minutes on foot from Main Market Square
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Hotel Santi ratings based on 37 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Santi

Everyone (22) Couples (4) Business (1) Family (5)
5 out of 5
The whole place was beautifully maintained and cleaned, the staff very friendly and accommodating. The only minor downside was the noise of the trams passing outside, but earplugs were already thoughtfully provided in the room!

Posted by on 21 Jun 2023

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Comment from Hotel Management

11 Mar 2024 by Jakub Augustyn, Santi Hotel****

Dear Roger,Thank you for this kind reveiew. I certainly hope that we can welcome you back again in the future.Best Regards

5 out of 5
Recently stayed in this hotel . Perfect location with comfortable and clean rooms and very helpful staff .

Posted by on 12 Sep 2022

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Comment from Hotel Management

24 Sep 2022 by Katarzyna Zbylut

Dear Elaine, Thank you very much for these positive comments! We are so glad that you enjoyed your stay in our hotel. We will be happy to see you again in future. Kind regards, Hotel Santi

5 out of 5
The hotel was a very short walk to the main square.

Posted by on 5 Oct 2019

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5 out of 5
Hotel full of character and charm. Good breakfasts and staff. Hotel situated a stone's through from main square.

Posted by , from UK on 6 Dec 2018

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5 out of 5

Tour of Auschwitz

Absolutely wonderful staff and character of the hotel.

Posted by on 8 Mar 2016

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5 out of 5
Nice stay with family. Everything worked and friendly service. Good breakfast.

Posted by on 17 Jul 2022

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Comment from Hotel Management

24 Jul 2022 by Jakub Mazur

Dear Jukka, Thank you for taking the time to share your experience! It is a pleasure to hear that your stay was satisfying. You are always welcome, if you would like to visit us again! Kind regards,

3 out of 5
Raitiovaunuliikenne ikkunan alla, josta ei kerrottu etukäteen.

Posted by on 19 Nov 2019

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Comment from Hotel Management

17 Dec 2019 by Katarzyna Skulska | Guest Relations Officer

Thank you very much for taking your time to write your feelings about Santi Hotel. We are really sorry, that our rooms didn't match your expectations. We're doing our best to keep the guests satisfied, therefore we can change your rooms, depending on availability. It is true that the street right at the Hotel is busy because it's the exact center, and there are going trams very often.

5 out of 5
Pieni, kiva hotelli vanhassa kaupungissa. Aamiainen perus, riittävä. Mukava ja avulias henkilökunta.

Posted by on 29 Oct 2019

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Comment from Hotel Management

17 Dec 2019 by Katarzyna Skulska | Guest Relations Officer

We would like to thank you for taking your time and sharing your experience with Santi Hotel .We are very glad that you liked staying with us. We hope that you had wonderful time in Cracow and that you will visit our Hotel again soon :)

5 out of 5
Das Zimmer war sehr gross, sauber und heimelig ausgestattet. Obwohl unser Zimmer direkt zur Strasse lag, war die Lärmbeeinträchtigung kaum spürbar.

Posted by on 15 Oct 2019

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4 out of 5

Posted by on 30 Sep 2019

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Hotel Santi. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Kraków hotel is smoke free.

  • 1 building
  • 20 guestrooms or units
  • 3 levels
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Kraków Główny Station (2.8 km / 1.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Santi offers 20 accommodations with minibars and a safe. LCD televisions are featured in guestrooms. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Minibar
  • In-room dining
  • LCD television
  • Fridge
  • Electric kettle
  • Bath or shower
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Heating
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.

Hotel Santi has a restaurant on site.

Room service is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Hotel Santi offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PLN 150.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: PLN 50 per pet, per day
  • Maximum 2 pets
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 4
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 69 for adults and from PLN 69 for children
  • Airport shuttle fee: PLN 113 per vehicle (one-way, maximum occupancy 3)
  • Self-parking fee: PLN 100 per day
  • Pet fee: PLN 50 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Santi
  • Hotel Santi Krakow
  • Santi Krakow
  • Hotel Santi Hotel
  • Hotel Santi Kraków
  • Hotel Santi Hotel Kraków

You should know

  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.