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4.4 out of 5

"The hotel was a very short walk to the main square. " More

By a verified traveller on Sat 05 Oct 2019

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Hotel Description

The free breakfast at Hotel Santi gets good marks from our customers. During your stay, you're just a quick walk from Main Market Square. Features include free WiFi in public areas, plus a bar and dry cleaning service. This 4-star hotel has 20 rooms over 3 floors. Each room includes amenities such as free WiFi and an LCD TV.

  • All rooms offer LCD TVs, fridges and minibars
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests speak favourably about the area's walkability and the helpful staff
  • Just a 5-minute walk from St. Mary's Basilica and 6 minutes on foot from Main Market Square
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Single Room

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Quadruple Room

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Hotel Santi ratings based on 34 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Santi

Everyone (21) Couples (3) Business (1) Family (4)
5 out of 5
The hotel was a very short walk to the main square.

Posted by on 5 Oct 2019

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5 out of 5
Hotel full of character and charm. Good breakfasts and staff. Hotel situated a stone's through from main square.

Posted by , from UK on 6 Dec 2018

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5 out of 5

Tour of Auschwitz

Absolutely wonderful staff and character of the hotel.

Posted by on 8 Mar 2016

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3 out of 5
Raitiovaunuliikenne ikkunan alla, josta ei kerrottu etukäteen.

Posted by on 19 Nov 2019

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Comment from Hotel Management

17 Dec 2019 by Katarzyna Skulska | Guest Relations Officer

Thank you very much for taking your time to write your feelings about Santi Hotel. We are really sorry, that our rooms didn't match your expectations. We're doing our best to keep the guests satisfied, therefore we can change your rooms, depending on availability. It is true that the street right at the Hotel is busy because it's the exact center, and there are going trams very often.

5 out of 5
Pieni, kiva hotelli vanhassa kaupungissa. Aamiainen perus, riittävä. Mukava ja avulias henkilökunta.

Posted by on 29 Oct 2019

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Comment from Hotel Management

17 Dec 2019 by Katarzyna Skulska | Guest Relations Officer

We would like to thank you for taking your time and sharing your experience with Santi Hotel .We are very glad that you liked staying with us. We hope that you had wonderful time in Cracow and that you will visit our Hotel again soon :)

5 out of 5
Das Zimmer war sehr gross, sauber und heimelig ausgestattet. Obwohl unser Zimmer direkt zur Strasse lag, war die Lärmbeeinträchtigung kaum spürbar.

Posted by on 15 Oct 2019

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4 out of 5

Posted by on 30 Sep 2019

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3 out of 5

Posted by on 23 Sep 2019

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4 out of 5
sehr zentrale Lage, kleines Frühstücksbuffet jedoch ausreichend, hilfsbereites Personal für die Buchung von Ausflügen, täglich gratis Wasser im Zimmer, Abfluss vom Waschbecken verstopft

Posted by on 11 Sep 2019

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4 out of 5

Posted by on 9 Sep 2019

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Renovations + Closures

This property is closed from 20 March 2021 to 9 April 2021 (dates subject to change).

Property Features

You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Hotel Santi. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Krakow hotel is smoke free.

  • 1 building
  • 20 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Bar or lounge
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Krakow (KRK-John Paul II - Balice) (15 km / 9.3 mi)
  • Train station: Krakow Glowny Station (2.8 km / 1.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Santi offers 20 forms of accommodation with minibars and a safe. LCD televisions are featured in guestrooms. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Minibar
  • In-room dining
  • LCD television
  • Fridge
  • Bath or shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Heating
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 6:30 AM to 10:30 AM.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PLN 150.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: PLN 60 per pet, per night
  • Maximum 2 per room
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and staff at the property wear personal protective equipment. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Number of children who can stay for free – 2
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: PLN 113 per vehicle (one-way, maximum occupancy 3)
  • Self-parking fee: PLN 50 per day
  • Pet fee: PLN 60 per pet, per night
  • Rollaway bed fee: PLN 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Santi
  • Hotel Santi Krakow
  • Santi Krakow
  • Hotel Santi Hotel
  • Hotel Santi Krakow
  • Hotel Santi Hotel Krakow

You should know

  • Hotel Santi offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.