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Novotel Krakow City West

4.0 star property

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Photo gallery for Novotel Krakow City West

An indoor swimming pool with lounge chairs, a wall with 'INBALANCE' text, and large windows.
Property video
A modern gym with treadmills, weightlifting equipment, and wooden panel ceilings.
A Novotel hotel entrance with a paved pathway leading to the building, surrounded by greenery and outdoor seating areas.
A modern lobby with seating areas, a reception desk, and a bar.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Armii Krajowej 11, Kraków, Lesser Poland, 30-150
  • Place, Wisla Stadium
    ‪17 min walk‬
  • Place, Jordan Park
    ‪19 min walk‬
  • Place, AGH University of Science and Technology
    ‪6 min drive‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪26 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed with Sofa bed

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Superior Room, 1 Queen Bed with Sofa bed

9.2 out of 10
Wonderful
(21 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

A hotel room with two beds, a chair, a phone, and a picture on the wall.

Superior Room, 2 Single Beds

8.6 out of 10
Excellent
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 Queen Bed

A modern hotel room with a large bed, a desk with a chair, a flat-screen TV, and a painting on the wall.

Executive Room, 1 Queen Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, a flat-screen TV, and a large window with curtains.

Executive Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Executive Room, 2 Double Beds

9.0 out of 10
Wonderful
(8 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed

A hotel room with a bed, a nightstand, a phone, and a window with curtains.

Suite, 1 King Bed with Sofa bed

  • 59 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Suite, 1 Queen Bed with Sofa bed

A modern living room with a sofa, two chairs, a small table, a vase with flowers, and a lamp.

Superior Suite, 1 Queen Bed with Sofa bed

  • 59 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Novotel Krakow City West

An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a complimentary children's club are onsite. Housekeeping is available on request.
Novotel Krakow City West offers 305 accommodations, which are accessible via exterior corridors and feature fireplaces and minibars. Televisions come with satellite channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.
Our customers tell us they can't get enough of the helpful staff at Novotel Krakow City West. During your stay, you'll be within walking distance of National Museum. Free WiFi in public areas, a free area shuttle, and an indoor pool are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a playground, and bike rentals
  • 5 minutes by car from National Museum and 8 minutes from Kraków Barbican
  • Free local-area shuttle service
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Novotel Krakow City West offers its guests a children's pool, an indoor pool, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business center and 5 meeting rooms are available. Spa services, a library, and a complimentary children's club are also featured at the family-friendly Novotel Krakow City West. For a fee, parking is available.

This 4-star Kraków hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM.
Novo2 - This restaurant serves breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free area shuttle
  • Parking on site (PLN 70 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:30 AM to 11 AM on weekends; PLN 85 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Novo2

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Gym
  • Indoor pool
  • Library
  • Playground
  • Shopping
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's books
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Pool loungers
  • Vegetable garden

Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Dryer
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Fireplace
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 15 to December 21:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: PLN 100 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PLN 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PLN 85 per person
  • Self parking fee: PLN 70 per night
  • Pet fee: PLN 100 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Novotel Hotel Krakow City West
Novotel Krakow City West
Accor Krakow Bronowice
Novotel Krakow City West Hotel
Novotel Krakow Bronowice Hotel Krakow
Krakow Novotel
Novotel Krakow City West Hotel
Novotel Krakow City West Kraków
Novotel Krakow City West Hotel Kraków

Novotel Krakow City West Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 465 out of 1006 reviews
Rating 8 - Good. 431 out of 1006 reviews
Rating 6 - Okay. 80 out of 1006 reviews
Rating 4 - Poor. 17 out of 1006 reviews
Rating 2 - Terrible. 13 out of 1006 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Ewelina

Great location, super comfortable bed and pillows, good breakfast, nice staff
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Jaheel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay here. The property was clean, well-maintained, and the staff were incredibly welcoming and helpful throughout our visit
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Innocent

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel. Breakfast is very good with a lot of variety. Easy parking though you have pay a small fee per night.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Annika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very friendly staff and nice atmosphere
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Joanna

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Delicious food.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Sian

Liked: Cleanliness, property conditions & facilities
Staff friendly. Great breakfast!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Conrado

Liked: Cleanliness, staff & service, amenities
The staff in the restaurant her name is Karolina , by her great service accommodating me as a vegan :) she went above and beyond It made my experience on the hotel more relaxing and welcomed Thanks Karolina
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were very clean. Had dinner in the restaurant and it was very good quality at a reasonable price
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Katrina

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms very spacious, excellent mattress! Lovely hotel, however the bar never seemed to fill the pint glass when ordering a beer. Would stay again, lovely breakfast as well.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Joanne

Liked: Cleanliness, amenities, property conditions & facilities
Hotel and room spotless! Beds soooo comfortable, exactly what’s needed after a day in the salt mines
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

PAUL

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, great staff, impeccable rooms.
Stayed 4 nights in Jun 2025
Verified review

8/10 Good

Girish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking fee was expensive compared to hotel room prices
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, breakfast was nice and the staff were always happy to assist if needed
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean Hotel staff were very nice food was great.
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great staff! Enjoyed my stay
Stayed 6 nights in Dec 2023
Verified review

8/10 Good

Mehran

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice rooms. Comfy enough and very clean. The swimming pool and gym however, were too small and crowded. The location was good and close enough to different attractions.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Mohammed

Liked: Staff & service
Easy access to Kraków main square. Well priced hotel.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Björn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short, sweet, luxurious. Loved the stay, great staff and cracking good coffee.
Stayed 6 nights in Jun 2025
Verified review

8/10 Good

tiendat

Liked: Property conditions & facilities
Nc
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Jisung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. It is clean and convenient location. We stay two night at here, and have satisfied.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Ionut Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time at Novotel. Easy access to the old town by uber, amazing breakfast, helpfull staff. We would definetely return at this hotel
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good breakfast. Clean rooms and excellent service from the staff.
Stayed 3 nights in Aug 2023
Verified review

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Beds very comfy.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Bljerim

Liked: Cleanliness, staff & service, amenities
I always choose this hotel while being in Krakow.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Serhii

Grate staff
Stayed 1 night in Nov 2025

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